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Jet Blue B6 892: 20/FEB/07: CUN-JFK: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Posted (7 years 2 months 1 day 9 hours ago) and read 30359 times:

Feedback always appreciated.

Trip Report: 021
Flight Category: Y-IMR (See Report End)
Date: 20-Feb-07
Dep.Arr.Time: 0130/0615/03:45hrs
Flight: JET BLUE B6 892, 1555 miles
Routing: CUN-JFK
Aircraft: 320
Seat: Economy, 8A

I > Background:

Um, my friend in NYC was having a “crisis”, and I decided to play the role of the good friend and visit him for some “moral” support. Since I was in Cancun, I decided to buy a last minute Jet Blue ticket to JFK. This flight was bought prior to the New York snowstorm and the flight looked super empty; thus, I got a super cheap ticket and made the whole “playing a good friend” role so much easier.

II > Pre-Flight:

a) Before Airport:
Booking for the entire trip was made using Jet Blue’s excellent website at www.jetblue.com. The website is fast and booking is done in a jiffy. You also have the ability to view/edit/modify your reservation as well as check-in online. The best is that you can chose/modify your seat through an excellent interface which tells you what the best seats are and even the seat pitch! Definitely, one of the best airline booking experiences online.

b) At Airport:
CUN Airport is efficient and at around midnight was pretty empty. In Terminal 2, there were only 3 flights – AR to EZE via MEX; Novair’s 13hr delayed flight to ARN; and our flight to JFK. Check-in was smooth and of course I got the mandatory “wow, Liechtenstein passport” look. Within 10 minutes, I had got my boarding pass and was on my way to JFK. Since I had some time to kill, I ate an over-priced tortilla and walked around the airport. I was surprised that the airport which claims to have more international passengers than MEX was actually pretty small. I wonder how CUN looks during peak times. Security was quick and soon I made it to the gate area where the Novair flight seemed to be delayed even more. After having another Tecate light at the gate café, I waited for the boarding call.

Boarding was announced and I was the last to board. Prior to boarding, all hand luggage’s were checked and to my surprise I was told that the tequila I had bought in Guadalajara (for my friend) and which I had carried through all domestic flights was not allowed onboard due to American liquid laws. Now, I had asked the counter as well as the security check point whether liquids were OK and was advised both times that they were. Since I was not about to let go of the excellent bottle of ANTIGUO tequila, I fought myself to ensuring the bottles were packaged properly and put in as “gate check”. I was reassured that I could claim them upon disembarkation at JFK.

Anyways, after finally boarding, I was greeted by the all male crew and soon we were off. The cabin of the 320 was very clean (definitely significantly cleaner than the average American carrier) and the plane looked good with its leather seats and all. As the website had indicated, load was extremely light at around 20%. I was not about to complain mind you …

Airport - External:

(Cancun Airport, Terminal 2)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-9.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-9.jpg

Airport - Internal:

(Empty check-in counters)
http://i90.photobucket.com/albums/k251/abrelosojosnow/003-9.jpg
(Departure Board)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-9.jpg
(Post security area)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-9.jpg

Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:

http://i90.photobucket.com/albums/k251/abrelosojosnow/006-9.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Immediately post take off, the crew brought some snacks and offered complimentary beverages. Lights were then dimmed for the rest of the red-eye flight.

b) Aircraft + Seats:
For an American airline, the A-320 was very well maintained and clean. Unlike most carriers in the U.S., the seat pockets did not have dirt, chewing gum, and other mysterious remains. Lavatories were also clean and remained so during the flight. The interior of the A-320 looked pleasant and inviting with the leather seats and the aircraft looked good from the back with all the rows of TVs. The Airbus A-320 had the new Jet Blue layout which had the first 10 rows of seats having a very comfortable 36 inch legroom. The leather seats were comfortable with the recline being industry average. With the flight being this empty, I had the row to myself and was able to stretch out and sleep.

Aircraft:

(A.Net Picture Courtesy: Carlos Aleman)


Views from Aircraft:

(Mysterious aircraft at CUN – any guesses?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-9.jpg

Seat Leg-Room:

(Really comfortable 36”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-9.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/010-9.jpg

Cabin:

(A.Net Picture Courtesy: Anthony Russo)

(A.Net Picture Courtesy: Sam Chui)


c) Meal + Beverage:

Just snacks and drinks post take off. I did not really get anything as all I wanted to do was sleep.

d) Inflight Entertainment:
This is when the trip report starts getting negative for B6. First off, does B6 not have an inflight magazine? The lack of an inflight magazine gave the aura of a cheap LCC than an airline with a “soul”. Moreover, their much advertised 36 channel direct TV system failed throughout the entirety of the flight. I was stuck between choosing a moving map or B6 advertisements. Not good for an international flight.

(Moving Map, seatback)
http://i90.photobucket.com/albums/k251/abrelosojosnow/013-9.jpg
(IFE did not work)
http://i90.photobucket.com/albums/k251/abrelosojosnow/014-9.jpg
(In-flight magazines, Boarding Passes, etc. – featured here is the boarding pass and tags)
http://i90.photobucket.com/albums/k251/abrelosojosnow/015-9.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-9.jpg

e) Crew:
I don’t know if they were having an off-day or something, but B6 crew were absolutely not what I had expected from my first experience. I can understand them being tired on a return red-eye, but they seemed genuinely uninterested in their jobs. Service was VERY sloppy. The lead attendant making announcements in English could barely speak (I was convinced he was drunk) and kept on being unable to make clear intelligible announcements. He stuttered at the most basic things and skipped information that needed to be relayed during the security check. The Spanish version of the announcements was no better. Finally, there was no smiles during the entire flight and my request for a IFE system request was met with a blank stare.

IV> Post-Flight:

First off, my “gate checked” bag was not available at the gate. Worse, the gate agent was not convinced whether it would come in the carousel (due to it being an international flight) or if it would come at the gate. How reassuring. I was praying that my bottles had not broken and damaged other goods and was cursing the B6 staff at CUN for lying to me. Thankfully, immigration was quick and pleasant … but that only meant waiting an excruciating 47 minutes for the bags to arrive!

V> Impressions + Scores:

I don’t know if it was a one-off flight or if B6 was still shaken and recovering from their disastrous performance over NY winter snow storm, but their product definitely looked unrefined and tired. While I was impressed upto the time I boarded the flight, and appreciated the good seat, I was superbly disappointed by their ground performance and the crew. Moreover, having an IFE product that did not work and no inflight magazine only made matters worse. I am willing to give B6 another chance; however, I don’t think they are this great little airline as people make them out to be. Within the U.S., I much rather fly Midwest or even USA 3000 if given a chance amongst smaller airlines.

Reservation: 10.0
Check-In: 8.0
Lounge: n/a
Boarding: 3.0
Seat: 7.5
Aircraft Overall Ambience: 8.0
IFE: 4.0
Crew Service: 4.0
Food: 5.0
Beverages: 5.0
Amenity Kits + Others Freebies: 5.0
Disembarkation: 8.0
On-Time Record: 10.0
OVERALL IMPRESSION: 5.96
(Pre-flight average of all-reviews: 6.44)

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:

NONE

[Edited 2007-02-24 07:53:08]


Live, and let live.
21 replies: All unread, jump to last
 
User currently offlineKaran69 From India, joined Oct 2004, 2869 posts, RR: 18
Reply 1, posted (7 years 2 months 1 day 7 hours ago) and read 30291 times:

Nice report and pics mate, really gives us [people away from US] a different perspective of the much hyped B6 product,

I have one question to ask, since KF modelled themselves on B^, how would you compare the two.

Karan


User currently offlineFlyboy_se From Qatar, joined Feb 2000, 782 posts, RR: 5
Reply 2, posted (7 years 2 months 1 day 1 hour ago) and read 30091 times:

Great report!!
I only flew with JetBlue once, but that time the ground crew was disapointing , but the flight crew was great.

Quoting Abrelosojos (Thread starter):
(Mysterious aircraft at CUN – any guesses?)

I would guess that that is the delayed Novair plane. SE-RBG is A332 that used to be leased to Air Madrid , but is now back with Novair in an all white livery.
From what i heard, that plane was maintained rather poorly by Air Madrid and is having technical delays very often.During february Novair has had a lot of monsterdelays , as they only have 2 long haul jets.I remember a recent flight arriving from HKT via DXB. It was stuck in DXB with a techincal problem and ended up being some 40 hours late.



Let´s fly away
User currently offlineWmupilot From United States of America, joined Jan 2003, 1473 posts, RR: 12
Reply 3, posted (7 years 2 months 16 hours ago) and read 29802 times:

It is very unfortunate that our Direct TVs don't work on the CUN flights. Its part of our signature brand but unfortunately there are no satellites pointed at the middle of the gulf of mexico. However there should have been free movies playing on channels 38, 39, and 40 and then once you reached the mainland the TVs should have started to work again. The movies that should have been playing where Deck the Halls, The Marine, and A Good Year. I'm sorry you didn't enjoy your flight and the crew wasn't up to par. It would be easy to chalk it up to fatigue from the storm but that is no excuse for poor service. Thank You for sharing your experience and trip with us!


JetBlue - Bringing humanity back to air travel
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 4, posted (7 years 1 month 4 weeks 1 day 23 hours ago) and read 29485 times:

I very much enjoyed reading your report - your structure and writing style is always entertaining and informative!

User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 5, posted (7 years 1 month 4 weeks 1 day 22 hours ago) and read 29460 times:

Quoting Karan69 (Reply 1):
I have one question to ask, since KF modelled themselves on B^, how would you compare the two.

= Karan, what is KF?

Quoting Flyboy_se (Reply 2):
I would guess that that is the delayed Novair plane. SE-RBG is A332 that used to be leased to Air Madrid , but is now back with Novair in an all white livery.
From what i heard, that plane was maintained rather poorly by Air Madrid and is having technical delays very often.During february Novair has had a lot of monsterdelays , as they only have 2 long haul jets.I remember a recent flight arriving from HKT via DXB. It was stuck in DXB with a techincal problem and ended up being some 40 hours late.

= Thats what I thought as well. The Novair flight was supposed to leave before us and by the time we pushed back, it was still there. I am surprised that the 330 is having such tech problems. Its a great aircraft. Air Madrid must have really done a poor job.

Quoting Wmupilot (Reply 3):
However there should have been free movies playing on channels 38, 39, and 40 and then once you reached the mainland the TVs should have started to work again.

= Nope. I could not sleep and thus waited to see if they would work ... and they did not. As I mentioned in my report, my request for a system reboot was met with a blank stare.

Quoting Wmupilot (Reply 3):
It would be easy to chalk it up to fatigue from the storm but that is no excuse for poor service.

= Nope. What distinguishes a great airline from a "poser" is their ability not to be affected by operational situations and coming out on top. Perhaps I have high standards, but difficult situatons provide the opportunity for humans, airlines, companies to prove if their service is cosmetic or whether they truly have a soul. B6 failed. I was not in the winter storm and am not going to comment on the same. However, on this flight, the crew just did not get it. The announcements were an absolute joke. It was like having some 1st year English speaker trying to construct a sentence.

Quoting Wmupilot (Reply 3):
Thank You for sharing your experience and trip with us!

= You are welcome. And I will be flying Jet Blue again. Noone and nothing is perfect and I do believe in second chances. As I mention in my report, this could be a one-off thing and I am not going to write an airline off based on this. On a side-note, the cockpit crew were absolutely delightful sharing their perspectives as I waited for my "gate check" luggage. Major positive vibes. Who knows ... maybe I will run into you on my next B6 flight  Wink.

Quoting Cory6188 (Reply 4):
I very much enjoyed reading your report - your structure and writing style is always entertaining and informative!

= Thanks. This is actually my least favorite report as I was unable to take more pictures. I have a lot of business trips but will try to sneak in a report on a new airline soon. Thanks for the feedback. They inspire me to take pictures when everyone is wondering if this is my first trip on a plane  Smile.

Cheers,
A.



Live, and let live.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 6, posted (7 years 1 month 4 weeks 1 day 20 hours ago) and read 29382 times:
Support Airliners.net - become a First Class Member!

Another great report, many thanks.

Quoting Abrelosojos (Reply 5):
I will be flying Jet Blue again. Noone and nothing is perfect and I do believe in second chances. As I mention in my report, this could be a one-off thing and I am not going to write an airline off based on this

- Good on you, quite the right thing to do.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineWMUPilot From United States of America, joined Jan 2003, 1473 posts, RR: 12
Reply 7, posted (7 years 1 month 4 weeks 1 day 18 hours ago) and read 29320 times:

Quoting Abrelosojos (Reply 5):
Nope. I could not sleep and thus waited to see if they would work ... and they did not. As I mentioned in my report, my request for a system reboot was met with a blank stare.

I do apologize for the lack of the inflight entertainment nor movies. I must have missed where you posted you asked for a reset. I know this may sound bad, but we usually rely on the TVs to keep customers comfortable and entertained and it's unfortunate the crew didn't do anything to rectify the situation.

Quoting Abrelosojos (Reply 5):
Nope. What distinguishes a great airline from a "poser" is their ability not to be affected by operational situations and coming out on top. Perhaps I have high standards, but difficult situatons provide the opportunity for humans, airlines, companies to prove if their service is cosmetic or whether they truly have a soul. B6 failed. I was not in the winter storm and am not going to comment on the same. However, on this flight, the crew just did not get it. The announcements were an absolute joke. It was like having some 1st year English speaker trying to construct a sentence.

I couldn't agree more! unfortunatly you can't always control what kind of day the crew is having. Something may have gone wrong on the way in, delays, you know. That still isn't an excuse as we pride ourselves on customer service and we, as flight attendants, are the most visible part of the company as we spend the most face time with customers and we can win or lose a customer based on their experience inside the cabin.

I'm glad you will give us another shot! I'm based up in BOS so if your ever up in cold New England I may run into you! Great pictures by the way, I've never been down to CUN and I have a BOS-CUN flight next month so I'm excited, even thought it is just a turn for us.



JetBlue - Bringing humanity back to air travel
User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 8, posted (7 years 1 month 4 weeks 1 day 14 hours ago) and read 29242 times:

Hi there

I have read your trip reports for a while and I find them amongst the best (if not THE best) on airliners.net They are informative, deal with airlines that many people don't hear of very often (OK, a jetBlue report probably isn't the best example here!), have a good rating system, interesting pictures and are generally very readable.

I've got a reasonably impressive logbook but I think yours would really take the cake!!! Do you keep a logbook of the flights you go on? If so I'd be very interested to have a read!

Well done and keep them coming!


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 9, posted (7 years 1 month 4 weeks 1 day ago) and read 29070 times:

Quoting WMUPilot (Reply 7):
I've never been down to CUN and I have a BOS-CUN flight next month so I'm excited, even thought it is just a turn for us.

= Good luck with the flight. CUN is a new stop and it will be interesting to hear of your experience. Perhaps a crew TR ... ?

Quoting Aussie_ (Reply 8):
I have read your trip reports for a while and I find them amongst the best (if not THE best) on airliners.net They are informative, deal with airlines that many people don't hear of very often (OK, a jetBlue report probably isn't the best example here!), have a good rating system, interesting pictures and are generally very readable.

= Thank you very much. You are very kind. In the coming months, look out for some very "exotic" trip reports.

Quoting Aussie_ (Reply 8):
I've got a reasonably impressive logbook but I think yours would really take the cake!!! Do you keep a logbook of the flights you go on? If so I'd be very interested to have a read!

= Yes, I log most of my flights. I am also in the middle of creating more of a historical archive to map all the flights I have taken. Have you done the same?

Cheers,
A.



Live, and let live.
User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 10, posted (7 years 1 month 4 weeks 18 hours ago) and read 28930 times:

Hi again - yes I keep a logbook and would be happy to email it to you if you're interested (it's an excel spreadsheet). Maybe drop me an email - click 'contact' on my profile page.

I also love trying out exotic airlines but I doubt I have done it to the level you have done yet, although there are a few gems amongst all the boring ones!  Smile


User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 11, posted (7 years 1 month 2 weeks 6 days 23 hours ago) and read 28521 times:

Thank you, this trip report is excellent. Just enough detail, without going overboard.


I noticed that the jetBlue boarding pass was real cardstock, and not cheap paper like I get at BTV or JFK. is this only at CUN?

-A



What now?
User currently offlineWMUPilot From United States of America, joined Jan 2003, 1473 posts, RR: 12
Reply 12, posted (7 years 1 month 2 weeks 6 days 15 hours ago) and read 28356 times:

Several of our cities have ticket stock that is used for boarding passes. Most of our cities have the AirTran reciept paper for boarding passes. However if you use the kiosks you will get te familiar horizontal boarding pass.


JetBlue - Bringing humanity back to air travel
User currently offlineRojo From Spain, joined Sep 2000, 2431 posts, RR: 9
Reply 13, posted (7 years 1 month 2 weeks 6 days 12 hours ago) and read 28263 times:

Quoting Abrelosojos (Thread starter):
I was surprised that the airport which claims to have more international passengers than MEX was actually pretty small. I wonder how CUN looks during peak times.

It is quite a mess during peak times (12pm - 4pm). Too many people trying to check in, and you even miss the DL check in counters which are in the other side of the terminal (in the back of domestic arrivals). Those special counters were built as a relief due to saturation of the terminal. Fortunately you are a few months away from using the new CUN's T3 for international flights..

Quoting UN_B732 (Reply 11):
I noticed that the jetBlue boarding pass was real cardstock, and not cheap paper like I get at BTV or JFK. is this only at CUN?

It is part of CUN computer system used by B6 ground handling company. When I flew Volaris from CUN I got a similar boarding pass.


User currently offlineRichierich From United States of America, joined Nov 2000, 4202 posts, RR: 6
Reply 14, posted (7 years 1 month 2 weeks 5 days 23 hours ago) and read 28138 times:

As previously mentioned, the lack of LiveTV during the CUN-JFK flight is apparently normal on JetBlue, as well as flights to the Caribbean. However, they should have turned on the tvs as soon as you were over US land where there would be satellite coverage - the disregard of the cabin attendants is unfortunate, because that has not been the case for me during the majority of my JetBlue flights. I will say, however, that my impression is that the general service trend over the last year or two is that it has been getting worse and worse on B6, so perhaps they are not being so indiscriminant about who they are hiring. And anybody who cannot speak clearly into the microphone for announcements should not have made it through day one of training (and should probably seek employment with the New York Transit subway division).


None shall pass!!!!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 15, posted (7 years 1 month 2 weeks 5 days 22 hours ago) and read 28120 times:

Quoting Aussie_ (Reply 10):
Hi again - yes I keep a logbook and would be happy to email it to you if you're interested (it's an excel spreadsheet). Maybe drop me an email - click 'contact' on my profile page.

= Will do. I am in Bogota right now but have all the info on my home computer.

Quoting UN_B732 (Reply 11):
Just enough detail, without going overboard.

= Thanks for the kind words.

Cheers,
A.



Live, and let live.
User currently offlineJetBluefan1 From United States of America, joined Dec 2003, 2937 posts, RR: 14
Reply 16, posted (7 years 1 month 2 weeks 4 days 11 hours ago) and read 27906 times:

Quoting Richierich (Reply 14):
I will say, however, that my impression is that the general service trend over the last year or two is that it has been getting worse and worse on B6, so perhaps they are not being so indiscriminant about who they are hiring.

That's weird actually. My last 4 flights on JetBlue actually had the most professional and friendly flight attendants out of all my experiences. Perhaps just a coincidence? Or because all four flights were JFK-FLL-JFK that may have had something to do with it (since B6 has a crew base in FLL).

Quoting Richierich (Reply 14):
And anybody who cannot speak clearly into the microphone for announcements should not have made it through day one of training (and should probably seek employment with the New York Transit subway division).

LOL! I completely agree. Those subway operators are impossible to understand!

JetBluefan1



Most people on a.net hate JetBlue. Get used to it.
User currently offlineJetBlueAtJFK From United States of America, joined Jan 2005, 1687 posts, RR: 3
Reply 17, posted (7 years 1 month 5 days 16 hours ago) and read 27462 times:

Quoting JetBluefan1 (Reply 16):
(since B6 has a crew base in FLL).

Well all the senior FA's that want to do the route try to get JFK-FLL-JFK. I flew this recently and they were very friendly also.

B6jfk airplane 



When You Know jetBlue, You Know Better
User currently offlineJetBlueAtJFK From United States of America, joined Jan 2005, 1687 posts, RR: 3
Reply 18, posted (7 years 1 month 5 days 16 hours ago) and read 27456 times:

Oh and I forgot, very well written Trip Report, very well put together and great pictures. But what you must know is the baggage problem at JFK is not totally their fault as you got off in Terminal 4 which is not their terminal, they onyl use it for the Int'l arrivals and San Juan flights to give some room at T6. I've had baggage problems at JFK before at jetBlue's terminal but not that bad, I'd rest that on the fact it wasn't their terminal you went into.

Also with the TV's it should have been turned on once you made it with-in range of the US mainland, and the moves should have been playing. I'd write to them if you have some time and maybe you'll get a $25 voucher, I've known plenty of poeple who write tothem about TV's not working and that is what the receinved, though yours was an international flight, it should have came on over the US.

Again great TR!

B6jfk airplane 



When You Know jetBlue, You Know Better
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 19, posted (7 years 1 month 5 days 3 hours ago) and read 27304 times:

Quoting JetBlueAtJFK (Reply 18):
Also with the TV's it should have been turned on once you made it with-in range of the US mainland, and the moves should have been playing. I'd write to them if you have some time and maybe you'll get a $25 voucher, I've known plenty of poeple who write tothem about TV's not working and that is what the receinved, though yours was an international flight, it should have came on over the US.

= Thanks for your suggestion. I will write to them so as to remind them of these small things. I do not need a compensation for such small matters.

Cheers,
A.



Live, and let live.
User currently offlinePtugarin From United States of America, joined Sep 2006, 326 posts, RR: 0
Reply 20, posted (7 years 2 weeks 5 days 9 hours ago) and read 26770 times:

I've flown B6 on a CUN - BOS Sunday run (one way only) and didn't hear a single announcement made in Spanish. It was my first international flight with them and I was expecting more from an airline that has "No pisar" written on the wings.

User currently offlineRichierich From United States of America, joined Nov 2000, 4202 posts, RR: 6
Reply 21, posted (7 years 2 weeks 21 hours ago) and read 26443 times:

Quoting JetBluefan1 (Reply 16):
That's weird actually. My last 4 flights on JetBlue actually had the most professional and friendly flight attendants out of all my experiences. Perhaps just a coincidence? Or because all four flights were JFK-FLL-JFK that may have had something to do with it (since B6 has a crew base in FLL).

Believe me, I've had plenty of good and great experiences on JetBlue. At worst, they have been 'as good as any other airline', but I know they set their own standards higher than that. It is my own opinion - and one not possible to quantify - that I have noticed the general trend over the past year or two as being worse than before. I've noticed several indifferent crews, a couple that were completely nonsensical or understandable (to the point where passengers were rolling their eyes at each other, etc.) and I never remember those things from years past. That's all.

Quoting Ptugarin (Reply 20):
I've flown B6 on a CUN - BOS Sunday run (one way only) and didn't hear a single announcement made in Spanish. It was my first international flight with them and I was expecting more from an airline that has "No pisar" written on the wings.

Interesting. You see "No Pisar" and you think that JetBlue must be a bilingual carrier. Not the fact that they serve several Spanish/Latin destinations, but the "No Step" signage is what makes you "expect more".

I wonder how difficult it would be to run the safety instructions on the PTV screens (this way you could run them in Spanish as well as English... put those things to use!)



None shall pass!!!!
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