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User currently offlinePacifica From Canada, joined May 2006, 149 posts, RR: 0
Posted (9 years 2 months 1 week 3 days 20 hours ago) and read 4824 times:

This is my first trip report on A.net, so if you guys have any suggestions feel free to leave them. Unfortunately I was unable to take pictures on this outing, but hopefully next time I'll snap a few shots!  Wink Other than that, enjoy!

This past spring break my family decided it'd be nice to travel out to Kelowna and spend a week at the Big White Resort, about an hour's drive outside of the city. I have to say, it doesn't disappoint and was some of the best snowboarding I've experienced in my life! Anyways, we booked with a WestJet AirMiles card (it gives great rates btw! Big grin), but unfortunately their were no seats left on the direct YYZ-YLW flight. Instead, we had to connect through Calgary on the way there, which wasn't a problem (especially for me; I'm always looking to maximize my time on planes and in the airport).

Date: March 19, 2007
Route: YYZ-YYC
Aircraft: Boeing 737-800

Arriving at the airport on the Friday before March Break, it was definetly less busy than I would have expected. My family and I had checked in on the web already, so we dropped off our bags and quickly cleared security. I ran into some friends at the airport and chatted a bit, but other than that the wait to board was uneventful. We boarded the aircraft on time, and sat down in the comfortable leather seats that WestJet features. Immediately I was impressed with the extra legroom (34") provided on the -800, and I thought to myself "why can't all airlines be like this?" The doors closed, and WestJet began their signature safety demonstration, which I got to see for the first time and I must say, it sure beats the hell out of watching it onscreen. That's one thing I noticed on the flight, that the entire atmosphere on WestJet just seems to be livelier and more upbeat than some of the other displeasant airlines I've been 'fortunate' enough to fly. But that's not to take anything away from Air Canada, who routinely does seem more professional (and albeit sometimes BORING) than their lowcost counterpart. Anyways, for the most part it was a pretty uneventful flight, as I spent most of the time flipping channels on the LiveTV, as there isn't much to watch at 8:00EST (or dare I say it, 5:00PST!). The flight attendants came around twice offering drinks and your choice of Peak Freans or pretzels. I chose each once, and although they were just snacks, they were tasty enough to keep me satisfied. I'd also like to point out the extremely personable drink service, in which the purser actually came around and took our orders, returning later with our drinks on a tray! This is something I think other airlines should try, as it not only keeps the aisles clear for movement but it makes passengers appreciate the service (a few people around me were in awe of the personable service not usually found on airlines). Soon enough, the captain announced our final descent into Calgary, warning us that we may encounter some heavy turbulence. Sure enough, the last minute before landing was quite rough (felt like a heavy crosswind landing), but we made it in safe and sound. We arrived ontime in Calgary, leaving about an hour connection, plenty of time to grab a Frappucino at the Starbucks in Concourse D.  Smile

Route: YYC-YLW
Aircraft: Boeing 737-600

Just after finishing my Starbucks, the gate agents announced boarding for the flight to Kelowna. My family and I boarded, and I was somewhat dissapointed with regards to the legroom after flying on the roomy -800 for a couple hours. By no means was it uncomfortable, but I definitely wasn't able to stretch out like I had on the first leg. Anyhow, I got to experience the WestJet safety demonstration a second time, and we were soon thereafter airborne ontime and on schedule. As it was a -600, there weren't LiveTVs installed yet but it hardly mattered on a flight this short: the seatbelt sign was only off for fifteen minutes! I did however, get a quick snack of pretzels and a carton of orange juice which although just a snack, kept me satisfied until I could find some lunch in Kelowna. Arriving in Kelowna, we had the pleasant surprise of deplaning via air stairs (something I got to experience for the first time!), which was nice as the sun was shining and it was quite warm out. Then we headed to the baggage claim, grabbed our bags and the rental car, and headed out. One thing about Kelowna's airport is that the baggage area can get quite crowded (three flights arrived within half an hour of each other), but I later found out on my return that they are planning a major expansion to the terminal so I can hardly blame them. More on the expansion plans will be included in my following trip report for the return flight, so check it out!

This was my first time flying with WestJet, and I must say I was pleasantly surprised. The service agents all around (check-in, gate agents, onboard) were cheerful, upbeat and genuinely willing to serve. It's something that's tough to find in the industry these days, and I definitely appreciated it. I'm wondering though whether this is due to a superior corporate culture at the airline, or because it's mainly new employees, or a bit of both? Anyways, I'll make sure to consider WestJet for my future travels, as it was a great experience (especially the LiveTV  Smile)

3 replies: All unread, jump to last
User currently offlineAY104 From Canada, joined Nov 2005, 514 posts, RR: 6
Reply 1, posted (9 years 2 months 1 week 3 days 17 hours ago) and read 4752 times:

Thanks for the report. I have never flown on WestJet, so I am quite interested as I plan a trip to Montreal and Toronto in Sept, and plan to try them out. I'm looking forward to the extra legroom! I also think it's great that it has 1-class service. They remind me a bit of SouthWest in the USA, who I tried last year. Very pleasant way to travel. leather seats and a bit of extra leg room as well! They made a great effort to do a drink service on a flight barely 45min in length! The difference is that Southwest do not have assigned seating and no inflight entertainment - yet - neither of which are that important to me anyway.
I suppose you might be criticized by some for not having pictures, but not by me - I don't even own a camera, so any postings I do on here will be without photos anyhow. I personally got a very good idea of WestJet from your descriptions.

The only thing a customer should expect for his/her loyalty is good service
User currently offlineTuffGong From Canada, joined Jan 2006, 472 posts, RR: 3
Reply 2, posted (9 years 2 months 1 week 3 days 15 hours ago) and read 4699 times:

Nice report bud, always a pleasure reading a trip report to my home airport.
I flew YLW-YCC back in November on Westjet 737-700 with PTV's and the service on them was only available for about 20 minutes of the flight, so you didn't miss much on the short hop on the -600.

Yea they are planning a big expansion, extending the runway, wanting to put a multi-level parkade, enlarging the baggage claim, but I'll let you tell it on your return report!

Meet you at the Ol' Yacht club for a pint.
User currently offlineWestJetForLife From Canada, joined Jun 2005, 814 posts, RR: 1
Reply 3, posted (9 years 2 months 1 week 2 days 19 hours ago) and read 4385 times:

Excellent trip report, man!

I've loved WS for as long as I can remember (hence my name).

Wait for my trip report coming on June 28, 2007.


I need a drink.
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