Turtle
Topic Author
Posts: 198
Joined: Thu Jan 11, 2001 5:54 am

ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 8:49 am

Hi all,
Just would like to hear from you on whether I should go w/ ADT or Brinks for an alarm system for my home.
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:12 am

Neither. Just put the signs in the yard, and some faux cameras on the corners of your house. You shouldn't be bothered by the undesirables in the area. If that fails, just get some Protected by Smith and Wesson stickers for the windows and doors.
Yay Pudding!
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:15 am

Just get a baseball bat....with the Red Sox logo on it...
A Safe Flight Begins With Quality Maintenance On The Ground.
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:16 am

Quoting AirframeAS (Reply 2):
Just get a baseball bat....with the Red Sox logo on it...

Which reminds me, you could also add some Yankees stickers to your collection as well.
Yay Pudding!
 
bhmbaglock
Posts: 2489
Joined: Thu Jul 14, 2005 7:51 am

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:40 am

I've never dealt with Brinks but I'd definitely recommend staying far, far away from ADT. There are plenty of companies I'll never do business with again due to bad experiences but they are, by far, the worst.
Where are all of my respected members going?
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:41 am

 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 9:50 am

Quoting Go3Team (Reply 3):
Which reminds me, you could also add some Yankees stickers to your collection as well.

Uhmm no... I'm a Mariners fan here, bro. Thanks for the offer though!
A Safe Flight Begins With Quality Maintenance On The Ground.
 
Turtle
Topic Author
Posts: 198
Joined: Thu Jan 11, 2001 5:54 am

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 10:21 am

Funny Guys,
I really want to make a decision on this. Serious answers will be appreciated. Please help..
 
saxdiva
Posts: 2329
Joined: Sun Jun 20, 2004 6:51 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 10:34 am

Quoting BHMBAGLOCK (Reply 4):
I've never dealt with Brinks but I'd definitely recommend staying far, far away from ADT.

We use ADT... what was your difficulty with them?

So far so good for us (we just had the system installed a couple of months ago), except that their billing people seem to be a bit out in left field.
 
Garri767
Posts: 2207
Joined: Sat Mar 26, 2005 2:00 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 11:42 am

Serious, you wont be bothered if you set some faux cameras and put up a couple of brinks signs in your yard etc. but if you must , i reccommend Brinks.


We have had both, ADT customer service (help on installation among other things) sucked and was very difficult to get working. Plus it was a hassle since if you hit one wrong key (like i did all the time when i set it as i left for work at 5 am  Wink) the alarm goes off and wakes everyone up. Brinks customer service is much better, it is much easier to install, and is much more of a "Customer friendly" product.




Hope this helps  Smile


Garri767
Two wrongs may not make a right, but three lefts do!
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 11:49 am

Quoting Turtle (Reply 7):
Serious answers will be appreciated.

I was being serious. You dont need that crap.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
bhmbaglock
Posts: 2489
Joined: Thu Jul 14, 2005 7:51 am

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 3:40 pm

Quoting Saxdiva (Reply 8):
We use ADT... what was your difficulty with them?

So far so good for us (we just had the system installed a couple of months ago), except that their billing people seem to be a bit out in left field.

You asked for it, so here we go.

Initial install and first six months or so of service in our condo we owned at the time were fine. It wasn't a huge place so when we were expecting our first child we bought a larger house about a mile away. We called ADT and asked for them to install a new system in the house and transfer the service. They charged and we paid a reasonable fee for this and a tech came out and installed the equipment. So far all is good.

A few weeks go by and my wife accidentally sets off the alarm and can't remember her password when ADT calls. They're polite but tell her they have to send the police since she doesn't have it. Things seem to be OK. 20-30 minutes later, I've made it home and still no police. I'm a little concerned so I call them and they assure me that they have called the police.

So, I call the police and ask what's up - turns out they were dispatched to our old address. Mystery solved, no harm done so I call ADT and remind them that they need to change the service address. They assure me it won't happen again and if this had been the end of the mistakes we would have been fine; unfortunately it was just the beginning.

Condensing things a bit, they are very good at changing the billing address but were completely unable to change the service/dispatch address. I called them literally dozens of times, I talked to all levels of managers, etc., tried nice and not nice, sent requests in writing, etc. They just couldn't get it right although each time I was assured that all was taken care of for good.

The final straw came when I was out of town and we had a prowler. My wife saw him and hit the panic button on the alarm to have the police sent. You guessed it, they were dispatched to our old condo. At this point, I gave up on them and let them know by phone and in writing that I considered our contract void for non-performance on their part.

They never replied so I assumed that this was the end of it. My intention was to switch to another alarm company but then I accepted a job in another state and haven't lived in a place where I'd need an alarm since.

One final minor insult, they sent a bill collector after us last year. Pretty damn arrogant considering how they handled things. This seems to have gone away following a letter from my attorney but it's hard to be sure with these idiots.
Where are all of my respected members going?
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: ADT Or Brinks For Home Security - Boston Area

Sun Dec 10, 2006 5:11 pm

Quoting BHMBAGLOCK (Reply 11):

This is exactly why I've been saying you don't need this crap.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
Turtle
Topic Author
Posts: 198
Joined: Thu Jan 11, 2001 5:54 am

RE: ADT Or Brinks For Home Security - Boston Area

Fri Dec 15, 2006 4:46 am

Thanks for the repies. Ended up w/ Brinks. So far, I like them much better then ADT, our previous provider. I know there are those who think they are crap. But, as a software provider for my local PD and many other PD's, I know how effective they are in preventing break ins and stopping a breaking in progress. A simple sign or fake camera's are not aways effective as many of the perps are f***ed up on booze and drugs and simply don't see them. We live in a rather urban area so, for me, it's peace of mind when we are away for long periods of time. And it's peace of mind for my wife (and I) when I'm traveling for work. Peace of mind is worth the small monthly fee.
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: ADT Or Brinks For Home Security - Boston Area

Fri Dec 15, 2006 5:17 am

Quoting Turtle (Reply 13):

Congrats, you just wasted money. They dont prevent break-ins, they only alert the company that a break in is in progress.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
Turtle
Topic Author
Posts: 198
Joined: Thu Jan 11, 2001 5:54 am

RE: ADT Or Brinks For Home Security - Boston Area

Fri Dec 15, 2006 5:31 am

... and the alarm company alerts the police and the police come to your house. It works. I know, I've seen it happen

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