The timing of this thread is spooky...
My 2000 Dodge Intrepid just became a paperweight due to a catastrophic engine failure of the 2.7L
engine. Turns out there's a design/engineering defect that results in massive oil sludge buildup. Daimler-Chrysler won't admit to it and refuses to acknowledge the problem.
As a result, the 2.7L
engine has FAILED on owners' vehicles with as FEW AS
36k miles!! And that's with owners who have impeccable service records, changing oil every 3k miles.
The dealerships refuse to fix the problem, their corporate customer care people essentially blamed me for improper mx and for not using full synthetic oil, even though there's no service bulletin that directs people to do so.
Long story short, there's a pending class action lawsuit. Google for Dodge 2.7L
engine oil sludge and you'll see what I'm talking about. (ironically, it's the first full-CAD engine from Mitsubishi).
and Audi all had similar issues and those companies extended the warranties to 100k, no questions asked did all the engine work and as a result, I'm sure many of those owners bought another Toyota, VW
That's brand loyalty.
Dodge just screwed the pooch--never again will I nor any of my family members buy a Daimler-Chrysler product.
They say it costs 10 times as much to get a new customer than it does to retain an existing one. So screw them.
But speaking of karma, my wife and I were in the SUV
market- just crossed the Durango off the list. My Mom has driven Caravans for years, even as an empty-nester. No more.
So Daimler-Chrysler seems to be doing a stellar job of destroying their brand.