sovietjet
Posts: 2549
Joined: Sat Mar 15, 2003 12:32 am

Best Buy

Sat May 07, 2005 5:33 am

Anyone here worked at Best Buy or is working there now? I work in home theater and I like the job, you know it's not boring, not very exhausting, and you need some knowledge so most people I work with are pretty fun guys to talk to plus my manager is super laid-back. Anyone wanna share their experiences?
 
AeroWesty
Posts: 19551
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RE: Best Buy

Sat May 07, 2005 6:07 am

I don't work there, but I have to say that of all the electronics superstores, I like Best Buy the best since they've got relatively hassle-free rebates (that actually come back with a check in the mail), and the salespeople aren't on commission.

Every time I've called to see if a sale item was in stock, if it was, they'd hold one for me at the counter, and if not, they'd search the local stores for where one was to have it held for me, even if it was the last one.

When I'm ready to replace my big-screen TV, that's where I'll be headed, based upon how they've sold me lower-ticket items that they've probably not made much money on.
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CORULEZ05
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RE: Best Buy

Sat May 07, 2005 6:10 am

I don't work there but I think their sales people do a great job. I feel less pressured to buy things at Best Buy. Anytime I go to the local circuit city, its like everything they want to show me is the most expensive of whatever item I am looking for. I think its because they see me and the must say a "rip me off please" sign or something. At Best Buy, the guys are much cooler and laid back and are there to help. Not to mention that the majority are great eye candy... Big grin
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SLC1
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RE: Best Buy

Sat May 07, 2005 6:37 am

When I stepped into a Best Buy for the first time a year or two ago a few weeks after the opening of the Murray, UT store about 5 blocks from where I live. It was funny how they were telling you what a "hassle-free" environment there was at Best Buy because they weren't paid on commission, all the while you can't walk three steps without them telling you that they're not on commission. It was like they came up and yelled at you "HEY!!!! I'm not on commission."

Seriously, though, I've found Best Buy to be a good place to go, though sometimes a bit on the pricey side for things like DVDs.
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AirWillie6475
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RE: Best Buy

Sat May 07, 2005 6:54 am

I like the atmosphere but Best Buy is on the expensive side so I never buy stuff there but I go there often. I tried to buy a laptop there a few years ago. They didn't have it on-stock and did a terrible job of helping me with the future order so since then I haven't really bought anything there. The best electronic store is frys, I notice that frys has genraly older sales people so they are nice to talk to if I have questions.
 
thomasphoto60
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RE: Best Buy

Sat May 07, 2005 7:46 am

I like Best Buy, shop there frequently. Unlike their competition at 'Circusshi**y' which pushes you towards the high $$$ items (I am not certain but I believe they work off commissions) CTA (Switzerland)">BB's staff seems to be some more knowledgeable, helpful and less pushy. I also like the layout of most CTA (Switzerland)">BB stores (not all, however) as the seem to have more illumination and a less crampy feel to them.

Thomas
"Show me the Braniffs"
 
LOT767-300ER
Posts: 8526
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RE: Best Buy

Sat May 07, 2005 8:24 am

Quoting Thomasphoto60 (Reply 5):
I like Best Buy, shop there frequently. Unlike their competition at 'Circusshi**y' which pushes you towards the high $$$ items (I am not certain but I believe they work off commissions)

I work at CircuitCity, and I used to work at BestBuy. Why? Theres a few reasons, but perhaps its only at locations in NW Suburbs of Chicago.

CircuitCity isnt on comission, hasnt been for 2 years now. I sell computers, and I dont see anyone pushing for higher items (Since its not on comission we dont really care that much)

Theres alot of problems with Bestbuy when i worked there that pissed me off. #1 thing is people dont know what the hell they are doing, followed by a #2 pet peeve of not being able to clock in/out late/early. #3 being the god damn security in that store makes me think im walking into a store in Poland with security guys everywhere...annoying as hell..even as an employee.

CircuitCity just like BestBuy do pricematch, 110% of the difference of the competitor price, so I do not see what you guys are complaining about. Ive also found that its easier for customers to knock down prices on high priced items at CCity than BestBuy.

Quoting Thomasphoto60 (Reply 5):
CTA (Switzerland)">BB's staff seems to be some more knowledgeable, helpful and less pushy.

Give me a break man, I used to fix computers/sell them at BestBuy and its a bunch of @_*$)@. Best place to go if it wasnt for the fees is CompUSA.

I might add it probably depends on where you live, I speculate that its different from city to city.
 
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Crew
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RE: Best Buy

Sat May 07, 2005 8:50 am

I don't work at any best buys, but my best buy was on my first and current car, saved $7,000, so only payed $6 at a car yard Smile
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Chugach
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RE: Best Buy

Sat May 07, 2005 9:16 am

I like the Best Buy in Anchorage--never had any problems. I bought a new stereo for my truck last summer at a Circuit City in Portland and wasn't pressured at all. The guy gave me about five recommendations, and he said the best one was not the most expensive one--and he was right!
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thomasphoto60
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RE: Best Buy

Sat May 07, 2005 9:26 am

Quoting LOT767-300ER (Reply 6):
Give me a break man, I used to fix computers/sell them at BestBuy and its a bunch of @_*$)@. Best place to go if it wasnt for the fees is CompUSA.

Agreed, I would never buy a computer at Best Buy (then again they don't sell Macs) regardless. CompUSA or FRY's would be my two first choices.

Thomas
"Show me the Braniffs"
 
LY744
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RE: Best Buy

Sat May 07, 2005 9:40 am

I'd like to work at BestBuy, anybody know what the whole online-interview thing is all about?


LY744.
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TedTAce
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RE: Best Buy

Sat May 07, 2005 9:48 am

Quoting LOT767-300ER (Reply 6):
1 thing is people dont know what the hell they are doing

I agree with this wholeheartedly, esp when it comes to computers.. If your have your A+ it's a good place to cut your teeth, but for consurmers I wouldn't reccomend it at ALL! RTFM!!!

Quoting LOT767-300ER (Reply 6):
#2 pet peeve of not being able to clock in/out late/early.

Don't you just love cost control???

Quoting LOT767-300ER (Reply 6):
Ive also found that its easier for customers to knock down prices on high priced items at CCity than BestBuy.

I also have to agree with this. I was picking up a floor model DVD/VCR that had already been a little discounted, as I was paying full retail (willingly) for a more expensive item (27" TV). I advd able to get a several more bucks off the DVD/VCR's price, and they were very friendly about it.

I thought both places have commision based on extended warranties though, Please correct if this is wrong.
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USAFHummer
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RE: Best Buy

Sat May 07, 2005 10:20 am

http://www.bestbuysux.org/

This is an interesting site...anyone who works at Best Buy care to comment on these stories?

Greg
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clrd2go
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RE: Best Buy

Sat May 07, 2005 10:49 am

I buy a lot of stuff (CDs, DVDs, etc) at Best Buy..but..if I'm buying some serious
electronic stuff (car stereos, tvs, etc) I prefer Circuit City. I've found that of the 2, the sales people at CC are more knowledgeable and helpful.



Jim
What a long strange trip it's been
 
ltbewr
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RE: Best Buy

Sat May 07, 2005 11:07 am

I have and shop at both BestBuy and Circuit City, but go to other places such as Office Depot, Staples, CompUSA for retail store computer related items. I usually look at B-B & C-C usually on price, especially when ad sales items. Most B-B's are bigger than C-C's, B-B offers heavy appliances while C-C dropped them a few years ago, but sometimes the stores in your area may vary so one may be better than the other in your area.
As to the 110% price guarntee at C-C, about 3 1/2 years ago I bought a new 27" TV at CC, as was a model that would fit in my cabinet. The next week, I saw it was $30 cheaper, I brought in my receipt, and C-C gave the the difference + 10% credit on my master card account I used to purchase the set. Cannot complain about that!
 
satx
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RE: Best Buy

Sat May 07, 2005 4:37 pm

Quoting SLC1 (Reply 3):
It was like they came up and yelled at you "HEY!!!! I'm not on commission."

They are told to say that to everyone because Best Buy knows that for some people it convinces them to drop their guard, if even just a little bit. However, all that they're really saying is that Best Buy manages their sales force with 'all stick and no carrot.'

Get it?

They only care about one thing... selling warranties and high-margin accessories. If you sell enough of them, as a percentage of your total sales, then you get to keep your job. Sell more than anybody else in your department and you just might get a small raise or some other minimal compensation.

In some cases, Best Buy employees are told to intentionally jinx the sale when a customer refuses to buy the warranty, such as telling them the specific model they want is not in stock or is suddenly reserved for someone else. Best Buy also has a terrible history of expecting its employees to work off the clock. Many a raise and advancement opportunity was reserved for those who were willing to repeatedly betray the customer's trust and give up basic worker's rights.

The return policy has slowly been getting more and more restricted as well. As a result, Best Buy's policies are beginning to reach parity with many discount websites. Thus, I usually just buy off the web and save on the purchase price. If I later decide I really don't want something I simply resell it. That way I lose less money than the restocking fee I would have paid to Best Buy or CompUSA.

If you do decide to shop at Best Buy, be sure to take a friend who knows something about what you're looking for and ask the salesman to please keep his or her distance.
Open Season on Consumer Protections is Just Around the Corner...
 
USAFHummer
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RE: Best Buy

Mon May 09, 2005 1:08 am

And here's a case of Circuit City screwing up (in Boulder, no less!)

http://www.thedenverchannel.com/news/4460522/detail.html

Greg
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2H4
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RE: Best Buy

Mon May 09, 2005 1:28 am

I've shopped at several Best Buy locations, and although the service was good, I have....in every case, spent more time waiting in the check-out line than shopping. They need to open more registers.

As for music, I buy it all at one of the two locally-owned and operated music stores. I feel they're worth supporting.


2H4


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LOT767-300ER
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RE: Best Buy

Mon May 09, 2005 1:16 pm

Quoting USAFHummer (Reply 16):
And here's a case of Circuit City screwing up (in Boulder, no less!)

Dumb woman, you should never walk into any store with that kind of data on your computer asking people to transfer/move it.

Quoting LTBEWR (Reply 14):
As to the 110% price guarntee at C-C, about 3 1/2 years ago I bought a new 27" TV at CC, as was a model that would fit in my cabinet. The next week, I saw it was $30 cheaper, I brought in my receipt, and C-C gave the the difference + 10% credit on my master card account I used to purchase the set. Cannot complain about that!

Standard practice. We do this all the time, not only is this sweet because you get 110% but if you find it at a local competitor within 30 days cheaper than we also do 110% difference pricedown. However, not many people realise that Costco and Sams Club do not fit this because they are 'club' membership shops. Price matching doesnt even work with them.

Quoting TedTAce (Reply 11):

I agree with this wholeheartedly, esp when it comes to computers.. If your have your A+ it's a good place to cut your teeth, but for consurmers I wouldn't reccomend it at ALL! RTFM!!!

I love going into bestbuy and asking the guys ridiculous computer questions. One motherf'er decided it was a good idea to get a AMD64 gateway because XP is 64bit enabled, and then I asked him If I could play Doom 3 with the highest settings on a Toshiba S-series laptop with a 64mb integrated video card. I laughed in his face when the guy unbelievably said "Yea sure, you wont have any problems"
 
satx
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RE: Best Buy

Mon May 09, 2005 3:42 pm

Quoting LOT767-300ER (Reply 18):
I love going into bestbuy and asking the guys ridiculous computer questions. One motherf'er decided it was a good idea to get a AMD64 gateway because XP is 64bit enabled, and then I asked him If I could play Doom 3 with the highest settings on a Toshiba S-series laptop with a 64mb integrated video card. I laughed in his face when the guy unbelievably said "Yea sure, you wont have any problems"

You want to know why they would blurt such bullshit? In many cases it's because they don't even own a computer. In some cases they've never owned a computer, of any type. The only thing the average Best Buy 'associate' knows, is how to sell junk to naive consumers. Since you knew what you were talking about, the sales pitch was worthless. However, there are many folks who will come to a Best Buy associate and willingly and immediately profess to know nothing whatsoever about anything related to computers. Just one of those customers can make or break a salesman's entire day when personal ethics are checked at the door.

But you know what, as much as I like to support the average Joe, I just can't feel sorry for folks who ignore the fact that we live in a buyer beware society. With today's websites to help you out, there's really no reason you can't research and purchase the exact product you need without ever stepping one foot into the salesman's domain.
Open Season on Consumer Protections is Just Around the Corner...
 
slider
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RE: Best Buy

Tue May 10, 2005 3:24 am

As far as "big box" retailers, Best Buy is the 800 lb gorilla.

I like shopping there and have had good experiences. But if you trust the associates there, you're asking for trouble. The only ones I've found who know what the hell they're talking about are the car audio guys, usually because they're little Car Audio dorks. (However, I would not buy from them as a rule given their selection).
 
GalvanAir777
Posts: 201
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RE: Best Buy

Tue May 10, 2005 5:03 pm

Quoting SATX (Reply 19):
You want to know why they would blurt such bullshit? In many cases it's because they don't even own a computer. In some cases they've never owned a computer, of any type. The only thing the average Best Buy 'associate' knows, is how to sell junk to naive consumers. Since you knew what you were talking about, the sales pitch was worthless. However, there are many folks who will come to a Best Buy associate and willingly and immediately profess to know nothing whatsoever about anything related to computers. Just one of those customers can make or break a salesman's entire day when personal ethics are checked at the door.

Just who in the hell do you think you are? I worked my ass off at Best Buy for over 2 years, I made a good living and supported my needs and my families needs. Selling Computers, i worked hard and I wanted nothing more to help the people that came into my store. As a former best buy associate, i took pride in my job and the fact that i helped the people i came in contact with.

Which is more that I can say for you.
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sovietjet
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RE: Best Buy

Wed May 11, 2005 3:12 am

LOL, I work in home theater, I know alot about the stuff but I'm still a little shy when it comes to specifics about speakers, receivers and plasmas mainly because I don't get the experience since all the "older" people take the sale from me because "they know more". Actually they know only a little bit more but are instead much better persuaders. An old grandma coming to buy a TV first sees the LCDs and decides to look at them. I talk to her and mention that "old style" TVs are still an alternative but then one of the other guys took over and sold her the LCD anyways when I know she didn't want it 100% and would probably spend $300 than $3000.
 
tristarenvy
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RE: Best Buy

Wed May 11, 2005 3:32 am

Never been pleased with the place. Went to buy a new refrigerator. No body in that department. So I have them page some one. And I wait...and wait...and wait. I have them page again...nada. Find manager, tell him I'm not SHOPPING, I'm here to buy one, as ours just died. And nothing happens. And I start to get mad, and go ask the person who paged a sales man, to do it again. I get on cell phone, calling other non-Best Buy stores to see if there is a better deal. Finally, after 1/2 hour of paging a guy shows up. Had it not been the best price for what I needed, I'd have left. I said something to the manager about it, and it was pretty obvious he didn't give a f***.

Wife had same experience buying a nice camcorder. Guy takes forever to get to her...forever to go see if it's in stock, and then helps someone else. Then tells wife, "It's out of stock". Thankfully, she was up on her Zoloft, that day....
If you don't stand for SOMETHING, you'll fall for ANYTHING.
 
ordflyer
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RE: Best Buy

Wed May 11, 2005 3:52 am

I don't have anything in particular against Best Buy except that their checkout lines always seem to last forever. I don't really have any experiences with their salesmen because usually we'll have the product in mind that we want to buy before we go to the store, so we skip the sales pitches and get the product that we had previously researched and decided on.
Now as for their competition, Fry's absolutely blows them out of the water (if you're lucky enough to live near one you know what I mean  Wink)
 
LOT767-300ER
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RE: Best Buy

Wed May 11, 2005 4:25 am

Quoting SATX (Reply 19):
You want to know why they would blurt such bullshit? In many cases it's because they don't even own a computer. In some cases they've never owned a computer, of any type. The only thing the average Best Buy 'associate' knows, is how to sell junk to naive consumers. Since you knew what you were talking about, the sales pitch was worthless. However, there are many folks who will come to a Best Buy associate and willingly and immediately profess to know nothing whatsoever about anything related to computers. Just one of those customers can make or break a salesman's entire day when personal ethics are checked at the door.

No, its not even that. I know almost all of these young guys have computers, they just dont know crock about them.

Quoting GalvanAir777 (Reply 21):
Just who in the hell do you think you are? I worked my ass off at Best Buy for over 2 years, I made a good living and supported my needs and my families needs. Selling Computers, i worked hard and I wanted nothing more to help the people that came into my store.

You supported a family on a non-commission job where a senior gets payed what? $16-17 per hour, and thats a top-out. Hey if you did, more power to you.

Sovietjet, you ever go to ABT Electronics over in Glenview?
 
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EA CO AS
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RE: Best Buy

Wed May 11, 2005 7:38 am

Ok, here's the thing - Best Buy, like any retailer, has good people and bad people. The good ones at Best Buy are EXCELLENT. Unfortunately, they're few and far between.

The vast majority are young kids who either don't give a shit or don't know anything.

My best friend works at Best Buy on the side for extra cash, and even LGW-Luftfahrtgesellschaft Walter (Germany)">HE says it's all about selling the service plans. That's their big push, and if you don't consistently do it, you're history.
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airlinelover
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RE: Best Buy

Wed May 11, 2005 2:04 pm

maybe no pressure on the sales floor, but when you are at the register they always try to get you to sign up for the "Free" issues of some magazines that require you to give your cc number. Uhhhhhh.. No.. DVD prices are expensive, but I go to Best Buy for a lot of stuff..

CompUSA has to be one of the worst run places in the world. I used to work there and one of the things THERE is if a customer doesn't want the warranty you are supposed to walk away from them. Other issues they have is security. a friend of mine used to be head of LP at one and has described some of the crazy stuff they were asked to do as LP head. They treat their associates like crap. People have been DEMOTED becuase they followed the rules that were laid out for them. It's a very "Clique" type place, where if you are not chosen to be on the "In" group of people, your work time is made a living hell..

Also their techs shouldn't be trying to use a computer, much less fix them..

I'll go to best Buy thank you very much..

Chris
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
 
airlinelover
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RE: Best Buy

Mon May 16, 2005 4:57 am

Ok, sorry to bring this thread back up, but I just had a hellacious experience at Best Buy, and felt that this is a good thread to post it in..

I was recently given a new radio for my car, and I wanted Best Buy to hook up the wire harness for me.. (The original GM radio plus is gone..) They did it for my Alpine a few years ago, cost me under $20. So I go in there yesterday evening, and ask them how much and when.. They told me at least $50 and to bring it back at 11am in the morning. They said they didn't need my name, etc etc.

So I wakeup early today, to get to Best Buy at 11am. I arrive a few minutes early, someone else with an appointment was already outside waiting, no big deal tho.. He had no problem letting them do a 20 min wire job before his. Well, we go inside, and they say there is no way in hell they will do it today. Can't get to it until at least the middle of the week.

I asked why the guys last night told me to bring it in at 11am this morning and would have no problems, but here I am, having problems. The installer said there is no way they said that as they didn't put my name down. Also, he said that there was only one guy working last night, so "you must be lying to me". I asked for his manager, who told me the same thing, using the same words. Including "lying".

Well, I then asked for the STORE mgr on duty, not some low-level supervisor. 5 minutes later, this kid with "Customer Service Manager" comes out and I explain the situation to him. He also said that I was lying, there was only one guy working the previous night, and if they HAD told me that they would have taken my name and info.

To top it off, he claimed not to have the number to other best buys in the area, and I practiacally had to twist his arm off to call the front and call them. In the end, no one had time for a 20-min wire job, and I went home pissed off.

Once home, I called around to some circuit city stores. On the phone, I was greeted with much friendlier people, who seemed to truly want to help through the situation. I found a store that was on the way to my work that would install it, no problem. So I drove there, and they wired it for me. AND it cost $30 less then Best Buy would have!

SO I think Circuit City has a new customer, while best buy has lost one..

Just some information for everyone..


Chris
Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
 
APFPilot1985
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RE: Best Buy

Mon May 16, 2005 12:34 pm

I work at circuit city, and i like it. Its good for supporting my photography habit as i get a nice discount on everything. We arent on commission and in my store most people tell us that we know a lot more than the best buy in town. I don't really push too hard on most things and usually I talk people down to a lesser priced computer if i think they are buying overkill. I pitch warranty but only because i have had to use it personally and it paid off.
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JBirdAV8r
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RE: Best Buy

Mon May 16, 2005 2:27 pm

Hmm.

Few things to consider here:

You'd be hard-pressed to convince me that most salesmen at Best Buy or ANY retailer are just full of malicious intent and their only goal in life is to bilk you out of all your hard-earned money. The responsibility to be a smart consumer falls on you.

For those of you fortunate enough not to have had to experience the nightmare of being a retail money-making monster's minion, it's rather hard for you to understand. Best Buy is notorious for being tougher on it's "specialists" than most other comparable retailers (such as Circuit City, OfficeMax, etc.). What you probably don't notice as your salesman is pitching his spiel about the essential accessories or those blasted service plans is the stare of his/her manager(s) in the background, watching every move of the sale. Any employee (or ex-employee) will tell you that Best Buy is a very number-driven organization; stores are pitted against each other in real-time and "power ranked" according to their sales performance. Any numbers in the bottom half, sometimes even the bottom two-thirds of the company, are considered unacceptable, and immense pressure is applied to the sales staff to "bring the numbers up"--i.e. sell more service plans and accessories. Such "motivation" is driven by questionable business ethics, naturally, under the guise of "getting the customer everything they need." If you, as a specialist, don't buy into this mantra--well, you're as good as toast. And I'm sure a good portion of the readers of this forum know what it's like to be a poor college student. You don't neccessarily do the things you'd LIKE to do; you do the things you HAVE to do to make whatever pittance of a wage you can. In big stores like Best Buy and Circuit City, commission is a thing of the past--associates get few incentives but more pressure to schlep as much product as (in)humanly possible.

My suggestions to those of you who dislike the sometimes "shady" salesmanship of retail associates:

1) As mentioned previously, the Web provides a wealth of product information. I highly suggest doing your own research beforehand--and that requires being thorough. Remember that the highest-priced items don't necessarily equate to those which fill your needs, and that most big-ticket items DO require at least one or two things to work properly. Caveat emptor. Be a SMART customer--the VAST majority of the consumer base in the United States fails to make smart purchasing decisions.

2) When the salesperson goes through their spiel, be understanding (and I know that's going to be tough for a lot of forum-goers). Gruffly and rudely dismissing the salesperson does little to discourage salesperson; in fact, it makes the specialist increasingly apathetic, and they will be more apt to "try" and sell more to you. If you say "I know you have to say this, but X, Y, and Z is all I can afford and is all I plan on buying today", they will most often understand and ease their pressure quite a bit.

And, for Pete's sake, just be nice. A little kindness goes a long way. If waiting in line seriously ANGERS you, well, you should probably try to put things into perspective...
I got my head checked--by a jumbo jet
 
ruger11
Posts: 50
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RE: Best Buy

Tue May 17, 2005 6:35 am

one other thing... you can have a good sales person in a circuit city in XYZ town and a crappy guy or girl in another town. I found Near my Uncle's house near atlanta I like the circuit city he goes to, where he knows everyone and they are all nice. Closer to my familys house in savannah, I go to best buy, they seem to have ok people.

but realisticly, like Jbirdav8r said... 99% of the time when I go shopping for a product I know EXACTLY what I want cause I research online. I'll just browse stuff before I buy. The only thing I'd need to try in store would be maybe a desk or chair to see how I liked the feel.
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: Best Buy

Tue May 17, 2005 7:54 am

Quoting GalvanAir777 (Reply 21):
I worked my ass off at Best Buy for over 2 years,

Same here.

Quoting GalvanAir777 (Reply 21):
Selling Computers, i worked hard and I wanted nothing more to help the people that came into my store.

Same here, initially.

Quoting GalvanAir777 (Reply 21):
As a former best buy associate, i took pride in my job and the fact that i helped the people i came in contact with.

Same here, initially.

Quoting GalvanAir777 (Reply 21):
Which is more that I can say for you.

Whatever. You have no idea who you're talking to.

Selling junk at Best Buy was a real eye-opening event for me. It showed me that I can be corrupted as easily as anyone else. After a while, I was pulling all the same stunts that all the other salespeople were pulling; the exact same tricks that the mangers and supervisors were asking us to play. I sold people stuff they didn't need because that was how we were rated and that was how we were ensured another pay check and a chance at a decent raise. Simple as that.

Thus far you have not disputed any of the following...

1. Best Buy has a history of encouraging off-the-clock work
2. Best Buy salespeople are rated almost entirely by warranty and peripheral sales
3. Best Buy computer salespeople often do not even own a computer
4. Best Buy weekly ads are routinely plagued by extremely 'euphemistic' technical specifications that don't match the actual product.

Now, it's been a long time since I worked for Best Buy, but based on my shopping experiences there I would have to say that it appears not much has changed over the years. A salesperson is there for one reason, and anybody who's hoping for some 'good Samaritan' in wolf's clothing is just asking for trouble. I've said it before and I'll say it again...

NEVER TRUST THE WORD OF A SALESPERSON!

Sure, one in a dozen might not be out to screw you, but those aren't very good odds when you consider what's at stake. I ought to know, after all, I was one.
Open Season on Consumer Protections is Just Around the Corner...
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Best Buy

Tue May 17, 2005 8:09 am

Quoting APFPilot1985 (Reply 29):
I work at circuit city, and i like it. Its good for supporting my photography habit as i get a nice discount on everything. We arent on commission and in my store most people tell us that we know a lot more than the best buy in town. I don't really push too hard on most things and usually I talk people down to a lesser priced computer if i think they are buying overkill. I pitch warranty but only because i have had to use it personally and it paid off.

Oh yea? You guys running screen 14 competitions over there? You know when the new system is coming online? DPS Is pretty damn archaic but it does the job (except when it fails in the holiday season that is)
 
pgh234
Posts: 732
Joined: Tue Jul 10, 2001 12:48 pm

RE: Best Buy

Tue May 17, 2005 2:03 pm

I too worked at a Circuit City last summer. As far as I am concerned, your enjoyment of the job depends 100% on your managers. I had cool managers who, while pushing the numbers, realized we were all just kids making $6.50/hr and really didn't care very much. Since turnover was so high due to the low wages, the managers realized that there was a point where the numbers didn't matter anymore and the workplace should be more fun. As such, we had among the highest numbers in the region simply because of our more laid back sales practices. (At least a few customers per day would tell me that they shopped at CC simply because we were much more friendly and less pushy than the Best Buy...which was convieniently located directly across the street from us)

pgh234
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Best Buy

Tue May 17, 2005 3:40 pm

Quoting Pgh234 (Reply 34):
I had cool managers who, while pushing the numbers, realized we were all just kids making $6.50/hr and really didn't care very much.

AFAIK I havent heard of any CCity paying 6.50...I know that Merchandising and CS starts at 7.50

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