|Quoting AirWillie6475 (Reply 6):|
While I agree the theory behind what your manager did, it wasn't the right thing to do practically. The reason? Because the subject did what she did, turn to the manager. Your manager is not going to be a hero by doing what he did. Every cheesy employee training video that I have seen always say that the customer is always right. And you shouldn't make the customer angry. It's their problem you can't fix the world, best thing to do is learn from that and be loving to the people you know.
I have to disagree. If I am reading your post correctly, it sounds like you think the Mgr should have looked the other way, merely because the person who was battering the child (I am assuming Cadet57's description of what was taking place wasn't embellished) was a customer and, as you said, "the customer is always right". What if this customer had been seen stealing an item from the store? Probably a poor analogy, being that a property crime cannot compare with child abuse but, for discussion sake...are you saying that, because the customer is always right, the Mgr should not step in and confront the customer? Or, taking the Mgr and store out of the equation...let's say you are walking down the street and witness someone slapping a woman around..are you saying that, because women probably slapped around all the time, it's her problem and, seeing as you can't fix the world, you should look the other way?
Again, assuming Cadet57's description of what was taking place is accurate, not only do I think the Mgr. was right for stepping in but I think he had an obligation to the victim to do so.