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AirPacific747
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PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:25 pm

Hey all!

My desktop computer which is no more than 6 months old suddenly wont start up anymore. It worked fine this morning, then this afternoon I had to restart my computer because I wasn't able to hear any sound from my computer.
I restarted it, it showed the start up screen (the fujitsu siemens logo and the pentium 4 logo), then it usually continues with the windows loading screen, but the screen turned blank, just as if the computer was switched off.

I then shut it down completely, started it up again, and the same result occured. I opened up the computer, took out the memory and put it in again to make sure it sat in place. I tried putting the recovery cd into the cd drive which was included with the pc, but with no luck.
Is it a hardware failure?

Thankyou in advance!
 
LOT767-300ER
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:28 pm

See if your hard drive spins normally, or see if it spins at all. Sounds like your HD failed.
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:33 pm

Quoting LOT767-300ER (Reply 1):
See if your hard drive spins normally, or see if it spins at all. Sounds like your HD failed.

This might be a possibility, but how do I check if it spins? would I be able to hear it?
 
LOT767-300ER
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:40 pm

run chkdisk/fdisk or just put your hand on it see if it spins and vibrates.
 
FlyKev
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:41 pm

Does indeed sound like a Hard Drive problem to me.

First, (If you have one) check your HDD light on the cas is flashing when your computers turned on. if it isnt, then theres a HDD problem.

Secondly, check all cables are plugged in securly.

Thirdly, make sure your boot order is set to the HDD first, this way you can see if its running

(Normally found by hitting DEL at turn on, and going into the Advanced BIOS configuration)

Check the Hard Drives set to boot first in the boot sequence.

Save and restart.

Hope this helps.

kev.
The white zone is for immediate loading and unloading of passengers only
 
Klaus
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Mon Jun 12, 2006 11:49 pm

Quoting AirPacific747 (Thread starter):
PC Help Needed! - Klaus You're Not Welcome! Big grin

How rude!  mischievous 

Nevertheless: I don't have too much experience with PC BIOSes, but I don't see a disk problem as the probable cause. In that case you'd most probably see a respective error message, but the PC would still stay on.

If it actually switches off (with the fans stopping and the power LED going off as well), I'd guess that it's a safety-related emergency shutdown (to prevent further damage from a major system malfunction, such as defective cooling or bad voltage regulators) or a major power supply failure.

Again, I don't have too much experience with actual PC motherboards, but apart from rather subtle software problems (including the theoretical possibility of a malware infection) my guess would go towards defective hardware.

After making sure you're free of electrical charge (equalized potential) against the PC, I'd unplug all but the essential peripherals (potentially including non-essential cards), I'd check all internal connectors (power, signals, expansion cards, RAM, fans etc.), I'd look into the manual (if you've got one - they're actually useful on rare occasions!) and if nothing else helped I'd get help from service. Well, I personally would start checking voltages and stuff, but you shouldn't try that unless you knew what you were doing.

Yes, you'd probably be less unhappy with a Mac in most respects (can't disappoint you entirely, now can I? Big grin), but even though severe hardware failures may be rarer there, they still can happen as well.

Good luck!
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:03 am

Quoting FlyKev (Reply 4):
Thirdly, make sure your boot order is set to the HDD first, this way you can see if its running

The standard settings were set to boot the CD-rom drive first, but I changed it to the harddrive. I also checked that the HD light does flash when I turn on the pc. It didn't seem to help though.

Quoting Klaus (Reply 5):
How rude!

Sorry about that! I was just joking I am just not in the mood to hear about how great Apples are at the moment (wish I had a macbook pro )

Quoting Klaus (Reply 5):


If it actually switches off

It doesn't. The computer remains on, but the screen is black just like if it was turned off. And I know the screen is correctly connected because it shows the startup logos when the computer is turned on.

Quoting Klaus (Reply 5):
Yes, you'd probably be less unhappy with a Mac in most respects (can't disappoint you entirely, now can I?

Oh shaddup!

I will try to see if a computer technician from my father's old company is able to help me. He has helped us before, but when I called him a few hours ago, he didn't suggest anything that I hadn't already tried.
I hope he can fix it, and if he isn't able to, its tough luck then I guess, because I am not sure that I am able to find the receipt for my computer, which means I have to pay for it getting repaired myself

[Edited 2006-06-12 17:21:06]
 
FlyKev
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:24 am

Hmm, can you boot into safe mode? This is usually done by holding down F8 at system start up.

Let me know if you can.

Kev.
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Jamie757
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:29 am

Quoting FlyKev (Reply 7):
Hmm, can you boot into safe mode? This is usually done by holding down F8 at system start up

I was just about to suggest trying this as well.  Smile

Rgds.
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:31 am

Quoting FlyKev (Reply 7):
Hmm, can you boot into safe mode? This is usually done by holding down F8 at system start up.

Let me know if you can.

Thanks! Yeah it comes up with a menu, but when I enter "boot windows in safe mode" it comes up with a list of 5-6 files. Could those files be the ones missing/damaged?

This enables me to use the command prompt though and possibly re-install windows from there. It just sucks because I will lose a lot of important files if I do re-install everything

[Edited 2006-06-12 17:33:33]
 
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ManuCH
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:38 am

To me it sounds like a corrupt Windows system file which just hangs the system while booting. If you're not able to boot into safe mode as suggested by FlyKev, I would try a system recovery with the WinXP setup CD.

-Manuel
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CPH757
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:38 am

Does the BIOS detect the harddrive at all?

If you can hear the HDD spin, I would also try the F8 option, but it seem unlikely that it's the problem.

Try to boot from a Windows installation CD. If it boots, and you are able to navigate through the installation, check if the installation can detect your harddrive. If it can, the drive is still alive - it could be the Master Boot Record (MBR) that is damaged. I recall that there are tools for fixing this on the Windows installation disc.

If it won't boot, try to disconnect every parts of hardware connected to the motherboard (I assume that it's not a laptop). Then reconnect power, CPU, and memory (you might start out with just one block). try to boot. Does the machine tell you that there aren't any boot devices? If so, try to connect either harddrive or CD drive, and test whether you are able to boot from one of those.

Well, to finish off, this post was posted from my brand new Macbook Pro Big grin
Last flight: SAW-CPH on H9 on 02/11/09 - Next Flights: 23/12/09 CPH-AAL on QI, 30/12/09 CPH-LHR on SK, 19/01/10 CPH-CDG-
 
FlyKev
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:38 am

Quoting AirPacific747 (Reply 9):

This enables me to use the command prompt though and possibly re-install windows from there. It just sucks because I will lose a lot of important files if I do re-install everything

Hold on a moment, from here, you may be able to do a system rollback. Go to start menu, accessories, system tools and choose system restore. Take your compouter back to before your sound disapeared.

Kev.
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oly720man
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:41 am

Do you have a network card? I've had a few times when a dead network cards stops the computer running up.
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Jamie757
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 12:59 am

Quoting AirPacific747 (Reply 9):
Thanks! Yeah it comes up with a menu, but when I enter "boot windows in safe mode" it comes up with a list of 5-6 files. Could those files be the ones missing/damaged?

No, when windows boots into 'safe mode' it scrolls through a list of .dll and .sys files on screen as it accesses them.

Quoting ManuCH (Reply 10):
To me it sounds like a corrupt Windows system file which just hangs the system while booting. If you're not able to boot into safe mode as suggested by FlyKev, I would try a system recovery with the WinXP setup CD.

This makes sense and it's probably connected to your soundcard/onboard sound drivers.

Do you have the original Windows XP OS disk? Or is it a manufacturers recovery disk?

Rgds.

[Edited 2006-06-12 18:05:53]
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:22 am

Quoting ManuCH (Reply 10):
To me it sounds like a corrupt Windows system file which just hangs the system while booting. If you're not able to boot into safe mode as suggested by FlyKev, I would try a system recovery with the WinXP setup CD.

I think this might be my only option  Sad Thankyou for your advice!

Quoting CPH757 (Reply 11):
Does the BIOS detect the harddrive at all?

Yes it does!

Quoting CPH757 (Reply 11):
Try to boot from a Windows installation CD. If it boots, and you are able to navigate through the installation, check if the installation can detect your harddrive. If it can, the drive is still alive - it could be the Master Boot Record (MBR) that is damaged. I recall that there are tools for fixing this on the Windows installation disc.

what command for the command prompt should I use in order to be able to boot from the windows cd-rom without having to reformat the whole harddrive?

Quoting CPH757 (Reply 11):
Well, to finish off, this post was posted from my brand new Macbook Pro

ass! Big grin

Quoting FlyKev (Reply 12):
Hold on a moment, from here, you may be able to do a system rollback. Go to start menu, accessories, system tools and choose system restore. Take your compouter back to before your sound disapeared.

What do you mean by that? I am not able to load windows

Quoting Oly720man (Reply 13):
Do you have a network card? I've had a few times when a dead network cards stops the computer running up.

I don't think so.. I am using wireless internet if that is what you're talking about. So I have a USB wireless network card plugged in to my computer.

Quoting Jamie757 (Reply 14):
No, when windows boots into 'safe mode' it scrolls through a list of .dll and .sys files on screen as it accesses them.

okay, but it stops after about 5-6 file names
 
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:32 am

Quoting AirPacific747 (Reply 9):
I will lose a lot of important files if I do re-install everything

Not if you just reinstall. You will only lose files if you reformat. Doing an "over-intall" will just fix Windows, and not mess up any of your other files. There may be some settings that get changed, but you won't lose files.

I will give you the same advice I give to every other person I build a computer for: "Install Windows on it's own drive." All apps and file should be on a second drive. You can make a seperate partition on the main drive, but if the drive fails, that's not much help.

Russ
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:35 am

Quoting AirPacific747 (Reply 15):
what command for the command prompt should I use in order to be able to boot from the windows cd-rom without having to reformat the whole harddrive?

I think you need to go into your BIOS and set your CD-ROM drive to first boot device, then pop the Windows disc in the drive and restart your machine.

Rgds.
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:38 am

Quoting Jamie757 (Reply 17):
I think you need to go into your BIOS and set your CD-ROM drive to first boot device, then pop the Windows disc in the drive and restart your machine.

Then the PC will quickly display "Press any key to boot from CD-ROM". If you don't, it will try booting from the hard disk and just hang again. So, be quick and press that key when asked for it. Good luck...

-Manuel
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:39 am

Quoting 777DadandJr (Reply 16):

I will give you the same advice I give to every other person I build a computer for: "Install Windows on it's own drive." All apps and file should be on a second drive. You can make a seperate partition on the main drive, but if the drive fails, that's not much help.

Okay but I do not have a second drive besides my external maxtor harddrive.

Quoting Jamie757 (Reply 17):
I think you need to go into your BIOS and set your CD-ROM drive to first boot device, then pop the Windows disc in the drive and restart your machine.

I tried this already, and the screen goes blank just like if the cd wasn't in the cd drive
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:48 am

When trying to enter command prompt, it tells me this:
multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32hal.dll
multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32KDCOM.dll
multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32BOOTVID.dll
multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32configsystem

odd :S
 
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:49 am

I don't really know, but I think it might be overheating as well.

Because my laptop was doing it a lot recently and I found the fan was clogged, and it know works fine.

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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:51 am

Quoting AirPacific747 (Reply 19):
I tried this already, and the screen goes blank just like if the cd wasn't in the cd drive

First of all, make sure you press "any key" when prompted to do so, otherwise it won't boot from CD.

If you're not even prompted to press any key to boot from CD, try this: does your PC boot from the CD if you physically disconnect the hard disk? If yes, the hard disk's logic board might be fried.

If it still doesn't boot, even if you disconnect the hard disk, it could the mainboard's IDE controller.

Both are bad and can't be replaced... I mean, unless you replace the hard disk or the entire mainboard.

Edit: I've just seen now that you're getting the "multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32ntoskrnl.exe" messages ... which means the hard disk is alive somehow. Try harder to boot from CD, it must be possible at this stage, you just must not miss that "press any key to boot from CD" prompt.

-Manuel

[Edited 2006-06-12 18:53:05]
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 1:51 am

Quoting AirbusA346 (Reply 21):
Because my laptop was doing it a lot recently and I found the fan was clogged, and it know works fine.

I just removed all the dust from the fan inside my desktop pc.. didnt seem to help  Sad
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 2:00 am

Quoting ManuCH (Reply 22):
Edit: I've just seen now that you're getting the "multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32ntoskrnl.exe" messages ... which means the hard disk is alive somehow. Try harder to boot from CD, it must be possible at this stage, you just must not miss that "press any key to boot from CD" prompt.

Well it doesn't prompt me to press any key
 
AC773
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 2:57 am

Quoting AirPacific747 (Reply 9):
It just sucks because I will lose a lot of important files if I do re-install everything

Don't worry about it. I'm sure there are plenty of A.netters willing to share their porn collections with you. Just ask!  silly 

Quoting AirPacific747 (Reply 24):
Well it doesn't prompt me to press any key

Have you been able to get into the BIOS to change the boot order?
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ManuCH
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 2:57 am

Quoting AirPacific747 (Reply 24):

Well it doesn't prompt me to press any key

Stupid question: is this a genuine (ie. original) and bootable Windows XP CD? Not some "add on" CD or some not-so-well-made backup copy?

If you set the BIOS to boot from CD first, and the disk is genuine and bootable, but it still doesn't prompt to press any key, I would first try another disk, and if this still doesn't work, you might have - guess what - a defective CD reader, or a defective mainboard. Huh.

-Manuel
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:07 am

Quoting AC773 (Reply 25):
Don't worry about it. I'm sure there are plenty of A.netters willing to share their porn collections with you. Just ask!

LOL!! Big grin ok thats good! Now all I need to do is to format my harddrive and re-install windows  Wink

Quoting AC773 (Reply 25):
Have you been able to get into the BIOS to change the boot order?

Yes, but it still doesn't help.

Quoting ManuCH (Reply 26):

Stupid question: is this a genuine (ie. original) and bootable Windows XP CD? Not some "add on" CD or some not-so-well-made backup copy?

Yes it is an original copy that came along with my computer when I bought it 6 months ago. It is specifically designed for fujitsu siemens computers and wont work on any other brands (I tried using it on my HP laptop without success)
I have used this cd before to format the harddrive to start all over. The cd is called "Recovery DVD"

Quoting ManuCH (Reply 26):

If you set the BIOS to boot from CD first, and the disk is genuine and bootable, but it still doesn't prompt to press any key, I would first try another disk, and if this still doesn't work, you might have - guess what - a defective CD reader, or a defective mainboard. Huh.

I hope not!! Anyway, I dont have any other copies of windows xp on a cd-rom so I am kind of screwed I guess..
 
rolfen
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:19 am

If you cant boot from the CD then it's a hardware problem.
You may need to set up the PC to boot from the CD in the bios first. You need to look in the BIOS for "boot devices" and set the 1st boot device to the CD.. that's how it is usually done.

If it turns out to be a hardware problem (and I could bet it's one, because AFAIK, all software problems spit out some sort of error message), then you need to work by elimination, that is eliminate (=disconnect) as much hardware as you can and see if it solves the problem. You should be left with the motherboard, graphic adapter, CPU, the least amount of ram necessary and the hard drive.

If the problem is gone then it was from one of the components your removed. If it's still there then the culprit is one of the remaining parts and you should try switching them and see if that does it... swap the hard drive for another one... swap the ram stick, etc... until you've pinpointed the origin.

But if I was to make a wild guess, I'd say it looks mostly like a hard disk failure. So before going by all these steps, check your hard drive first. Just unscrew it and hold it while the PC boots. Put your PC on the table, you dont want to get electrocuted! You should feel it spin up. If in doubt put your ear against it (again, watch out for that electricity!). If you dont hear it spin up or if it does spin up but keeps making a repetitive sound (krrr-tac-tac, krrr-tac-tac, krrr-tac-tac, krrr-tac-tac... uh I think you get it) then it's damaged. You'll have to send it to a data retrieval specialist if you care about your documents.

Other things I'd suspect:
- graphic adapter: the screen changes to VGA mode at that point, so it might be related to that.
- The mother board: it contains the hard disk controller which might be the root of the problem
But do follow the right procedure that i described in the 2nd paragraph, after checking the hard drive of course.

It may sound complicated but you're actually lucky, your problem is a relatively easy one because it's a total failure. Sometimes faulty components fail on and off at random times... sometimes working properly for days at a time. These are an absolute nighmare to diagnose.

[Edited 2006-06-12 20:35:05]
rolf
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:29 am

Quoting Rolfen (Reply 28):
You may need to set up the PC to boot from the CD in the bios first. You need to look in the BIOS for "boot devices" and set the 1st boot device to the CD.. that's how it is usually done.

I did this already but without any luck!

Quoting Rolfen (Reply 28):
If it turns out to be a hardware problem (and I could bet it's one), then you need to work by elimination, that is eliminate (=disconnect) as much hardware as you can and see if it solves the problem. You should be left with the motherboard, CPU, the least amount of ram necessary and the hard drive.

If the problem is gone then it was from one of the components your removed. If it's still there then the culprit is one of the remaining parts and you should try switching them and see if that does it... swap the hard drive for another one... swap the ram stick, etc... until you've pinpointed the origin.

But if I was to make a wild guess, I'd say it looks mostly like a hard disk failure. So before going by all these steps, check your hard drive first. Just unscrew it and hold it while the PC boots. Put your PC on the table, you dont want to get electrocuted! You should feel it spin up. If in doubt put your ear against it (again, watch out for that electricity!). If you dont hear it spin up or if it does spin up but keeps making a repetitive sound (krrr-tac-tac, krrr-tac-tac, krrr-tac-tac, krrr-tac-tac... uh I think you get it) then it's damaged. You'll have to send it to a data retrieval specialist if you care about your documents.

I should try to do what you're describing above, but I will do it later, because I dont have time enough for that tonight. I did however check that the harddrive light is flashing when I turn on my pc.

Quoting Rolfen (Reply 28):
- graphic adapter: the screen changes to VGA mode at that point, so it might be related to that.

Maybe this is it. Are you saying it could be the graphicscard? I did a long flight yesterday in flight simulator overnight which was over 9 hours long. Do you think this could have killed my graphicscard? (ATI Radeon X600)

Anyway thankyou all for your help so far!!! It is really much appreciated!

[Edited 2006-06-12 20:31:07]
 
rolfen
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:37 am

Just to be sure, not only does the display go blank, but the computer actually freezes, right?
Good luck!
rolf
 
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:43 am

Quoting Rolfen (Reply 30):
Just to be sure, not only does the display go blank, but the computer actually freezes, right?

I think so.. I am not able to see what is going on on the screen so it is difficult to tell, but it freezes when trying to enter the command prompt.
I have never ever experienced something like this before!
 
IFEMaster
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 4:17 am

If it's just 6 months old, it's probably still under warranty. Give your vendor a call, let them sort it out.
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 4:19 am

Quoting IFEMaster (Reply 32):
If it's just 6 months old, it's probably still under warranty. Give your vendor a call, let them sort it out.

It is indeed still under warranty, but only if I am able to find the reciept
 
IFEMaster
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 5:20 am

Quoting AirPacific747 (Reply 33):
It is indeed still under warranty, but only if I am able to find the reciept

Who'd you buy it from? Most vendors will be able to bring up date of sale by serial number. Call them and see what they say. I know Dell only require either the serial number of the Service Tag number, and Sony and Toshiba have similar systems.
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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 5:28 am

Quoting IFEMaster (Reply 34):

Who'd you buy it from? Most vendors will be able to bring up date of sale by serial number. Call them and see what they say. I know Dell only require either the serial number of the Service Tag number, and Sony and Toshiba have similar systems.

Well I bought it from a scandinavian hardware store called Elgiganten
www.elgiganten.dk if you're interested

anyway I think that is a good suggestion! I should call fujitsu siemens and see if they are willing to help me.

Another thing is that I bought it with my credit card, so I know that I will be able to go back to the date where I bought it and use that as a proof that I bought it from them.

[Edited 2006-06-12 22:31:50]
 
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 7:27 am

Quoting AirPacific747 (Reply 35):
Another thing is that I bought it with my credit card, so I know that I will be able to go back to the date where I bought it and use that as a proof that I bought it from them.

Yeah it should be possible. A friend had the screen of his laptop replaced under warranty althoug he had lost the invoice. I think he used a bank credit card statement as a proof of purchase. Dont take no for an answer  Smile
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 9:13 am

Quoting AirPacific747 (Reply 35):
Another thing is that I bought it with my credit card, so I know that I will be able to go back to the date where I bought it and use that as a proof that I bought it from them.

Something to bear in mind as well, is that if they refuse to repair the faulty machine, then in the UK (I'm not sure about Denmark, I'd assume it was similar for EU countries though), you can claim the money for a repair back from your credit card company.

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AirPacific747
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RE: PC Help Needed! - Klaus You're Not Welcome! :D

Tue Jun 13, 2006 3:25 pm

Quoting Rolfen (Reply 36):
Yeah it should be possible. A friend had the screen of his laptop replaced under warranty althoug he had lost the invoice. I think he used a bank credit card statement as a proof of purchase. Dont take no for an answer



Quoting Jamie757 (Reply 37):
Something to bear in mind as well, is that if they refuse to repair the faulty machine, then in the UK (I'm not sure about Denmark, I'd assume it was similar for EU countries though), you can claim the money for a repair back from your credit card company.

Thankyou for your advices! I don't know if I can claim my money back this late in the process though, but I will take the computer to the retailer where I bought it and do everything I can to make them fix it at their own expenses

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