Wanted to share the details of my recent experience...
I visited Minnesota last weekend to see my family. My brother needed to pick something up at a local mall so I went with, and as I needed a new pair of dress shoes, I visited one of the mall's department store anchors by the name of Von Maur (privately-held Nordstrom-type chain headquartered in Davenport, Iowa with stores across the Midwest). Imagine my shock when I passed a rack of dark-red colored t-shirts sporting a faux-aged vintage (double-globe) TWA logo!! AND
... they were marked down to $8 from the upper 20's (can't recall original price)!! OF
COURSE, after I got over my initial shock... and thinking things such as... "I wonder if AA
is licensing the TW
logo out now as an additional revenue stream?" and "How cool is it that TWA has become a hip retro fashion item!"... I just HAD to have one. Unfortunately, they only had small and large left, neither of which fit me perfectly. The extremely helpful (and cute) associate, who proactively asked me if I needed any help, offered to call other stores, found a medium, and had it charge-shipped to my home. It arrived yesterday in a dress shirt box, neatly-wrapped in tissue paper with a gold seal, with a handwritten thank you note on the receipt!!! Von Maur doesn't charge for shipping, and I didn't have to pay tax! I know my mom has shopped them for years in Illinois and loves them (I have received numerous b-day & Christmas gifts purchased from them), but as I hate shopping, I've never paid much attention. However, in an age where Federated/Macy's has become the Wal-Mart of the traditional department store market across this country due to its recent purchase of May Company, this experience really made an impression as a surprising last remnant of what the traditional department store experience was all about, and is a fantastic example of incredible customer service.
Bottom line: unexpectedly found an inexpensive, totally awesome TW
clothing item (of all things) at a fantastic department store that understands what top-notch customer service is about and is able to deliver it!
I'm wearing the shirt out tonight... hopefully won't spill beer on it.
An unexamined life isn't worth living.