Cadet57
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My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:24 am

Right... So as some of you may know, I just got a Macbook pro in July. Today I inserted a CD-r to burn a cd in iTunes. it refuses to read ANY cd.... Furthermore, the computer makes a clicking noise when it wakes up from sleep mode. IDK if it is the HDD or what, but it doesnt sound good.. Im thinking taking it to my local apple store. How do I get warrenty service there?
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Jkw777
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:27 am

One word, genius bar....  Smile It should be covered under warranty...

Cheers,
Justin Big grin
jkw6210@btopenworld.com or +447751242989
 
Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:28 am

Quoting Jkw777 (Reply 1):
One word, genius bar....  

Yeh, but do I just show up or do I need to call ahead?

Quoting Jkw777 (Reply 1):
t should be covered under warranty...

I bought it in July! It dam well better be!
Doors open, right hand side, next stop is Springfield.
 
Jkw777
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:29 am

Turn up.. You paid good money for that machine!!  Smile

You get 12 months with Apple. Get on dat man.

Justin Big grin
jkw6210@btopenworld.com or +447751242989
 
AC773
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:35 am

Quoting Cadet57 (Thread starter):
My Mac Is Dying.... Already!

This is exactly the kind of thing I mean when I say that certain Mac models seem to have unresolved quality issues.

Still, I'll bet you any money that Klaus will sail into this forum on a skiff of shock and suprise, claiming that your issue is totally isolated and anomalous.  Yeah sure
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nighthawk
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:35 am

You should have bought a PC  Silly
 
BladeLWS
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:39 am

Quoting Nighthawk (Reply 5):
You should have bought a PC Silly

At least with a PC you can usually fix most problems by yourself. Anyone that owns a MAC has to take it to a "genius" bar to get something fixed.
 
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KaiGywer
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 2:40 am

So there it is. Proof that fools can break even a Mac  duck 
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 3:33 am

Quoting AC773 (Reply 4):
This is exactly the kind of thing I mean when I say that certain Mac models seem to have unresolved quality issues.

An optical drive is from a third-party. Try again. It could happen if it was installed in a Mac or PC. My Pioneer DVD burner stopped working when it was 9 months old. Does that make Pioneer bad, or have "unresolved quality issues"? No.
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AC773
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 3:46 am

Quoting AeroWesty (Reply 8):
An optical drive is from a third-party.

Computer companies take the credit when one of their supplier's products excel, so they can take the blame when they fail. Ultimately, these companies are responsible for the quality of the final product.
Better to be nouveau than never to have been riche at all.
 
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AirPacific747
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 3:51 am

Quoting BladeLWS (Reply 6):

At least with a PC you can usually fix most problems by yourself. Anyone that owns a MAC has to take it to a "genius" bar to get something fixed.

Plus it is generally cheaper to repair a PC


Wonder where Klaus has gone  Silly
 
ba757
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:23 am

Quoting AirPacific747 (Reply 10):
Wonder where Klaus has gone

I bet he says he never saw this thread !

Adam
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:29 am

Quoting AC773 (Reply 9):
Ultimately, these companies are responsible for the quality of the final product.

That's very true. However, every DVD drive has the chance of failing. I don't see how that qualifies saying that an entire product line has unresolved issues. What it says is that every computer, Apple, Dell, what have you, has unresolved quality issues. It seems kind of silly though to say "MacBookPros are quality risks because they contain DVD drives."
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WSOY
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:36 am

Is the clicking noise a new symptom? If, yes, the HDD may quite well be on its way South. But why care, let Apple work out the prolems. Only that your HDD will be blank when it returns so do back it up while there's something to back up.
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LHMark
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:38 am

Just open it up and replace the hard drive... oh, wait...
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MYT332
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:38 am

Quoting AeroWesty (Reply 8):
An optical drive is from a third-party

Ahh but most of the parts in the Mac are third party anyway!!

Saying that I have a mix of Mac's and PC's. My oldest working PC is from 2001. My oldest working Mac...... is from 1985. That really is saying something.
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AirPacific747
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 4:39 am

Quoting Myt332 (Reply 15):
That really is saying something.

Yeah.... that you're wasting a lot of money on computers  Wink  duck 
 
AC773
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:07 am

Quoting AeroWesty (Reply 12):
However, every DVD drive has the chance of failing. I don't see how that qualifies saying that an entire product line has unresolved issues

The designers chose a slot-loading drive, which had a history of jams and read/write errors in the previous PowerBook lines. Admittedly though, this is the least of the MB Pro's issues. Here's a full list of documented defects (Remember, this is just the MacBook Pro):

-Swollen battery
-High-pitched squeal
-Ticking/Clicking from underneath the "Delete" key
-Electric shock from MBP while plugged in for charging
-Heat
-Improperly applied thermal grease
-Mooing fans
-Melting MagSafe Adapter
-Swollen Battery
-Hissing LCD
-Uneven LCD
-Big dot on LCD
-Defective batteries, battery recalls, etc.
-Battery damage caused by heat
-Blown speakers
-Random shutdown
-Underclocked ATI graphics
-Poor build quality
-Kernel panics due to wireless driver
-Wi-fi signal drops
-Headphone jack microswitch failure

Okay, now for the fine print. Many of these problems occured on Rev A products and have been quietly fixed in more recent models. That said, many of these problems continue to exist and, as always, Apple is extraordinarily reluctant to admit there's a problem.

I'm not saying that PC laptops are without flaw, because they really aren't. What I am trying to say is that this is what happens when designers have more of a voice than engineers.
Better to be nouveau than never to have been riche at all.
 
MYT332
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:12 am

Quoting AirPacific747 (Reply 16):
Yeah.... that you're wasting a lot of money on computers

Obviously you don't have the grasp of English yet bacon. If I have a computer that still works from 1985 then surely I'm getting my money out of it by not replacing it?

As it goes, my main computer is a laptop from April 2004 and it's a Windows one.
One Life, Live it.
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:13 am

Quoting AC773 (Reply 17):
I'm not saying that PC laptops are without flaw, because they really aren't. What I am trying to say is that this is what happens when designers have more of a voice than engineers.

I have a suggestion for you. Don't buy a Mac. Your rantings in the Mac threads won't stop me from preferring Macs, as I have since the mid-80's, however.
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AC773
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:45 am

Quoting AeroWesty (Reply 19):
I have a suggestion for you. Don't buy a Mac. Your rantings in the Mac threads won't stop me from preferring Macs, as I have since the mid-80's, however.

As strange as it may sound to you right now, we're in the same boat. You're annoyed with me for slagging the Mac for recent pitfalls in their hardware, and I'm just as annoyed with Klaus for slagging everything that isn't a Mac.

I don't expect you, or anyone for that matter, to change thier preferences. That was never my intent. I introduce information that I deem relevant to the discussion, and defend/back up my points as necessary. As for the infamous "Mac v. PC" threads, I try to dispel the myths and exaggerations about the Windows platform as I see them.

I have owned a Mac in the past (iBook) and given a few conditions, I wouldn't hesitate to buy one again. I like them as machines, but unlike some people (yourself excluded, I think), I don't think of them as the holy grail of personal computing.
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AirPacific747
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:51 am

Quoting Myt332 (Reply 18):
If I have a computer that still works from 1985 then surely I'm getting my money out of it by not replacing it?

Didn't you say that your oldest pc is from 2001?

And the fact that you have both MAC and PC means that you've spent a lot of money on computers.

Must be all that tea you're drinking...

[Edited 2006-09-20 22:52:03]
 
Mir
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 5:53 am

Where is Klaus?

Somebody please call him and make sure he's not stricken with grief over a dying Mac.  Smile

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 6:03 am

Quoting AC773 (Reply 20):
You're annoyed with me for slagging the Mac f

I'm not annoyed with you one bit. I've asked you enough questions to realize that you would never be happy with your purchase if you bought a Mac. I'm okay with that. I simply don't understand why you need to slag Macs all the time, when I don't see Klaus going into threads about PC's slagging those machines. He confines his comments to Mac threads, as he should. What's your excuse?
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AC773
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 6:37 am

Quoting AeroWesty (Reply 23):
you would never be happy with your purchase if you bought a Mac

As I mentioned in my previous post, I have bought a Mac and was very happy with it.

Quoting AeroWesty (Reply 23):
I don't see Klaus going into threads about PC's slagging those machines

A quick search will easily disprove that statement. I would have provided links, but I must run off to class now. Time is fleeting.  Smile
Better to be nouveau than never to have been riche at all.
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 6:39 am

Quoting AC773 (Reply 24):
A quick search will easily disprove that statement.

Then you should call him on it when it happens. Repeating bad behavior doesn't solve anything.
International Homo of Mystery
 
A330300
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 9:28 am

You may try resetting the PMU (Power Management Unit) for the sleep problem - just Google it for the instructions from Apple. As to the drive, I have trouble ripping certain CDs, and I'm going to contact Apple soon to rtry and resolve the issue.
 
Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 9:41 am

Ok.... so instead of telling me I got a shit computer... Anyone mind telling me how to fix it? 26 replies and I saw maybe two helpful ones..
Doors open, right hand side, next stop is Springfield.
 
Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:16 am

Quoting AeroWesty (Reply 30):
All you have to do is go down to the Apple Store or call 1-800-SOS-APPL.

I know justin said take it to the store. But last time I brought my iPod there, they told me I had to call and fill out some report. So I figured id ask, make sure I do it right this time so I dont waste 45 mins driving to the apple store... Maybe im being harsh... i had a crappy day. Sry for my rant. Thanks Westy.
Doors open, right hand side, next stop is Springfield.
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:23 am

No problem. I've never had to call or fill anything out before, but then I've not taken anything in for repair directly to the Apple Store. Last time I had a repair issue was eons ago to have a board replaced in my G4 tower, and the local Mac store handled everything for me under warranty.
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Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:29 am

Quoting AeroWesty (Reply 32):
and the local Mac store handled everything for me under warranty.

About 15 minutes away there is an independent Apple store that is an authorized repair center. Can I take it there and still be covered?
Doors open, right hand side, next stop is Springfield.
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:32 am

Quoting Cadet57 (Reply 33):
About 15 minutes away there is an independent Apple store that is an authorized repair center.

Yep, they'll call Apple for you to determine your warranty coverage, and go from there. They'll collect their money by billing Apple directly. Make sure they have the Apple sticker in the window that says Authorized Service Center, and you're good to go.
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Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:33 am

Quoting AeroWesty (Reply 34):
Yep, they'll call Apple for you to determine your warranty coverage, and go from there. They'll collect their money by billing Apple directly. Make sure they have the Apple sticker in the window that says Authorized Service Center, and you're good to go.

Sweet! I'll go after class tomorrow. Save me a couple hours trip.

Thanks.
Doors open, right hand side, next stop is Springfield.
 
AeroWesty
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:36 am

Cool. Just make sure you do a backup of your HD before you leave it with them. If you've identified a possible HD problem, you'll want them to be able to replace it without making another trip down to get all your documents off it.
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Cadet57
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:39 am

Quoting AeroWesty (Reply 36):
If you've identified a possible HD problem, you'll want them to be able to replace it without making another trip down to get all your documents off it.

I took a Powerbook 3400 (wow am I dating myself) there once and they backed up the HDD but I had to pay. I assume I would get the same service just on warrenty.
Doors open, right hand side, next stop is Springfield.
 
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LTU932
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 11:10 am

Quoting Cadet57 (Reply 31):
So I figured id ask, make sure I do it right this time so I dont waste 45 mins driving to the apple store...

You should have called Klaus before thinking about going to the store.  mischievous 
 
Klaus
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 9:10 pm

Hi to all... I'm sorry for any distress I might have caused you by being too busy to check in to a.net for a while.

Quoting Cadet57 (Thread starter):
Today I inserted a CD-r to burn a cd in iTunes. it refuses to read ANY cd....

There are several possibilities, from a dirty lens to a mechanical defect in the optical drive. If it persists across a cold boot (shut down the computer completely, remove the battery for a while, then re-insert the battery and boot up), taking the machine to a qualified service provider (an Apple store or an authorized independent store) will be necessary.

You can run the Hardware Test Utility (on the system DVD that came with the computer) to maybe find out a few more details about what's wrong, but it's unlikely that it would fix the defect.

Quoting Cadet57 (Thread starter):
Furthermore, the computer makes a clicking noise when it wakes up from sleep mode. IDK if it is the HDD or what, but it doesnt sound good..

My guess would be that the defect in the optical drive produces that clicking sound when it calibrates itself during wakeup. The harddisk in the MacBook is at the front of the computer, to the right of the track pad. When you're listening closely, you might be able to discern if the sound is coming from the front (the HD) or the back (the optical drive) of the computer.

I'd expect it's still the optical drive. It is relatively improbable that both would develop a severe defect at the same time - except if the laptop had fallen down so parts may have broken in both devices.

Quoting Cadet57 (Thread starter):
Im thinking taking it to my local apple store. How do I get warrenty service there?

I usually register my Macs with Apple so they know the machine by its serial number, but you might want to bring proof of purchase with you to be on the safe side. You shouldn't have a problem getting your warranty anyway, as your machine's production date would still show you being safely within the warranty period.

Quoting AC773 (Reply 4):
This is exactly the kind of thing I mean when I say that certain Mac models seem to have unresolved quality issues.

Your mistake is that you're prone to excessive generalizations. This is one machine which has a problem. If a significant portion of all machines shows up with defects, you could make that conclusion. There seem to be or to have been some widespread issues, but basic statistical rules still apply to what is an "unresolved quality issue", especially in relation to other laptops from other manufacturers who share similar technology.

Quoting BladeLWS (Reply 6):
At least with a PC you can usually fix most problems by yourself. Anyone that owns a MAC has to take it to a "genius" bar to get something fixed.

Nonsense. PC laptops are at least as difficult to fix as a MacBook. And I can just as easily fix most defects in my PowerMac G5 as in any PC - if it actually had any, that is.

Quoting AC773 (Reply 9):
Computer companies take the credit when one of their supplier's products excel, so they can take the blame when they fail. Ultimately, these companies are responsible for the quality of the final product.

Sure. We all would love completely defect-free products. And premium manufacturers like Apple are rightfully held to higher standards than producers on the "bargain" level are.

So Cadet57 can indeed expect to have his machine fixed with a minimum of fuss and users in general can expect this defect to be rare. We'll see.

Quoting AirPacific747 (Reply 10):
Wonder where Klaus has gone

My real-time a.net interface suffered a work-related interruption...!  hypnotized 

Quoting LHMARK (Reply 14):
Just open it up and replace the hard drive... oh, wait...

For what? Replacing the harddisk is actually extremely easy with the MacBook (less so with the Pro model, however). Simply take out the battery, remove one metal bar and slide the harddisk out and in again.

But I doubt that the harddisk has any defects in this particular case.

Quoting AC773 (Reply 17):
I'm not saying that PC laptops are without flaw, because they really aren't. What I am trying to say is that this is what happens when designers have more of a voice than engineers.

Apart from the MacBooks being very small, thin and light for their respective class, design has no impact on the construction. If anything, the Apple design is cleaner and less cluttered with weird plastic ornaments than that of other manufacturers. But I guess old prejudices die hard...  crazy 

Quoting AC773 (Reply 20):
I don't expect you, or anyone for that matter, to change thier preferences. That was never my intent. I introduce information that I deem relevant to the discussion, and defend/back up my points as necessary. As for the infamous "Mac v. PC" threads, I try to dispel the myths and exaggerations about the Windows platform as I see them.

Unfortunately you don't - your posts are usually a collection of prejudices and myths which don't hold up to closer scrutiny. That's why you usually get a debunking deluxe in return.

Quoting Cadet57 (Reply 27):
Ok.... so instead of telling me I got a shit computer... Anyone mind telling me how to fix it? 26 replies and I saw maybe two helpful ones..

Sorry for being late...!

But I don't think you (or anybody else) could actually fix a defective optical drive. It will most probably have to be replaced. (Unless it was just due to an internal connector coming loose or something like that.)

Don't hesitate to call Apple's support as a first step - if there's something you can do, it's quite likely they can tell you. And otherwise they can point you to the best way to have the problem fixed.

I'll gladly help you as far as I can, but from what you've said about the problem, I would expect someone will have to open the machine and have a look inside.

Just back up your own data if you can; If you've got another computer around, copy the data via network. There are good reasons why regular backups are necessary, but they are never as necessary as when you're bringing your machine to service.

Quoting Iamcanadian (Reply 28):
HEY! I've got an idea! How about you stop being lazy and quit relying on other people's responses and go out and do some research yourself? Rather than waiting DAYS for a helpful reply, you could make a couple phone calls, visit some websites, heck, MAYBE you could even GO INTO THE SERVICE CENTER or store where you bought the damn thing! Phew, I'm sorry you had to wait an entire day for a helpful reply, I really am. Next time, I'll be a little quicker at fixing other people's problems!

And I thought canadians didn't know how to be rude...!  eyebrow 
Come on!
 
WSOY
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 9:39 pm

Quoting Klaus (Reply 39):
Nonsense. PC laptops are at least as difficult to fix as a MacBook.

With what is now Lenovo (nee IBM) portables you could slide out any disk drive from the bay and replace with your own two clumsy hands. Only that the replacement had to come from IBM, naturally. The other option would have been to buy any generic drive and move the IBM specific plastic fixing gizmos onto the other drive. You can try something similar on most brands as they all tend toward standardisation in order to cut costs.
"Nukkuessa tulee nälkä" (Nipsu)
 
Klaus
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 9:51 pm

Quoting WSOY (Reply 40):
With what is now Lenovo (nee IBM) portables you could slide out any disk drive from the bay and replace with your own two clumsy hands.

You can do that with the MacBook's harddisk as well, just not with the extra-thin optical drive. And even then you'd need an exactly matching replacement drive which is not as easy as getting a harddisk (which are standardized)...
 
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AirPacific747
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RE: My Mac Is Dying.... Already!

Thu Sep 21, 2006 10:29 pm

Quoting Cadet57 (Reply 29):

Well he's right...
 
WSOY
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RE: My Mac Is Dying.... Already!

Fri Sep 22, 2006 12:00 am

Quoting Klaus (Reply 41):

You can do that with the MacBook's harddisk as well, just not with the extra-thin optical drive. And even then you'd need an exactly matching replacement drive which is not as easy as getting a harddisk (which are standardized)...

Well that's do doubt an welcome improvement:
"Apple's previous line of consumer notebooks, the iBook, required that an authorized service provider perform all hard drive replacements -- a process that would typically take at least 10 minutes for technicians and possibly days in turnaround for the owner."
http://appleinsider.com/article.php?id=1750
"Nukkuessa tulee nälkä" (Nipsu)
 
AC773
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RE: My Mac Is Dying.... Already!

Fri Sep 22, 2006 4:45 am

Quoting WSOY (Reply 43):
Well that's do doubt an welcome improvement:

 checkmark 

Definitely. That said, if you have an older Mac laptop and are even slightly interested in fixing it yourself, there are some great resources out there.

Case in point:
A couple of years ago, my old iBook's hard drive bit the dust. I found a site called PB Fixit which had step-by-step instructions for fixing any model of Apple laptop. They'd even sell you some of the hard-to-find parts for them. I replaced the HDD, and it couldn't have gone smoother.  Smile
Better to be nouveau than never to have been riche at all.
 
hawaiian717
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RE: My Mac Is Dying.... Already!

Fri Sep 22, 2006 1:33 pm

Quoting WSOY (Reply 40):
Apple's previous line of consumer notebooks, the iBook, required that an authorized service provider perform all hard drive replacements

For good reason. Have you seen the disassembly instructions to get to an iBook's hard drive? IIRC there are something like 40 screws involved. It's not an easy process, and Apple doesn't want to be responsible for repairs when you mess it up. A friend of mine offered to sell me a laptop hard drive to replace the 10 gig drive in my iBook, after looking at the instructions I decided it wasn't worth it.

http://uk.geocities.com/ibookupgrade/
 
AC773
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RE: My Mac Is Dying.... Already!

Fri Sep 22, 2006 1:43 pm

Quoting Hawaiian717 (Reply 42):
It's not an easy process, and Apple doesn't want to be responsible for repairs when you mess it up.

I will say this: It's most definitely not for everyone. However if you've ever done any kind of work inside a computer before, it's pie (given the appropriate instructions).

Quoting Hawaiian717 (Reply 42):
IIRC there are something like 40 screws involved.

Yep, something like that. They're all tiny, but there are a few different kinds. You also can't mix them up, because they don't all fit in the same sized hole. I got around that problem by having several small glass bowls on hand, one for each type of screw. It worked out well.
Better to be nouveau than never to have been riche at all.

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