express1
Posts: 847
Joined: Tue Jun 27, 2006 2:08 am

Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 3:59 am

What are your views on Holiday reps?, myself i think they are a total waste of time. its best if we find our way around ourselves and find whats good and what isn't. Its part of our holiday to explore,so why do we need reps to tell us what is what for a fee no dout. But guarantee when you have a complaint,bet your bottom doller you cant find a rep anywhere..yes?

dave
David.S cavanagh since 1961,if you can do better,then show me.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:08 am

What is a holiday rep?
International Homo of Mystery
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:08 am

What the hell is a holiday rep?

Ive never been on any sort of guided tour (except in Denali, Carlsbad Caverns, Wind Cave, Everglades National Parks and those were US NPS)
 
9VSPO
Posts: 4187
Joined: Sun May 18, 2008 9:03 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:13 am

Quoting Express1 (Thread starter):
Holiday Reps! Do We Really Need Them?

It's like any job, some are very good at it and some are extreamely bad at it. I'd say 95% of them fall in the latter.  Wink
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:26 am

For those non-UK persons confused by the words "Holiday Rep", it is as follows. Britons are so spectacularly bad at going on holiday that they require qualified English-speaking persons stationed permanently at their holiday destinations to tell them what to do, where to go, how to get hideously drunk etc. Most normal people are perfectly capable of boarding a flight, catching a hotel shuttle, having a lovely time exploring the surrounding country for a week or two, catching the shuttle back to the airport and getting on their flight home. Everyone except UK charter passengers, it seems

 Smile I'M KIDDING HERE - please don't all get a panty-wedge, I know this is a dreadful stereotype and not all Brits are like this abroad - I do find the whole concept of holiday reps quite funny though)
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:30 am

Oh I get it now. A concierge for the riff-raff. Why didn't you just say?  silly 
International Homo of Mystery
 
9VSPO
Posts: 4187
Joined: Sun May 18, 2008 9:03 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:33 am

Quoting JGPH1A (Reply 4):
I do find the whole concept of holiday reps quite funny though

And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.  Wink
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:42 am

Quoting 9VSPO (Reply 6):
And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.

I am in foreign countries every week, and somehow manage. In the event of a medical emergency, I have insurance - well the company has. Holiday Reps seem to be a way for tour companies to perpetuate the ancient 60's myth that travel abroad is a threatening, scary experience that can only be contemplated with the unceasing supervision of caring professionals, who in reality consist of a bevvy of YTS layabouts intent on selling you overpriced excursions that can easily be replicated at a quarter of the price with the aid of

a) a guide book
b) a taxi

Fine if you want to travel like that. I don't.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
SlamClick
Posts: 9576
Joined: Sun Nov 23, 2003 7:09 am

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 4:43 am

Quoting 9VSPO (Reply 6):
And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency? Sometimes reps can help.

Easy enough in Paris, where I don't speak the language. Look for the green cross that marks a pharmacy. (Easy to find, there is at least one in every block in Paris.) If you begin to die, go directly to one of these places. They believe that dead people lying about are bad advertisment for their wares and so, will get you on an ambulance. Most of these will actually deliver you to a hospital. If you are American it is best to feign unconsciousness during this whole procedure.
Happiness is not seeing another trite Ste. Maarten photo all week long.
 
dl021
Posts: 10836
Joined: Fri May 21, 2004 12:04 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 7:32 am

I saw that there are videos for sale of salacious holiday reps who get in more trouble than you can shake a stick at on Majorca, Eziza and other places that My Travel and Blue Panorama flies...... it seems to be like they resemble the chaperones that accompany spring breakers to Mexico.


Quoting SlamClick (Reply 8):
Easy enough in Paris, where I don't speak the language. Look for the green cross that marks a pharmacy. (Easy to find, there is at least one in every block in Paris.) If you begin to die, go directly to one of these places. They believe that dead people lying about are bad advertisment for their wares and so, will get you on an ambulance. Most of these will actually deliver you to a hospital. If you are American it is best to feign unconsciousness during this whole procedure.

 rotfl  rotfl  rotfl  rotfl  rotfl  Excellent advice!
Is my Pan Am ticket to the moon still good?
 
MYT332
Posts: 7283
Joined: Mon Sep 08, 2003 7:31 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 7:51 am

Quoting DL021 (Reply 9):
who get in more trouble than you can shake a stick at on Majorca, Eziza and other places that My Travel and Blue Panorama flies

Erm, I just happen to have this from last years scandal!

http://www.tmfy.com/anet/myt_notw.jpg

Behold, holiday reps from MYT! Big grin
One Life, Live it.
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 7:51 am

Quoting JGPH1A (Reply 4):
For those non-UK persons confused by the words "Holiday Rep", it is as follows. Britons are so spectacularly bad at going on holiday that they require qualified English-speaking persons stationed permanently at their holiday destinations to tell them what to do, where to go, how to get hideously drunk etc. Most normal people are perfectly capable of boarding a flight, catching a hotel shuttle, having a lovely time exploring the surrounding country for a week or two, catching the shuttle back to the airport and getting on their flight home. Everyone except UK charter passengers, it seems

Ahh yes! Ive seen these fools in Central Warsaw last month....I was wondering why the English lady was telling them where to go eat a good ice cream cone and where they serve good beer!
 
Doona
Posts: 3382
Joined: Fri Feb 18, 2005 9:43 am

RE: Holiday Reps! Do We Really Need Them?

Sun Jul 30, 2006 8:24 am

Quoting AeroWesty (Reply 5):
A concierge for the riff-raff.

I think the word "concierge" is overstating it a little. These people are more like the annoying waiter guy in the movie "Office Space".

Had to endure the Swedish variety during my first and only package holiday in Greece when I was 9 years old. I mean, just how obnoxious do you have to be to annoy the shit out of a bunch of kids, all under the age of 10???

Cheers
Mats
Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
 
edgaren
Posts: 82
Joined: Sun Feb 05, 2006 3:52 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 12:16 am

Hi guys....umm about the holiday reps, I think they are not that useless, I mean they are there to help. We should think about that job position been aware of the highly diversified service industry that we are sorrounded by these days, only that most tour operator companies must give a radical change to the functions of this job. I mean they should get rid of this pushy attitude that characterize most holiday reps, and also they should only help holidaymakers when needed (like the orietation briefings and stuff) and let them be more free and give them the opportunity to discover the destination by themselves.keep in mind that there are individuals with different needs and personalities...well guys this is only my two cents..take care all..

GREETINGS FROM VENEZUELA, EDGAR.
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 12:45 am

Quoting EDGAREN (Reply 13):
(like the orietation briefings and stuff)

Orientation briefing = telling people where the bars are that give tour reps a cut.

How is that necessary - give the people a guidebook and let them get on with it. The joy of travel is discovery.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
MYT332
Posts: 7283
Joined: Mon Sep 08, 2003 7:31 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 12:47 am

Quoting JGPH1A (Reply 14):
The joy of travel is discovery

that the beer is cheaper!
One Life, Live it.
 
BFS
Posts: 700
Joined: Sun Nov 04, 2001 2:33 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 1:01 am

I used to think they weren't necessary either, until I was one! There is no doubt that not everyone needs the use of their services, but even so it is nice to have a point of contact for information and any help you might need. The real reason they are there though is to sell excursions - tour operators do not make profit on £99 holidays and so the pressure to get every penny you possibly can from your guests is enormous.

I have to say that I loved every second of it, especially airport transfers. I used to give the best Welcome speech in the business, unlike the rep I had in Ibiza this year on the transfers who was absolutely horrendous. OOoh i wanna be a rep again!
 
9VSPO
Posts: 4187
Joined: Sun May 18, 2008 9:03 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 1:02 am

Quoting JGPH1A (Reply 14):
give the people a guidebook

The only guidebook I want is ROOM-BAR-POOL-POOL-BAR-ROOM.

 Big grin
 
ScarletHarlot
Posts: 4251
Joined: Tue Jul 22, 2003 12:15 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 1:54 am

Quoting JGPH1A (Reply 14):
give the people a guidebook and let them get on with it. The joy of travel is discovery.

I completely agree with you - but I know not everybody agrees. Some people are sheep and want to be led everywhere and don't want to discover anything.

When we were in Portugal we spent five days at the Sheraton Algarve and it was full of British families on package holidays. We spoke to one of the waiters who told us that many of these British families liked going to the Algarve because they could stay at a hotel where everybody spoke English, could go to stores owned by Brits, drink in British pubs, and could take tours run by Brits. Why? Why on earth would you go to a country as cool as Portugal and act exactly like you would in the UK? Did you not go to a country to soak up some of the culture and learn about the people who live there? Our best encounters were with random people who lived in the area.

We went to Australia last year for four weeks and went to Sydney, Port Douglas, Uluru, Canberra, and Melbourne. Everybody assumed that we were doing an organized tour. No, I planned it all myself! How hard is it? And then we could do what *we* wanted to do - not what some tour operator thought we should do.

But I do realize that while this is fine for me, not everybody is willing to go out of their comfort zone.
But that was when I ruled the world
 
9VSPO
Posts: 4187
Joined: Sun May 18, 2008 9:03 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:04 am

Quoting ScarletHarlot (Reply 18):
Why on earth would you go to a country as cool as Portugal and act exactly like you would in the UK?

A lot of Brits like their home comforts and simply go abroad for the sun.

Quoting ScarletHarlot (Reply 18):
not everybody is willing to go out of their comfort zone

Exactly!  checkmark  Some people see a holiday as purely a rest. Not everyone want's to go trekking through mountains or visiting sights of interest. It's simply a way to do nothing for 2 weeks and unwind and forget about the stresses of real life. It doesn't mean they are any less of a person than those that do.  Wink
 
SFOMEX
Posts: 1602
Joined: Sat Dec 04, 2004 8:55 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:09 am

Quoting JGPH1A (Reply 7):
a) a guide book

This is all what you need! Nothing beats the excitement of exploring on your own a new city/country.
The only thing worst than the GOP is the Democratic Party, think about it!
 
ScarletHarlot
Posts: 4251
Joined: Tue Jul 22, 2003 12:15 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:17 am

Quoting 9VSPO (Reply 19):
It doesn't mean they are any less of a person than those that do.

I agree - I don't understand it but I don't think any less of them. Well, only a little bit less, because I feel sorry for them.  Smile
But that was when I ruled the world
 
AerospaceFan
Posts: 6990
Joined: Thu Dec 22, 2005 1:43 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:28 am

As long as holiday reps are female and reasonably good-looking, I'm all for them!
What's fair is fair.
 
ThomasCook
Posts: 677
Joined: Sun Aug 22, 2004 12:43 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:41 am

Hi,

Holiday Representatives are an integral part of a package holiday. How about those that haven't been abroad before? Being in unfamiliar surroundings is a daunting experience. Its good to have somebody there to give advice and help, somebody that speaks your language and 9 times out of 10, can speak the local language albeit basically or fluently. Without reps, some people would not know where to go, when to go and how to get there. Holidaymakers would be hiring cars and going on excursions that aren't properly insured.

For those who have been abroad before but are trying somewhere new, again, they will want somebody on hand to help.

The majority of major UK tour operators provide 24 hour in-resort assistance and it reassures a lot of people and puts their minds at rest.

Families with younger children don't generally have a relaxing time looking for taxi's and reading resort guides to find out what they want to know when they are also trying to negotiate a pram and have a child crying for an ice cream, they like to know the transports all taken care of and that there will be reps their to take their children for a couple of hours to have a good time, socialise and give Mum and Dad a break.

TUI UK have recently began 'Hotel Service' and 'Resort Service'. The latter being available in the majority of resorts in their programme meaning, should you need help, you have to ring a number and arrange an appointment or spend money texting them for advice. Most customers are left without a representative on transfers as well. When you buy a package holiday, this isn't what you expect and it hasn't gone down too well either. Evidence of this can be found on a recent report in 'Trip Reports' forum.

Quoting Demoose (Thread starter):
A week had passed and it was time to return home. Our coach pick up was 11:10 for the 13:10 flight back to Manchester. I thought this was cutting it a bit fine seeing as it took at least 30 minutes to get to the airport from the resort. Coach pick up was on time, but after stops to pick up additional passengers the time was now 11:30 and still hadn’t arrived at Las Palmas airport yet. Finally we were on the motorway and on our way, but then the coach driver pulled off and we went round some random industrial estate, not knowing where we were going and Thomson don’t have rep’s on transfer coaches anymore, something I really don’t like. We ended up at the TUI bus depot as the driver had to collect some paperwork. It was now 11:45am, our flight was departing in just over an hour and we still weren’t at the airport. I saw our Thomsonfly 767 on finals overhead and really couldn’t see myself on it in less than an hour!

I think as long as people are travelling abroad to new and exciting places or just going somewhere for the first time, they will want a Holiday Rep. Lets remember, reps don’t just do transfers and give advice, they entertain, host children’s clubs, look after infants, provide programmes for those that are young at heart and are on hand to help 24 hours a day should that help be needed. Even if you have been somewhere before, I think a lot of people find peace in knowing a rep is there 'just in case'.

Regards
ThomasCook

[Edited 2006-07-30 19:48:36]
A380 Crew
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 2:51 am

Quoting ThomasCook (Reply 23):
Without reps, some people would not know where to go, when to go and how to get there.

Or they could buy a Fodors, like normal people do. It's like there's this huge consipiracy to keep the UK travelling public scared and helpless, in desperate need of advice and assistance. For the vast majority of destinations in Europe, this is no longer necessary - this isn't the 60's any more.

The whole of the package tour market in Europe is undergoing radical change, with more and people capable and even happy to book their own flight and hotel combinations, without needing to be nannied onto the bus and have their hand held the entire time. UK tour operators need to move on and work within this new environment, rather than clinging to this outmoded view of how people want to travel.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
cornish
Posts: 7651
Joined: Fri Feb 18, 2005 8:05 pm

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 7:49 pm

Quoting JGPH1A (Reply 24):
The whole of the package tour market in Europe is undergoing radical change, with more and people capable and even happy to book their own flight and hotel combinations, without needing to be nannied onto the bus and have their hand held the entire time. UK tour operators need to move on and work within this new environment, rather than clinging to this outmoded view of how people want to travel.

and then of course on the flip side you have Kirkie.....  Wink
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
Doona
Posts: 3382
Joined: Fri Feb 18, 2005 9:43 am

RE: Holiday Reps! Do We Really Need Them?

Mon Jul 31, 2006 8:11 pm

Quoting ThomasCook (Reply 23):
How about those that haven't been abroad before?

Bullshit, it's not like flying down to Ibiza or Mallorca is really going abroad. You're surrounded by other tourists, usually from your own country, as well as numerous countrymen who have actually moved down there to cater to the needs of the tourist masses!!!

If you want to experience foreign places, go somewhere that does not provide your favourite local newspaper every morning!

Cheers
Mats
Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
 
ABfemme
Posts: 1189
Joined: Sun Oct 23, 2005 9:59 pm

RE: Holiday Reps! Do We Really Need Them?

Tue Aug 01, 2006 8:30 am

Quoting EDGAREN (Reply 13):
I mean they are there to help.

Yup they are, but when we go on holiday, we explore by ourselves. Never see one - but they are there for emergencies and that is a comfort to know...
Women do not have hot flushes, they have power surges
 
sunshine79
Posts: 1559
Joined: Fri Jan 06, 2006 8:02 am

RE: Holiday Reps! Do We Really Need Them?

Tue Aug 01, 2006 4:08 pm

Personally speaking as a holiday rep (on a Saturday for airport transfers) yes we do really need them. UK airports must have a brain box to leave them in before they board planes for their holidays as they seem to loose the plot when they come through arrivals. I work at ALC, and I ask a customer where they are staying, I always get the reply of Benidorm. Erm, yeah, there's hundreds of hotels and apartments, take you're pick of them love, give me the bloody name of your accomodation.
Formerly alcregular, Why drive when you can fly?
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 2:06 am

Quoting Sunshine79 (Reply 28):
I work at ALC, and I ask a customer where they are staying, I always get the reply of Benidorm. Erm, yeah, there's hundreds of hotels and apartments, take you're pick of them love, give me the bloody name of your accomodation.

I think this is a monster of your own making. Is the passenger gormless because they know they can rely absolutely on the rep to steer them in the right direction ? Or perhaps the aim of the tour companies is to render these sad specimens so helpless that they HAVE to rely on the tour company rather than exhibiting normal human intelligence that you would expect if you had actually booked the holiday yourself rather than handing a check over to some YTS temp in Going Places to do it for you.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
SP90
Posts: 351
Joined: Wed May 24, 2006 12:39 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 2:34 am

What about having the holiday rep as a value added service? I'm booking a trip to Bejing and Shanghai in the fall and the travel agency can do the airfare + hotel + tour guide for the same price of my plane ticket if I were to book it on United.com.
 
BFS
Posts: 700
Joined: Sun Nov 04, 2001 2:33 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 2:36 am

Sunshine79 is absolutely right! Although we all a.netters consider ourselves well travelled, intellectual, wonderful people, it would be stupid to have faith in the intellegence of the general British public. They don't want to travel. They want to go on holiday, the difference being they just want to sit by the pool, let their children run riot, avoid being sober for two weeks, and of course, not have to use their brains at all. That is the whole reason the package holiday industry exists, and while its not for everyone, tour operators such as First Choice, Thomas Cook and MyTravel and the overseas representatives serve their target markets very well.

And apart from anything else, if there were no reps, who would dance with the kids to Cartoon Heroes and Agadoo?

P.S. Sunshine79, what company do you work for? I was going to try to get a transfer rep position for this summer as I couldn't be bothered with all the mainline rep paperwork and moaning! Didn't happen though. Dammit.
 
ThomasCook
Posts: 677
Joined: Sun Aug 22, 2004 12:43 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 3:27 am

Hi,

When the overworked and underpaid public of Britain save all year for a week in the sun, the last thing they want to be doing is flicking through guide books and jumping taxis every five minutes. They want to relax and enjoy their 7 days away safe in the knowledge that should something go wrong (i.e. medically), they will have somebody there to assist. They like to know a rep is there to provide resort information, excursions and such like.

For a lot of holidaymakers, its not about 'experiencing foreign places' but more about a break in the sun. Regardless of whether you (Doona) class Ibiza and Majorca as ‘being abroad‘, the majority of people who travel there on holiday actually do and its their preference.

If I had tried to sell a holiday to somebody today and advised them they would need to arrange their own transport upon arrival, they would have most likely have told me to forget it! When travelling as a family, alone or even as a couple, a foreign country can be a scary place so thus, the British traveller likes to know that everything is sorted before they go.

Lets not forget, tour operators are opening up places like China, Brazil, Mexico, India, Thailand and other far flung destinations to holidaymakers and you can rest assured, 99.9% of customers would not book if there was no rep overseas!

As Sunshine79 said, most brits enter 'Holiday Mode' the minute they leave the UK and the last thing they are thinking about is sorting transport, finding their hotel or looking for the best beach by themselves. Instead, they prefer to be taken to the hotel door by coach or taxi and find out as much info as possible from welcome packs and meetings to get the most from their holiday and that is something I both understand and respect. Not everybody is as well travelled as ourselves or for that matter, as confident at travelling and just because people on here may feel reps are not required when travelling abroad, most holidaymakers do!

It’s your personal opinion, however, what might suit people on here, certainly doesn’t suit everybody.

Regards
ThomasCook
A380 Crew
 
Leezyjet
Posts: 3541
Joined: Sun Oct 14, 2001 7:26 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 3:59 am

Think also of the type of people that go on these holidays. A majority of them are low paid working class people (not all are I know, but for the purposes of this discusion, lets assume) who are not exactly mastermind contestants. They need holiday reps purely so there is someone to shout "I'rrm gonna soo ya" at when something goes wrong !!!.

They are also the people who save up all year for that one or two weeks in the sun and left to their own devices wouldn't even manage to negotiate the airport in the UK, never mind find their way to a hotel in some foreign country.

They behave like sheep, and need someone to shepherd them along from plane to bus to hotel to bus to plane. The concept of spending £20 on a guide book doesn't even enter their heads - thats £20 beer money don't you know !!!, and why waste £20 when there is someone who can tell them for free.

Quoting DL021 (Reply 9):
Majorca, Eziza

WTF is Eziza ? Do you mean Ibiza ?.

Quoting Sunshine79 (Reply 28):
UK airports must have a brain box to leave them in before they board planes

HA HA, I've always said that ever since I began working in the industry many years ago. It's a box that is only visible to passengers, and it says "Leave your Brain in here". They take out their brain, then walk into the airport. On arrival there is another box just outside the door where they collect a new one from.

 Smile
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
 
sunshine79
Posts: 1559
Joined: Fri Jan 06, 2006 8:02 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 4:36 am

Quoting BFS (Reply 31):
avoid being sober for two weeks, and of course, not have to use their brains at all.

I picked up a family last weekend, and the father wreaked of alcohol at 1pm. The only thing was, he had three kids and a wife to had partial legs. He couldn�t even help he onto the coach. Luckily, the woman had a �knack�of getting onto the coach herself. I don�t know if she wanted to doit herself, or had to get used to it. given the state of her partner, who I hink was an alcoholic.

Quoting BFS (Reply 31):
P.S. Sunshine79, what company do you work for?

I sent you a PM. I work for Airtours, with the best coach company I�ve ever known (and the fittest drivers, lol)
Formerly alcregular, Why drive when you can fly?
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 4:43 am

I'm getting a much better understanding of the whole "Great British Holiday" scheme than ever before. It's always been a curiosity.

If I were to have the standard wife, 2.5 kids, dog, cat, and minivan, god forbid, here in the U.S., I'd be hard pressed to find a travel agency that could offer us a holiday to Mexico on an airline they owned and accomodations in a "resort" they owned, with a rep to see us through the whole process from gate to gate.

Quoting ThomasCook (Reply 32):
For a lot of holidaymakers, its not about 'experiencing foreign places' but more about a break in the sun.

I may still be somewhat naive on the entire situation, but this is sounding like what it really is all about. I read on this board and others about under-20's who've been places I would have never dreamed of going at that age, and some of them multiple times, but did they really see or do anything other than pass through a foreign airport and sit beside a pool that could be almost anywhere on earth?

What really is the difference between a packaged holiday resort in say Greece or Thailand, besides perhaps the food? This isn't a rhetorical question. I'd really be interested in the answers.

More and more I'm understanding why people are willing to endure 28" pitch on charter flights. Probably not all that more uncomfortable than stuffing the family in the car for a long-distance drive.

When I was 11, we went on our first "family vacation". Like true suburbans, we took one of my grandmothers along, packed the car, and headed south to Los Angeles. In those pre-Priceline days, we stayed at a hotel my father used for business trips, and they gave us a family rate for a suite, so we'd all be under one roof. We had our own car to visit all the theme parks, and my grandmother got to spoil my sister and I while my parents enjoyed some time together. I guess it could be said that one of the jobs for the "holiday rep" is taking on some of the things that good ol' grandma used to do.
International Homo of Mystery
 
BFS
Posts: 700
Joined: Sun Nov 04, 2001 2:33 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 5:17 am

You're getting closer to the point AeroWesty, although I'm not sure I'd agree if they're there as an honorary grandparent (athough having said that in some hotel complexes tour operators may provide a kids club so that parents can get a little bit of quiet time). Really it comes down to being troubleshooters to solve any issues guests may have and to sell excursions and other extra services.

Did anyone see Holidays Undercover on ITV1 tonight? They had holiday rep confessions, ex-reps saying how negligent and lazy they used to be and that all they wanted to do was up their personal income by taking bribes and forcing excursions on people. I have to say that that was not my experience working with one of the UK majors last year, and I can honestly say that they were a good company who put an emphasis on safety and customer satisfaction in their training.

BTW Sunshine, I don't know what the coach drivers are like in ALC but the ones in MAH were nothing to write home about! Well, maybe one or two...
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 5:19 am

Quoting AeroWesty (Reply 35):
What really is the difference between a packaged holiday resort in say Greece or Thailand, besides perhaps the food? This isn't a rhetorical question. I'd really be interested in the answers.

In a nutshell, a package tour is when all the basic arrangements have been taken care of for the traveller and sold as a package by a tour operator, normally through a travel agent. This normally includes: flight to destination, usually on a charter flight, being met at the destination airport and arrangements made to take you from the airport to your chosen resort/accommodation and back again when your holiday is over, sometimes with meals included (but less so these days), the services of a representative at the resort who will offer advice, sell tours and assist with problems. See http://en.wikipedia.org/wiki/Package_holiday

To quote a good example: I wanted to visit a remote part of Tuscany, off the beaten track. My wish was to travel independently, which meant that I had to book the flight direct with the airline, book accommodation direct with the hotel, and then find how to get to my chosen destination after arriving at the foreign airport. This involved taking an express train from Rome to Florence, getting off halfway and then taking a taxi to Cortona, my chosen resort. To travel in a foreign country might be worrying for someone who cannot speak the language, particularly if they missed the stop on the train or could not find the hotel or maybe find that their booking had not been honoured, or maybe not have any idea how to get to the rail station from the airport. To get round all these problems, you simply ask a travel agent to arrange a ‘package’ tour whereby all the arrangements are made for you, and you are escorted from the arrival airport to your chosen accommodation. If, by bad luck, your hotel has been overbooked, you know that there will be someone who speaks your language on the scene who should be able to put matters right or at least find you another hotel.

Apart from taking the hassle and uncertainity out of the arrangements, a package tour often can be cheaper than booking direct, as the tour operator buys rooms and airline seats in blocks at a discount. Even when they add the services of a rep, it can still result in savings in the total cost particularly if you choose to travel off-season.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 5:25 am

Quoting BFS (Reply 36):
Did anyone see Holidays Undercover on ITV1 tonight? They had holiday rep confessions, ex-reps saying how negligent and lazy they used to be and that all they wanted to do was up their personal income by taking bribes and forcing excursions on people

Like most industries, there are good reps and bad reps. Much depends on the calibre of the tour operator. If you chose to travel with a reputable company like Hays & Jarvis or Kuoni, you should get a good rep who will be helpful, informative and not force sell excursions and the like. If you chose a less reputable company like (say) Club 18-30, expect a rep who will help you get drunk, force sell excursions and generally make the tourists an embarrassment to their country.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 5:50 am

Quoting BCAL (Reply 37):
To get round all these problems, you simply ask a travel agent to arrange a ‘package’ tour whereby all the arrangements are made for you, and you are escorted from the arrival airport to your chosen accommodation.

I think we're talking about two distinctly different things here. A "tour" isn't the same as going on a packaged holiday where you plop on a beach or next to a pool, that I've the impression most of the holidays purchased consist of. I could buy a tour here, just the same as you described, but I couldn't buy an all-inclusive holiday to Puerto Vallarta (chartered aircraft and hotel all owned by the tour operator, etc.) as you could buy one to Benidorm, for example.
International Homo of Mystery
 
ltbewr
Posts: 12425
Joined: Thu Jan 29, 2004 1:24 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 5:56 am

I have never used charters except for some flights years ago. I just bring a guide book or pamphlets, go on the web, ask for or get info at the local tourist agency branch, and use common sense. No need for a 'rep' here.
 
ScarletHarlot
Posts: 4251
Joined: Tue Jul 22, 2003 12:15 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 9:30 am

Quoting BCAL (Reply 37):
To travel in a foreign country might be worrying for someone who cannot speak the language, particularly if they missed the stop on the train or could not find the hotel or maybe find that their booking had not been honoured, or maybe not have any idea how to get to the rail station from the airport.

But that's half the fun! It's an adventure! Mr. Harlot and I spent two weeks in Portugal in May and June. He does speak Portuguese, but it sure was rusty when we got there and we immediately were screwed by the car rental guy (insurance by law, my arse), encountered the traffic circle from hell, went the wrong way, then when we got going the right way realized we were on a toll highway with only 4 Euros on us! And you know what, we got it all straightened out and we survived. We did even figure out where the train station was in Lisbon as we were thinking of taking the train down to the Algarve and back - priced it out, got schedules and all that.

It sounds to me like on these package tours you end up going to some place with British tourists and doing things with British tourists and being sheltered from the horror that is non-Brits and maybe even those who don't speak English!


Quoting AeroWesty (Reply 35):
What really is the difference between a packaged holiday resort in say Greece or Thailand, besides perhaps the food? This isn't a rhetorical question. I'd really be interested in the answers.

I want to know too. Do people who take package tours even care that they're in Greece or Thailand or Portugal? Or is it just some place warm with strange food and funny looking foreigners to serve them?
But that was when I ruled the world
 
ScarletHarlot
Posts: 4251
Joined: Tue Jul 22, 2003 12:15 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 9:34 am

Quoting 9VSPO (Reply 6):
And what if you were in a foreign country where you couldn't understand the language and there was something like a medical emergency?

I'd call the Canadian embassy or the local office of my employer or the number given to me by my insurance company for such an emergency. I am able to cope with things like this on my own - I don't need to have some dude to help me.
But that was when I ruled the world
 
Garri767
Posts: 2207
Joined: Sat Mar 26, 2005 2:00 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 9:34 am

umm, excuse my ignorance, but does holiday reps mean holiday reports? like the cancun thread i made?  confused 





Garri767
Two wrongs may not make a right, but three lefts do!
 
ScarletHarlot
Posts: 4251
Joined: Tue Jul 22, 2003 12:15 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 9:42 am

Nope. Read the thread, girlie, and prepare to be amused and amazed.

Quoting JGPH1A (Reply 4):
For those non-UK persons confused by the words "Holiday Rep", it is as follows. Britons are so spectacularly bad at going on holiday that they require qualified English-speaking persons stationed permanently at their holiday destinations to tell them what to do, where to go, how to get hideously drunk etc. Most normal people are perfectly capable of boarding a flight, catching a hotel shuttle, having a lovely time exploring the surrounding country for a week or two, catching the shuttle back to the airport and getting on their flight home. Everyone except UK charter passengers, it seems
But that was when I ruled the world
 
BCAL
Posts: 2925
Joined: Mon Jun 28, 2004 10:16 pm

RE: Holiday Reps! Do We Really Need Them?

Wed Aug 02, 2006 4:53 pm

Quoting AeroWesty (Reply 39):
I couldn't buy an all-inclusive holiday to Puerto Vallarta (chartered aircraft and hotel all owned by the tour operator, etc.) as you could buy one to Benidorm

The tour operators do not necessarily own the hotels, often they take a block of rooms for the duration of the season. There are plenty of all-inclusive holidays to Puerto Vallarta offered by UK Tour Companies. Just take a look at what First Choice offers (click on all inclusive and select Mexico).

Quoting ScarletHarlot (Reply 41):
But that's half the fun! It's an adventure

For some (including myself), but the majority of Brits want a hassle-free holiday, especially if the nagging wife and screaming and spoilt 2.4 children come along.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."

Who is online

Users browsing this forum: airtran737, Moose135 and 11 guests