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PHX-PHL-MAN-GLA With US And FlyBe  
User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Posted (7 years 8 months 3 weeks 6 days 6 hours ago) and read 5547 times:

This was the beginning of a very interesting trip, one which some minor details still have not been resolved. But more about those minor details later......


Beginning:

We left March 30, 2006 for our flight which departed at 10:30'ish for PHL. I only live 20 minutes from PHX, so the ride was quick and easy. Recently, in the mail we unexpectedly received Silver Elite cards from US, so we were going to utilize these to their advantage this morning. The airport was mildly busy as we pulled up to T4, which is the largest terminal housing US and WN, who have the largest operations at PHX. The check in line was very short for just normal e-ticket, and we went through the line within five minutes.

Check In:

Things weren'g going to go as wonderfully as planned however. The machine said our iternerary was invalid and to go see a customer service agent. The line for this line however looked to be about half an hour long, so we went to the first class full service check in with our Elite cards which worked very well, if you don't mind waiting for 20 minutes. Our older service agent called us up and she pulled up our information. She checked us in for our PHX-PHL and PHL-MAN but said she couldn't check us in for MAN-GLA. We asked her what seats we had, and she informed us that we were together for PHX-PHL, but would put us on the upgrade list, and that we were in the LAST row on PHL-MAN. We asked if there were any more seats available, and she said they were all blocked out to her and could only be unlocked by the people in PHL. She advised us to go see the gate agents there for new assignments. This worried us, but we brushed it off for the time being. This whole process however took her 20 minutes to resolve, and she was obsessed with having SILVER appear on our boarding passes, so she printed seven until it did. With our passes in hand, we went to Paradise Bakery and got some muffins for the flight. We went to security which had probably about a 15 minute line, but we just went through the Elite and First line which only took about 5 minutes. Through security to gate B7 where it was pandamonium for the flight.

The Gate:

There was a line of about 10 people at the gate yelling and hollering over the apparent overselling situation. Apparently every possible person had come to the airport today and more for this flight. We had no choice but to sit on the floor as all of the seats were taken up and we awaited boarding. The haggard looking US agents were on the PA begging for volunteers but no one would come forward when you would be confirmed for the next flight which was at 4 or something. This overselling situation however did not play out as I would have liked as F was already full so we received no upgrade, but at least we had a seat on the flight. Boarding was called in the usual pandamonium style of US airways where they call out their random group number system, and everyone seems to think they are groups one and two. Worried about overhead space, my mom and I just went through when they called for Elites and F, and boarded our "old US" Airbus 321. The haggard looking grey seats are not exactly what I would have chosen, and apparently the old US thought that grey was the next patriotic color, and they were wrong.


http://www.airliners.net/open.file/1172352/L


http://www.airliners.net/open.file/1117426/L/

Attractive no? Who wouldn't think of making the inside of a plane completly gray!!!!



Boarding:

We were row 12 or something, not that it really matters, D and E. I helped my mom put her bags up in the overhead, and we awaited our F seat mate to arrive, praying they were obese. A small petite lady of Indian (as in India) origin appeared and took the F seat and we were very happy with our luck, as a very enormous man and wife were sitting in the row behind us and when the lady came who was sitting with them arrived, she literally dropped her purse. As we were awaiting the rest of the A/C to board, an elder lady in her mid 80's came down the aisle. Now this was wear I was very disappointed in the US staff, which from what I could see appeared to be the old US staff, as this was an A321 and I did not know of HP staff flew these A/C, or just stuck with there old A/C. This woman clearly needed help, and the F/A's just kind of looked stupidly at her. I got out of my seat, which was 12 rows away, and took her bag, stowed it, and helped her to her seat while a bunch of "galant men" just watched as if nothing was going on. The poor lady was in the middle seat, but I helped her in and she said thanks and I went back to my seat glowering at the other passengers who were looking annoyed that she had help up aisle traffic. Boarding continued and more and more came, cramming their bags into the overheads that they know wouldn't fit. At least 5 people had bags that would have had a heavy sticker if checked before boarding. The F/A's were running around helping people, one caught a bag that would have landed on a mother and her small child because a stupid idiot didn't put his bag in all the way. The F/A's took those bags previously mentioned and insisted that they had to be checked. The owners obviously knew they weren't the right size because when they would try to put them up, they would wait until no F/A was looking...typical. When the old lady, who I will just call Esther, was "greeted" by her "seat comrades", this overweight lady who had the A seat just said, "I need to get in 'ya know". Without helping the lady, this woman just stood and watched as Esther tried and tried to move over towards the aisle centimeter by centimeter. As I was going to get up again while plenty of "knights" stood around and watched this "damsel in distress", which someone of good manners got up and helped her out. The whole time, Muriel (who I will name this heavy lady) just watched and tapped her foot. This made me so incredibly upset but I did not exactly want to start a fight and enjoy the questioning of TSA agents because they thought I was trying to hijack the A/C. FInally boarding had concluded and everyone was situated. We taxied out of the gate on time, and made for an on time departure from the runway that faced West by T3 (anyone who knows what runway with this is feel free to let me know but I never pay attention). We rolled out and took off and made our way on the first leg of the long journey that awaited.


The Flight:

Soon after takeoff, the inflight service began which was the F/A's talking about their wonderful buy on board products, and then going through with a drink service. I asked for a coke and a water, I received the whole can but no eye contact or smile. And this is where I will know begin to gripe about the appearance of these F/A's and all of the ones that I would experience on this trip.

1. They wear zero makeup (maybe one does, but they put 3 lbs. of it one)
2. They don't come their hair
3. They wear the ugliest sweaters that just ball up and have the sleeves uneven
4. They don't look at you
5. They don't smile at you
6. They sit in the back of the plane talking very loudly or in the front of the plane(that was very important the next flight)
7. They cannot make a PA announcement without stopping and starting over (you will need to see the return portion)
8. They cannot make a PA announcement without cracking up and laughing the whole way through (see return portion)
9. They slouch (okay this may be picky, but no matter where I saw them, in PHL, PHX, whatever, they all were slouching and looking as if they would rather be anywhere else but here
10. They treat the carts like kamikaze sakuras as the bulldoze through the ailses not caring in the world what lies in the aisle.



The preview was shown for the movie Deja Vu, which was pretty awful and I didn't really watch it, and just became absorbed in my book. About 3 hours into the 4 hr. and 20 min flight, another drink service came through, this time without the whole can as they did before. For the most part, this was just your run of the mill domestic flight. You barely see the F/A's, and most of us don't really expect to. One thing however that was not like most domestic flights, was how the seatbelt sign was on for the ENTIRE flight. We did hit turbulence outside of PHL before descent, but for the rest of the 4 hours, there was not even a figit, except for a brief 15 minute episode of some pretty good shakes, that of course I experienced when I went to the bathroom. We had received our drink service for the 2nd time, and not once had I gone up to go to the bathroom and I needed to go. I am one of those people sadly who thinks it very inappropriate to get up when the seatbelt sign is one, but COME ON, it had been on the whole flight with not one bump. So I just got up and ran for the lav, as soon as I was in, the big shakes came, and of course I couldn't exactly stop now. So I ran out of the bathroom with the reproachful looks of the F/A's holding on to the overheads for support, and fell back into my seat. I mean I don't get this, why was it necessary to keep the passengers penned up in their seats the whole time. Did the pilots forget, did the F/A's enjoy having a party in the back? I don't get it but it was silly because then when there is actually turbulence, people like me are going to be up because we haven't been able to go the whole flight. We landed at gate B9 I think at PHL which was narrower than I remember, and quite ugly really and went to the international terminal which was pretty nice.


Overall this flight's rankings as follows

Check In - 8/10, she was helpful but didn't know how to use the computer
IFE - 7/10 - Run of the mill domestic flight
Seat Comfort 20/30 zero back cushion, and just hideous seats!
Timely Arrival - 10/10 - not much to say about this
Service - 30/40 - Were not even looked at or acknowledged as being on the plane at all

75% - C



PHL - MAN

http://www.airliners.net/open.file/0949674/L/

Ugly Grey Seats of course with PTV's

http://www.airliners.net/open.file/1173757/L/

Showing an A330 in Manchester.


PreFlight:

We rushed over to the Intl. Terminal to our gate which was the last one down the long line of gates in the pleasant looking glass terminal. I guess the terminal must not be completly international as there were some domestic flights leaving from it, but I assumed US airways Intl. operations were based out of the terminal. We made our way down to the gate where we approached the counter. The only other seats that he had available together besides the back were the bulkhead which we took as much better than the lavs. After he gave us our boarding passes, I grabbed some magazines to supplement my reading. Soon enough the gate agents announced for boarding, and even though it was just a pre-boarding announcment, the whole pack swarmed the gate blocking any way for anyone to board. The agents came on and said "If you want to board this plane at all today, please go TAKE A SEAT UNLESS YOU HAVE CHILDREN UNDER THE AGE OF 5 OR NEED SPECIAL ASSISTANCE, GOT IT?!". Ah good PHL hospitatlity. No offense to you PHL'ians out there, but 98% of the population of PHL seemingly enjoys yelling and being rude, not that this agent was being rude, I refer more to the TSA, shop keepers, city dwellers, etc. PHL and I just don't mix so I couldn't wait to get out of there. We went to board when they called for elites so we could get situated before we were boxed in. We had D and E on the 2-4-2 A330-300 that we were flying which meant we were the two middle seats in row 8 I believe. We waited in anticipation for our seat mates for this 6.5 hour flight. A pointy looking 30 something lady took 8C who I will name Chelsea and a lanky Scottish man take 8F who I will name Conor. Conor was fine, but Chelsea was very amusing. She had not one but two blackberries that she was constantly using up until the very last second that she could. She also had two of the exact same purses. Obsessive Compulsive? I think so. Chelsea pulled out her eye mask and her inflatable neck rest and put her legs up and passed out as soon as we were off the ground. But of course Chelsea did not ust any old blanket. This lady literally pulled out a small duvet and made like a down cocoon all why intruding my personal space and restricting me from getting out my tray table from the armrest on my right. Felling a little clastrophobic with the larva in a cocoon next to me, I knew I was in for an interesting flight to say the least.

In Flight:

After take off and with Chelsea molting or whatever she was doing, the F/A's began their service. The culinary delights today in steerage were BBQ Chicken or Pasta. I chose the chicken as pasta is usually awkwardly cooked on flights. The chicken was about the size of half a man's palm, with everything else made for faeries. Who could possibly fill even 25% of their stomach with the "generous" serving that US airways gave us. Oh well, this is a LCC long haul you could say, but still. After the drink service and the trash was collected, the IFE from hell (Sony Passport AVOD) was swtiched on. Initially nothing happened, just a grey screen for everyone that matched our seats. Who knew US airways was into matching as much as Christian Lacroix or Dior? We were informed they were going to restart the system, the first of 3 restarts, to fix the problem. After our second restart, which took 20 minutes, we received a grey screen, then a blue screen, then what looked like DOS script, followed by a loud screeching nose coming through the headphones. IFE take three. The system power up (now an hour since the initial turn on), with everything popping up as normal. I thought at last we had something to use, but as I flicked through the movies, after hitting play on a movie, it would never pop up. The F/A's came on and said "Note there is a short delay from when you press the button and the start of the actual film". Maybe they should mention the delay is about 10 minutes. So IFE restart take where the got the waiting down to a small and "realistic" five minutes. I watched a film, tried to sleep, but it is hard to sleep when you have Chelsea looking right back at you with eye shades on and with her duvet invading your "personal bubble". I needed to go to the bathroom, so I began to calculate how this exactly would work. I had three options. 1) Step on her 2) Climb over her 3) "limbo" under hear legs". 1) I didn't think was going to work because I didn't know what Chelsea would be like if she was disturbed from her hibernation. I tried door number two, but there was nothing to hold onto and I fell ontop of Chelsea who responded with a loud muttering of giberish and then turning over. Her turning over allowed me however to climb over her more easily then before. Imagine going from a spread eagle to only a jack knife if you will. After navigating the treacherous waters that were Chelseas legs, I went to the bathroom and came back only to find she had gone into another impossible position to climb over. So I went back to the bathrooms, crossed over to the other side of the A/C, and then climbed over the asleep Conor and my mother to get to my seat. I vowed not to consume any more water if I wanted to survive on this plane.

At this time, I decided I should probably get to sleep, but there was a problem. Our wonderful US Airways flight attendents decided that laughing and carrying on in the galley in front of me while banging every metallic object they could was fun entertainment for the whole crew. Well god, if the IFE doesn't work, why don't we just make our own entertainment for our guests. With my inability to sleep now making me mad, I browsed through the medium sized music collection, which took about 2 hours because everytime I would hit the "Next" button, I would have to wait 5 minutes for the poor Sony Passport system to realize that I actually wanted the "Next" button pressed. Clearly US needs an IFE alternative because this is just ridiculous and the same thing happened on my return trip. I managed to wrap one of the blankets into a turban like headress to cover my ears and eyes from the commotion in the galley, and managed to sleep for about the last two hours of the flight. After landing, I couldn't wait to get off and say goodbye to Chelsea and the rest of the US Airways crew that was so delightful.


Check In - 10/10 - Man did what he could at the desk.
IFE - 2/10 - Who wants to wait 10 minutes for each thing to be pressed
Seat Comfort - 25/30, would have been worse had it not been the bulk head
On Time Arrival - 10/10
Service - 20/40. Atrocious to say the least, never came out after the food was tossed at us.


67% - D - This score accurately reflects this flight


The glories of MAN, or should I say MAN-made hell.

After our quick trip through customs, my mother and I made the "fun" walk from the Intl. terminal T2 I think, to the farthest away terminal which I think was T1 or perhaps T3. After everyone who worked at the airport told us that they had never heard of FlyBE and how they had no idea how to get out of the terminal, one could say the Manchester population was not rubbing off we me so well, and things would only get better.

After getting to whatever terminal it was along some skywalk thing, we went through the maze of the BMI check in lines with the "BMI Baby Flight ... with service to Ma-la-ga (pronounced in such away that made me laugh everytime)final call please, final call for boarding" announcement ringing over head, we got the relatively calm and short line for FlyBE to check in for our flight to GLA. I needed to check my backpack in accordance with the restrictions for UK travel, and we made our way to security. The security was interesting. First they would take a picture of us after our boarding passes were checked, then the normal security screening, and then you were into the terminal. With a lack of seating, we had no choice but to enjoy the smoking section. For some retarded reason, you aren't allowed to go to your gate until it has been called on the screens. So we just sat by a Costa looking at the tarmac for 45 minutes until the screen said for FlyBe 7274 with service to GLA. We went to another security check where they scanned a bar code that was given to us before we went through security which caused the picture that they had taken of us previous ly to pop up on the page. After we made it through, we went downstairs to our gate. Our A/C was a BA ERJ-145 which was operated by what I think was a BA crew or perhaps FlyBE impersonators who had mugged BA flight attendents. Our departure was for I think 3:30 or 11:30 or something it is all a blur to me right now. So we waited, and boarding time came and went, with no announcement. Finally when departure time came, a man said that there were some paperwork problems, but we should board in a couple of minutes. Sure enough, in a couple of minutes we boarded all at once and climbed the stairs to our itsy bitsy ERJ. We were the bulkhead pair again and settled into probably the most hard backed seat possibly made. It might have was just have been iron.

We sat on the tarmac for and hour with the pilots explaining to us that something wasn't right with the passenger manifest. It took this long to solve this and by the time we finally took off, I was very annoyed. The flight was a half an hour and pretty uneventful, but I hadn't heard the end of this flight.


Check in - 10/10 - Very helpful agent
IFE - Not Applicable for such a short flight
Seat Comfort 15/30 - Awful
Timely Manner - 0/10 ridiculous, we just sat and sat because they couldn't count
Service 35/40 - Typical, for a regional flight

60/90 66% D-

We landed in GLA, and I got of the plane as fast as I could. We made our way to baggage claim, and my backpack that we had checked in MAN was the first bag off. However this would be the last bag off as well for us and about 10 of the other passengers on board. Everyone who had transfer luggage at MAN did not receive their bags on this flight, which was utterly ridiculous. We went to the Servisair or whatever they called it counter to inquire, and they just gave us a form and said, we will call you soon bye!

I was in Scotland from March 31 to April 6. With spending the 5th and 6th in Edinburgh. We would call daily from Glasgow to the aiport, only to hear, "Nope, still in MAN, but it should come on the next flight bye". We received no bags the whole time we were in Glasgow. They day before we went to Edinburgh, we were told that they had gotten a courier to bring them up to GLA, but we said we were leaving, and they responded that they couldn't send them to Edinburgh. This was ridiculous. A nice agent who finally gave us an explanation told us that all of the flights from MAN were too full and the pilots wouldn't let the bags onboard. This was different from the "lost" explanation that we had been told before. WE were told it was MAN's fault, and that BE was doing everything they could. If they knew the flights were full, they should have gotten a courier right away. For our whole trip in Scotland, we had NO BAGS. We just called this morning from AZ and they are going to have to ship them to us, because of this stupidity. We are also sending them our receipts because we had to raid H&M for a pair of jeans and three tshirts to let us survive in Scotland. Utterly poor customer service from BE and never again will I fly through MAN or with FlyBE. I hope you have enjoyed reading this wonderfully enjoyable travel story, and I will keep you informed as to the status of our bags.

23 replies: All unread, jump to last
 
User currently offlineUsair320 From United States of America, joined Nov 2003, 991 posts, RR: 2
Reply 1, posted (7 years 8 months 3 weeks 6 days 5 hours ago) and read 5425 times:

I have flown US many times transatlantically and domestically and have never had an expierience like yours. Sounds like your Crew had fun!

User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 2, posted (7 years 8 months 3 weeks 6 days 5 hours ago) and read 5381 times:

Quoting Usair320 (Reply 1):
I have flown US many times transatlantically and domestically and have never had an expierience like yours. Sounds like your Crew had fun!

I have been a 10 year flyer of HP, and this was my first flight since the full transfer of operations. One might say I was not pleased at all with the US I experienced.


User currently offlineA340600 From United Kingdom, joined Aug 2003, 4106 posts, RR: 51
Reply 3, posted (7 years 8 months 3 weeks 6 days 4 hours ago) and read 5352 times:

I can only assume that the poor state of the US airlines causes you to be one of the moaniest people i've ever read anything from. However, once you look past that there are some rather good and funny moments in your T/R.

Quoting Airbus3801 (Thread starter):
Service - 30/40 - Were not even looked at or acknowledged as being on the plane at all

I wouldn't have been so kind. By British standards they would have got a 5 at best.

Quoting Airbus3801 (Thread starter):
The glories of MAN, or should I say MAN-made hell.

Interesting, it's not exactly the hardest place to transfer through, the terminals are pleasant enough and they're friendly to aviation enthusiasts, I haven't met anyone who would refer to it as hell. Try transferring through LHR, then you'll have something to complain about Wink

Quoting Airbus3801 (Thread starter):
For some retarded reason, you aren't allowed to go to your gate until it has been called on the screens.

Welcome to England where they want you to spend as much as possible before you go to the gate silly 

Quoting Airbus3801 (Thread starter):
by what I think was a BA crew or perhaps FlyBE impersonators who had mugged BA flight attendents.

 rotfl Hilarious! It must get a bit confusing with the recent takeovers etc.

Cheers,

Sam Smile



Despite the name I am a Boeing man through and through!
User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 4, posted (7 years 8 months 3 weeks 6 days 4 hours ago) and read 5301 times:

Quoting A340600 (Reply 3):

Interesting, it's not exactly the hardest place to transfer through, the terminals are pleasant enough and they're friendly to aviation enthusiasts, I haven't met anyone who would refer to it as hell. Try transferring through LHR, then you'll have something to complain about Wink

See this is confusing to me. I had hell in MAN. No one could even tell us what terminal we were in. On the way back through MAN, we followed the transfer signs and they took us back into the departures lounge. Completly lost we found security and the security guards are jumped up alrmed asking us how we got in here. NOt until a security guard escorted us back through MAN-made hell did we get to T2 or whatever god for saken terminal it was. I think I saw the a.net crowd taking photos of our flight. I am going to look in the databases to find out if I am in a picture haha. I funnily enough have never had a bad connection through LHR, things always go smoothly for me there. I guess I am just cursed with the Midlands!


User currently offlineMSNYX From United States of America, joined Dec 2006, 130 posts, RR: 0
Reply 5, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5278 times:

http://i148.photobucket.com/albums/s34/slcsalt22/spellc.jpg

...Other than that, it was a well crafted report.



If I rise on the wings of the dawn, if I settle on the far side of the sea, even there Your hand will guide me
User currently offlineJamman From United Kingdom, joined May 2007, 142 posts, RR: 0
Reply 6, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5274 times:

Entertaining read, I've taken the same trip as you from PHL to MAN and it seems you had a below par experience with US, I personally didn't have any problems with the AVOD on the A330 it was quite responsive, still they have probably done a software patch since then and cocked it up!
I always find on a US to UK flight (at night) that you never see the cabin crew, they just chuck the food at you and expect you to go to sleep.

Sorry that you didn't have a great experience at MAN, its my home airport and I know its not a perfect airport, airports in the US are much more geared for transferring passengers to connecting flights where at MAN you have to hop from terminal to terminal and go up and down sets of stairs to get there going through security check points, not the easiest system. As a prevous poster said though its great for spotting!



Phoning it in from a place with no phones.
User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 7, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5265 times:

Quoting MSNYX (Reply 5):
...Other than that, it was a well crafted report.

I had to whip this out before I left and just reading through it now noticed the errors. I will go through and change it if it bothers you that much....


User currently offlineVega From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5254 times:

Actually I think the only positive comment in your entire report is regarding the International Terminal at PHL. You appear very difficult to please. I am not discounting your impressions, however it would be interesting to read a report from you on say UA or DL or AA, or CO on a similar international route. I'm certain that at least one positive event occurred on this trip yet you hardly ever mention anything but negatives.

User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 9, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5239 times:

Quoting Vega (Reply 8):
Actually I think the only positive comment in your entire report is regarding the International Terminal at PHL. You appear very difficult to please. I am not discounting your impressions, however it would be interesting to read a report from you on say UA or DL or AA, or CO on a similar international route. I'm certain that at least one positive event occurred on this trip yet you hardly ever mention anything but negatives.

Nope, I would be confident to say my report was accurate. I flew CO EWR-DUB two years ago and thought they were wonderful. AA was great PHX-DFW-Acapulco, UA I haven't flown since 2001 but had a great experience with them LAX-HON. This trip was the low point in my whol flying career. Look at a previous trip report that I have written, the last one I think was on WN PHX-Nashville and PHX-ACA.

Just one of the positive reports the second one with the link at the bottom of this has a stellar review for the WN service.

PHX-Nashville +PICS (lots) WN (by Airbus3801 Jul 5 2005 in Trip Reports)

[Edited 2007-04-06 23:16:09]

User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 10, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5239 times:

Great report. US Airways is an awful airline.

It's the new Northwest.


User currently offlineLH459 From United States of America, joined Aug 2005, 886 posts, RR: 1
Reply 11, posted (7 years 8 months 3 weeks 6 days 3 hours ago) and read 5202 times:

This was one of the funniest reports I've read in a while! And I must say, I'm glad there are still some people willing to get up to help elderly ladies--you clearly still have manners, which many of your fellow travellers lack.


"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 12, posted (7 years 8 months 3 weeks 6 days 1 hour ago) and read 5099 times:

Quoting Airbus3801 (Thread starter):
Chelsea was very amusing. She had not one but two blackberries that she was constantly using up until the very last second that she could. She also had two of the exact same purses. Obsessive Compulsive? I think so. Chelsea pulled out her eye mask and her inflatable neck rest and put her legs up and passed out as soon as we were off the ground. But of course Chelsea did not ust any old blanket. This lady literally pulled out a small duvet and made like a down cocoon all why intruding my personal space and restricting me from getting out my tray table from the armrest on my right. Felling a little clastrophobic with the larva in a cocoon next to me, I knew I was in for an interesting flight to say the least… Chelsea molting or whatever she was doing…it is hard to sleep when you have Chelsea looking right back at you with eye shades on and with her duvet invading your "personal bubble". I needed to go to the bathroom, so I began to calculate how this exactly would work. I had three options. 1) Step on her 2) Climb over her 3) "limbo" under hear legs". 1) I didn't think was going to work because I didn't know what Chelsea would be like if she was disturbed from her hibernation. I tried door number two, but there was nothing to hold onto and I fell ontop of Chelsea who responded with a loud muttering of giberish and then turning over. Her turning over allowed me however to climb over her more easily then before. Imagine going from a spread eagle to only a jack knife if you will. After navigating the treacherous waters that were Chelseas legs, I went to the bathroom and came back only to find she had gone into another impossible position to climb over.

Excellent story! I could not stop laughing.



The proper term is "on final" not "on finals" bud...
User currently offlinePurpleBeetle From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 8 months 3 weeks 5 days 20 hours ago) and read 4970 times:

Quoting Airbus3801 (Thread starter):
Overall this flight's rankings as follows

Check In - 8/10, she was helpful but didn't know how to use the computer
IFE - 7/10 - Run of the mill domestic flight
Seat Comfort 20/30 zero back cushion, and just hideous seats!
Timely Arrival - 10/10 - not much to say about this
Service - 30/40 - Were not even looked at or acknowledged as being on the plane at all

75% - C

From the sound of things (and all your complaints) 75 -which is average- is not really applicable here .. hot about more like a 60?

Quoting Airbus3801 (Thread starter):
The agents came on and said "If you want to board this plane at all today, please go TAKE A SEAT UNLESS YOU HAVE CHILDREN UNDER THE AGE OF 5 OR NEED SPECIAL ASSISTANCE, GOT IT?!". Ah good PHL hospitatlity. No offense to you PHL'ians out there, but 98% of the population of PHL seemingly enjoys yelling and being rude, not that this agent was being rude,

WOW - this is pretty bad. USAirways at its best!!

Quoting Airbus3801 (Thread starter):
Chelsea did not ust any old blanket. This lady literally pulled out a small duvet and made like a down cocoon all why intruding my personal space and restricting me from getting out my tray table from the armrest on my right.

Why did you allow her to take up your personal space? Are you that much of a wuss?

Quoting Airbus3801 (Thread starter):
For some retarded reason, you aren't allowed to go to your gate until it has been called on the screens.

Dont use the word 'retarded'. It's pretty offensive to those of us who care for mentally handicapped family members.


Otherwise -- pretty entertaining report. Certainly shows what 'The All-New USAirways" has degenerated into.


User currently offlineRineanna From Ireland, joined Jan 2007, 881 posts, RR: 12
Reply 14, posted (7 years 8 months 3 weeks 5 days 14 hours ago) and read 4863 times:

Quoting Airbus3801 (Thread starter):
but it is hard to sleep when you have Chelsea looking right back at you with eye shades on



Quoting Airbus3801 (Thread starter):
After navigating the treacherous waters that were Chelseas legs

 rotfl 

Nice TR. The whole baggage fiasco was ridiculous. Hope it didn't ruin your time in Scotland.


User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 15, posted (7 years 8 months 3 weeks 5 days 10 hours ago) and read 4757 times:

Quoting PurpleBeetle (Reply 13):

Why did you allow her to take up your personal space? Are you that much of a wuss?

Chelsea didn't give me much of a choice after she kind of just crashed 5 minutes after takeoff. I don't usually feel comfortable shaking women awake because they are violating my bubble......

Quoting PurpleBeetle (Reply 13):
Dont use the word 'retarded'. It's pretty offensive to those of us who care for mentally handicapped family members.

After looking up in the dictionary to further my point. Retard/retarded/retardation does not only apply to people who have mental handicaps. My usage of the word was not intended to cause offense. Retardated, adj. form of retardation can apply to something that is a hindrance or backwards.



Also I finished the second portion of this trip report, you can see the return here


GLA-MAN-PHL-PHX Return From Hell On US And BMI (by Airbus3801 Apr 7 2007 in Trip Reports)


User currently offlineLASOctoberB6 From Japan, joined Nov 2006, 2380 posts, RR: 1
Reply 16, posted (7 years 8 months 3 weeks 5 days 5 hours ago) and read 4656 times:

i had fun reading this....its actually the first T/R i read word for word...thx


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User currently offlineLite From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 8 months 3 weeks 5 days 4 hours ago) and read 4619 times:

Thanks for your trip report, I hope you had an enjoyable time in the UK.

Quoting Airbus3801 (Thread starter):
Atrocious to say the least, never came out after the food was tossed at us.

I've always found US Airways' longhaul service to be the best of the American majors that I've flown on across the Atlantic, UA/AA/US. The crew on my flights (LGW-CLT, MAN-PHL) were friendly and looked pristine in their uniforms, the cabin was spotless, the food was pretty good and the connections were easily met with friendly gate agents.

Quoting Airbus3801 (Reply 4):
No one could even tell us what terminal we were in.

Judging by the time you took your trip, it would have been very soon after BA Connect was purchased by flybe. Before the merger flybe had a very small operation at the airport operating from T1, however they have now moved to the former British Airways terminal which is T3. Presumably not everybody was au fait that it's a newly merged company, in a new terminal with a new handling agent. The information desks are visible and are very helpful for future reference.

Quoting Airbus3801 (Thread starter):
A nice agent who finally gave us an explanation told us that all of the flights from MAN were too full and the pilots wouldn't let the bags onboard.

Servisair staff are the most friendly, but most mis-managed staff in UK aviation. Staff are always well meaning, but a lack of direction from management at all levels simply means people aren't informed about what is going on, which means that the passenger cannot be kept best informed. Sometimes it's simply easier to tell people the truth than cover up.

Quoting Airbus3801 (Thread starter):
For some retarded reason, you aren't allowed to go to your gate until it has been called on the screens.

This is for a couple of reasons. As mentioned, the airport authorities want passengers to make the best use of the expensive retail zones, one unofficial reason being that with very low landing charges from low-cost airlines, they look to earn more money by other means such as retail. Also, British airlines do not have their own assigned gates unlike in American airports, as UK airports are smaller gates are better utilised so only passengers waiting to immediately board are allowed to "clutter" the gate area.

Quoting Airbus3801 (Reply 4):
I guess I am just cursed with the Midlands!

I live in the Midlands, ie Nottingham. Manchester is very much the north-west.

Quoting Airbus3801 (Thread starter):
"BMI Baby Flight ... with service to Ma-la-ga (pronounced in such away that made me laugh everytime)

That'll be the lovely north-west Lancashire accent.


User currently offlineTeo747 From United States of America, joined Nov 2006, 140 posts, RR: 0
Reply 18, posted (7 years 8 months 3 weeks 5 days 3 hours ago) and read 4605 times:

Very entertaining trip report, as well as the return leg report! It was nice to see that you were able to keep your sense of humor even during the flights from hell that you seem to have had. Nice job with the "characters" as well; I've also been stuck in a window seat on a couple of long-hauls with a very asleep "Chelsea" forcing me to do gymnastics in order to get out into the aisle to visit the lavatory.

User currently offlineAirTranTUS From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 8 months 3 weeks 5 days 3 hours ago) and read 4595 times:

Quoting PurpleBeetle (Reply 13):
Quoting Airbus3801 (Thread starter):
The agents came on and said "If you want to board this plane at all today, please go TAKE A SEAT UNLESS YOU HAVE CHILDREN UNDER THE AGE OF 5 OR NEED SPECIAL ASSISTANCE, GOT IT?!". Ah good PHL hospitatlity. No offense to you PHL'ians out there, but 98% of the population of PHL seemingly enjoys yelling and being rude, not that this agent was being rude,

WOW - this is pretty bad. USAirways at its best!!

I don't think US was that wrong in this instance. Some passengers just do not listen. Either they do not speak English or refuse to listen. It makes me wonder why people say they do not like WN's boarding process, because most of the TR's I read from America talk about all pax getting up with the initial boarding announcement, sorta like WN.


User currently offlineLite From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 8 months 3 weeks 5 days 3 hours ago) and read 4590 times:

Quoting AirTranTUS (Reply 19):
I don't think US was that wrong in this instance. Some passengers just do not listen. Either they do not speak English or refuse to listen.

So true. There is nothing more infuriating or intimidating than having passengers crowd you at the podium when you are trying to begin boarding for a flight, and are trying to deal with pre-boards as well as passengers requiring special assistance, especially if there are not enough agents at the gate - which happens most of the time. It's why it's best to inform people, as politely as possible I would usually add, that passengers need to stand back and foreign language speaking gate agents should be used on international flights making at least bilingual announcements.


User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 21, posted (7 years 8 months 3 weeks 4 days 23 hours ago) and read 4525 times:

Quoting LASOctoberB6 (Reply 16):
i had fun reading this....its actually the first T/R i read word for word...thx

I feel honored. I thought Jafa was the only one who got such a privledge Big grin

Quoting Lite (Reply 20):
So true. There is nothing more infuriating or intimidating than having passengers crowd you at the podium when you are trying to begin boarding for a flight, and are trying to deal with pre-boards as well as passengers requiring special assistance, especially if there are not enough agents at the gate - which happens most of the time. It's why it's best to inform people, as politely as possible I would usually add, that passengers need to stand back and foreign language speaking gate agents should be used on international flights making at least bilingual announcements.

The best way I have seen it handled is when the agent just said "No one is going to board until people pretend like I haven't called for boarding yet". The passengers saw that she was serious and acted like 10 year olds being reprimanded at school Big grin.


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8596 posts, RR: 54
Reply 22, posted (7 years 8 months 3 weeks 3 days 4 hours ago) and read 4260 times:
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Interesting report.

I must say I have had numerous flights with US, both domestic and transatlantic, callhave been just fine and without issue, os your's appear to be somewhat a contrast to the one's I have had.

Quoting Airbus3801 (Thread starter):
This whole process however took her 20 minutes to resolve, and she was obsessed with having SILVER appear on our boarding passes, so she printed seven until it did

-Actually quite amusing.

I'll have a read of the return, see how that fares.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinePensacolaguy From United States of America, joined Sep 2004, 548 posts, RR: 1
Reply 23, posted (7 years 8 months 3 weeks 3 days 1 hour ago) and read 4204 times:

WOW! What a awesome trip report. Entertaining and Funny! The joys of air travel. Thanks for being truthful. THANKS!

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