Ilyushin96M
Topic Author
Posts: 2506
Joined: Sat Sep 04, 1999 3:15 am

Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 7:03 am

I decided to run this by everyone on here and see what kind of feedback I get.

Last month, I was rear-ended while sitting at a stoplight in my 2001 Toyota RAV4. The woman who hit me agreed she would take care of the cost of repairs, so there's no problem in that department. The damage was not extensive, but the entire cargo door has to be replaced. I took the RAV to the body shop on Monday, October 21st, and was promised it would be ready by either Thursday or Friday. I've been driving a rental car since then.

I called the body shop Thursday, and they told me the cargo door had not come in, but they said they would call me Friday and let me know. Friday, there was no call, so I decided to check on it, and they told me the same thing - the door had not been delivered. I called every day last week, and the part STILL has not been delivered. The body shop is connected with the Toyota dealer, and the story is that the cargo door is on back order from the Toyota factory. The breakdown is with Toyota, to hear the body shop tell it - they promise the part, and don't deliver it.

Does anyone have any advice on this situation? There is currently no promise as to when the RAV will be ready, and the situation is getting really frustrating.
 
174thfwff
Posts: 2831
Joined: Thu Sep 04, 2003 12:47 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 7:40 am

Take it out of the "body shops" hands and turn it over to the toyota dealer to start. Or make them foot the rentacar bill.

-174thfwff
Brooklyn, Queens, Manhattan, Staten, Uptown, what now? Lets make it happen.
 
desertjets
Posts: 7570
Joined: Fri Feb 18, 2000 3:12 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 7:42 am

Actually the insurance is probably paying for the rental. Waiting for parts is probably the most common problem with delays. But dropping in on the shop might be worth it.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 10:00 am

Its a RAV4? Nah just scrap it and sell the metal...lol Big grin
 
BH346
Posts: 3164
Joined: Mon Jan 31, 2000 5:50 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 10:02 am

Yeah, should've got an Excursion or a F-350 instead  Insane
Northwest Airlines - Some People Just Know How to Fly
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 10:10 am

I never said that...according to Brandon u should get a nice Honda Insight!
 
Ilyushin96M
Topic Author
Posts: 2506
Joined: Sat Sep 04, 1999 3:15 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 10:31 am

I failed to mention the body shop is part of the complex at the Toyota dealer, so all the repairs are factory-authorised. And the parts SHOULD be being supplied by the factory, but aren't.

The rental IS being paid for by insurance, which is nice. I have dropped by the body shop to check on it, but received the same explanation in person as I got over the phone. I got to see my RAV being worked on, which gave me some confidence that they are doing what they can. But I don't understand the unavailability of a body panel like that.

LOT and BH...would it be too much to ask that you guys address the topic and not bring childish crap into this? Thanks!  Laugh out loud
 
prosa
Posts: 5389
Joined: Sat Oct 27, 2001 3:24 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 12:10 pm

It's possible that the California dock workers' strike is the reason why the part is hard to obtain. Although the strike has been settled, there's still a big backlog of containers to be unloaded.
"Let me think about it" = the coward's way of saying "no"
 
BH346
Posts: 3164
Joined: Mon Jan 31, 2000 5:50 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 12:33 pm

Sorry about that...
Do they make the parts in Japan or the USA? I believe Toyota assembles their cars in Kentucky, I dunno if that makes a difference. I'm guessing it's due to the port strike. Not really much you can do I guess if the shop is your Toyota dealer but wait. Since you've been waiting so long and the strike's over, I'm guessing your part will be coming soon.
Northwest Airlines - Some People Just Know How to Fly
 
desertjets
Posts: 7570
Joined: Fri Feb 18, 2000 3:12 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Tue Nov 05, 2002 1:45 pm

Only Camrys, Avalons and Siennas are assembled in the Georgetown, KY plant. I believe the RAV4 is assembled in Japan. With the backlog of shipping orders from the dockworkers strike could significantly delay parts. It isn't exactly a piece that any Toyota dealer would stock in large numbers anyways.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
 
redngold
Posts: 6673
Joined: Wed Mar 22, 2000 12:26 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Wed Nov 06, 2002 12:50 pm

You can always call Toyota's main (800) customer service line and file a report with the company itself. The only thing is that your report will be available to anyone/any place checking your auto's history in the future (by getting a CarFax or something like that, your report will show up.)

redngold
Up, up and away!
 
jimbobjoe
Posts: 450
Joined: Mon Oct 08, 2001 2:04 pm

RE: Vehicle Going On Third Week In Body Shop...normal?

Thu Nov 07, 2002 2:55 pm

From what I've seen of body shops, yes, long waits are not that unusual. (My friend is a Saab auto body mechanic...and he'll take 6-8 weeks on a car depending on the damage. Now admittedly, he is a one man operation. Though, as I said, I think that's just how the world works.) I don't consider 3 weeks long at all.
 
prosa
Posts: 5389
Joined: Sat Oct 27, 2001 3:24 am

RE: Vehicle Going On Third Week In Body Shop...normal?

Thu Nov 07, 2002 11:42 pm

One bit of advice to the original poster - it might not be a bad idea to complain to the insurance company that's paying for the work. After all, the company is paying out a considerable sum of money for the rental car, so they've got a strong incentive to get your vehicle repaired without delay. And the insurance company is almost certain to have a lot more clout with the repair shop that you do. They may well be able to twist the shop's arm a bit, so to speak, and get the part pronto.
"Let me think about it" = the coward's way of saying "no"

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