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Delta Airlines: Travel Could Have Been Better  
User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Posted (7 years 9 months 3 weeks 3 days 22 hours ago) and read 6090 times:

Hello all. First off, as I said in numerous posts, I am a big aviation fan and will not hold any grudges against airlines X, aircraft X, manufactures, etc. With that said, on to my post.

Since January 2004, my family and myself have been planning a trip to Rome during the 2006 Christmas holiday and New Years. Our plan was to attend the midnight mass at the Vatican.

Delta Airlines was the cheapest we could find at the time (Jan 06') for $859 a round trip ticket. Original itinerary was SAN-ATL-FCO-JFK-SAN. We booked our tickets and we were done with it.

In May 06', Delta contacted us via email to let us know our reservations were still valid and no change in flights. Now comes the funny part.

The night before we were supposed to leave (Dec. 14th, 06'), Delta had changed all our flights. The SAN-ATL-FCO was still the same but had been pushed to an hour earlier departure. This caused us problems because our Cloud 9 shuttle was supposed to pick us up at 6AM, now we had to be at the airport at 5AM. No shuttles were available. Now we were stuck with no transportation to the airport. Delta did not contact us for flight schedule changes, and when we called to make a complaint, they claimed they did not have contact information such as address, phone number or email. I ask myself how is this possible when they contacted us in May 06'?!

Also changes on returning flights: FCO - MXP on Alitalia, MXP - ATL - SAN on Delta. Ok, we can live with that.

Flight SAN-ATL (763ER): Wasn't bad. No IFE. Meal was ok. Fair flight. 7 out of 10.

Flight ATL-FCO (763ER): No IFE for the entire 9 hour hop, meals (dinner/breakfest) were ok, spoiled brat cried every freaking hour making sleep impossible. Not one of my better flights, 3.5 out of 10.

Ok, please understand our vacation was pure hell from day 1, which will eventually be posted on Non-Av, but in the mean time, think of the movie European Vacation with Chevy Chase, and multiply that by at least 3 fold. Yeah, that bad.

During the last 3 days of our trip of Hell, we contacted Delta 3 separate times (once each day) to confirm our returning flights were still good. They told us to report to Alitalia in Terminal A for the domestic hop to MXP, and everything looked good. On the day of our departure from FCO (Jan 2nd 07'), Alitalia told us Delta had not converted the tickets to Alitalia's, therefore, our itinerary on Alitalia's metal was void and they were not able to do anything for us. Alitalia told us to report to the Delta both in Terminal C, which did not open until 7AM (our flight leaves at 7:50!) Our vacation was a disaster, so this only angered us even more.

We report to Terminal C and wait for an hour until a Delta Representative shows up. We discovered our original itinerary was still in effect (the FCO-JFK-SAN return) but the airline had overbooked by at LEAST 41 people! (Holy fricken CRAP, they overbooked by +41 people?!) Now, the Delta Representative was nice, and he really tried to help us. He understood and even commented Delta was at fault and apologised, and understood our frustration. We just wanted to go home. Now, we had to stay for another day but Delta would foot the bill on lodging at a 4 star hotel. He booked us for a tomorrow (Jan 3rd) flight out of Rome to ATL then SAN.

We asked him if there was anything available on other airlines. He asked us if we were willing to wait for an hour to see if Continental had anything available. We complied and waited. Thankfully, Continental actually had open seats, so we nabbed them to fly from FCO - EWR - SAN on Continental metal. We were outta there on that day (THANK YOU CONTINENTAL!)

Flight FCO-EWR (762ER): Private TVs, good IFE, meals were delicious, relaxing and quiet flight. However, strong headwinds and was a bit bumpy, but thats the weather for you. 8.5 out of 10.

Flight EWR-SAN (738): Can't comment, as soon as we boarded I was zonked (asleep) until we landed. However, family told me the meal was good and the IFE was fair, so 7-8 out of 10.

After we landed in SAN, something happened with the luggage and we had to wait close to 30-45 minutes before we could get our bags. However, just really thankful to be home.

Delta, I was disappointed with you on this trip. However, your Representative in FCO did help us and I do appreciate that. Hopefully my next trip on your metal will be a more enjoyable experience.

****

Now, on to my questions:

1) Has Delta been trying to loose customers? I mean to overbook by +41 people is just wrong. Personally I don't think a 763 is big enough for FCO, they should use a Triple 777 if they have those numbers.

2) How could they overbook by +41? How is that even possible? 3-5 I understand, but +41?

3) No IFE on both flights. I can understand the SAN-ATL as its generally a short hop, but the ATL-FCO with nothing?

4) Is the airline really getting better? Are they really trying to improve their status. I hope these were separate incidents and the overall airline is actually good.

5) Failure to change tickets to Alitalia. How did they skip this? Laziness? Also, why send us a new itinerary when the old one is still in effect?

Appreciate your input and please feel free to ask additional questions for more information.


Every problem has a simple solution; finding the simple solution is the difficult problem.
25 replies: All unread, showing first 25:
 
User currently offlineCF-CPI From Canada, joined Nov 2000, 1085 posts, RR: 0
Reply 1, posted (7 years 9 months 3 weeks 3 days 21 hours ago) and read 5986 times:

My most recent DL trip involved a one-way transcon from BDL to the Bay Area. I am a DL Frequent Flier and generally try to support them when I can. Like you however, I am left wondering if the right hand knows what the left is doing, or for that matter, whether they still have both hands. Anyhow ...

I made a booking for myself BDL-LAX, with a connection to SJC (where I had a rental car booked at a decent rate). After booking I told the res agent (in India from the sound of it) that I would be traveling with two live animals and he said no problem, call the pet transport division of DL (they had a special name).

I called the Delta Pet Desk and gave them my record - flights and itinerary - and requested arrangements be made for the transport of my cats on the same flights. No problem, they said, they took my credit card number and told me to take that I was lucky, that effective the day of my flight, (9/15), I could bring them directly to the terminal for check in, rather than Air Cargo, who must handle them during summer months.

When I arrived at the BDL check-in, with animals, they said sorry, I would have to go to Air Cargo. I explained that the agent on the phone had said they were now taking animals at the terminal, to which the agent replied "that starts TOMORROW". Great (no effor to be flexible, despite a decent mileage balance in my FF account, etc.).

Hail cab and go to Air Cargo. Arrive at Air Cargo. One agent was finishing some paperwork, the other was clipping his nails. It took them a minute or more to acknowledge that I was even there (such as, "we'll be with you shortly", etc). Meantime Mr. Paperwork diddles around and talks about his girlfriend instead of devoting full attention to his current task. After ten minutes he gets up from his chair and actually comes to the counter. (Mr. Manicure had gotten up and left).

Things seemed to progress for a second. He took my documents and got on the computer, taking forever to get the record. He eventually called some department, I assume the Pet People, and talked to someone who seemed to have no record of me. After some time, there seemed to be forward progress being made, but then we hit a snag when Mr. Girlfriend explained that my pets could not go on the LAX-SJC segment because it was a DL partner and not DL and they had not cleared my pets - indeed couldn't, with them. Well DUH, how come the Pet People agent, who clearly saw my record when I first called, didn't realize this? How come Mr. Good Karma, the very first agent back in New Delhi, no I mean New Delta, who took my passenger reservation and was informed of the pet issue, didn't know???

OK it was time to talk to the Pet Person directly. Long story short, I could be rebooked on a one-stop via CVG into SFO with my cats (there went my cheap rental in SJC). She made the booking, everything seemed fine, and we hung up the phone. Then Mr. Girlfriend gets back online to complete my stuff. Aha, he cannot locate the record that Miss Pet People supposedly just made. Back on the phone he goes. He is informed that the woman who just handled it had gone to dinner and would he please call back when she returned (somehow no one else in the Pet Place was able to take up where she left off). SO, after 1.5 hours in the Air Cargo, where I was supposedly never going to have to go, I went to the terminal and I did make it to SFO more or less on time, but very late in the evening (by the time of my arrival it was 12 hours after my haggling with the agent in Air Cargo).

Since Air Cargo was handling my pets, I had to go to Air Cargo in SFO to retrieve them. For that I needed to get my rental car first. By the time I drove to Air Cargo, it was 12:10 AM and the Air Cargo facility was technically closed. If it hadn't been for the nice lady running the desk, who waited until I arrived, I might not have been able to retrieve my pets that evening. She was the only person in this whole operation who 1) seemed to know what she was doing 2) was willing to extend herself a bit to help out with a problem that was not of the customer's making. Five other DL employees in the chain either struck out or did only the minumum necessary.

A month later when I had to return to BDL for some unfinished business, I booked a roundtrip - on United.


User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Reply 2, posted (7 years 9 months 3 weeks 3 days 19 hours ago) and read 5888 times:

Ouch, but I know exactly how you feel. I'll fly Delta again, domestic flights for sure. International, I'll try them again, and if I have the same experience, I'll just won't fly them on those long hauls.


Every problem has a simple solution; finding the simple solution is the difficult problem.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5873 posts, RR: 11
Reply 3, posted (7 years 9 months 3 weeks 3 days 17 hours ago) and read 5801 times:

Okay, ever heard the phrase, "Fool me once, shame on you; fool me twice, shame on ME..."???

Your Continental flights sound great, your Delta flights sound horrible, so what are you planning on doing?

Quoting JakeOrion (Reply 2):
I'll fly Delta again

You're planning on sticking with Delta.


Don't get me wrong, I wish Delta the best. But when I spend my hard earned (actually, 747 line maintenance is fairly easy on well-cared-for-birds, so maybe "easy-earned") money with Continental.

Incidentally, you say Delta had no IFE. I think you mean they didn't have PTV screens in every seatback. SURELY they showed a movie on the big screens, right???
Once upon a time (like, within the last decade) PTVs were an unheard of luxury, only to be found in the 777s...

A friend of mine had her Delta ticket bumped up by two hours last summer... out of Anchorage. Imagine her surprise when she called for gate info, only to discover that she was about to miss her plane...

Incidentally, what was so bad about your vacation? I LOVE Italy, and the Vatican (Musei Vaticani is just as cool as our Smithsonian, IMO), and am curious as to why you didn't have a good time.
If you don't want to post it here because it isn't relevant to the post, email it to me... randyrohe@letu.edu.

Thanks for the trip report, wish it had gone better for ya.


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 4, posted (7 years 9 months 3 weeks 3 days 17 hours ago) and read 5797 times:

Sorry to say this, but, that was a bad, and to me what seemed a little biased report. I did not like how you lied when you said DL does not have IFE from either SAN-ATL or ATL-FCO in which case they do.

I also do not like how you blamed DL for the crying baby. On CO I'm sure you could've had the same experience. Also, no where in the report did you mention DL's good side. Only their bad side. I see you did, however, go out of your way to mention CO's good side.

Did you get amenity kits on DL? A free alcoholic drink with your meal? Breakfeast? You didn't mention any of these additions to DL's product. Don't tell me you didn't enjoy any of those additions.

Lastly, you should be thanking the kind DL representative who went out of his way to book you on CO, not CO. You only flew on them.

A little more about the flights would be nice as well. DL was responsible for the rescheduling and the overbooking. I'll give you that and only that. The rest of the report seemed biased and uninformative.



The proper term is "on final" not "on finals" bud...
User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Reply 5, posted (7 years 9 months 3 weeks 3 days 16 hours ago) and read 5751 times:

Quoting AA737-823 (Reply 3):
Incidentally, you say Delta had no IFE. I think you mean they didn't have PTV screens in every seatback. SURELY they showed a movie on the big screens, right???
Once upon a time (like, within the last decade) PTVs were an unheard of luxury, only to be found in the 777s...

Yes, I am aware that many of Delta's 763s do not have PTVs, only the 764s. However, not one single movie ever played on the big movie screens, ever. I'm ok with that, I had a DVD player and my PSP to watch movies.

But they never even turned on the TV screens.

Quoting AA737-823 (Reply 3):
Incidentally, what was so bad about your vacation? I LOVE Italy, and the Vatican (Musei Vaticani is just as cool as our Smithsonian, IMO), and am curious as to why you didn't have a good time.
If you don't want to post it here because it isn't relevant to the post, email it to me... randyrohe@letu.edu.

It was one bad thing that lead to another. I'll let you know when I do the full write up. I kid you not, this entire Rome trip was a joke.

Quoting Evan767 (Reply 4):
I did not like how you lied when you said DL does not have IFE from either SAN-ATL or ATL-FCO in which case they do.

Sir, they did not even turn on the TV screens ONCE during both those flights. However, judging by the rest of your post, you only saw what you WANTED to see. I never lied in my post, not once.

Quoting Evan767 (Reply 4):
I also do not like how you blamed DL for the crying baby.

*sigh* You just want to flame me, and your looking for every excuse to do so.

Quoting JakeOrion (Thread starter):
Flight ATL-FCO (763ER): No IFE for the entire 9 hour hop, meals (dinner/breakfest) were ok, spoiled brat cried every freaking hour making sleep impossible. Not one of my better flights, 3.5 out of 10.

Delta was not to blame for the spoiled brat, the parents were. And incidentally, the FA did speak with the parents to keep the child fairly quiet, but he wouldn't stay quiet. Not Delta's fault in any shape or form, just made the flight uncomfortable and unable to sleep on a 9 hour. Please, how would you write this then?

Quoting Evan767 (Reply 4):

The rest of your post is a joke, nor I feel the need to answer the rest of your "accusations." I have simply told my point of view from the trip, but your more than welcomed to believe what you want.

BTW: Thre reason why I call your post a "joke":

Quoting Evan767 (Reply 4):
Lastly, you should be thanking the kind DL representative who went out of his way to book you on CO, not CO. You only flew on them.

when this is in the thread already:

Quoting JakeOrion (Thread starter):
However, your Representative in FCO did help us and I do appreciate that. Hopefully my next trip on your metal will be a more enjoyable experience.


[Edited 2007-01-05 23:14:28]


Every problem has a simple solution; finding the simple solution is the difficult problem.
User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 6, posted (7 years 9 months 3 weeks 3 days 15 hours ago) and read 5697 times:

Quoting JakeOrion (Reply 5):
when this is in the thread already:

See:

Quoting JakeOrion (Thread starter):
We were outta there on that day (THANK YOU CONTINENTAL!)



Quoting JakeOrion (Reply 5):
Sir, they did not even turn on the TV screens ONCE during both those flights. However, judging by the rest of your post, you only saw what you WANTED to see. I never lied in my post, not once.

Sorry, I just CANNOT believe that. Never have I been on a transcon or transatlantic flight where the televisions were not turned on. I have over 330,000 miles on DL as well.



The proper term is "on final" not "on finals" bud...
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 7, posted (7 years 9 months 3 weeks 3 days 13 hours ago) and read 5627 times:

I am sorry for your bad expirience on DL and in Rome.
Would you give DL another chance?

regards: DALelite



They loved to fly and it showed..
User currently offlineATLflyer From United States of America, joined Jan 2006, 736 posts, RR: 0
Reply 8, posted (7 years 9 months 3 weeks 3 days 12 hours ago) and read 5592 times:

I think everyone needs to keep in mind when they are booking that if you are flying on a DL 763, you will not have PTVs! Look for 777 and 767-400ERs and soon the 757s that will fly across the pond with PTVs.

DL probably won't spend the money to put PTVs in their 763s because they most likely will be replacing them with 787s in the next 3-5 years.


User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Reply 9, posted (7 years 9 months 3 weeks 3 days 2 hours ago) and read 5413 times:

Quoting Evan767 (Reply 6):

I understand EXACTLY how you feel, however, it did not happen on both flights, I remember that very clearly. In a way, I still can't really believe it myself, but that was exactly what happened.

Quoting DALelite (Reply 7):
Would you give DL another chance?

Yes, because I believe these were just a series of seperate incidents and the overall airline is trying to improve. We just happened to get the "bad luck" of the deal.

Quoting ATLflyer (Reply 8):
I think everyone needs to keep in mind when they are booking that if you are flying on a DL 763, you will not have PTVs! Look for 777 and 767-400ERs and soon the 757s that will fly across the pond with PTVs.

I knew that either none or very few of the Delta's 763s have PTVs, but I honestly did not expect no IFE at all on the big screens.



Every problem has a simple solution; finding the simple solution is the difficult problem.
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 10, posted (7 years 9 months 3 weeks 3 days 1 hour ago) and read 5389 times:

Quoting JakeOrion (Reply 9):
Yes, because I believe these were just a series of seperate incidents and the overall airline is trying to improve. We just happened to get the "bad luck" of the deal.

you've got my respect!

regards: DALelite



They loved to fly and it showed..
User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 11, posted (7 years 9 months 3 weeks 2 days 23 hours ago) and read 5345 times:

Quoting JakeOrion (Thread starter):
spoiled brat cried every freaking hour making sleep impossible.

Yes, because that is Delta's fault. How about you bring earplugs with you?

Quoting JakeOrion (Thread starter):
Personally I don't think a 763 is big enough for FCO, they should use a Triple 777 if they have those numbers.

Right...because they've just got 777s sitting around begging to be used.

Quoting JakeOrion (Thread starter):
No IFE on both flights.

But you claim later on you had your own DVD played so no harm no foul. Heaven forbid someone read a book or try to sleep on an overnight flight.

Quoting JakeOrion (Thread starter):
Is the airline really getting better? Are they really trying to improve their status.

Yes.

Quoting JakeOrion (Reply 5):
Yes, I am aware that many of Delta's 763s do not have PTVs, only the 764s.

None of the 763 non-ER fleet has PTVs. The 764s only have them in First.

Quoting JakeOrion (Reply 5):
Sir, they did not even turn on the TV screens ONCE during both those flights. However, judging by the rest of your post, you only saw what you WANTED to see. I never lied in my post, not once.

You did not say that in your post. You only said they didn't have IFE which is an incorrect statement. They have it and for whatever reason they didn't turn it on. There is a difference and your post was misleading thus the response for the other poster.

Obviously there were issues with the reservations and that is a shame. Whenever one of my flights is delayed or changed I get a call from Delta on my cell phone and home phone. Not sure why the breakdown in communication but sometimes it happens. Delta is a pretty good airline and take good care of me. Hopefully if you try them again they will take care of you as well.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineLawnDart From United States of America, joined May 2005, 970 posts, RR: 3
Reply 12, posted (7 years 9 months 3 weeks 2 days 22 hours ago) and read 5329 times:

Quoting JakeOrion (Thread starter):
2) How could they overbook by +41? How is that even possible? 3-5 I understand, but +41?

Well, here's how it's possible (not saying this is what happened, but...):
The flight was originally scheduled on a larger piece of equipment (767-400?), was fully booked, and then the marketing department changed equipment to a 767-300 and viola! You're overbooked by 40 passengers.

Quoting JakeOrion (Thread starter):
Flight SAN-ATL (763ER): Wasn't bad. No IFE.



Quoting JakeOrion (Thread starter):
Flight ATL-FCO (763ER): No IFE for the entire 9 hour hop,

IFE was probably on mechanical. Given the choice of flying on time without IFE (heaven forbid!!!), or taking a two/three hour delay and getting the IFE fixed (and then watching a 6 month old movie), I'd go with reading a book and leaving on time...


User currently offlineUsair320 From United States of America, joined Nov 2003, 991 posts, RR: 2
Reply 13, posted (7 years 9 months 3 weeks 2 days 22 hours ago) and read 5326 times:

Sorry to hear you had such a bad trip. Evertime I've been to Italy I have loved it.

User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 14, posted (7 years 9 months 3 weeks 2 days 21 hours ago) and read 5317 times:

Sheesh are we in Civ Aviation or Trip Reports, crist everyone is entitled to an opinion and he was the only one on the flight so if he says the IFE wasnt on it wasnt on. You dont need to criticise every single word the poor guy has said. Nothing would suprise me after flying AA, and incase you flame me for this comment AA is CRAP.

Great report, shame about your trip being crap.

Cheers



Qantas, Still calling Australia Home.........
User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 15, posted (7 years 9 months 3 weeks 2 days 11 hours ago) and read 5207 times:

Quoting Pilotdude09 (Reply 14):
Sheesh are we in Civ Aviation or Trip Reports,

Is this one a statement or a question? I'm pretty sure you meant to put a question mark instead of a comma.

Quoting Pilotdude09 (Reply 14):
crist

I believe the proper name is Christ.

Quoting Pilotdude09 (Reply 14):
You dont need to criticise every single word

No, just your lack of punctuation and spelling.

Quoting Pilotdude09 (Reply 14):
and incase

in case...two words.

Quoting Pilotdude09 (Reply 14):
so if he says the IFE wasnt on it wasnt on.

He said there was no IFE as in it didn't exist which is wrong. It does exist on those planes but wasn't used for some reason. His wording was misleading and wrong.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 16, posted (7 years 9 months 3 weeks 2 days 11 hours ago) and read 5206 times:

Quoting DeltaGator (Reply 15):

 rotfl   rotfl   rotfl   rotfl   rotfl   rotfl   rotfl   rotfl 

Quoting Pilotdude09 (Reply 14):
Sheesh are we in Civ Aviation or Trip Reports



Quoting Pilotdude09 (Reply 14):
crist



Quoting Pilotdude09 (Reply 14):
criticise



Quoting Pilotdude09 (Reply 14):
suprise



The proper term is "on final" not "on finals" bud...
User currently offlineFlyONT From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 9 months 3 weeks 2 days 6 hours ago) and read 5150 times:

Quoting DeltaGator (Reply 15):
He said there was no IFE as in it didn't exist which is wrong. It does exist on those planes but wasn't used for some reason. His wording was misleading and wrong.

You are taking things way to literally. All he meant was that it was not on!

Quoting DeltaGator (Reply 11):
Right...because they've just got 777s sitting around begging to be used.

He never said they did. There is something called sarcasm, which he was using, but I guess your not smart enough to understand that.

Overall your report was short but you put out the basics. Not everyone on here has hours to sit around and write in-depth reports. As for the the others that have responded to this report and have been beyond rude and disrespectful, you need to seriously find something better to do than try to stick up for an airline that will not stick up for you.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5873 posts, RR: 11
Reply 18, posted (7 years 9 months 3 weeks 2 days 6 hours ago) and read 5147 times:

Quoting DeltaGator (Reply 11):
You did not say that in your post. You only said they didn't have IFE which is an incorrect statement. They have it and for whatever reason they didn't turn it on. There is a difference and your post was misleading thus the response for the other poster.

Wow, looks like we've managed to stir up a couple of Delta cheerleading 12-year-olds.

Incidentally, he is correct is saying there was no IFE. They didn't turn it on, so there wasn't any.
Someone (and shoot, I am up late, why shouldn't it be me?) needs to introduce you to the concept of NIT-PICKING. This term basically means that the offender has taken a minor technicality and turned it into something stupid. You are going to argue the meaning of WAS? Wow, you must have been a Clinton supporter.
If the galley had been full of filet mignon, yet the cabin crew didn't choose to serve it, he would be correct in saying that there WAS NO MEAL SERVICE. Sure it was there, but it wasn't available to him.

I am sticking with what I originally said- fly Continental.
And if Delta can't exist without passengers like those who have trompled you, wel... nevermind- Delta will be fine.


User currently offlinePilotdude09 From Australia, joined May 2005, 1777 posts, RR: 4
Reply 19, posted (7 years 9 months 3 weeks 2 days 3 hours ago) and read 5116 times:

Quoting DeltaGator (Reply 15):
DeltaGator From United States, joined Sep 2005, 4579 posts, RR: 13
Reply 15, posted Sun Jan 7 2007 04:22:27 UTC+1 (8 hours 14 minutes 11 secs ago) and read 90 times:

Seriously get a life, 4500+ posts in just over a year. Go outside smell the fresh air and last but not least GET A LIFE.



Qantas, Still calling Australia Home.........
User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Reply 20, posted (7 years 9 months 3 weeks 1 day 2 hours ago) and read 5014 times:

Its ok guys, I'm not worried about it. One thing I know is when you post on a.net, somebody will nit-pick and flame you.

I love the fact they ignore this statement from my starter post:

Quoting JakeOrion (Thread starter):
Flight SAN-ATL (763ER): Wasn't bad. No IFE. Meal was ok. Fair flight. 7 out of 10.

Oh my god! 7 out of 10! I must be a Delta hater! That flight was at least worth 9.8 out of 10!  sarcastic 

The fact is I had some difficult experiences with Delta, and hopefully they were seperate incidents. But as I said in my other posts:

Quoting JakeOrion (Thread starter):
Delta, I was disappointed with you on this trip. However, your Representative in FCO did help us and I do appreciate that. Hopefully my next trip on your metal will be a more enjoyable experience.



Quoting JakeOrion (Reply 2):
I'll fly Delta again, domestic flights for sure. International, I'll try them again, and if I have the same experience, I'll just won't fly them on those long hauls.



Quoting JakeOrion (Reply 9):
Quoting DALelite (Reply 7):
Would you give DL another chance?

Yes, because I believe these were just a series of seperate incidents and the overall airline is trying to improve. We just happened to get the "bad luck" of the deal.

But in some of your eyes, thats not enough. Oh well.



Every problem has a simple solution; finding the simple solution is the difficult problem.
User currently offlinePope From , joined Dec 1969, posts, RR:
Reply 21, posted (7 years 9 months 3 weeks 1 day ago) and read 4987 times:

Quoting JakeOrion (Thread starter):
Since January 2004, my family and myself have been planning a trip to Rome during the 2006 Christmas holiday and New Years. Our plan was to attend the midnight mass at the Vatican.

I've been wanting to do this. Is it hard to get tickets for the mass? How does one go about doing this?


User currently offlineAirnewzealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 22, posted (7 years 9 months 3 weeks 11 hours ago) and read 4815 times:

Calm down guys... hes just expressing his opinion...weather you like it or not, you are actually making yourselves look like fools.

Ever heard of Main screen malfunctions? I personally know DL has been having troubles with their main screen entertainment of late.
It is also being publicly displayed over at Skytrax... maybe this was the case. In which case, maybe this gentleman missed the announcement???

I also know for a fact that amenity packs are not getting handed out on all sectors as DL have a shortage of them as of a month ago.

Ofcourse this gentleman would praise CO...he got them out of their, and he obviously had a good flight with them. Its like flying Airline A whom offer basic stuff and then flying Airline B who offer above average product...which would you praise???

Some people need to just relax and have a coffee and smoke!

Cheers

And im sorry you had a bad experience in Rome... it is one of the best cities in the world!


User currently offlineJakeOrion From United States of America, joined Oct 2005, 1255 posts, RR: 2
Reply 23, posted (7 years 9 months 2 weeks 6 days 19 hours ago) and read 4707 times:

Quoting Pope (Reply 21):
I've been wanting to do this. Is it hard to get tickets for the mass? How does one go about doing this?

Tickets are (supposedly free, tourist agencies can try to get them for you for $50 per) but are hard to obtain. We were over there and we still didn't get them, I'll explain that in the overall trip report in Non-Av soon, still writing it. I think the reason was because it was a new Pope, so everyone (Cardinals, and other very high standing religious figures) wanted to be there to witness his first Xmas mass.

You need to contact the Vatican (almost directly), and I do not have the address or phone number on me ATM.

www.vatican.va

You'll all have the full write up soon, but trust me, its going to be a very long read.



Every problem has a simple solution; finding the simple solution is the difficult problem.
User currently offlineB737900er From United States of America, joined Aug 2006, 130 posts, RR: 0
Reply 24, posted (7 years 9 months 2 weeks 6 days 11 hours ago) and read 4601 times:

Quoting DeltaGator (Reply 15):



Quoting Evan767 (Reply 16):



Quoting AA737-823 (Reply 18):
Wow, looks like we've managed to stir up a couple of Delta cheerleading 12-year-olds.

 checkmark When you are that biased nobody is going to take you seriously.


User currently offlineJetBlueGuy2006 From United States of America, joined Jan 2006, 1662 posts, RR: 1
Reply 25, posted (7 years 9 months 2 weeks 5 days 10 hours ago) and read 4509 times:

Quoting Evan767 (Reply 4):
you should be thanking the kind DL representative who went out of his way to book you on CO

See Below:

Quoting JakeOrion (Thread starter):
However, your Representative in FCO did help us and I do appreciate that.



Quoting AA737-823 (Reply 18):
Wow, looks like we've managed to stir up a couple of Delta cheerleading 12-year-olds.

 checkmark 



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