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SQ/SJ/GA Y/C BKK-SIN-CGK-SUB-CGK-SIN-BKK (50 Pics)  
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Posted (7 years 8 months 3 weeks 2 days 17 hours ago) and read 12212 times:

Finally another trip report finished. This one will cover Singapore Airlines cattle class flights BKK-SIN-CGK-SIN-BKK as well as two Indonesian domestic sectors – Sriwijaya Air B737-200 CGK-SUB and Garuda Indonesia Executive Class SUB-CGK. Paid the extra to fly SQ (vs. TG) as I was supposed to fly on the A340-500 SIN-CGK-SIN, alas that was not to be.

02 December 2006
Bangkok Suvarnabhumi Intl (BKK/VTBS) – Singapore Changi (SIN/WSSS)
Singapore Airlines SQ/SIA 61
Boeing 777-212ER
9V-SQK
0745-1110 – On Time
Economy Class, Seat 33C


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Photo © Julian Hunt
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Photo © Andrew Hunt - AirTeamImages



I changed the original booking to the morning flight in order to get to Jakarta earlier since the A340-500 was gone from the schedules. Taxi to Bangkok Suvarnabhumi was very quick at 6am, needless to say. I hit the TG manned Raffles Class counter at about 6.30am, and of course it was as slow as any Suvarnabhumi check-in so far. I wonder when TG gets its act together – if ever.

I had checked in online so all there was to do was to delete the SQ Krisflyer number in the booking. The singaporeair.com online booking has a very annoying feature to automatically match your name and the KF account, so it showed up despite never entering it or even logging into sq.com. I’ve had my fair share of problems with this before, and just request it to be taken off completely nowadays as I don’t credit to SQ KF. A completely unnecessary hassle, but I don’t trust that it’s actually entered as FQTS instead of FQTV since I had stuff credited there before.

I dropped a few letters (missing miles as usual…) at the post office and noticed a bunch of old seats brought from Don Muang in the check-in hall. They look absolutely ridiculous and out of place. Horrendous lines greeted me at the departure immigration – one could hardly fit behind the airport fee check doors. Lines moved faster than at Don Muang, but what’s up with those paper signs asking you to use dedicated immigration checkpoints based on gates?? Sounds like the stupidity from Don Muang carries on – my friend was once sent to T2 there after queuing 40 minutes at T1 despite the two being fully connected.

After passport control, I made my way through the slippery shopping concourse to the D-concourse TG lounge as SQ 61 was departing from the D gates. The lounge has now received nice looking carpets, decent looking bar and what looks like noodle station or something. Food is still the appalling junk, i.e. stale pastries and fruit. My flight was leaving from D6, not far from the lounge entrance. Wrong, there’s no way to access the concourse from there, one has to walk all the way to the other end of the lounge. Completely illogical.

Upon arriving at the gate, I boarded right away and took my aisle seat 33C. 9V-SQK has the newer seats and Wisemen 3000 AVOD. It was a full house in all cabins this morning. No surprise in the premium cabins considering TG’s morning flight usually uses an antiquated A300. Hot towels were passed out and we were pushed back on time. The towels, even in F, seem to be some el cheapo ones now and not the plush ones they used to have on SQ.

We took off with no delay, and the flight time this morning was 1h55min. Breakfast was served shortly after the seatbelt sign went off – an omelette or fried rice with chicken. I took the rice and it was simply disgusting. No drink refills or extra bread were offered, and the trays sat there until we were almost descending into Changi.

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After an uneventful flight, we started our descent into Changi, and landed on schedule at a few minutes past 11am. SQK docked at gate E4, and I made my way to the SATS Premier Lounge T2.

02 December 2006
Singapore Changi (SIN/WSSS) – Jakarta Soekarno Hatta (CGK/WIII)
Singapore Airlines SQ/SIA 158
Boeing 777-212ER
9V-SQK
1250-1325 – On Time
Economy Class, Seat 32G


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Photo © Julian Hunt
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Photo © Andrew Hunt - AirTeamImages



The Premier Lounge is nothing to write home about, and I can’t believe that in addition to Star Golds SQ even sends MI C class passengers here instead of the proper SilverKris lounge. There was some hot food on offer, but I was happy with some JW Black Label only this time.

SQ 158 was departing from E4, meaning it would be operated by 9V-SQK again. Despite the moronic “gate closing” signs on the departure boards, boarding hadn’t even started as I made it to the gate about 25 minutes before departure. There was just enough time to fill out the Indonesian immigration/customs forms before pre-boarding for F/C/Elites was called. I find it rather arrogant to just put F/C/Solitaire/PPS on the gate signs when in fact all Star Golds can also board through that line.

I was in the second row this time, in seat 32G to be more exact. The newer 777s have dark blue seats in Raffles compared to the IMHO awful looking light blue ones on the early ones.
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Seatback of the newer 777 Y seats


Raffles

I was surprised when somebody took the middle seat – the flight had maximum availability even in the GV4 fare classes the night before. Apparently SIN-CGK has plenty of last minute passengers, and the flight ended up being just about completely full in cattle class. Cabin crew prepared their usual pre-departure tasks – hot towels arrived and a Singapore Boy confirmed my SFML order for the flight. The crew was in a much better mood than the BKK-SIN crew.

We pushed back bang on time again, and were on our way to Jakarta a few minutes later. Meal service commenced about five minutes after takeoff – a hot meal with 2 choices if offered on this short sector. They tried to give me the usual stuff despite the rather large SFML sticker on top of my seatback – this was quickly corrected and I got a very nice fillet of salmon with potatoes. Had some white wine to go with it. Lobster and Krug in 1A would obviously been nicer, but this was really a top notch cattle class meal for a sector of 1h15min.

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Service was excellent, and I got a couple more drinks after the meal, even a request for Baileys on the rocks 5 minutes before landing was met with the customary “certainly sir”. We landed on time, and I rushed to the visa on arrival counters. An Eva 747 combi had just arrived and the desks were full of clueless package tourists and guides handing out passports.

JW Marriott Jakarta

I took an Express Taxi to the city as usual, about 80K with tolls and the airport surcharge. The JW rate is down to $90/night, this is a real bargain for anybody with lounge access considering it’s one of the nicest Marriotts I’ve stayed at. Better yet, I had Bonus Bucks coupons to spare, basically getting the second night free for me.

I met with fellow Airliners.netter HB-IWC in the Executive Lounge as usual, he handed me the domestic tickets he had arranged for (thanks again!) and we enjoyed a lot of food and drinks from the buffet. The second night was spent eating and drinking as well but the Lounge ran out of Corona…Perhaps I had something to do with that. Big grin The food/drink selection in this lounge is absolutely superb, and I don’t think either one of us had anything else for dinner those nights. I also had breakfast both mornings – excellent spread at the Sailendra, and included in the rate. Perhaps the best $100 I ever spent for a hotel.

04 December 2006
Jakarta Soekarno Hatta (CGK/WIII) – Surabaya Juanda (SUB/WARR)
Sriwijaya Air SJ/SJY 256
Boeing 737-284 Adv
PK-CJL
1840-1955 – DELAYED (1950-2130)
Economy Class, Seat 10A (Exit Row)


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Photo © Teemu Tuuri - FAP
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Photo © M Radzi Desa



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Photo © Markus Buttinger
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Photo © Florian Kondziela



Met with HB-IWC for lunch at some Italian restaurant near the JW in the afternoon before heading to the airport. I got to Soekarno Hatta terminal 1B at around 4pm – a bit early since traffic was very light. But considering how Jakarta traffic can be, one should always leave early in my opinion.

Check-in opened about 10 minutes after I got to the desks, and I was offered an exit row seat without asking. They deemed my standard roller bag to be too big, a big hassle with these low cost carriers and completely unnecessary as it would fit even in the old style 737 bins. I left the counter with a plastic bag with all my valuables and a funny looking boarding pass. It was a thick piece of cardboard, had “SUB 256” stamp on it, a sticker with the seat number, red in case of an exit row seat, and B7 written as the gate. All the other fields were left blank, including name. I was never once asked for an ID anywhere.

I decided to head outside for a walk – interesting to look at all the different ticket offices… Noticed on the screens that a Sriwijaya flight from Makassar was 7 hours late and another one 5 hours late. Apparently UPG was weather related though. Mandala to Surabaya-Denpasar was cancelled. I decided to head upstairs to the viewing area – glad I did. Not a place where I’d expect to meet other Finns, but I did indeed meet two photographers who post at www.fap.fi. Even more of a coincidence that they were on the same Sriwijaya flight to Surabaya. Nice pics at fap.fi including the two ill-fated 734s – PK-LIJ of Lion and PK-KKW of Adam.

As it was getting dark, we went inside, the two guys checked in and some Bir Bintang was had by all. Big grin They were told there was a delay of 1 hour at this point. Security was usual, no matter what I’ve had in my pocket, the T1 machines just won’t beep. SJ256 was leaving from B7, and the gate lounge was rather quiet. Later, I tried to inquire whether the 1-h delay was still there – the agents didn’t speak a word of English. One wrote “7.30” on a piece of paper, clear enough.

An announcement was made at about 1940, in Bahasa only, but since everybody got up I guess it was the boarding announcement. A bunch of SJ 737-200s were sitting in front of the nearby and remote gates all the time, apparently all with mechanical problems since our plane had just arrived, hence the delay. After a long walk, an agent directed pax downstairs, and towards PK-CJL waiting in the dark.

Was greeted by a rather friendly F/A at the door and took my exit row seat. CJL has the ancient style overhead bins, seats looked a bit shabby but not too bad. The red Telkomsel ads on blue headrests looked tacky compared to very classy headrest covers on Batavia last time. The flight was maybe about 70% full, and since it was completely empty in the back, I decided to escape the packed exit row and grab 3 seats to myself.

Safety demo and a very long taxi followed
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We took off at around 8.20pm and I was glad I changed seats – the noise in the back was incredible. The seatbelt sign soon went off, and I decided to check out the rear lavatory for any clues of the previous operator.

Cabin shot with service underway
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Not too bad compared to the lavatory on Mandala’s PK-RIN or Lion MD80s.
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Greek instructions found – CJL is ex-Olympic SX-BCC, delivered in 1976
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Meal service followed – a snackbox was handed out
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N ot half bad, the box had two pieces of some sort of bread and the cup of water typical of Indonesian domestic flights. After the meal, I noticed that my row had no number on the overhead compartment, the call button was of different colour and the window shade said “BOEING 707” on it. Perhaps spare parts from an Olympic 707?

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As I said earlier, the cabin was a bit tired, all seats I tried “auto-reclined” etc. The traytables looked rather beat up too.
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After an uneventful flight and no announcements whatsoever from the flight crew, we touched down at Surabaya Juanda almost two hours late. We docked next to some Batavia and Lion jets, and disembarked through stairs. It was my first time using the new terminal – a huge improvement over the old shack and rather nice overall.

Baggage claim
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Bags arrived relatively fast, and I took a coupon taxi to the JW Marriott Surabaya. Upgrade to a studio suite as usual, good deal for $78/night and $100 discount for 2 nights with Bonus Bucks. However, the lounge is a far cry from Jakarta JW.

06 December 2006
Surabaya Juanda (SUB/WARR) –Jakarta Soekarno Hatta (CGK/WIII)
Garuda Indonesia GA/GIA 303
Boeing 737-3U3
PK-GGG
0600-0720 – EARLY (0555-0710)
Executive Class, Seat 1A


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Photo © Andrew Hunt - AirTeamImages
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Photo © Anne Deus



A terribly early flight, as I had planned to get back to Bangkok in time for my Channel Marketing lecture and I also wanted to catch the SQ A340 again. Lecture was cancelled and A340 swapped to 777, oh well. After way too little sleep, I dragged myself to the shower at 4 something, trying to wake up. Checkout was quick as I had them process the MBB coupon the night before, so I was in a taxi to Juanda airport by 4.20am.

In order to have the necessary departure taxes in cash, I had to set the driver straight about the Juanda Airport parking fee etc, I can read after all. These meaningless little scams piss me off to no end. I made it to the GA counters at about 5am, and noticed just one line, so there was a bit of a wait. The Garuda check-in is in the international check-in hall, so it was relatively quiet there.

The screens all said “0500 GA 301 Jakarta Economy Class”. Not a big deal, but I simply said don’t understand the shabby setups of GA/TG/PR at various airports. If I was the supervisor, I’d personally drag some sort of carpet etc out there and make sure there’s a clearly signposted counter for premium cabins. After all, full fare C costs 1.7 million Rupiah one way, not that I paid that much but anyway. I got an economy class boarding pass with an “Executive Class” sticker on it – again a small detail but just as ridiculous as these paper signs for taxi at Bangkok’s new Suvarnabhumi Airport.

I then made my way upstairs and into the Executive Class lounge.

Surabaya Juanda domestic concourse
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Garuda Executive Class Lounge
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Lounge seating
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Looking into the domestic check-in area for other airlines
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Buffet area
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The lounge was obviously brand new, but very small and the air conditioning wasn’t working. There was a good selection of local hot food etc – seemed pretty much the same as in the old lounge. Only soft drinks available (old one had Bintang on tap). I guzzled a few bottles of coke and ate some soup, not too bad. No complaints, although overall the old GA lounge was much larger and perhaps nicer.

I went to the gate just after 5.30am, and boarding was about to begin.


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HB-IWC told me what 737s were overnighting at Surabaya, and that GA 303 would most likely be operated by PK-GGG, a -3U3 originally delivered to Garuda. The 5am was apparently operated by an ex-Aeroflot -400 series, those have much worse business class seating.

Another 400 series next to our gate
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I was amongst the first to board, and took my bulkhead window with excellent legroom.
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Not sure why this was open – not many storage possibilities there
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Pre-departure drinks (apple juice only) and newspapers were offered, I accepted.
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We were pushed back five minutes early, and the Executive Class cabin was more or less empty, with just a couple of other passengers in the back. Economy looked rather full.

Bandar Udara Internasional Juanda
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Garuda and Adam 737s, Cathay’s A330-300 was there as well
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We took off without delay, and I still spotted Lion’s PK-LMW by the runway. This was the MD80 I flew CGK-SUB, and it overran the runway on its return from Denpasar later that day. Meal service started minutes after takeoff, with an omelette and some chicken being the two choices. I didn’t really fancy any food, just wanted to sleep, but decided to give it a try anyway.

Omelette, chicken sausage, mushrooms, tomato as well as fresh fruit
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Hot towels were offered after the meal, and I reclined my seat trying to sleep. The original GA planes have rather nice business class, although the legrest wouldn’t fully extend in my seat.

I spotted this mountain/volcano en route
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There was plenty of information from the flight deck unlike on the low cost carriers, and soon the captain announced we’re about to start descent to Soekarno Hatta. Landing was early, and I spotted two Saudia 747s as well as many GA Hajj planes such as Orient Thai’s 747-3B5 HS-UTL. We didn’t use a jetway, so after snapping one last pic of the cabin, I walked down the stairs and into domestic arrivals.

Saudia 747s
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Executive Class seats on PK-GGG
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06 December 2006
Jakarta Soekarno Hatta (CGK/WIII) – Singapore Changi (SIN/WSSS)
Singapore Airlines SQ/SIA 153
Boeing 777-312
9V-SYJ
0915-1150 – DELAYED (0925-1200)
Economy Class, Seat 52G


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Photo © Andrew Hunt - AirTeamImages
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Photo © Andrew Hunt - AirTeamImages



Ignored the touts claiming to be working as guides for the airport, and made my way to the SIA check-in. I was originally booked on SQ 155, but since it was no longer an A340, I decided to ask for the earlier SQ 153. No problem, I got an aisle seat in the back and the agent said she’ll try her best to get my seafood meal transferred to this flight.

Departure immigration was quick, and I made my way to the Esplanade lounge as the agent had instructed. Alas, I was turned away and told to use the one across the hall – it looks like the Esplanade is for Raffles/First/PPS only. The one across the hall was packed with mostly CX passengers, and a complete dump. Had a bottle of water, didn’t fancy any of the food they had on offer.

An announcement was made that SQ 153 will be 10 minutes delayed, SQ apologizes for the inconvenience. I went to the gate just before 9am, it was D1 as usual for SQ. 9V-SYJ was being prepared for the short hop, and the gate lounges were rather busy. Boarding started at 9am sharp, and I made my way to aisle seat 52G. SQ Girls were greeting passengers and helping with bags as usual.

SYJ has the newer seats and Wisemen 3000 as well (useless with no headphones on CGK flights in Y)
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Legroom
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Boarding was soon completed and hot towels distributed as usual. Luckily the middle seat stayed empty, so I was looking forward to some shut eye during the short flight. We were pushed back exactly 10 minutes late as announced, and took off without delay for the short 1h15min hop to Singapore Changi.

Meal service started minutes after takeoff again, and my seafood meal had made it. It consisted of some shrimp and fish, pretty tasty compared to the breakfast the others were having.

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Coffee, tea and juices were offered, no idea about refills since I fell asleep straigt after finishing the meal. With the decent legroom and being able to lean against the middle seat, I actually only woke up as we were on final descent into Changi and the F/A asked me to put my seatback upright. We landed 10 minutes late, and reached the gate a few minutes later. Thankfully there was no drug check or whatever you call these extra security checks at Changi – would have been a huge line since I was in the back of a 777-300.

06 December 2006
Singapore Changi (SIN/WSSS) – Bangkok Suvarnabhumi Intl (BKK/VTBS)
Singapore Airlines SQ/SIA 64
Boeing 747-412
9V-SMW
1410-1555 – RETIMED 1450-1615 – On Time
Economy Class, Seat 61A


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Photo © TK
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Photo © JumboJim747



I got an email from SQ BKK a few days earlier about a time change for this flight – seems like it was because of the change to 747. SQ 64/67 was the last SIN-BKK-SIN rotation with 747-400s, it has gone to mostly 777s these days. No more Skysuites in F to Bangkok, at least on a regular basis. What a pity.

I had a couple of hours to kill at Changi – and the SATS Premier Lounge isn’t exactly a palace. Better than the old dump, but still a very basic lounge. There was some low end hot food available as well as the usual drinks. Johnnie Walker Black Label and some tomato soup was what I had. I certainly hope T3 will have better facilities available for Star Golds if I’m still stuck in monkey class most of the time when it opens…

I thought 2.20pm was a reasonable time to leave the lounge for a 2.50pm departure – just to find a huge line at the security screening. It escapes me why SQ or Changi can’t set up priority lines for the security check, they threaten to close 10 mins before departure, screens flash “gate closing” and all you find is a queue with no priority for premium passengers. Or at least put some special screens in the lounges that indicate what’s actually happening since they have scrapped boarding calls.

I chose a seat in the back in one of the two-seaters, fully expecting the seat next to me to be empty. However, despite the change from 777-200 to 747-400, the flight was completely full at least in economy class. The legroom was very tight compared to the 777s, and the picture quality on the PTVs was just appalling. Despite having Wisemen 3000, these Megatops are really falling behind competition in the back.

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We were pushed back on time, with the Singapore Changi Airport sign in the background
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After a rather long taxi, we took off for the short two-hour hop to Bangkok Suvarnabhumi
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No pre-meal drinks were offered, and it took an eternity even for my special meal to be served. Asked for white wine to go with it. SFML was the same excellent salmon as on SIN-CGK, with the addition of a rather nice prawn salad.

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Service was completely appalling, no refills of drinks, no additional bread rolls, and nobody answered the call button most of the time. I asked for a wine and another Tiger when somebody finally noticed the attendant call – just to be told “you’ll get the Tiger after the wine”. Really pathetic, I’m sorry but the tiny wine glass is not enough especially if nobody offers refills.

Bought over $200 worth of stuff from the Krisshop, and as F/As often get commission on these sales, I at least expected to get decent service after that. Not so, I was filling the order form when the F/A, clearly pissed off waiting for about 3 seconds, said “the beer!” she couldn’t bother serving earlier. Got the goods from the duty free and ordered a Baileys with ice as usual – just to be told the cart is closed. Utter bullshit considering they were happy to oblige 5 mins before landing on SIN-CGK.

Cabin view
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Christmas decorations


Legroom
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Approaching Suvarnabhumi
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Some twenty minutes later, we started descent into Suvarnabhumi, and landed on time at 4.15pm. We docked at the preferred D gates, next to an extremely dirty SAS A340. Immigration was quick, and so was customs. A horrendous line for taxis downstairs, but I wasn’t about to drag my bags all the way to the departures level so I just waited.

SAS A340-300
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Overall, the SQ Jakarta flights were good, BKK flights were both extremely disappointing. Perhaps it has something to do with yields on these routes and BKK being packed with GV2/GV4 fares all the time. Frankly SQ wasn’t worth the 3000 Baht extra over TG nonstops since I didn’t get the A340-500s.

Sriwijaya was interesting, not bad apart from the delay. GA domestic Executive Class was excellent as usual, and on time.

I’ve flown on quite a few of the Indonesian airlines so far, here’s how I’d rank them:

1. Garuda Indonesia [on time, nice business class, professional staff, decent lounges]



2. Batavia Air [The 737-300 was in good shape, more or less on time, professional staff with some English skills]
3. Sriwijaya Air [Not bad apart from the delay and no English at gate, a bit shabby cabin on the 732]
4. Mandala Airlines [Not much different from SJ, but some cabin parts of PK-RIN looked downright scary]



5. Lion Airlines/Wings Air [I boarded a Jogja flight despite three boarding pass checks when going to Surabaya, rude staff, delays, horrible condition of M80s, incl overflowing toilets]

Not sure what to try next time, perhaps Adam or Merpati.

Hope you enjoyed,

Lari


Air Asia Super Elite, Cebu Pacific Titanium
16 replies: All unread, jump to last
 
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 1, posted (7 years 8 months 3 weeks 2 days 15 hours ago) and read 12059 times:

Quoting Lufthansa747 (Thread starter):
and I got a couple more drinks after the meal, even a request for Baileys on the rocks 5 minutes before landing was met with the customary “certainly sir”.

Hahahaha... The perrenial textbook reply. I wonder if they will come up with anymore uppity quips like "It would be a pleasure to oblige to your simply lovely request with upmost sincerity..."

Quoting Lufthansa747 (Thread starter):
If I was the supervisor, I’d personally drag some sort of carpet etc out there and make sure there’s a clearly signposted counter for premium cabins.

It is surprising coming from such an established player like GA. You would think that with the spate of bad press coming from Lion and Adam, they would have taken this opportunity to up their game. But that being said, GA is still the most reliable domestic carrier. Although in the international arena, they are indeed shabby as hell.

Quoting Lufthansa747 (Thread starter):
Not sure why this was open – not many storage possibilities there

Perhaps they needed those items for the safety demo?

Quoting Lufthansa747 (Thread starter):
Service was completely appalling, no refills of drinks, no additional bread rolls, and nobody answered the call button most of the time. I asked for a wine and another Tiger when somebody finally noticed the attendant call – just to be told “you’ll get the Tiger after the wine”. Really pathetic, I’m sorry but the tiny wine glass is not enough especially if nobody offers refills.

Oh my... Service levels on SIN-BKK flights really varies. It is a short flight, and yet they serve a FULL MEAL, unlike CGK / PEN / KUC (used to). SO you will see the crew stretched to the max trying to dish out the meals and then collect the trays. Mind you, on the BKK flights, the aircraft is only airborne for slightly more than 70mins with the rest of the duration dedicated to climb-out, descend and taxi on the ground.

So there really isn't enough time for the SIA Girls to walk dreamily about the cabin, picking up a teddy bear and gently giving it to a toddler while gently breaking into a smile at an obviously please mother (must always be a Caucasian one), or covering a blanket over a slumbering pax and turning off the overhead lamp... like you see in the ads.

There is more attention given on a 777-200 as there is obviously less pax to care for. However, you will see the crew really earning their pay on a 747-400 that is fully filled.

I have seen junior crew maxxing out and simply getting overwhelmed with the nicely made up faces almost breaking into tears. One FSS on my last flight went into a cruise mode and missed my row altogether while serving drinks... Thankfully she had a CS who was supervising her. This was on a 777-200.



Welcome to my starry one world alliance, a team in the sky!
User currently offline9V-SPJ From United States of America, joined Dec 2000, 752 posts, RR: 0
Reply 2, posted (7 years 8 months 3 weeks 2 days 13 hours ago) and read 11960 times:

Have they always offered extra bread in Y? Whenever I fly SQ, they have never offered an extra piece of bread.

9V-SPJ


User currently offlineANITIX87 From United States of America, joined Mar 2005, 3307 posts, RR: 13
Reply 3, posted (7 years 8 months 3 weeks 2 days 12 hours ago) and read 11915 times:
Support Airliners.net - become a First Class Member!

Quoting Lufthansa747 (Thread starter):
PK-CJL

First 737 I ever flew on, back when it was with Olympic. Brings back memories.

Great report, too bad you had a bad experience on the BKK flight.

TIS



www.stellaryear.com: Canon EOS 50D, Canon EOS 5DMkII, Sigma 50mm 1.4, Canon 24-70 2.8L II, Canon 100mm 2.8L, Canon 100-4
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 4, posted (7 years 8 months 3 weeks 2 days 11 hours ago) and read 11860 times:

Quoting 9V-SPJ (Reply 2):
Have they always offered extra bread in Y? Whenever I fly SQ, they have never offered an extra piece of bread.

All you have to do is ask... And it will be given.



Welcome to my starry one world alliance, a team in the sky!
User currently offline767747 From United States of America, joined Jan 2005, 1939 posts, RR: 24
Reply 5, posted (7 years 8 months 3 weeks 2 days 3 hours ago) and read 11472 times:
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Great report!! Excellent pictures from all your flights.

767747

[Edited 2007-01-05 16:21:10]

User currently offlinePlaneHunter From Germany, joined Mar 2006, 6811 posts, RR: 77
Reply 6, posted (7 years 8 months 3 weeks 2 days ago) and read 11360 times:

Very interesting report and nice pictures. SIA's service deficiencies don't sound encouraging.


PH



Nothing's worse than flying the same reg twice!
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8546 posts, RR: 55
Reply 7, posted (7 years 8 months 3 weeks 23 hours ago) and read 11096 times:
Support Airliners.net - become a First Class Member!

Hi Lari, another great report, thanks.

Quoting Lufthansa747 (Thread starter):
SQ 158 was departing from E4, meaning it would be operated by 9V-SQK again

- Hate getting the same plane!

Quoting Lufthansa747 (Thread starter):
Perhaps the best $100 I ever spent for a hotel.

- That sounds like a bargin and a half!!

Quoting Lufthansa747 (Thread starter):
I left the counter with a plastic bag with all my valuables and a funny looking boarding pass. It was a thick piece of cardboard, had “SUB 256” stamp on it, a sticker with the seat number, red in case of an exit row seat, and B7 written as the gate. All the other fields were left blank, including name. I was never once asked for an ID anywhere.

- Very interesting, though the lack of ID requests is a concern.

Quoting Lufthansa747 (Thread starter):
I decided to head upstairs to the viewing area

- Thanks, I want to visit this nexttime I head out to the area.

Quoting Lufthansa747 (Thread starter):
CJL has the ancient style overhead bins

- Ah, brings back memories of a UA flight from SFO to LAX, we had an old 737-291, a former Frontier machine.

Garuda looked ok from the flight you had, though the seats in the lounge looked nasty.

SQ service on the BKK sectors looked poor, if this was the only SQ flight someone had, it would not leave a lasting good impression.

Thanks again Lari.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineBAStew From Australia, joined Sep 2006, 1028 posts, RR: 2
Reply 8, posted (7 years 8 months 3 weeks 19 hours ago) and read 11030 times:

I would love to see the reponse you would get if you asked for a baileys on ice five minutes before landing on 95% of airlines!  Big grin (come to think of it at BA we don't offer it in economy on any flight, let-alone 5 minutes before landing on a 1:55min hop)

To be honest for a 1:55 flight duration I think the in-flight service looks amazing on SQ.

A CHOICE of HOT meal. IFE. Sounds truely amazing for a very short flight.

Service standards on the likes of SQ are bound to suffer a little now the low-cost airline revolution is obviously growing in SE asian and fares have come down.

I think the review of SQ on your SIN-BKK sector was a little harsh.


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 9, posted (7 years 8 months 3 weeks 18 hours ago) and read 11013 times:

Thanks for the responses, keep them coming!

Quoting 9V-SPJ (Reply 2):
Have they always offered extra bread in Y? Whenever I fly SQ, they have never offered an extra piece of bread.

TG always does, even on the shorter KUL runs, as well as numerous drink refills.

Quoting BA319-131 (Reply 7):
Ah, brings back memories of a UA flight from SFO to LAX, we had an old 737-291, a former Frontier machine.

The cabin looks quite spacious with these bins I think.

Quoting BAStew (Reply 8):
I would love to see the reponse you would get if you asked for a baileys on ice five minutes before landing on 95% of airlines!

To clarify a bit, I asked for it 30 minutes before landing on BKK-SIN, the crew simply said didn't want to bother with anything extra. Rare for SQ I'd say.

I do agree that the crew have a tough job on these flights, and the SQ 744 in Y seems very much understaffed compared to TG for example.

Shock horror, Finnair served drinks+pretzels, followed by hot meal and another drink round on BKK-SIN. And AY is pretty much as bad as it gets on longhaul Y. It cab be done, but SQ doesn't even offer pre-meal beverages from a tray anymore on BKK-SIN vv.

Next Trips

Dubai

08JAN HEL-FRA LH3103 Y 320
08JAN FRA-DXB EK 048 Y 343
11JAN DXB-BKK EK 372 Y 77W

Hanoi

18JAN BKK-HAN FD3702 Y 733
19JAN HAN-BKK AF 171 J 744

Sydney

06FEB BKK-HKG [not booked]
06FEB HKG-SYD CX 111 F 333
08FEB SYD-HKG CX 100 F 333
09FEB HKG-BKK EK 387 J 77W

Tokyo

08MAR BKK-ICN KE 654 J 773
08MAR ICN-NRT KE 703 J 773
10MAR NRT-ICN KE 702 J 772
10MAR ICN-BKK KE 651 J 773

Papeete

27MAR BKK-SYD BA 009 F 744
30MAR SYD-PPT TN 004 F 343
31MAR PPT-SYD TN 003 F 343
01APR SYD-BKK BA 010 F 744

Singapore/Manila

05APR BKK-SIN [not booked]
06APR SIN-MNL SQ 912 Y 772
08APR MNL-BKK 5J 931 Y 320



Air Asia Super Elite, Cebu Pacific Titanium
User currently onlineHB-IWC From Indonesia, joined Sep 2000, 4504 posts, RR: 72
Reply 10, posted (7 years 8 months 3 weeks 9 hours ago) and read 10875 times:

Quoting BA319-131 (Reply 7):
- Very interesting, though the lack of ID requests is a concern

I can't remember ever being asked to present a piece of ID when checking it for a domestic flights in Indonesia. People travel under different names all the times, and a favorite practice is certain travel agents is to buy up blocks of seats during busy periods under any kind of name and then sell them at an upcharge when many people are desperately looking for seats, regardless of the name printed on the ticket.


User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1680 posts, RR: 65
Reply 11, posted (7 years 8 months 3 weeks 7 hours ago) and read 10824 times:
Support Airliners.net - become a First Class Member!

Lari

Good report, high standard as usual. But I am wondering something must keep you returning to Surabaya? Perhaps a girlfriend there or what?  Wink

Sam


User currently offlineBrilondon From Canada, joined Aug 2005, 4237 posts, RR: 1
Reply 12, posted (7 years 8 months 2 weeks 6 days 17 hours ago) and read 10719 times:

This trip report was really well done. The pictures were fantastic.


Rush for ever; Yankees all the way!!
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 13, posted (7 years 8 months 2 weeks 6 days 1 hour ago) and read 10579 times:

Great Report! The SQ SIN-BKK leg seems a rather odd low for SQ - and the FA who you dealt with would be in hot water if her behavior was made known to others at SQ. I recently had an extensive conversation with an SQ FA, and the way she framed how things run at the airline, they leave no room for slack when it comes to service execution! Wouldn't want to work for such a stickler of an airline!

Quoting Lufthansa747 (Reply 9):

TG always does, even on the shorter KUL runs, as well as numerous drink refills.

Flew TG HAN-BKK-MNL-BKK-HAN this past December and January and did not once get offered an extra offering of bread. Come to think of it, the service overall by the crew was indifferent at best, with the HAN-BKK sector being the only one where I saw an FA smile. On the 2:50 MNL-BKK sector, where a full dinner service is usually offered, they came by with the trolley right after take off and served the meal without any drink or nut service - found the packet of nuts on the tray already, and the drinks only came by later with a choice of OJ or Coke from a tray. The crew were in a great hurry to get the meal service out of the way so they could congegrate in the rear galley and chat.

On the other hand, had a truly memorable experience on SQ037 LAX-SIN, and a good SQ 176 SIN-HAN flight in December. With TG, all four flights were duds - I was really angered at times with the complete apathy that I saw on the TG flights - imagine then, after such flights, being bussed to and from the terminal each time at Suvarnabhumi with great fuss and disorganization, which rarely happened at Don Muang. Lets even forget the fiasco that is TG ground service, which is even worse at Suvarnabhumi.

Sorry to hi-jack your thread, but I just ended up venting. I suppose my point is that SQ has their good flights and bad, and I really noticed the huge gap between SQ and TG in the past month on my flights with them - your poor SQ experience on the BKK-SIN-BKK legs is what I've come to expect of TG - I havent had a good TG flight in a while, including longhaul. I was actually surprised when the FAs on SQ were smiling while doing their job. Would you agree?

How does TG's service compare to SQ's on this sector in your experience? Would you agree with what I've put forth about the two airlines?



Keep Discovering
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 14, posted (7 years 8 months 2 weeks 4 days 22 hours ago) and read 10447 times:

Quoting N178UA (Reply 11):
Good report, high standard as usual. But I am wondering something must keep you returning to Surabaya?

Just the chance to add more exotic airlines/classic planes to my log cheaply, and the rather cheap JW Marriott to earn/spend bonus bucks at. Last time it was $78 and I got one $100 coupon, this time $78x2 and I used one $100 coupon. And they usually upgrade me to suites as Platinum.

Quoting SQ_EK_freak (Reply 13):
On the 2:50 MNL-BKK sector, where a full dinner service is usually offered, they came by with the trolley right after take off and served the meal without any drink or nut service - found the packet of nuts on the tray already, and the drinks only came by later with a choice of OJ or Coke from a tray.

Ridiculous. The crews either hate the long day flying BKK-MNL-KIX (or vv) or Filipinos in general. I've had horrible service on MNL-BKK too. The attitude of the Royal Thai Embassy Manila towards Filipinos is even worse!

Quoting SQ_EK_freak (Reply 13):
The crew were in a great hurry to get the meal service out of the way so they could congegrate in the rear galley and chat.

And play childish games, including throwing a wine glass up in the air and trying to catch it. It was smashed onto the floor as I went to the galley once, nice mess.

Quoting SQ_EK_freak (Reply 13):
being bussed to and from the terminal each time at Suvarnabhumi with great fuss and disorganization, which rarely happened at Don Muang.

Suvarnabhumi and TG ground service - good combination for rude service and general chaos. Though SATS ground service isn't that brilliant either unless using the F checkin of SQ in my experience.

Quoting SQ_EK_freak (Reply 13):
How does TG's service compare to SQ's on this sector in your experience?

SQ is of course in another league in F/C, and more consistent in Y. TG Y on a good day is much better in my experience, but very bad if you get a poor crew. TG's biggest issue IMHO is inconsistency - a gazillion of different seating layouts and very inconsistent service.

Updated future trips list (just got a nice one ticketed). Big grin

Dubai

08JAN HEL-FRA LH3103 Y 320 (A319 D-AILC)
08JAN FRA-DXB EK 048 Y 343 (A6-ERM)
11JAN DXB-BKK EK 372 Y 77W

Hanoi

18JAN BKK-HAN FD3702 Y 733
19JAN HAN-BKK AF 171 J 744

Sydney

06FEB BKK-HKG [not booked]
06FEB HKG-SYD CX 111 F 333
08FEB SYD-HKG CX 100 F 333
09FEB HKG-BKK EK 387 J 77W

Tokyo

08MAR BKK-ICN KE 654 J 773
08MAR ICN-NRT KE 703 J 773
10MAR NRT-ICN KE 702 J 772
10MAR ICN-BKK KE 651 J 773

Papeete

27MAR BKK-SYD BA 009 F 744
30MAR SYD-PPT TN 004 F 343
31MAR PPT-SYD TN 003 F 343
01APR SYD-BKK BA 010 F 744

Singapore/Manila

05APR BKK-SIN [not booked]
06APR SIN-MNL SQ 912 Y 772
08APR MNL-BKK 5J 931 Y 320

CPT/LHR/HEL/DXB

14AUG BKK-SYD BA 009 F 744
15AUG SYD-JNB QF 063 F 744
16AUG JNB-CPT BA6409 Y 737
18AUG CPT-JNB BA6416 C 737
18AUG JNB-LHR BA 054 F 744
20AUG LHR-MAD BA 458 C 752
20AUG MAD-FRA LA 704 F 343
20AUG FRA-HEL AY 826 C 320
23AUG HEL-LHR AY 831 C 321
23AUG LHR-DXB BA 107 F 744
25AUG DXB-LHR BA 106 F 744
25AUG LHR-HKG QF 030 F 744
26AUG HKG-BKK CX 713 C 744


Regards,

Lari



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 15, posted (7 years 8 months 2 weeks 2 days 15 hours ago) and read 10232 times:

Great report and pictures as always. I see you are experiencing some inconsistencies with SQ. I have experienced it on long haul, just be happy it was a quick BKK run for you. However they are still better than 98% of the airlines out there, even on their worst days. Don't get too spoilt flying all those Asian airlines all the time.  Wink

SR 103


User currently offlineZKSUJ From New Zealand, joined May 2004, 7107 posts, RR: 12
Reply 16, posted (7 years 8 months 2 weeks 2 days 13 hours ago) and read 10213 times:

Nice report with some great pics. It's a pity to hear about your problems with SQ on the BKK routes though, I guess they as well are slipping in standards just like everyone else...

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