UTA_flyinghigh
Topic Author
Posts: 6304
Joined: Wed Oct 03, 2001 8:46 pm

Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 7:50 pm

Hello all,

I booked last week a hotel via http://www.opodo.fr, it says in the confirmation email that the charges would be 354.74 Euro :

Montant à régler à l'hôtel

354,74 EUR

Hilton **** réservé avec la carte
Type de carte de paiement : ****
Numéro de la carte de paiement: **** **** *** ****

Sous-total
354,74 EUR


Today I log on to my bank account.
WTF ?
27.08.05
419,09 EUR
HILTON


So what should I do ?

UTA  checkeredflag 
Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
 
QANTASforever
Posts: 5794
Joined: Tue Apr 03, 2001 6:03 am

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 7:52 pm

Quoting UTA_flyinghigh (Thread starter):
So what should I do ?

Call the company.

Call the bank.

QFF
Fighting for the glory of the Australian Republic.
 
Andreas
Posts: 5880
Joined: Tue Oct 09, 2001 7:56 pm

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 7:55 pm

Did you check that opodo price? Is it taxes/fees included or excluded?

Often enough I found hotel prices excluding taxes, fees, surcharges... in New York it could easily amount to 20%, which would explain 419 Euro.
I know it's only VfB but I like it!
 
UTA_flyinghigh
Topic Author
Posts: 6304
Joined: Wed Oct 03, 2001 8:46 pm

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 8:04 pm

Quoting Andreas (Reply 2):
Did you check that opodo price? Is it taxes/fees included or excluded?

The price quoted was all inclusive except extras purchased onsite.
354.74 was the amount I agreed to be debited from my account.

UTA  checkeredflag 
Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 8:09 pm

How many nights are you booked? Take a copy of your bank statement with you and demand an upgrade to a suite. It might be a cheap way to a nice upgrade.  Smile

(Or, you could just call the toll free number for Opodo and ask them to explain the difference in the charges. Failing that, I'm sure there's some draconian EU law that you can exploit for them overcharging your bank account.)
International Homo of Mystery
 
UTA_flyinghigh
Topic Author
Posts: 6304
Joined: Wed Oct 03, 2001 8:46 pm

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 8:14 pm

So far :

1) Emailed Opodo asking for clarification
2) Phoned up the bank who recredited my account pending investigation (sent them copy of the booking confirmation)

I'll keep you posted on the developments.

UTA  checkeredflag 
Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
 
iakobos
Posts: 3255
Joined: Wed Aug 06, 2003 6:22 pm

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 8:20 pm

If it is about Abu Dhabi, it could be the taxes.

Was UTAette fully aware that she maried the French version of Mr Bean ?
(I mean, the tongue and all....just wondering...)
 
RedDragon
Posts: 1096
Joined: Sat Jul 03, 2004 2:24 am

RE: Being Ripped Off By A Website, What Should I Do?

Wed Aug 31, 2005 8:23 pm

Sounds a bit dodgy - hopefully they'll clear it up as a "clerical error" with a bit of chasing. (My parents had a fradulent transaction on their credit card when they booked a hotel in London, and found a second charge a couple of months later. After investigating it with the bank (the Nationwide), they received the following month's statement. Instead of crediting the dodgy amount, it had been debited a second time... d'oh!)

The other week I booked a load of hotels and flights for a family holiday in the last two weeks of September. My parents and I are driving around a few places in central Spain, with my siblings joining us for a long weekend - so I ended up having to book nine separate transactions, some in Euros and others in Sterling. I hope nothing goes wrong there...

Rich  expressionless 

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