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fxramper
Posts: 5837
Joined: Sun Dec 04, 2005 12:03 pm

Thanks Alot Apple!

Sun Apr 30, 2006 1:32 pm

So I got into my pool with the Nano and it broke. I called Apple and told them I broke it in my pool and didn't have a replacement/warranty card. They said no problem and would replace the Nano free of charge. I wasn't even charged a replacement fee or shipping. They sent a prepaid shipping box with DHL and I get a new Nano in 2 days.

I'm still in shock... bouncy 

 
bill142
Posts: 7853
Joined: Wed Aug 04, 2004 1:50 pm

RE: Thanks Alot Apple!

Sun Apr 30, 2006 1:33 pm

Umm.. why were you getting into a pool with a nano? since when were they water proof?
 
User avatar
fxramper
Posts: 5837
Joined: Sun Dec 04, 2005 12:03 pm

RE: Thanks Alot Apple!

Sun Apr 30, 2006 1:36 pm

Quoting Bill142 (Reply 1):
Umm.. why were you getting into a pool with a nano? since when were they water proof?

Forgot it was in my swim shorts...careless mistake.  


I did mention to the Apple Customer Care supervisor I spoke with that Apple should develope a water-proof version of the iPod for people like myself. He sent a memo to Steve Jobs!  Smile

[Edited 2006-04-30 06:40:51]
 
UAalltheway
Posts: 1358
Joined: Thu Mar 24, 2005 8:31 am

RE: Thanks Alot Apple!

Sun Apr 30, 2006 1:55 pm

Sounds like you need something like this:

http://www.powermax.com/product/Otte...ano_Waterproof_Case/ms-139039.html

Better luck next time  Wink.. but good to hear about your good experience with Apple CS Big grin
 
lentigomaligna
Posts: 438
Joined: Sun Oct 23, 2005 9:06 pm

RE: Thanks Alot Apple!

Sun Apr 30, 2006 1:57 pm

Quoting FXramper (Thread starter):
They said no problem and would replace the Nano free of charge

What what what?

I sent in my malfunctioning 6 month old, under-warantee, PowerBook. They said it had liquid damage (not sure from what), which voided the warantee, charged me $1100 and then proceeded to take over 5 weeks to get it back to me (5 business days my ass). Glad it's going well for you, but hell, I wish they'd treated me that well.

[Edited 2006-04-30 07:19:56]
 
Garri767
Posts: 2207
Joined: Sat Mar 26, 2005 2:00 pm

RE: Thanks Alot Apple!

Sun Apr 30, 2006 2:07 pm

Quoting Lentigomaligna (Reply 4):

i dont get how get gets it replaced and sent back without warranty..(fxramper)  confused 
Two wrongs may not make a right, but three lefts do!
 
IAH777
Posts: 2810
Joined: Thu Mar 20, 2008 8:55 pm

RE: Thanks Alot Apple!

Sun Apr 30, 2006 2:54 pm

Quoting Bill142 (Reply 1):
Umm.. why were you getting into a pool with a nano?

Listening to Handel. Duh...  biggrin 
 
User avatar
fxramper
Posts: 5837
Joined: Sun Dec 04, 2005 12:03 pm

RE: Thanks Alot Apple!

Mon May 01, 2006 8:16 am

Quoting Lentigomaligna (Reply 4):
Glad it's going well for you, but hell, I wish they'd treated me that well.

a nano isnt a powerbook!  Smile

Quoting Garri767 (Reply 5):

i dont get how get gets it replaced and sent back without warranty..(fxramper)

neither do i, but im not gonna argue! i told them i dropped it in the pool, im not gonna complain!  Smile

Quoting IAH777 (Reply 6):

Listening to Handel. Duh...

Tchaikovsky.  Smile
 
aloges
Posts: 14842
Joined: Tue Jan 17, 2006 3:38 am

RE: Thanks Alot Apple!

Mon May 01, 2006 9:51 am

Well, at least we know where all that money you have to pay for one of those external-HDDs-with-a-tiny-display-and-a-little-software goes to... oh and I do know a Nano has flash memory.
Don't cry because it's over, smile because it happened.
 
Daleaholic
Posts: 2653
Joined: Sat Oct 29, 2005 9:38 am

RE: Thanks Alot Apple!

Mon May 01, 2006 10:09 am

So... technically I could phone Apple, tell them I dropped my Nano in the pool and they send me a new one. Well that'd be good because I don't have one!!! Don't particularly like apple anyway.
Religion is an illusion of childhood... Outgrown under proper education.
 
lentigomaligna
Posts: 438
Joined: Sun Oct 23, 2005 9:06 pm

RE: Thanks Alot Apple!

Mon May 01, 2006 10:29 am

Quoting FXramper (Reply 7):
a nano isnt a powerbook

Yeah, but the thing is I didn't admittedly drop mine in the pool  silly 

Lucky bastard.
 
boeingfever777
Posts: 1990
Joined: Tue Jul 28, 2009 1:35 am

RE: Thanks Alot Apple!

Mon May 01, 2006 10:57 am

Quoting Garri767 (Reply 5):
i don't get how get gets it replaced and sent back without warranty..(fxramper)

It's called customer service and loyalty. Drew's ex has Macbook Pro 2.16 and a Mac Mini with the 23-inch Cinema HD display all on airport! So trust me Apple will replace a $200 nano for him due to his customer loyalty.

I can't wait for Apples Home Theater technology devices in late summer! Big grin
Faire du ciel le plus bel endroit de la terre.
 
IAH777
Posts: 2810
Joined: Thu Mar 20, 2008 8:55 pm

RE: Thanks Alot Apple!

Mon May 01, 2006 2:17 pm

Quoting FXramper (Reply 7):
Tchaikovsky

But he didn't write Water Music.  Wink

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