Ghillier From United States of America, joined Mar 2007, 36 posts, RR: 0 Posted (7 years 10 months 1 week 3 days 9 hours ago) and read 14616 times:
Last night a I was a First Class Pax from TUL to EZE via DFW and MIA so I could fly the 777 from MIA to EZE. The TUL to DFW and DFW to MIA flights were great but the service on the MIA to EZE was the worst I have had among hundreds of International Flights. The Purser was unkempt, crabby, and reeked of cigarette smoke . She failed to greet anyone by name, shoved our dinner trays at us, and then disappeared for 6 hours. ¨The "amenities" were sorely lacking : no extra films, the Bose headsets were given out but mine did not work, no wine was ever offered, no inflight snacks, and the worst was the Purser telling me that only 1 bottle of water was allocated for each passenger = for an 8 hour flight. The gentleman assisting the Purser was no better as he was hidden in the galley for the entire trip listening to the Bose headsets to drown out the call buttons no doubt. The published fare for this trip is 7K each way but luckily I used miles. The only good thing about this wretched trip was arriving in Buenos Aires, my favorite city in the world
Triple7man From Thailand, joined May 2005, 764 posts, RR: 0
Reply 4, posted (7 years 10 months 1 week 3 days 5 hours ago) and read 14164 times:
I am very sorry to hear you had a bad experience in first, especially on a long flight like that. I am a retired AA international reservations supervisor and if I were still at AA (and even though I'm not), I will recommend you contact Customer Relations about this. I have flown international first class many times and I always get very good treatment (about 99% of the time).
The MIA-EZE flights are usually worked by MIA based crews or EZE based crews. I made the same trip you did almost 3 years ago and the service was very good. Because of the late hour of departure especially from MIA, we were served dinner almost immediately after take off. The crew (EZE based) did spend a lot of time chatting in the galley, during the flight but it wasn't noisy, and they were very attentive if a passenger needed something. On the return flight (MIA crew) we only had 2 flight attendants in first class, because we didn't have a full crew complement, one of them went to the back. Nevertheless the service was very good. On those flights people sleep a lot because they are literally all nighters.
I do hope your return trip will be much better and you will be able to post a good trip report. Again, sorry you had a bad experience, and hope this will be the only bad experience you will have on AA.
MarioSPlane From Brazil, joined Mar 2007, 113 posts, RR: 0
Reply 5, posted (7 years 10 months 1 week 2 days 15 hours ago) and read 13488 times:
That´s very bad. I hope that Buenos Aires is making it up to you! I´m sure it is !
Something like that has happened to me while flying JFK-GRU with AA in First. I´ve made the GRU-JFK flight with JL and the flight was great, really impressive. I was not expecting much on the way back, since AA is every now and then involved in some kind of trouble in its brazilian flights.
There is a major bank here in Brazil in which the owner doesn´t allow employees to fly with AA on trips paid by the bank. A few years ago, this gentleman was flying back to Brazil for his father funeral. He uses a wheelchair, and was accompanied by one of his brothers, wife and nurse. They were in a flight bound to GRU, from MIA. A few moments before boarding, an AA agent made a nice effort and changed them all to the flight bound to GIG, their final destination. But when they tried to board the GIG flight, another agent at the gate denied it. When they started to explain that they were transferred to this GIG flight just minutes before and so, the agent reacted calling her manager by radio saying "... help me, I have a bunch of brazilians trying to attack me !...". The country manager of AA in Brazil apologized publicly, sending a letter to the magazine that covered this incident.
Well, let´s get back to my flight. At the check-in counter, the agent didn´t look at my face even once. But everything was quick. At the Admirals Club, I´ve had a great welcome, the only part of the experience that lived up with the tradition of AA. Entering the plane, nobody said anything. There were only two flight attendants for the first class cabin. I mean, there were more, but they were chatting at the galley and never did show up during the entire flight. The chief purser was at least professional. But in my opinion, being professional is not enough in first. The other flight attendant was brazilian and she coudn´t care less... The catering was almost a joke. I believe first class fare is very expensive even when you have a great experience. But paying top dollar to be almost forgotten by the crew is really annoying.
I used to fly a lot with AA in the early 90´s to the US with my father. We rarely flew first. Most of times we were in biz class. The pitch of that 767 old biz seats were horrible, but the service was so good that AA was my favourite carrier. I was a young boy at that time and I always made my dad buy me those little metal AA planes that used to be sold onboard ! I didn´t fly with AA for almost 10 yrs and I hope that my last experience with them was just a bad hair day for AA...
My point is that everything is about service, about feeling welcomed and appreciated by the airline. I hope AA still wants to stand up to that.
PhilSquares From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 10 months 1 week 2 days 15 hours ago) and read 13465 times:
Quoting Ghillier (Thread starter): Last night a I was a First Class Pax from TUL to EZE via DFW and MIA so I could fly the 777 from MIA to EZE. The TUL to DFW and DFW to MIA flights were great but the service on the MIA to EZE was the worst I have had among hundreds of International Flights. The Purser was unkempt, crabby, and reeked of cigarette smoke . She failed to greet anyone by name, shoved our dinner trays at us, and then disappeared for 6 hours.
Perhaps I'm being a bit pedantic, but wouldn't a better title of your post have been Horrible Cabin Crew? No place in your ranting do I see anything the flight crew other than get you from point A to point B. How is that horrilbe????? I sure would be interested to know!!!!! funny things that goes on these boards
FURUREFA From United States of America, joined Feb 2004, 813 posts, RR: 2
Reply 7, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 13168 times:
Quoting MarioSPlane (Reply 5):
The catering was almost a joke. I believe first class fare is very expensive even when you have a great experience. But paying top dollar to be almost forgotten by the crew is really annoying.
Flight crews fluctuate, but the catering has massively improved since the "Invest to Impress" food service initiative was launched on September 1st for premium cabins.
Faustino927 From United States of America, joined Mar 2006, 263 posts, RR: 0
Reply 8, posted (7 years 10 months 1 week 2 days 12 hours ago) and read 13111 times:
I know exactly what you mean. I went to SNN last year on American and the service was horrible. The f/a's were unkept and rude!!, very rude!!!. Who the hell do they think they are? I am an x flight attendant, first for Pan Am and then for AARRGG!! American. I quit flying in 2003 and that kind of behaviour is exactly why. There is no more glamour in being a f/a. Except for KLM, I think they are perfect in all areas and I love their uniforms.
Obsessed is just a word the lazy use to describe the dedicated.