Nuggetsyl From United States, joined May 2006, 172 posts, RR: 0 Posted (1 year 9 months 1 week 3 days 23 hours ago) and read 1353 times:
I was talking to a few friends about the passenger bill of rights. I though that after the northwest incident that people tried to get the passenger bill of rights and, in the end it never happened. Can someone shed some light on the subject for me. Possibly post a link.
HPAEAA From United States, joined May 2006, 949 posts, RR: 1 Reply 1, posted (1 year 9 months 1 week 3 days 18 hours ago) and read 1258 times:
basically, the bill of rights was created, and the airlines all looked at it and balked at the cost associated with the provisions... as I understand it they all got together and asked for the Customer Service Commitments instead, which they created and promised to follow. When that happened they bill of rights dies in congress and the commitment has been left up to the DOT to police... as I understand it right now, I think the DOT is just finishing an assessment on how the airlines are preforming against it...
Sorry no links, that's just what I remeber, hope it helps, either that or some other A.netrs can fill in the gaps!
AirCop From United States, joined Nov 2005, 6202 posts, RR: 10 Reply 2, posted (1 year 9 months 1 week 3 days 15 hours ago) and read 1180 times:
Quoting HPAEAA (Reply 1): Customer Service Commitments instead, which they created and promised to follow.
Which any flyer will tell you that the airlines are ignoring. The one subject that gets me is the airline is telling you your flight is leaving on time, but then you point out that the incoming plane is over an hour late, they claim they know nothing.
Gift4tbone From United States, joined Dec 2004, 562 posts, RR: 0 Reply 3, posted (1 year 9 months 1 week 3 days 14 hours ago) and read 1159 times:
Quoting AirCop (Reply 2): The one subject that gets me is the airline is telling you your flight is leaving on time, but then you point out that the incoming plane is over an hour late, they claim they know nothing.
Not that I agree with that completly, but alot of the time, when a flight is say scheduled to arrive at 1200, and depart at 1300, and the estimated times are 1315 and 1340, we will post the departure delay for 1325, just to make sure all pax are in the boarding area, to easily expedite a Quick-Turn.
HPAEAA From United States, joined May 2006, 949 posts, RR: 1 Reply 6, posted (1 year 9 months 1 week 3 days 8 hours ago) and read 1032 times:
Quoting AirCop (Reply 2): Which any flyer will tell you that the airlines are ignoring. The one subject that gets me is the airline is telling you your flight is leaving on time, but then you point out that the incoming plane is over an hour late, they claim they know nothing.
I'll be honest and pull from experience on that one.. in the hubs often delays aren't posted until an hour or two prior due to the massive amount of equipment swaps that occur... often SOC is so backloged it takes them a while to remap the equipment when delays are involved.... as far as the field stations.... well its true that there is a minimum ground time that they are held to... so it is not an exact science when posting delays.. often revisions are made and adding time is easier than removing time..
Tango-Bravo From United States, joined Jun 2001, 2972 posts, RR: 28 Reply 7, posted (1 year 9 months 1 week 2 days 21 hours ago) and read 935 times:
Quoting HPAEAA (Reply 1): basically, the bill of rights was created, and the airlines all looked at it and balked at the cost associated with the provisions... as I understand it they all got together and asked for the Customer Service Commitments instead, which they created and promised to follow. When that happened they bill of rights dies in congress
Which happened because, even when the U.S. airlines are bleeding red ink profusely or even in bankruptcy, they always manage to find whatever money it takes to buy off the U.S. Congress. The change in which party controls Congress will make not one iota of difference in this regard.
Quoting AirCop (Reply 2): Which any flyer will tell you that the airlines are ignoring.
Which they can do with impunity because the U.S. airline "establishment" (namely the legacies) have also learned how to buy off and co-opt the agencies responsible for keeping them accountable, namely the DOT and the FAA. At least that is what actual events seem to strongly suggest, a few meaningless token fines here and there notwithstanding.
Jetdeltamsy From United States, joined Nov 2000, 2927 posts, RR: 6 Reply 8, posted (1 year 9 months 1 week 2 days 6 hours ago) and read 813 times:
A federak standard for airline passenger's rights was never adotpted.
Basically, after the NWA incident where customers were held on an aircraft for over 8 hours, airline executives got summoned to Washington, DC to discuss the issue before a Congressional Committee.
The airlines all agreed to put into effect their own, individual Customer Service Plans that touched on many of the concerns the members of Congress were voicing.
We all know the airlines fail to deliver on these plans on a regular basis.
I think any company in any business that restrains the movement of a customer for 8 hours should be forced to financially compensate the customer. Or the airline managers should be charged in court with negligence. There is absolutely no acceptable excuse for such incidents.
Worked for too many airlines to list. Banktupcy after bankruptcy after bankruptcy.
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