I had an interesting interaction yesterday that I am hoping to get some insight from all of you on. About a year ago my wife and I bought a Sony television that is HD ready (can receive and HD signal and produce 1080i resolution when it receives said signal from an HD receiver). We agreed to hold-off on Digital HD service until we could afford it. Yesterday, we decided that it was time to get HD. We went to our local Comcast cable office to pick-up the box.
Everything was going well until the service lady asked us for proof of owning an HD-ready television. My response was, "Huh?" She explained that Comcast policy was that HD receivers could only be given to customers who can prove that they own an HD-ready TV. Since a service agent was not coming to the house to actually see the TV, we had to come with the receipt or owners manual. My wife and I scrambled home and after finding the owners manual we rushed back to the Comcast office before closing. Of course, the lady didn't even look at the manual on the two pages that admit that the TV is HD-ready. She gave us the appropriate box.
Of course, in addition to the HD channels, I can watch the Discovery Wings channel - I'm watching a documentary about the Dassault Falcon right now.
So the question is, why does the cable provider need proof that I have an HD-ready TV? The rep I dealt with couldn't answer the question nor could the telephone agent when I called to activate service.