|Quoting Slider (Reply 5):|
* We have an ADT system, which is OK and I think is one tool.
Whatever you do, don't get ADT. We cancelled them after 20+ attempts(phone, letter, registered letter, letter from attorney, etc.) to get them to change our service address after a move. They did a great job of setting up the equipment in the new house, had no trouble changing the billing address(anybody surprised here), but were completely unable to change the service address.
After all of these attempts, I was 1000 miles away on business when we had a real prowler peeking in the window - My wife did the right thing and hit the panic button causing ADT to dispatch the police to our old residence several miles away. Obviously not particularly helpful.
, so I call ADT and ream out every manager I can find and am assured that the matter has been resolved. Next night(maybe two later, it's been about 8 years) same thing happens. At this point, I ream them out again, tell them in no uncertain terms that they can cancel the contract, I'm not paying them another cent, and that if they're smart they'll just let it go at this point. I follow this up with another letter from our lawyer and we all assumed that this was the end of it as they did not respond to us or to our attorney.
Next chapter, about a month ago we indirectly get a collection notice from the SOBs. It was addressed to our old house and somehow got delivered to my parents' house about two miles away. I call them up for another ass reaming session and the CSR cheerfully asks me "This is for the service at 3809 ..... right?" Yes, you guessed it, they still to this day have the service address wrong despite the fact that she found some of our letters and the letter from our lawyer in their file. I ask for their legal/risk management department and am told that they can't transfer calls there - convenient.
She promises to get me a call back the next day. I tell her I'll believe it when I get it but don't find it very likely - this offends her. Well, I was right - still have not received the call from them so we're going to have to sue the idiots to get this off our credit report.
So, if you do use ADT - never, repeat never, take the service with you. Better yet, get service with somebody else. Of course, if you do, they'll probably buy them within a year anyway.
As to what we did about security after cancelling them, wasn't much of an issue - I took a job out of state about a month later and we moved to a place where locks weren't needed, much less alarms and have stayed with this plan since.