It is really surprising how work conditions go worse after all the time you spent at the same place. I've been working at the same call centre for the last 3 years, and in fact this is my very first job. I don't go to the uni yet, so I have to work full time, and for a wage of around CRC 220,000 (close to $500) a month. I don't want to say the name of the call centre because otherwise people from there could find out about this post (especially when ITS screens the computers).
The thing is that since in our account we only give e-mail support, the rules have been very relaxed. But now we're completely changing the rules regarding breaks. Since I never used my 30 minute break for lunch, and divided my overall 40 minutes break to 4x10 minutes, I could go out at that point and have a smoke or simply do a little spotting. Now we have fixed times on when to go on a break and when to have lunch, and I can't do four 10 minute breaks a day anymore! This is unacceptable. And also, now we have to ask for permission to go to the toilet. If this was a financial account or an account with phone support, where you are needed as long as your shift lasts, that's no problem. But this is an account which gives e-mail support and isn't as stressed out as those phone support accounts. Why the hell are they doing this now? The previous system worked for the time I've been here, so why change something if it isn't broken? Or is it simply that bvoth account manager and account supervisor want to screw us, just because of their concern for a new product that is coming out soon? Couldn't they have been a bit less strict on that? These new rules won't motivate any of us to do a much more efficient job. People were more flexible with when they took their lunch breaks, because at the regular time, which is 7 pm or 12 pm for the dayshift, there are long lines in the cafeteria, and by coming either a bit later or a bit earlier at their discretion, they can avoid those lines much easier. Now it's just fixed times, and a teamlead could even deny that you go to the toilet because of coverage issues. For god's sake, this is e-mail support, we don't need to be that closely monitored with our damn breaks as the phone accounts need to be!
This is an outrage, and after thinking about it for the last few weeks, I'm now seriously considering to quit this job. I don't want to stay here any longer, so upper management can do with me what they want, because I don't want to put up being treated like shit anymore. However, my options are very limited. The only option at the moment is a place at Hewlett Packard, but personally, I would not be very thrilled to work for them, if it is another call centre job they're offering. I would also be willing to work for an airline, for example something people suggested that I should take a job at the check-in counter for CM at SJO. I would have gone to Germany, but I don't have enough money to stay there for at least 3 months and to search a job. So I'm out of options today. Any suggestions on how I should go about my desire to find a new (non-call centre) job and maybe some good words of advice?