Lufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 45 Posted (6 years 8 months 2 weeks 2 days 4 hours ago) and read 10798 times:
Since Thai is retiring their classics, I decided to join fellow member Superfly for a brief Hong Kong trip. Royal First Class on the morning flight TG 600 and Srilankan back in the evening. That will be a separate report.
05 March 2007
Bangkok Suvarnabhumi Intl (BKK/VTBS) – Hong Kong Chek Lap Kok (HKG/VHHH)
Thai Airways International TG/THA 600
0800-1145 – Delayed (0820-1205)
Royal First, Seat 4A
Arrived at the Royal First check-in at about 6.15am, and it was completely deserted. The setup is very classy, nicer than SQ First check-in in Singapore in my opinion. However, there was just one lady handling check-in, and this resulted in a wait of about five minutes. We were then escorted to passport control and taken by a golf cart to the Royal First lounge.
Royal First check-in
The Royal First lounge is rather nice, but seemed rather crowded this morning. The usual Royal Silk selection of food is available, as well as a few cooked to order dishes. A far cry from CX First restaurants or SQ SilverKris buffet but not too bad. Drink selection is the same as in Don Muang, Champagne Mumm, Chivas Royal Salute etc. All served from the bar, and you’d have to ask what is available since there are no drink lists (banned by some genius in the government as alcohol advertising) and you can’t see the bottles.
Had plenty of champagne and an egg/bacon dish as breakfast. I was honestly disappointed in this lounge – no improvement whatsoever compared to renovated Royal First lounges in Don Muang. Instead of wasting money on refurbishing Don Muang lounges, TG should have saved the money for a world class offering at Suvarnabhumi – the current one doesn’t come close to CX Wing/Pier, MH First in KUL or SQ SilverKris in SIN.
Somehow TG had managed to assign this flight to the E gates – the only fright departing from there this morning. Half of the E gates are still out of service due to tarmac cracks. However, it wasn’t a problem for First passengers, we were taken to E concourse by another golf cart. Overall, the ground service in Suvarnabhumi was world class for Royal First, although the lounge doesn’t quite match CX/MH/SQ.
Boarding was about to start – they should have let us stay another 15 minutes in the lounge. Pushed our way through the masses and boarded right away. A greeting at the door, but no escort to seat customary on SQ and CX. Aircraft was HS-TGE this morning, I was happy since I had only flown on TGD before. The seats are old but comfortable for regional flights, completely manual controls, and you have to pull out the legrest by hand. Obviously no PTV, and none of the audio channels in my seat were working. A year ago, these planes still flew longhaul to FCO and ATH at least.
B747-300 Royal First cabin
A menu and a headset were waiting in the seat pocket – again no wine/drink list as it is considered alcohol advertising by the military government. What a joke. The cabin filled up and pre-departure drinks were offered – juices and water from a tray. Unacceptable in international first in my opinion. I asked for a glass of Dom, it arrived after a delay, and no refills were offered unless I asked. Hot towels were offered also before pushback.
Dom Perignon 1999 and water
Pushback was about 20 minutes late, don’t remember the reason. The load was 100% in all classes, our F seats only cleared after being waitlisted. There were a couple of aircraft before us for takeoff, including JL, CX and TG of course.
Brand new B777-2D7ER HS-TJT
Cathay regional cattle truck 777-300 bound for HKG as well
Samut Prakan province after takeoff
Meal service started soon after takeoff – no drinks were offered before it. This was a complete disgrace of an F meal as far as I’m concerned – from service style to presentation to taste. I don’t remember ever seeing a plain cattle class plastic tray in international First – but apparently TG now deems it to be ok. So, instead of serving individually or using the F service cart – the crew parked an ordinary trolley in the middle of the cabin and distributed the trays.
Here’s the menu
Tablecloth – time to move to 2007 and the new TG image me thinks
Fruit plate and youghurt – nicely presented in a plastic cup!
Main course – the fish was very hard and pretty much inedible
Bigger shocker than the trays was the drink service – again pre-poured glasses of juice and water on a tray. Thank you very much, but I can get that in row 60. That never happens in business, but TG obviously deems it acceptable for First. You can forget about freshly squeezed orange juice and such – this is same stuff as in economy and business. Bread basket and drink tray appeared beside my seat a few times during the meal.
Since I had the non breakfast entree, thought some Hennessy Paradis Extra would be a nice finish
The Dom glass was never refilled unless asked, and asking became impossible after the meal service was finished. I tried to use thee call button four times with about 5 minutes in between – nobody could be bothered. So I got up, and went to get my refill in the galley. F/A told me they load two bottles of Dom per HKG flight. 18 passengers, about 6 glasses per bottle... you do the math. TG better hope not all passengers want Dom as a pre-departure drink.
Dom Perignon 1999 and Hennessy Paradis Extra
Johnnie Walker Blue Label
Asked for a glass of Blue Label and shot this cabin picture before returning to my seat for descent and landing
We landed a bit late, and docked at the gate a bit over noon. A golf cart ride is offered to immigration, but they won’t drop you off anywhere on the way such a transfer desk. Absurd if you ask me.
Nice to fly on the 747-300 one last time, especially as I got both HS-TGD and HS-TGE thanks to this flight. Royal First ground service at Suvarnabhumi was exemplary, but that’s where the F experience stopped in my opinion. Everything onboard apart from the premium drinks was what I would consider a very average business class experience. For example, EK Business last month had much better food and more attentive service.
Let’s compare the lovely table setup to some TG rivals...
SQ First Class table setup (regional flight)
CX First Class table setup – BKK-SIN which is shorter than BKK-HKG
SQ also agrees with me that First is about luxury – not yoghurt in plastic cups
EK20 From , joined Dec 1969, posts, RR: Reply 1, posted (6 years 8 months 2 weeks 2 days 4 hours ago) and read 10705 times:
I can see you were not impressed at all. However, how do the prices compare with the other carriers you mentioned? Are they the same or more expensive? But I do agree, plastic plates etc....not what I would expect for FC.
Lufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 45 Reply 2, posted (6 years 8 months 2 weeks 2 days 3 hours ago) and read 10681 times:
Quoting EK20 (Reply 1): However, how do the prices compare with the other carriers you mentioned?
HKG is full fare ex-BKK on both CX and TG.
But yeah, TG discounts heavily from Europe for example. For obvious reasons I would say...
I haven't seen trays in TG F before, but with all the (ridiculous IMHO) cuts TG has made, hardly surprising.
Since moving to Suvarnabhumi:
- No amenity kits on longhaul late last year, apparently back now
- Duvets are gone, replaced by blankets
- Caviar service officially gone
- Veuve Grande Dame 1995 gone, only Dom left (for how long...?)
- Wine list gone - considered alcohol advertising
- Limousine service gone in Bangkok
This comes right after they invest in this grand premium check-in area and new seats on 744/346. Idiots I'll say. Cost of providing limo service and laundry (for the duvets) in BKK? Negligible at best.
SASDC8 From Norway, joined Mar 2006, 684 posts, RR: 1 Reply 3, posted (6 years 8 months 2 weeks 1 day 12 hours ago) and read 10214 times:
Thanks for a nice read and great pictures
It seems that TG are slipping even further behind the likes of CX/MH/SQ and probably some middle eastern carriers as well. Strange that they did not improve on their lounges when they got a brand new terminal building ?
Was thinking about flying TG when I go to BKK now in April, but decided against it. Will be flying OS instead Will be flying TG on my domestic flights, but they still have not changed my booking considering the reopening of Don Muang (DMK) and that most domestic flights will go threw there... I am not very impressed with the service level of their booking/reservation department.
Superfly From Thailand, joined May 2000, 39408 posts, RR: 76 Reply 4, posted (6 years 8 months 2 weeks 1 day 7 hours ago) and read 10009 times:
How can you remember all of this?
You were drunk!
I happened to enjoy the flight a lot. I was very satified with the service on Thai Airways and hope to fly them again soon,
I am sure there serivce is nicer on longhaul flights with there 747-400s and A340s.
BA319-131 From United Kingdom, joined Jan 2001, 8352 posts, RR: 55 Reply 5, posted (6 years 8 months 2 weeks 1 day 6 hours ago) and read 9988 times:
Great report as always Lari, many thanks.
Quoting Lufthansa747 (Thread starter): We were then escorted to passport control and taken by a golf cart to the Royal First lounge.
- Pretty neat, I like that idea.
Quoting Lufthansa747 (Thread starter): you’d have to ask what is available since there are no drink lists (banned by some genius in the government as alcohol advertising) and you can’t see the bottles.
- That's just plain stupid.
Quoting Lufthansa747 (Thread starter): F/A told me they load two bottles of Dom per HKG flight. 18 passengers, about 6 glasses per bottle... you do the math. TG better hope not all passengers want Dom as a pre-departure drink.
- And this if First Class!!
Interesting stuff, TG really need to re-think what they are up to IMHO.
Carfield From United States of America, joined Dec 2003, 1802 posts, RR: 9 Reply 6, posted (6 years 8 months 2 weeks 23 hours ago) and read 9832 times:
Thanks for the report!
I totally agree with you concerning TG's Royal First Class. The "excellence" and "luxury" F service disappeared once you boarded the plane. Thank goodness that I was on a dinner flight last time, in which the meals were much better. That breakfast did not look so different from J, except the main courses were plated individually in the galley.
I sometimes wonder what kind of people does TG hire to work for the company? The new seats are great, but why eliminate the great service that actually took times to build up and for TG, it took seconds to delite them?
Lufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 45 Reply 7, posted (6 years 8 months 2 weeks 8 hours ago) and read 9623 times:
Quoting Superfly (Reply 4): How can you remember all of this?
You were drunk!
Hehehe, I'll show you the "drunk" stage next time in BKK, ok?
Quoting Superfly (Reply 4): I happened to enjoy the flight a lot. I was very satified with the service on Thai Airways and hope to fly them again soon,
I am sure there serivce is nicer on longhaul flights with there 747-400s and A340s.
As expected, it comes down to expectations. Sure this is extravagant compared to a 2h flight in North America. But I have 200 flights in F/C mostly on Asian airlines, and TG juct doesn't match the finest carriers around here in my experience.
Quoting Carfield (Reply 6): I totally agree with you concerning TG's Royal First Class. The "excellence" and "luxury" F service disappeared once you boarded the plane.
Quoting Carfield (Reply 6): Thank goodness that I was on a dinner flight last time, in which the meals were much better. That breakfast did not look so different from J, except the main courses were plated individually in the galley.
I was supposed to be on the dinner flight in 2 weeks time, but some morons at TG have downgraded 606/607 to a 2-class 777 starting last Sunday.
Quoting Carfield (Reply 6): I sometimes wonder what kind of people does TG hire to work for the company? The new seats are great, but why eliminate the great service that actually took times to build up and for TG, it took seconds to delite them?
They hire idiot military guys who have no idea about commercial airlines. Every "President" has to do something stupid so that they'll be remembered when they'll get the boot. The new seats were introduced under Kanok's presidency. Apparently this military guy Apinan doesn't like decent F. I wouldn't be surprised if the Grande Dame 1995 and other fine drinks were consumed at the military golf course at Don Muang to be honest. Isn't TG catering still there after the fire at Suvarnabhumi?
A good example these morons did is the downgrade of TG 606/607 to HKG - 607 carried all connecting traffic to Europe. Kiss goodbye to any F pax from HKG from now on.
I have had piss poor flights in Y as well last month.
TG service has been on a nosedive since moving to Suvarnabhumi in my experience.