klm672
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Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 10:55 pm

I thought it might be a fun idea (I could be wrong) to let everyone in on some tips and hints and other interesting notes on your job and how we can improve it. I do realize that on a.net we all come from different countries so this may not work as smooth as I would like but lets give it a shot.
I work at a grocery store in America.

-If the light is on, someone its open, just because 3 people are in line at one register and none at another light means its closed

-If at all possible, try to put the heavy items on the belt first. Its hard to shift around everything in your cart at the end to fit them in.

-All produce has a code, it doesn't help much if you tell us the price, we need to put in the code for invitory reasons.

-As nice as a thought that it is, the cashiers and baggiers do not know where every single item in the store is, we're almost never there unless we're shopping ourselves.

Your turn!
 
UTA_flyinghigh
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 10:59 pm

RTFM before calling/emailing support.

UTA  checkeredflag 
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Cadet57
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:05 pm

Quoting KLM672 (Thread starter):

yup  checkmark  I work at a grocery, and its a pain in the ass. Its work that I work in the Deli, which is next to the Butcher, when he leaves, people think Im a butcher and when I tell them I cant cut any meat for them they flip out and swear, call me a liar and say i really am the butcher but am too lazy or, Im not going to help them because their Hispanic(true story)
Doors open, right hand side, next stop is Springfield.
 
MattRB
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:10 pm

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

 checkmark   bigthumbsup 

So much time wasted because they don't..

From yours truly:

Fighting the PC Feel Good Bull Crap ™ with logical facts may just get you fired (we'll see how the next few days go, I'll update if this proves true)
Aviation is proof that given, the will, we have the capacity to achieve the impossible.
 
carmenlu15
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:13 pm

From my experience in airline reservations (guess it applies to call centers in general):

- A little courtesy goes a LOOOONG way.

- The menu is there for a reason. Listen to the options available and dial accordingly, that way you'll be redirected to the proper agent.

- If for any reason you are not satisfied with the service provided, you're in your right to ask for a supervisor. When doing so, however, please remain calm; otherwise, the supervisor will already be defensive when you speak to him/her.

- Have all the information handy when calling. It's amazing the amount of people that complain their call is taking too long, when they are the ones keeping the agent on hold.

- Always take note of the agent's full name, it helps a lot should you have any claim.

Saludos  airplane 
Don't expect to see me around that much (if at all) -- the contact link should still work, though.
 
flyingbabydoc
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:16 pm

Quoting KLM672 (Thread starter):
Your turn!

Don't place kids, even toddlers or small babies, on a high table/dresser/ bed. They do roll and fall on their little breakable heads.

Don't EVER let kids ride a bike without a helmet

Never hesitate in seeking medical attention even for the smallest complaint. It is better that we say it is nothing that you end up with a delayed therapy for your kid.

I could go on for days...

Alex
Marriage is the art of turning a lover into a relative
 
TransIsland
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RE: Tips And Hints From Your Job To Help Everyone

Tue May 02, 2006 11:24 pm

I'm a college lecturer...

Hint to students: Don't put up signs on notice boards across campus advertising "second hand textbooks, mint condition," and then act surprised when your final exam grade isn't all that wonderful - especially when you hardly ever showed up to class.

Another hint: Yes, your cell phone does have an OFF button. I can show you.

Third hint: If you copy and paste your term paper from the Internet, I will find out - especially if you plagiarise something I wrote.

Fourth hint: Drawing an airplane on the blackboard/whiteboard before class is rather nice, but it does not get you an A in a history - all it does, is prove to me that you googled my name.

I could go on and on.  Wink
I'm an aviation expert. I have Sky Juice for breakfast.
 
Twistedwhisper
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:29 pm

I'm an airfreight forwarder:

Before you pick up the phone to call me, ponder the following things:

- Do you know where you want to send the shipment? There's no country called Shanghai, and there's no city called New South Wales.

- If I ask you about the weight and dimensions, will you be able to provide me with them? "Some 60 kilos" is not accurate enough.

- Make sure that you realize the difference between CPT and DDU. Or EXW for that matter.

- Yes, magnets are dangerous goods, hence they require special handling = expensive.

- Yes, you do have to pay the fuel surcharge. Yes I know that it is sometimes more than the actual freight, it's not my decision though.

- There's a reason I give you the booking number/house airwaybill number. Make a note of it.

Quoting Carmenlu15 (Reply 4):

 checkmark 
Read between the lines.
 
Pope
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:35 pm

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

Ok. Fair enough. But on the flip side. How about providing a printed manual. More and more products aren't comming with printed manuals and you're left having to search through a poorly index 400 page Adobe Acrobat file to find what you're looking for.

While we're at it, how about not printing a manual in 15 languages and then folding it up into tiny little sections so it's impossible to follow where the instructions are going to.
Hypocrisy. It's the new black for liberals.
 
mbmbos
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:38 pm

I work in a large law firm and have a lot young IT people who report to me. Very often, one of these guys or gals will get stuck on projects, then end up not completing them. Here are a few suggestions if you get stuck on a project:

- Talk to your supervisor. If you're stuck, there may be a valid reason - you don't have the adequate resources to complete the job, you may lack knowledge or a job skill to complete the job or someone in the organization may be getting in your way. A good supervisor will be a resource to you and can help you resolve the impasse.

- Work on something else for a while. Sometimes it's a big psychological boost to have a little success elsewhere. So, put a project aside and get something else on your to-do list done. You'll return to the tough project feeling refreshed and successful.

- Take small steps. If you're overwhelmed with a job, break it down into small, manageable pieces. Finish a piece and reward yourself - take a break and get a cup of coffee, or surf the internet for a few minutes.
 
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nighthawk
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RE: Tips And Hints From Your Job To Help Everyone Out

Tue May 02, 2006 11:40 pm

Quoting UTA_flyinghigh (Reply 1):
RTFM before calling/emailing support.

if you have read the manual and still need to ask for help, please provide us with ALL the details, every last seamingly insignificant detail.

Please dont just say "my computer is broke" and expect us to give you a fix. You dont go to the doctor and tell them "i dont feel well" and expect to recieve a diagnosis of cancer and be booked in for kemotherapy......
 
ABfemme
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 12:05 am

Quoting Flyingbabydoc (Reply 5):
I could go on for days...

Hey Alex, me too!!

One good piece of advise - If someone complains of central chest pain going up into their jaw or down the left arm put them in a car and go straight to A/E (alternatively ring immediately for an Ambulance) - Don't bother ringing the General Practitioner - simple as that.

Quoting KLM672 (Thread starter):
interesting notes on your job and how we can improve it.

How about our Government employ more Nurses !!

 Wink
Women do not have hot flushes, they have power surges
 
kazzie
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 12:11 am

What would help:

- If Passengers read about the term and conditions BEFORE the flight so they don't get caught out and start arguing

- If Passengers queued for the right flight, They are displayed you know....

- If Passengers held their passports open on the photo page and gave me them and there BP individualy like instructed to, Not give me a pile of passport all closed up and BP's else where, slows up the boarding process... grr
Bazinga punk.
 
kmh1956
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 12:34 am

I work as a school receptionist....
This is for parents:
Before you call, make sure you know to whom you wish to speak. I am not psychic.
Learn what your child is doing, what class he/she is in, who the teachers are and when school holidays are.
We have a long break in the summer, two weeks at Christmas and two weeks in the spring. That is sufficient time to plan a family vacation. Taking the kid out of school during term time is disruptive.
We are not your child's parents; you are. Take responsibility for their behavior. If it's bad, expect that it will be dealt with. The teachers are far too busy to devise ways to pick on a student.
'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
 
milan320
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 2:52 am

Easy, all you need to do is get the book by Corinne Maier, entitled Hello Laziness (Bonjour paresse in French but translated to many languages).
A Bible for the slacker like myself, a good and funny read:

http://www.msnbc.msn.com/id/5698558/
-Milan320
I accept bribes ... :-)
 
saxdiva
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 3:26 am

Quoting TransIsland (Reply 6):
If you copy and paste your term paper from the Internet, I will find out - especially if you plagiarise something I wrote.

 checkmark  And after I catch you the first time, please don't try it in subsequent papers. I will not only catch you again, but I'll also assume you're too stupid for college and will do what I can to shorten your career here.

Fifth hint (building off TransIsland's list): If your professor is droning on and on and then suddenly stops, it's probably a good idea to glance up from your cellphone/GameBoy/magazine and see what he/she is staring at before your classmates start giggling at you.

Sixth hint: Five minutes before class is NOT the time to call and ask if you can take the exam at a later date because you haven't been showing up for a while and didn't know it was scheduled for today.
 
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ManuCH
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 3:41 am

If you are unable to setup your Internet connection, fine, we're here to help. But if your computer is simply too old to run Internet, or is missing an Ethernet/USB port, don't ask for a refund on your subscription. Read system requirements before subscribing.

-Manuel
Never trust a statistic you didn't fake yourself
 
satx
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 3:43 am

Quoting KLM672 (Thread starter):
-If the light is on, someone its open, just because 3 people are in line at one register and none at another light means its closed

-If at all possible, try to put the heavy items on the belt first. Its hard to shift around everything in your cart at the end to fit them in.

-All produce has a code, it doesn't help much if you tell us the price, we need to put in the code for invitory reasons.

-As nice as a thought that it is, the cashiers and baggiers do not know where every single item in the store is, we're almost never there unless we're shopping ourselves.

My grocery store has automated registers; you just scan your own stuff and then put it in a bag, swipe your card and you're done. It can handle coupons, checks, coins, cash, whatever. The only time a person gets involved is if you're buying beer or wine.  Big grin
Open Season on Consumer Protections is Just Around the Corner...
 
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KaiGywer
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 9:11 am

Quoting SATX (Reply 17):
My grocery store has automated registers; you just scan your own stuff and then put it in a bag, swipe your card and you're done. It can handle coupons, checks, coins, cash, whatever. The only time a person gets involved is if you're buying beer or wine. Big grin

I love self check out. Walmart has it here  Smile
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
redngold
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RE: Tips And Hints From Your Job To Help Everyone

Wed May 03, 2006 11:13 am

College Librarian:

--Please do not highlight, underline, or dog-ear pages in our books. The next person who checks out the book may not find the same passages as interesting.

--Believe it or not, post-it notes markers terrible for books. They have an acidic adhesive that seeps into the paper, eventually leaving a stain and turning it brittle; post-its that are left in books may result in torn pages if the person who removes them is not careful going about it. Please tear off the adhesive strip and use the plain paper if you have nothing else.

--Color photocopying is available and inexpensive. Black-and-white photocopying is available and even less expensive. Cutting pictures out of our books and magazines will get you billed for damage, banned from the Library and possibly expelled from the college. Consider the first two options again.

--I am here to serve you but part of my job is to educate you and facilitate your independent use of our resources. I will gladly help you learn how to use the Library catalog and research databases; however, I will not repeatedly look up things for you after the first few times. I also will not pull books for you, read them or write your bibliography for you. Repeated requests for the latter will result in less help with the former.

--Do not "shop" your Library rule/procedure problem with me to see if you can get a different result than from another staff member. We do communicate with each other, and we do take note of difficult patrons.

--Your obscure topic paper due in 12 hours does not constitute grounds for an emergency, worldwide, all-inclusive reference search on my part. Please come early and come prepared.

--If you need help finding a book from past reading, do not ask me to look at your record. We do not keep records of your borrowing history, as this would constitute a breach of confidentiality.

--If you MUST find a book from past reading, please have an author's name or title... or a significant well-known chunk of text available for reference... or the name of a major work of art referenced... not an obscure in-joke or "well, it was about an airplane crashing and two people fell in love and..."

--Unfortunately, I cannot tell you what fines your adult-child student owes, or what books your adult-child student has checked out and overdue. The key word here is "adult" and even though you are paying tuition, the student now has both financial responsibility and the right to confidentiality.

--We would like to see anything that you intend to hand-feed into our photocopiers. Using commercially-bought transparencies is probably okay. Hand-feeding a piece of plastic you found in your studio will probably result in a drooling copier and a service call... at your expense.

--Staring at me, turning red-faced, screaming, sighing loudly, and/or pounding your fist are unlikely to sway me in favor of renewing billed items, reducing/waiving your fines, or bending any other rule. Being friendly, having a clear library record, and arriving early are more likely. Even so, I have to consider any exception in context of all patrons.

--Problems with your professor's reserve list should be brought up with your professor. We cannot read his/her mind.

--Please do not ask me for all of the books on a professor's reserve list. Chances are that there are more than two, and that's the limit for checkout. Please consult the reserve list first.

--No, we do not "share" patron information with the government. However, thanks to the USA PATRIOT Act, even if we were subpoenaed for such information, we could not tell you that investigators were here to investigate.

Thank you for visiting and please come again!
redngold
Up, up and away!
 
flyingnanook
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RE: Tips And Hints From Your Job To Help Everyone Out

Wed May 03, 2006 1:04 pm

I work in the accounting office for a college bookstore so I don't spend much time dealing with the public, but I do have a few pointers.

Read the sign next to the door. Chances are that if it says "Bookstore Office" the people inside can't help you with stuff dealing with the radio station down the hall.

Listen to the person who answers the phone. If the person says "UAF Bookstore, this is Jen," chances are that person is not Joe at the Registrar's Office.

Pay attention to your surroundings. When walking up the stairs looking for the bookstore, notice a large open door, beyond which is shelves of books. Don't keep going upstairs and wander the hallway until you see a sign that says "Bookstore Office" and expect the bookstore to be located inside.
Semper ubi sub ubi.
 
Pope
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 12:53 am

Quoting Kazzie (Reply 12):
- If Passengers read about the term and conditions BEFORE the flight so they don't get caught out and start arguing

Oh please. The terms and conditions are adhesion agreements. They aren't negotiated. They are basically a way for the airlines to try to get out of all responsibility for anything.

Essentially they can be boiled down to this. You pay us upfront. We'll do what we want to get you from point A to point B but if anything goes wrong (whether or not we control it) you aren't entitled to much more of anything than your money back.

How about airlines write the T&C's in plain language and attach them to every ticket.
Hypocrisy. It's the new black for liberals.
 
carmenlu15
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 1:57 am

A little bit more airline-specific:

- Please make sure you are calling the right place. Sounds obvious, but my most memorable quarrel involved a passenger insisting he was booked in one of our flights, and he was furious because I couldn't find the reservation... turns out he was traveling with a whole different airline.  Yeah sure

- "Two hours before your flight" means 120 minutes. Not 60, not 90, not 115 -- 120 minutes.

- If your flight departs shortly after midnight, you must be in the airport the night before the date printed in your ticket. That is, if the flight departs at 00:15 May 5, you should be there at 22:15 May 4. If you show up on May 5, you will have missed your flight; yes, we can gladly rebook you, only if there is space available and after you have paid penalty for changes. Again, this may sound obvious for you... trust me, virtually all our LAX/SFO operations were red-eyes, and this was a daily occurrence when I worked in reservations.

- We can give you a guideline of the requirements you need to enter a certain country, but you should always check with the embassy/consulate.

- One last thing: We do our best effort to help you. Just because you happen to know that the call center is outsourced, it DOES NOT give you the right to treat us like trash. Thank you.
Don't expect to see me around that much (if at all) -- the contact link should still work, though.
 
BMIFlyer
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 2:02 am

Hmm, here we go.....

Turn up at least one minute before the train doors close, or you may find I will leave you behind.

Keep your feet off the seats. How many times do I have to tell you?

Remember to get off at the correct station, i'm not there to wake you up and carry you off when we arrive!!

Behave yourself on board, or you may end up in a police station, and not the train station as you were hoping to be.


Thats all for now  Wink


Lee
Sometimes You Can't Make It On Your Own
 
seb146
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 2:45 am

From my two jobs:

My morning job is McDonalds. We have the same items as all the other ones in the Pacific Northwest. It's McDonalds. You should know what you want when you make the choice to come in. Don't take 15 minutes to order because we are timed.

We, the cashiers, do not have the power to change prices. If the one up the street charges something different than we do, that is their perrogotive, but we charge our prices because the franchise owners set the prices.

We do not have the power to magicaly cook lunch in under 2 minutes at 8AM. We are not set up for it. If you want lunch, you need to wait until 10.30 like the sign says.

My evening job is Pizza Hut. Don't drink/get high. You may think your jokes and playing around is funny, but I am being timed and I just want to get to my next delivery as quickly as possible. Besides, it does not make any sense to me when you are responding to the voices in your head.

Also, don't drive around if you are drunk/high. It ruins my night.

Don't apologize for only tipping me a dollar. Times are tough. Most people I deliver to are college students and working families. Tips are optional and I will take all I can get. Even if it is a dollar.

If your order is $14.75, don't hand me $15 and say "keep the change" and expect great service from me. No tip is better than a sh*tty tip....

GO CANUCKS!!
Life in the wall is a drag.
 
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ManuCH
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RE: Tips And Hints From Your Job To Help Everyone

Thu May 04, 2006 3:11 am

Quoting Seb146 (Reply 24):
Don't take 15 minutes to order because we are timed.

Ohh... that's why the guy behind the cash register yells "next pleeeeeease" as soon as you approach the entrance, even if the place is *empty*? I found that quite upsetting: coming from Europe, products sold by McD have quite different names, and I would have to figure what my "Cheeseburger Royal Meal" is called over there  Smile

What also makes Starbucks' employees angry is asking for "a coffee" Big grin (no, I didn't do it).

-Manuel
Never trust a statistic you didn't fake yourself
 
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KaiGywer
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 3:12 am

Quoting ManuCH (Reply 25):
products sold by McD have quite different names, and I would have to figure what my "Cheeseburger Royal Meal" is called over there

That's why you stand back a little until you have decided, so other people can go before you. (I worked at Burger King)
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
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ManuCH
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 3:24 am

Quoting KaiGywer (Reply 26):
That's why you stand back a little until you have decided, so other people can go before you. (I worked at Burger King)

Yes, that's what I obviously do ... but in some places it looks like they actually hail you to the counter. I'm just standing back, empty McD, and the guy goes "next pleeeeease" even if it's only me Big grin must have been a bad day ...

-Manuel
Never trust a statistic you didn't fake yourself
 
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KaiGywer
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 3:30 am

Quoting ManuCH (Reply 27):
Yes, that's what I obviously do ... but in some places it looks like they actually hail you to the counter. I'm just standing back, empty McD, and the guy goes "next pleeeeease" even if it's only me must have been a bad day ...

Come on now, he was trained to yell that anytime he saw somebody Big grin
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
Greyhound
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RE: Tips And Hints From Your Job To Help Everyone Out

Thu May 04, 2006 3:31 am

- It's not nice to always send new people back to the engine room for 'relative' bearing grease

- If someone pisses you off, you can easily ducktape that person's coveralls together and put about 30-40 staples in there.

- To go along with the above... you can also cram the entire ship's library in someone's rack if necessary

- Or you can do what I did... throw a breakfast sausage in the guys rack.... wait for him to get in, then laugh with the rest of the bunkroom while pretending nothing ever happened.

- On halfway night it's probably not going to be a good idea to bid on the Weapons Officer to go "smash trash" because his is one of the final signatures on your various watch qualifications cards.

- Also probably not a good idea to laugh when the Engineer calls the Weapons Officer a little pussweed.

- Again, as with the first suggestion, don't send new guys back to the engine room to feed the shaft seals.

So these suggestions were Navy related... but I thought they were funny  biggrin 
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