I too will warn everyone to avoid Verizon. They tried to screw me out of close to $500 on a series of bills.
Make a long story short, I signed up for a 600 minute plan, 300 anytime, 300 night and weekend. What they didn't tell me was that the night and weekend minutes were only good for 6 months, IE- after 6 months, I only had 300 anytime.
To make it better, I never recieved a bill after my 5th month of service, so I called numerous times, to request my statement, and just paid what I had been paying a month. You guessed what happended next; without getting the bill, I had no idea that my plan changed, and I blew right over my minute plan. I was still calling once a week to get a detailed statement, as all they had on their website at the time was balence due.
I kept paying my $46 a month, waiting for my bill, after 3 months of this, I got a message from them saying I was over $500 past due. After going round and round in circles with them, we had 2 positions; I wasn't giving them a dime until they sent me my bills from the past 4 months so I could see WHERE this $500 came from, and they weren't going to send me a bill until I paid up.
My phone got turned off (BIG problem, as all I used was my cell phone; no landline) After another LONG call to their customer service, they informed me that, oops, there was a "glitch in the system" thats why I hadn't gotten my bill(s), that I was supposed to get a notification when my 300 night and weekend mintues were removed from the plan, AND I was supposed to be automaticly upgraded to the new 300 anytime, 2700 night and weekend as soon as that happened. We're sorry, we've credited your account for the ammount you were over, you still owe the late fees though.
At this point I just wanted my phone back on, so I agreed to pay the late fees, then I was told that, because of my poor payment history, they would need a $300 deposit before they'd turn my phone back on, don't worry though, you'll get the deposit back after 2 years of prompt payments as a credit on the account, without interest. Oh yeah, and you won't get your old number back, and your phone is no longer supported for new service, so you need to buy a new one.
At this point, I told them to get bent, and went to Sprint, got a better plan, better phone, new number, but didn't need ANY deposit. I also had nationwide coverage now, and a detailed statement available ONLINE.
Happy contrails - I support B747Skipper and Jetguy