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AA Take A Bow!  
User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Posted (7 years 9 months 1 week 3 days 7 hours ago) and read 5765 times:

Just returned from our 13 leg O/World BC RTW. QF AA BA IB. The very best service on a 777 LAX-MIA next best MIA-PTY on 757. I have no idea why people bag the service on American airlines. Have flown lots on AA in YC but first time in BC. The cabin service and meals left QF completely in the shade. 48 hour delay out of PTY on Christmas night was interesting. We boarded, got our sleeping bags then unboarded- back the next day to do the same thing, but didn't leave until next night, of course our luggage with clothes locked on A/C. Anyway IB were excellent MAD-RAK, far better than the QF domestic BC which I normally fly. One of our bags is still missing in JNB with my platinum tags on it. I hope that embarrasses them, but of course I know it won't. Anyway thanks again to the AA crews absolutely top notch.

19 replies: All unread, jump to last
 
User currently offlineRandyWaldron From United States of America, joined Mar 2006, 324 posts, RR: 3
Reply 1, posted (7 years 9 months 1 week 3 days 6 hours ago) and read 5706 times:

Quoting Qantas787 (Thread starter):
Anyway thanks again to the AA crews absolutely top notch.

Sounds like you had a great journey! I'm jealous. If you really want to thank the crewmembers that served you, send a letter to the company. Include the dates, flight numbers and names of the crew members that you were impressed by. While posting this on the forum is nice, it's not the best way to recognize the crewmembers.



"Flaps 20, gear down, landing checklist please..."
User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3332 posts, RR: 45
Reply 2, posted (7 years 9 months 1 week 3 days 6 hours ago) and read 5572 times:

If you go to AA's Website, click on Contact AA at the very top, then on the left side of the popup window, select Customer Relations, and, then Email AA Customer Relations, it gives you a great form to fill out for the info. It's a satisfying way to know that great service gets recognized.

Cheers,
Cameron


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5873 posts, RR: 11
Reply 3, posted (7 years 9 months 1 week 3 days 5 hours ago) and read 5530 times:

Take 1:

Quoting Qantas787 (Thread starter):
I have no idea why people bag the service on American airlines.

Take 2:

Quoting Qantas787 (Thread starter):
luggage with clothes locked on A/C

Do I understand correctly that this was a flight on American Airlines? Because, if so, you just contradicted yourself. If you need a rerun, it went something like this:

American is great. They kept our luggage locked on an airplane for TWO WHOLE DAYS!!!

Hmmm.

I have lots of experience on American, too. Non rev as a dependant of an employee in the early 90s, and later, revenue tickets.
And I now fly Continental.

When I get on an airplane for 6.5 hours, and they charge me $5 for a piece of sandwich turkey rolled into a flour tortilla with one cranberry, and then one week later get on a Continental flight between similar cities (Anchorage and Texas nonstop) and receive TWO meals for FREE... YOU tell ME why I knock AA's service.


User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 9 months 1 week 3 days 5 hours ago) and read 5522 times:

Quoting AA737-823 (Reply 3):



Quoting AA737-823 (Reply 3):
American is great. They kept our luggage locked on an airplane for TWO WHOLE DAYS!!!

My apologies, I didn't clarify it enough, it was IB to MAD that went u/s for 2 days. It was their 340-600, great tail camera though. I am taking RandyWaldron and Longhornmaniacs' advice and contacting AA.


User currently offlineRedTailDTW From United States of America, joined Oct 2006, 755 posts, RR: 3
Reply 5, posted (7 years 9 months 1 week 3 days 5 hours ago) and read 5468 times:

Ive never had a bad experience with American. Ive flown them many times and every crew was friendly and professional. I don't think ive had a BAD experience with any carrier, but American seems to be one of my personal favorites. But thats easy for me to say because I really don't care if I get food or not, as long as im on an airplane im happy.



Glad to hear that you had a good time during your trip and on American!


Mason



Northwest Airlines. Now you're flying smart! (RIP 1926-2009)
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 6, posted (7 years 9 months 1 week 3 days 4 hours ago) and read 5382 times:

Your thread is heartwarming.

Every day, many thousand individuals have perfect, flawless trips. The airline meets its committment every time.

People get on this forum and complain about the most ridicilous things. I wish more people would talk about the positive.

You won't find, generally speaking, a harder working group of individuals in any other industry in the world. to those who make it past 5 years or so, the business is in our blood, it's a part of us, in many ways it defines us.

Maybe that's why i get really defensive of airlines and give the jerks hell in this forum. It's becuase i love the business and the lifestyle it has afforded me.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineAAFLT1871 From United States of America, joined Dec 2004, 2333 posts, RR: 10
Reply 7, posted (7 years 9 months 1 week 3 days 4 hours ago) and read 5377 times:

Quoting AA737-823 (Reply 3):
When I get on an airplane for 6.5 hours, and they charge me $5 for a piece of sandwich turkey rolled into a flour tortilla with one cranberry, and then one week later get on a Continental flight between similar cities (Anchorage and Texas nonstop) and receive TWO meals for FREE... YOU tell ME why I knock AA's service.



Quoting RedTailDTW (Reply 5):
But thats easy for me to say because I really don't care if I get food or not, as long as im on an airplane im happy.

 check 

Of all the things going on in this crazy world of ours, you want to complain that you have to pay $5.00 for a sack lunch on a airplane? I guess next you will complain that you want IFE as well. I use airlines for one reason, to get me to point A to point B in a timely manner. I could care less for food on a flight or entertainment. If I want something to eat, I will grab a bite in the terminal, and the only entertainment I need is a window seat, headphones, and a book or magazine and I am as happy as can be. I have said it before and I will say it again, I wish all airlines would raise their fares up around 40% higher across the board now. Fares are too low these days, and I would like to see them come in line with everything else. When you can get a coast to coast flight for under $200.00 R/T in coach and for $678.00 R/T in First, there is a real problem.



Where did everybody go?
User currently offlineBALAX From United States of America, joined Jun 2006, 187 posts, RR: 0
Reply 8, posted (7 years 9 months 1 week 3 days 3 hours ago) and read 5255 times:

Quoting AA737-823 (Reply 3):
When I get on an airplane for 6.5 hours, and they charge me $5 for a piece of sandwich turkey rolled into a flour tortilla with one cranberry, and then one week later get on a Continental flight between similar cities (Anchorage and Texas nonstop) and receive TWO meals for FREE... YOU tell ME why I knock AA's service.

Funny you say that. Basically, you only fly for the food. Very intellectual.


User currently offlineBALAX From United States of America, joined Jun 2006, 187 posts, RR: 0
Reply 9, posted (7 years 9 months 1 week 3 days 3 hours ago) and read 5249 times:

What was the reason for the IB delay from PTY?

And for AA737-823, if you read that it's an around the world trip he only mentioned AA from LAX to MIA and then MIA to PTY.


User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 9 months 1 week 3 days 2 hours ago) and read 5221 times:

Quoting BALAX (Reply 9):
What was the reason for the IB delay from PTY?

I am not quite sure. We didn't actually leave on our original aircraft, it was still parked when we left on the next scheduled flight. Our cabin crew was staying in the hotel IB put us in, and the Purser was very helpful as nobody spoke enough English to inform us what was happening. They worked our flight but the Flight crew stayed in PTY. He told us the A/C was so safe (his words) that any little thing would prevent the Captain from flying. It was all quite farcical actually, they tried to fly an engineer from Miami but the authorities wouldn't let him in because his visa wasn't in order. Anyway our first flight on IB and also 340-600 and once we got going we enjoyed it, like most people on here, just get me on the plane and watch the smile.


User currently offlineBALAX From United States of America, joined Jun 2006, 187 posts, RR: 0
Reply 11, posted (7 years 9 months 1 week 3 days 2 hours ago) and read 5210 times:

Quoting Qantas787 (Reply 10):
like most people on here, just get me on the plane and watch the smile.

Haha! Actually a lot of people just bash and bash. I'm glad to hear that you had such good sense of humor throughout the delays. Even when the language barrier existed you didn't lose your cool. Can you please share your recipe to keep one's cool in these situations? Just look at some of the headlines on this forum and you will get a sense of what one's talking about.


User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Reply 12, posted (7 years 9 months 1 week 3 days 1 hour ago) and read 5160 times:

Quoting BALAX (Reply 11):
Can you please share your recipe to keep one's cool in these situations?

Heh.Heh. Actually Balax I spent $17 on mini bar that apparently I wasn't supposed to. I actually dug my heels in and refused to pay it at the front desk as nobody had told me otherwise, that was my total dummy spit, as on the whole IB were quite generous with hotel and food.


User currently offlineFlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 15
Reply 13, posted (7 years 9 months 1 week 2 days 15 hours ago) and read 4271 times:

AA's cabin service, has in my experience, always been very good. They are helpful polite, usually cheerful, and very efficient. I've always enjoyed their service in flight. What has pushed me away from AA at times has been their service on the ground and their customer service. I've had one desk of AA's at ORD say they couldn't help me, sent me to another, who said they couldn't help me (my flight was canceled, due to weather, and i wanted to get confirmed onto another flight, and if that flight was the next day, i wanted if nothing else, one of the discount slips for whatever hotel they were contracted with), they told me to call the 1-800 number. They were even less helpful yet, and told me to talk to the people at ORD's counter. No one stepped it up.

AA is a great airline to fly on if everything goes according to plan, and they are one of the best at making sure everything does, but if you need to deal with their ground service, it can be unimpressive.

I like AA as an airline. While CO remains my favorite for domestics, followed by UA, AA and DL are both very nice to fly on.

I think there is this paradigm in thought that US airlines are all complete unmitigated crap, and its simply not true. I've heard more than a few people, for instance tell me their complete surprise and dissatisfaction with KL and AF flights within Europe, and these are people who are NW World Perks Elite... the standard they judge by is NW!

US Airlines aren't all Cathay Pacific levels of service, and they don't spend the big money on the most sophisticated and cutting edge J/C. Personally, I don't think I'll ever fly international C. I find Y efficiently survivable if the service is there and the seat is comfortable, and I find J meeting every need i could have, and anything more than that is simply not necessary, for me. A number of US airlines have very good J and competitive Y, so if AA's first class isn't as good as Cathay or Singapore, go figure.



"Let the world change you, and you can change the world"
User currently offlineNewYorkCityBoi From United States of America, joined Sep 2006, 193 posts, RR: 0
Reply 14, posted (7 years 9 months 1 week 2 days 14 hours ago) and read 3686 times:

Quoting BALAX (Reply 8):
Funny you say that. Basically, you only fly for the food. Very intellectual.

He did not fly for the food! You really dont want anything to drink or eat for 7 hrs?


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 15, posted (7 years 9 months 1 week 2 days 14 hours ago) and read 3600 times:

Quoting Qantas787 (Thread starter):
I hope that embarrasses them, but of course I know it won't.

I am sure it won't embarrass them in the least. Don't know whether you were on a paid ticket or using FF miles. At any rate, it wouldn't matter in the least. I've been on many expensive trips using First and Business on full fare, and still the bags went missing. One example, AY Flight that was routed HEL-AMS-JFK. I was flying only HEL-AMS, my bags were priority tagged for F, and also tagged correctly to AMS. They ended up at JFK. AY, in those days, were very generous and gave me a couple of hundred bucks to spend on clothes till my bags arrived. On that very same trip on an AY flight from HEL-JYV, my bags were mistagged to another domestic city. There was some snotty-nosed young guy working check-in, and totally not paying attention to what he was doing.
Been on other airlines, including AC in F, and bags gone missing.
The very odd thing is, as I post this, I realize that the only times my bags have ever gone missing that I can recall, is when I was on full fare F or J tickets! I worked for airlines for quite a few years, and even on passes when my bags were tagged on Standby, only boarded when the gate agents releases the passengers off the standby list, bags always made it. Similarly, on any Y tickets which I now mainly purchase, I have had no problems, even with multiple connecting flights. Odd, isn't it, that the more I paid the worse my luggage got handled. Go figure eh?

Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineTommytoyz From Tonga, joined Jan 2007, 1353 posts, RR: 5
Reply 16, posted (7 years 9 months 1 week 2 days 13 hours ago) and read 3286 times:

Quoting FlyDreamliner (Reply 13):
AA's cabin service, has in my experience, always been very good. They are helpful polite, usually cheerful, and very efficient. I've always enjoyed their service in flight. What has pushed me away from AA at times has been their service on the ground and their customer service.

I see it like that as well. I worked for over 10 years in the airline industry - in a previous life - including at the LAX airport. I even worked for AMR for a while. Actually, they were my first employer in the airline industry way back when.....

Anyway, I've never had a problem with with inflight AA service. Actually, their Y- seats on the 767 are very very comfy. And I also just love the 767 in general. There will never be a more comfy aircraft in Y because of the 2/3/2 seating. Period. And both AA and DL have tons of them. I hope they keep them forever.

But from what I see firsthand at UA and AA, and from what I read, at other U.S. domestic airlines as well, is not what happens on the aircraft (though UA on their transcon was pitiful recently for me), it's what happens on the ground.

Simple things like check-in procedure. I used to check in passengers so I couldn't understand why the AA agent refused to check my bag through as ticketed. They're actually supposed to do it that way. As it would happen, of course my bag got delayed.

I also used to work Lost Luggage. So I couldn't understand why they sent the bag to a fogged in airport that already had delays, despite being requested to send the bag to EK.

It dawned on me that the AA employees are just showing up for a paycheck and are not proud or motivated anymore like it once was. The procedures are also in certain ways ridiculous. Management is responsible. Period.

It's the same in the auto industry and really in every industry. Toyota keeps their employees motivated and highly productive and it shows in all areas of their products and their financial result. GM and others squabble and it shows.

The best asset a company has is the will and motivation of their employees. If thats missing.....in-flight AA is OK.......


User currently offlineLumberton From United States of America, joined Jul 2005, 4708 posts, RR: 20
Reply 17, posted (7 years 9 months 1 week 2 days 13 hours ago) and read 3181 times:

In over 30 years of flying with AA, I had one bad experience; bags loaded on wrong aircraft in STL; we had to return to the gate! I got over it. Other than that, they have been consistently on time, good friendly service at both the gate and in-flight. I go out of my way to fly them if my preferred carrier (CO--I live near IAH) isn't available.

I hope they're finally on the road to recovery with the latest financial results. Here's to an wide-body order for 2007!



"When all is said and done, more will be said than done".
User currently offlineThunder9 From United States of America, joined Jul 2003, 219 posts, RR: 1
Reply 18, posted (7 years 9 months 1 week 2 days 13 hours ago) and read 3037 times:

Quoting AA737-823 (Reply 3):
When I get on an airplane for 6.5 hours, and they charge me $5 for a piece of sandwich turkey rolled into a flour tortilla with one cranberry, and then one week later get on a Continental flight between similar cities (Anchorage and Texas nonstop) and receive TWO meals for FREE... YOU tell ME why I knock AA's service.

If I may  stirthepot  just a bit. Onboard meal selection/pricing would not be considered service, rather that would fall into the Amenities category. Different animals, sir.  twocents 

-J



"Keep thy airspeed up, less the earth come from below and smite thee." - William Kershner
User currently offlineTriple7man From Thailand, joined May 2005, 746 posts, RR: 0
Reply 19, posted (7 years 9 months 1 week 2 days 2 hours ago) and read 2220 times:
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I appreciate your report and all the comments. As an AA retiree I have been on both sides of the coin. I will admit I get tired of all the airline bashing but I will also say that it is the service you get (and I'm talking about all aspects..on the ground, reservations by phone and in the air) that will determine whether we have a loyal customer or they take their business elsewhere.
All of us have our bad days, but I say this to myself as well as any other airline employees...if you're having a bad day please do not take it out on your customer..(I had more than one call as a supervisor because of a rude agent..I won't say I was always sweet and kind myself either)
I've had airport agents who have been more than helpful, even though I am travelling as a non rev. I've also had others who are no help at all.
Often the inflight service is what makes or breaks the trip. I always appreciate it when we have flight attendants who really love what they're doing and it shows. I recently wrote a trip report on that..DFW-NRT AA 777 First Class. I also did contact customer relations at our website to let AA know what wonderful flight attendants they have.
Thank you again and I'm glad you had good experience on AA



Have you kissed a 777 today?
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