I'll give the correct name whent I am at home, but in the interest of job preservation, I'll keep this as non descript as possible for now.
Now Ms. M is Legendary where I work. Her Modus operandi is to call in using a variation of her real name, get someone she has never talked to, rush them through a call and force them to make the mistake of giving her free fuel service for her green honda while she is located in California. Now at the end of 2005 and the begining of 2006 this was working like a charm, until she was told flat out that we were no longer going to give her service. She made the odd attempts for a week or two after that, but pretty much played it cool until tonight.
So she calls in, get's an FNG, and the FNG gets so flustered she turns the call over to a junior team lead who authorizes the serice w/out looking at her name. As I am in charge of California calls tonight I flag it to the senior sups, who tell me not to bther sending service (as I thought they would). So 35 minutes into her 90 minute ETA (as usual) she call back raising hell about where is her service at.... yadda yadda, I want a sup...
So she get a senior team lead who tells her she is not getting service and she tries to play dumb. He finally calls her by her 'real name' and tells he we know she's abusing the system. She hung up and has not called since.
So to Ms. M. :
:finger: :finger: :finger: :finger: :finger:
And I hope you enjoy your roadside !!!