itsjustme
Posts: 2727
Joined: Sun Apr 25, 2004 6:58 pm

Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:37 am

http://www.nbc4.tv/video/9152183/detail.html

This is a link to a video showing part of a report on a 3 month investigation KNBC (Los Angeles NBC affiliate) did on Jiffy Lube. How this place stays in business is a mystery to me. This is the second time in as many years that a news agency has done a sting on Jiffy Lube. In the previous investigation, the "customer" (a reporter wearing a hidden camera and microphone) brought his vehicle in for just an oil change. After doing a cursory inspection of other components of the vehicle, several "necessary repairs" were found and suggested to the customer by the Jiffy Lube mechanic. What the mechanic didn't know was, prior to being brought in for the oil change, the vehicle had been given a complete overhaul and had just had it's radiator flushed, trans fluid changed, and air filter changed. What were the recommended repairs by the Jiffy Lube mechanic? Trans fluid change, radiator flush, and new air filter.

As you will see in this latest sting, 9 Jiffy Lube locations were investigated. 5 of them were caught ripping off it's customers. This time by charging for repairs that were never performed. I especially like the part of the video where the District Manager lies about his identity.
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:43 am

I hate jiffy lube. couple years ago. I took my car there for an oil change. It was winter and i diddnt feel like doing it myself. So long story short. They put in 20w truck oil and charged me for it. My car is a 3.1l v6. It needs 5w30... So I told them to drain it and put the correct oil in. As im not paying for something I diddnt need. He told me that it was on my bill and it was what I ordered. Even thou I never made such a purchase. So after 20 mins of arguing I had to pay for them to put the correct oil in the car.

Then when I got home, I heard a clink when I shut my car off. The oil filter was the wrong size and proceeded to fall off, spilling all the oil. I called them and told them I want my car towed and repaired at their cost. They refused. So i had to spend ANOTHER 20 dollars and do the oil myself. And to this day Ive never received an apology nor my money back for their fuck up.
Doors open, right hand side, next stop is Springfield.
 
AirCop
Posts: 5553
Joined: Mon Nov 28, 2005 2:39 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:50 am

Quoting Itsjustme (Thread starter):
I especially like the part of the video where the District Manager lies about his identity.

That was great! With the cost of automobiles today, no way I'm taking it to Jiffy Lube for any type of service besides an oil change.
 
PSA53
Posts: 2928
Joined: Tue Aug 19, 2003 1:54 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:52 am

I went to Jiffy Lube once.They also said I needed a new belt,I
already replaced it three months before,that I needed a air filter,also
I also replaced that recently.

What a bunch of alarmist.Couple of days later,I had another change
done,just to get their products out of my car out of distrust.
To say the least,I don't go back there anymore.
Tuesday's Off! Do not disturb.
 
KFLLCFII
Posts: 3174
Joined: Sat Sep 11, 2004 7:08 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:53 am

It's not just limited to Jiffy Lube. I've encountered virtually identical BS at many other so-called "10-minute" oil change facilities...
"About the only way to look at it, just a pity you are not POTUS KFLLCFII, seems as if we would all be better off."
 
NIKV69
Posts: 10889
Joined: Wed Jan 28, 2004 4:27 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:55 am

Stick to Terrible's they are by far the best, I change my oil when I am in NY but when I am in Nevada I let them do it, they are great, I wouldn't let jiffy lube put air in my tires.

[Edited 2006-06-25 00:07:24]
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
9VSPO
Posts: 4187
Joined: Sun May 18, 2008 9:03 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 6:56 am

Quoting Itsjustme (Thread starter):
Jiffy Lube

You have a store called Jiffy Lube????
 rotfl 
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 7:03 am

Finding a good shop and sticking with them can be worth it to help avoid unneccesary or repetitive repairs. Pulling into any old and sundry shop for this and that just doesn't make sense to me.

I wish Andy Granatelli's Tune-Up Masters was up here. They never did me wrong, even when one car had a difficult problem to resolve.
International Homo of Mystery
 
halls120
Posts: 8724
Joined: Sun Jun 05, 2005 3:24 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 7:03 am

Quoting Cadet57 (Reply 1):
I hate jiffy lube. couple years ago. I took my car there for an oil change. It was winter and i diddnt feel like doing it myself. So long story short. They put in 20w truck oil and charged me for it. My car is a 3.1l v6. It needs 5w30... So I told them to drain it and put the correct oil in. As im not paying for something I diddnt need. He told me that it was on my bill and it was what I ordered. Even thou I never made such a purchase. So after 20 mins of arguing I had to pay for them to put the correct oil in the car.

Then when I got home, I heard a clink when I shut my car off. The oil filter was the wrong size and proceeded to fall off, spilling all the oil. I called them and told them I want my car towed and repaired at their cost. They refused. So i had to spend ANOTHER 20 dollars and do the oil myself. And to this day Ive never received an apology nor my money back for their fuck up.

The last time I visited Jiffy Lube was in 1997. The f'ing idiot who put the drain plug back in stripped the threads. So they put some king of universal plug in the oil pan, and I drove away, unaware that they had just f'ed up my car.

Next time I took the car into the dealer for some warranty work, they showed me what they did. I drove back to JL, and demanded they pay for a new oil pan. Since it had been 3 months since the "deed," they refused. I wrote to complain to JL HQ, but they blew me off.

[Edited 2006-06-25 00:14:36]
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
itsjustme
Posts: 2727
Joined: Sun Apr 25, 2004 6:58 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 7:06 am

Quoting 9VSPO (Reply 6):
You have a store called Jiffy Lube????

Now that you mentioned it, that is a pretty comical name. Yeah, they're a Nationwide chain here in the U.S. (maybe Canada, too, not sure). They are a drive-in facility that specializes in oil changes but they perform other vehicle maintenance services (such as those named) as well. Their "hook" is a fairly fast oil change at a reasonable price but they always try to up sell the customer into having other repairs performed and the cost for those repairs are hugely inflated (such as $30 to change an air filter).
 
MastaHanky
Posts: 224
Joined: Mon May 29, 2006 7:02 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 8:32 am

I actually worked for Jiffy Lube for five years.

The stories I could tell...
 
itsjustme
Posts: 2727
Joined: Sun Apr 25, 2004 6:58 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 8:58 am

Quoting MastaHanky (Reply 10):
I actually worked for Jiffy Lube for five years.

The stories I could tell...

I am sure you could. The first time Jiffy Lube was investigated, the news agency was able to track down a few former employees who weren't the least bit hesitant to share some stories. One of which being the constant pressure they were under by management to up sell customers, whether the work was necessary or not. Yet this place remains in business. Amazing.
 
747srule
Posts: 388
Joined: Thu Mar 25, 2004 11:42 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:03 am

I also had the wrong drain plug installed,and ending up having to buy a new oil pan. Have not been back since.
Jesus is the way,the truth,and the life
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:05 am

Reminds me of the Dane Cook sketch with the unicorn in the exhaust.  biggrin 

Harry
Why grab a Heine when you can grab a Busch?
 
IFEMaster
Posts: 4164
Joined: Tue Feb 21, 2006 5:17 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:09 am

Quoting 9VSPO (Reply 6):
You have a store called Jiffy Lube????
 rotfl 

Isn't it hilarious? When I first moved here, that was one of the things that cracked me up every time I drove past.

My favourite? "Lube 'n' Tube".

 rotfl 
Delivering Anecdotes of Dubious Relevance Since 1978
 
MastaHanky
Posts: 224
Joined: Mon May 29, 2006 7:02 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:14 am

Quoting 747srule (Reply 12):
I also had the wrong drain plug installed,and ending up having to buy a new oil pan. Have not been back since.

Very common error there. Whenever I was in the pit, I reused the existing drain plug whenever possible (99% of the time), and just replaced the gasket for it.

Some of the more common things I saw when working there:

- Removed reverse gear retaining bolt instead of transmission check plug
- Wrong oil filters
- Stolen skid-plates

One of our most despised vehicles to work on were Mazda MPV minivans. They had two skidplates to remove with a bazillion bolts each. One employee was fired at another location after it was discovered that he would remove the skidplates and not reattach them. They later found a stash of about 40 of them behind one of the oil storage tanks.

One time we received a batch of oil filters which were labeled incorrectly. The error wasn't detected until four cars had blown them on the road that day.

We've had cars that received oil showers (technician hitting the oil gun with his leg by accident with the nozzle open), one that started in gear and plowed into a closed bay door, cars driven INTO the pit, and my personal favorite: a car that was sitting in the bay when the overhead garage door opener spontanously detached itself from the ceiling and landed on the car.
 
MastaHanky
Posts: 224
Joined: Mon May 29, 2006 7:02 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:29 am

In Jiffy Lube's defense, most of their stores are franchised. Yes, Jiffy Lube's upper management needs to be made aware of these problems (and revoke the franchise if necessary), but if the technicians are being instructed to charge for services and not perform them, they need to go to the franchise owner about that. Unfortunately, it seemed that the franchise owners gained more and more power over their corporation every day and I kind of think they had the home Jiffy Lube office bent over a barrel...

When I was a tech, we were instructed to try up-sell, but not to lie. We wanted to change your differential fluids, but if they were outside the suggested mileage, we wouldn't lie. We always brought out the air filter so you could see it and decide for yourself if it needed replacing.

I've noticed that as Jiffy Lube adds more and more additional services, the "quick" part of the oil change has been disappearing. I've often thought about opening up my own fast lube station so I could focus more on the basics ... fast, efficient (and honest) service. If you need your transmission fluid changed, you shouldn't take it to a place that is trying to crank out a car in 20 minutes.
 
PSA53
Posts: 2928
Joined: Tue Aug 19, 2003 1:54 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 9:50 am

Quoting MastaHanky (Reply 16):
When I was a tech, we were instructed to try up-sell, but not to lie. We wanted to change your differential fluids, but if they were outside the suggested mileage, we wouldn't lie. We always brought out the air filter so you could see it and decide for yourself if it needed
replacing.

When I worked for Tune-Up Masters and Mark C. Bloome awhile back,
we got told the same thing.Show the bad product to the customer
whenever possible and don't lie,don't fabricate a problem.

Quoting AeroWesty (Reply 7):
I wish Andy Granatelli's Tune-Up Masters was up here.

And all the stores were company owned which was nice.Granatelli took a lot pride in those stores.
Tuesday's Off! Do not disturb.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 10:24 am

Quoting PSA53 (Reply 17):
And all the stores were company owned which was nice.Granatelli took a lot pride in those stores.

I wondered about that. I was a loyal customer going back to the 70's until I moved away from where they had shops. The one time the shop couldn't fix my problem, it turned out to be an intermittent issue with the fuel pump. The district supervisor came out to do the test drive and diagnostic himself after the shop had two attempts at it, and then he comp'd the repair (I'd been a customer for maybe a dozen years at that point).
International Homo of Mystery
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 11:17 am

I worked at one years ago. When we would talk to the customer, we would say that the manufacturer recommends that the "insert extra here" be changed every XX,XXX miles. We used the lower end of the spectrum on the manufacturers recommendations. All of the upsells I did, as far as I know, were performed. The owner of our stores would send out forms to people, have them use us, and tell them how they felt about our performance. Towards the end of me working there, they were pretty paranoid about damage claims, and had us doing a lot more checks to cover our ass. Technically, if we added power steering fluid, but we said that it was full instead of topped off, we could be held liable if something were to happen to the power steering system. We had to document every leak, etc.
Yay Pudding!
 
PSA53
Posts: 2928
Joined: Tue Aug 19, 2003 1:54 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 11:35 am

Quoting Go3Team (Reply 19):
Technically, if we added power steering fluid, but we said that it was full instead of topped off, we could be held liable if something were to happen to the power steering system.

Isn't it amazing that we had to learn a whole new language,so we weren't
liable.Any human resources office for a company, always had fun with this
one, as to what you can and cannot say to an applicant.Even asking
them if they had a car to/from the job was incorrect.
Bunch of BS.
Tuesday's Off! Do not disturb.
 
prosa
Posts: 5389
Joined: Sat Oct 27, 2001 3:24 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 11:55 am

I heard quite a horror story last week on another forum. The owner of a 2006 Range Rover had brought it into a quick-oil-change place - not named, but it could very well have been a Jiffy Lube - and the technician made some mistake, something to do with a gasket, that ended up destroying the Range Rover's motor. And a new motor for a Range Rover costs more than some new cars.
"Let me think about it" = the coward's way of saying "no"
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 11:56 am

Quoting Itsjustme (Reply 11):
Yet this place remains in business. Amazing.

What would ever stop it? Thanks in part to tort reform, you can rarely take down the whole business anymore. Even Enron went down simply because they had run out of cash, not because the state of California or anybody else they screwed over had been able to bring them down.

Quoting PSA53 (Reply 20):
Even asking them if they had a car to/from the job was incorrect.

Why not just ask if they have transportation? Is it unacceptable to carpool or ride a bike these days?
Open Season on Consumer Protections is Just Around the Corner...
 
prosa
Posts: 5389
Joined: Sat Oct 27, 2001 3:24 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 12:00 pm

Quoting PSA53 (Reply 20):
.Any human resources office for a company, always had fun with this one, as to what you can and cannot say to an applicant.Even asking them if they had a car to/from the job was incorrect.

You can ask the applicant if he or she has a valid driver's license, however, if the job may involve use of a company vehicle.
"Let me think about it" = the coward's way of saying "no"
 
DLKAPA
Posts: 7962
Joined: Wed Dec 03, 2003 10:37 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 12:38 pm

Quoting PROSA (Reply 21):
and the technician made some mistake, something to do with a gasket,

Ten bucks says he didn't make sure the old oil filter gasket was gone before attatching the new filter. Newbie mistake and if not caught it can case alot of damage.
And all at once the crowd begins to sing: Sometimes the hardest thing and the right thing are the same
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 1:06 pm

I certainly fault Jiffy Lube for their actions . . . deceitful business practices are never acceptable.

That said: What kind of idiot doesn't know the status of their vehicle? Any responsible vehicle owner will know the last time the filters were changes, the tires were rotated, the tranny or radiator got a thorough cleaning, etc.

So, as much as Jiffy Lube deserves a smack down, the owner of the vehicles that allow this do as well.
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
PSA53
Posts: 2928
Joined: Tue Aug 19, 2003 1:54 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 1:18 pm

Quoting SATX (Reply 22):
Why not just ask if they have transportation?

It's been awhile,but I believe using the word transportation wasn't allowed.We had to go around it like saying:

We have multi locations and you could be assigned to any one of them
on a daily basis as a floater.

In our case,we had stores all over the place.So,
it wasn't unrealistic or a hardship to ask it.
Then the applicant would answer and give me some hints of reliability.

Wording of questions probably varies State to State.

[Edited 2006-06-25 06:26:44]
Tuesday's Off! Do not disturb.
 
itsjustme
Posts: 2727
Joined: Sun Apr 25, 2004 6:58 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 1:19 pm

Quoting SATX (Reply 22):
What would ever stop it?

I'm thinking if people stop going there, that might do the trick. As I said, this is the second report in the same number of years that Jiffy Lube has been shown to be ripping off their customers. And that's just in CA. It's possible there have been stings in other parts of the country as well.
When I said I was amazed they're still in business, I meant I can't believe idiots still take their vehicles there.

Quoting ANCFlyer (Reply 25):
What kind of idiot doesn't know the status of their vehicle? Any responsible vehicle owner will know the last time the filters were changes, the tires were rotated, the tranny or radiator got a thorough cleaning, etc.

Pretty much the kind of idiot whose only concern is who makes the car he is driving and the level of status driving it brings. I'd be willing to bet the average car owner in LA and Orange County has no idea how to check their trans fluid or where the air cleaner is even located, much less how to change it.
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 2:03 pm

Quoting Itsjustme (Reply 27):
I'm thinking if people stop going there, that might do the trick.

I hate Walmart but it's tough finding other places to go to now that they've run most places out. Thankfully it's fairly easy to avoid Jiffy Lube, but I doubt most people even know about these stings.
Open Season on Consumer Protections is Just Around the Corner...
 
TLG
Posts: 364
Joined: Sun Jul 17, 2005 3:41 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 3:41 pm

Quoting SATX (Reply 28):
I hate Walmart

I know that this is the feeling of many people, but I much prefer to go to Wal-Mart's lube center for oil changes. They don't spend half the day trying to sell you other services or filters; they just change your oil, you pay the advertised price, and you're out of there. I often change oil myself, but if I don't have time I'll usually take it to Wal-Mart and have it done. So far I've never had a bad experience there. Where else can you pay for your diet soda, underwear, shower curtain, and oil change all at the same counter? Smile

-TLG
 
L-188
Posts: 29881
Joined: Wed Jul 07, 1999 11:27 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 5:03 pm

I have been using the dealers shop for the oil changes on my truck, and have been pretty happy at this point. They know I got the extended warrenty for the truck and this way they can't claim I didn't work on something right.
OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
 
ilikeyyc
Posts: 1326
Joined: Tue Dec 09, 2003 8:09 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 8:32 pm

I had a similar experience a while ago, but I don't think it was a Jiffy Lube. I took my old Blazer in for an oil change and they recomended a few fluid changes on top of that (including the rear differential fluid) So I had that stuff changed (see below). Well, at the very next oil change, they recomended the rear diff. fluid change again. I called them on it, told them I just had it changed (the record was on the computer for the guy to see) and all he could say was, "well, I think it needs to be changed." I never went back to that place again.

Quoting ANCFlyer (Reply 25):
So, as much as Jiffy Lube deserves a smack down, the owner of the vehicles that allow this do as well.

I pretty much agree with you. The only exception I can think of is when I bought that Blazer I didn't know when the previous owner had last changed fluids, so I had the garage (from above paragraph) change them, even though they might not have needed changing.
Fighting Absurdity with Absurdity!
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 8:38 pm

Quoting Ilikeyyc (Reply 31):
The only exception I can think of is when I bought that Blazer I didn't know when the previous owner had last changed fluids, so I had the garage (from above paragraph) change them, even though they might not have needed changing.

And therefore, you fit the description - "responsible vehicle owner". It's not like you went wheeling in to Jiffy Screwed and they talked you in to $200US worth of unnecessary repairs.
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
ilikeyyc
Posts: 1326
Joined: Tue Dec 09, 2003 8:09 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 8:55 pm

Quoting ANCFlyer (Reply 32):
And therefore, you fit the description - "responsible vehicle owner".

Thanks! After that I started changing my own oil, spark plugs, alternators, door seals, etc. Thankfully because my current car is new, there is very little work that needs to be done.
Fighting Absurdity with Absurdity!
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 10:05 pm

Quoting KFLLCFII (Reply 4):
It's not just limited to Jiffy Lube. I've encountered virtually identical BS at many other so-called "10-minute" oil change facilities...

I went to one of those "10 minute" places the last time I had the oil in my car changed (only because there wasn't a wait there and I didn't feel like sitting around and waiting at the dealership). They tried to tell me my powersteer fluid needed to be changed because they said the color didn't look right. Hey genius, Mopar power steering fluid is a different color than regular power fluid as it is pretty much the same stuff as transmission fluid.

[Edited 2006-06-25 15:06:19]
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 10:15 pm

Quoting Srbmod (Reply 34):
Hey genius, Mopar power steering fluid is a different color than regular power fluid as it is pretty much the same stuff as transmission fluid

See what you get for buying a Chrysler product  duck  wink 
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
greasespot
Posts: 2955
Joined: Sat Apr 24, 2004 10:48 am

RE: Jiffy Lube Busted...Again

Sun Jun 25, 2006 10:52 pm

What I wonder is why the hell anyone would listen to juffy lube in the first place.....They can change my oil and that is it.....IF they suggest anything else i would just say thank you and disregard what they say or have the Dealer check it out...


They are an oil change facility and nothig else....

GS
Sometimes all you can do is look them in the eye and ask " how much did your mom drink when she was pregnant with you?"
 
halls120
Posts: 8724
Joined: Sun Jun 05, 2005 3:24 am

RE: Jiffy Lube Busted...Again

Mon Jun 26, 2006 9:27 am

Quoting PROSA (Reply 21):
I heard quite a horror story last week on another forum. The owner of a 2006 Range Rover had brought it into a quick-oil-change place - not named, but it could very well have been a Jiffy Lube - and the technician made some mistake, something to do with a gasket, that ended up destroying the Range Rover's motor. And a new motor for a Range Rover costs more than some new cars.

Said owner was an idiot for taking the car to a quick change shop in the first place. You spend 50,000 for a car, you ought to be smart enough to either use the dealer or find a qualified independent shop for routine maintenance.
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: Jiffy Lube Busted...Again

Mon Jun 26, 2006 10:20 am

I took my work vehicle to one of these places a few weeks ago, and had I not done the paperwork under the company name, they probably would have tried to say this and that was wrong with it. On the otherhand, they changed my oil quicker than the garage our company uses. The shop we use tend to multitask at times, and it's not unusual for them to take 30+ minutes to do an oil change. And we have to call in advance so they can fit us in.
 
BigOrange
Posts: 2291
Joined: Tue Apr 13, 2004 2:20 am

RE: Jiffy Lube Busted...Again

Tue Jun 27, 2006 5:43 am

It's not just Jiffy Lube!

I went to a Goodyear franchise for an oil-change and wheel alignment. They told me they couldn't do the alignment, because I needed lower control arms and ball joints. They quoted me $1600 for the work.

I eventually made arrangements for my wife's uncle to do the work in his shop about 100 miles away. When they got it on the lift, one of the ball joints had just started to wear, but was very minute. The other one had no wear at all.

I'm going to go back to the Goodyear place on Wednesday to get the alignment done and see what else they try to rip me for!
 
itsjustme
Posts: 2727
Joined: Sun Apr 25, 2004 6:58 pm

RE: Jiffy Lube Busted...Again

Tue Jun 27, 2006 5:48 am

Quoting BigOrange (Reply 39):
I'm going to go back to the Goodyear place on Wednesday to get the alignment done and see what else they try to rip me for!

BigOrange, the obvious question here is, why are you taking your vehicle back to the place that tried to rip you off in the first place? Wouldn't your money be better spent elsewhere?
 
Garri767
Posts: 2207
Joined: Sat Mar 26, 2005 2:00 pm

RE: Jiffy Lube Busted...Again

Tue Jun 27, 2006 5:53 am

Quoting Itsjustme (Reply 40):
BigOrange, the obvious question here is, why are you taking your vehicle back to the place that tried to rip you off in the first place? Wouldn't your money be better spent elsewhere?

agreed, take it to a locally owned shop, they normally are good.
Two wrongs may not make a right, but three lefts do!
 
JAGflyer
Posts: 3453
Joined: Tue Aug 10, 2004 5:31 am

RE: Jiffy Lube Busted...Again

Tue Jun 27, 2006 9:39 am

I'd NEVER take a car for repairs to chain stores or dealers. The only time our cars go to a dealer is for oil changes. Otherwise we have a good mechanic who used to live on our street. He's honest and does the work for a good price using quality parts, often getting them from a local dealer parts department. My dad recently had his front rotors replaced at this guy's shop for like $230 because the old ones were becoming warped and were too old to machine. The dealer wanted $450 for the same service.
Support the beer and soda can industry, your recycle old airplanes!

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