toiletboy99999
Posts: 17
Joined: Tue Jul 04, 2006 12:33 pm

I Hate UPS

Thu Dec 21, 2006 6:57 pm

I just needed to get online and vent how much I hate UPS!!! Stupid question: Anyone here have a bad experience with this "lovely" company?
"Its not working? Hit is harder with a bigger hammer."
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: I Hate UPS

Thu Dec 21, 2006 7:08 pm

Quoting Toiletboy99999 (Thread starter):
Anyone here have a bad experience with this "lovely" company?

Yes, one of their subsidiaries, Worldwide, lowballed some of their bids, which took a lot of the work our company did. They also bought a local company here, and the results of that remain to be seen.
Yay Pudding!
 
BHXFAOTIPYYC
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RE: I Hate UPS

Thu Dec 21, 2006 7:14 pm

Nope, but I'm happy to have a rant about Fedex ! One of our partners in the US insists on using them to send things to us. Just sticking a stamp on and mailing it would be quicker half the time. Their local agents here once took 5 days to come and collect something!! DHL seems to be OK though.
Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
 
Twistedwhisper
Posts: 689
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RE: I Hate UPS

Thu Dec 21, 2006 7:17 pm

Quoting Toiletboy99999 (Thread starter):
I just needed to get online and vent how much I hate UPS!!!

I want background!!!! Tell me!  Smile
Read between the lines.
 
toiletboy99999
Posts: 17
Joined: Tue Jul 04, 2006 12:33 pm

RE: I Hate UPS

Thu Dec 21, 2006 8:16 pm

So this is the fourth time this has happened in the last 2 months. As usual I am doing 2 day shipping, which is the standard for shipping from Los Angeles to Hawaii. I go online to check my package tracking so I know when to expect it and everything. Long story short, it was shipped on Wednesday, and should have arrived on Friday. I go online to see where it is, and its still sitting in LA!!! Granted it is the Christmas season, but this is ridiculous.

What makes things even worse is that I have another package sitting at DFW right now. Same story, different verse.

All in all, I hate UPS. Unfortunately, where i am most of the year (Southern Oregon area), UPS is pretty much the only option.

Pretty much UPS' color (brown), represents their service well....S**t!
"Its not working? Hit is harder with a bigger hammer."
 
strasserb
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RE: I Hate UPS

Thu Dec 21, 2006 8:31 pm

Quoting Toiletboy99999 (Reply 4):
All in all, I hate UPS

What do you expect from a service, which is named "Ooops"?

 biggrin 
Still, even in the most arid desert is an airport somewhere ...
 
mika
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RE: I Hate UPS

Thu Dec 21, 2006 8:37 pm

Never had any bad experiences with UPS apart from the electronic touch screen thingy that they use for signatures, rather than normal paper. It's damn near impossible to get your signature right on that bastard!

DHL is another story..had some missing deliveries with them.
 
BHXFAOTIPYYC
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RE: I Hate UPS

Thu Dec 21, 2006 8:52 pm

Quoting Toiletboy99999 (Reply 4):
2 day shipping, which is the standard for shipping from Los Angeles to Hawaii.

2 days??!! Is there anywhere it could stop en-route?
Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
 
toiletboy99999
Posts: 17
Joined: Tue Jul 04, 2006 12:33 pm

RE: I Hate UPS

Thu Dec 21, 2006 9:07 pm

Could it be a conspiracy against consumers between shipping company's? Ooops (UPS), FedUp (FedEx), and Dull (DHL) are out to get us!!! Lock up your house, protect your children, THEY ARE AFTER US! Go snail mail (USPS)!!!
"Its not working? Hit is harder with a bigger hammer."
 
KaiGywer
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RE: I Hate UPS

Thu Dec 21, 2006 9:11 pm

FedEx and UPS merged, they're now called FedUP  Wink
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
toiletboy99999
Posts: 17
Joined: Tue Jul 04, 2006 12:33 pm

RE: I Hate UPS

Thu Dec 21, 2006 9:15 pm

Once I get the kinks out of this teleportor worked out we won't need them anymore. I just have a few more (little) things to do, such as getting it to work. HAHA! Once i get it working I will give all you guys the plans, so don't worry!
"Its not working? Hit is harder with a bigger hammer."
 
KROC
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RE: I Hate UPS

Thu Dec 21, 2006 11:43 pm

I have never had a problem with UPS. Considering the volume of buisness they do, because one person has a bad experience harldy means they are "shit". Radical concept I know.  Yeah sure
 
KaiGywer
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RE: I Hate UPS

Thu Dec 21, 2006 11:46 pm

Quoting KROC (Reply 11):
I have never had a problem with UPS.

Me neither. I deal with UPS every single day, and the driver is always friendly (albeit in a hurry all the time, especially the last few weeks)
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
j_hallgren
Posts: 1427
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RE: I Hate UPS

Thu Dec 21, 2006 11:57 pm

I know them as the Unreliable Parcel Service!
Have had numerous issues with them over years...
1) leaving a water sensitive item by front door so it got all wet instead of in carport by kitchen door..sending company was able to replace it
2) leaving a repaired VCR that was marked as "signature reqd" without getting any signature as I was away on vacation...neighbor saw it and picked up for me, luckily
3) leaving a new Dell laptop for one of my cottage tenants without getting the "signature reqd" as marked...good thing they put it by back door so no one saw it from street
4) damaging a Dell laptop that was shipped from DFS Auction so badly that I had to spend many hours to get another one...box looked like it had been dropped from truck...end completely smashed in...it was packed correctly but not for that kind of treatment
5) there was another failure but can't recall details now...

And I only use them maybe once or so a year!
COBOL - Not a dead language yet!
 
KaiGywer
Crew
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RE: I Hate UPS

Fri Dec 22, 2006 12:03 am

Quoting J_Hallgren (Reply 13):
1) leaving a water sensitive item by front door so it got all wet instead of in carport by kitchen door..sending company was able to replace it

Was it raining when he dropped it off? He might not have thought it would get wet.

Quoting J_Hallgren (Reply 13):
2) leaving a repaired VCR that was marked as "signature reqd" without getting any signature as I was away on vacation...neighbor saw it and picked up for me, luckily

No excuse for this one.

Quoting J_Hallgren (Reply 13):
3) leaving a new Dell laptop for one of my cottage tenants without getting the "signature reqd" as marked...good thing they put it by back door so no one saw it from street

No excuse for this one.

Quoting J_Hallgren (Reply 13):
4) damaging a Dell laptop that was shipped from DFS Auction so badly that I had to spend many hours to get another one...box looked like it had been dropped from truck...end completely smashed in...it was packed correctly but not for that kind of treatment

Did you report it to the driver who dropped it off right away? No excuse for the treatment either way

Quoting J_Hallgren (Reply 13):
5) there was another failure but can't recall details now...

Then it didn't happen  Wink

I've never had any problems with UPS. A couple of boxes have been dented, but contents have never been damaged.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
LHMark
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RE: I Hate UPS

Fri Dec 22, 2006 12:04 am

"Hi, we tried to drop off your package, but you were at work. How about the same time tomorrow? Or you can pick it up at our warehouse in Lincoln, NE."
"Sympathy is something that shouldn't be bestowed on the Yankees. Apparently it angers them." - Bob Feller
 
Superfly
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RE: I Hate UPS

Fri Dec 22, 2006 12:16 am

I happen to like UPS a lot and have never had a bad experience with them.
FedEx has given lots of problems. When people send me packages through FedEx it is a big headache. They send packages out when I am not home and there pick up facility is way out in no-mans-land and has short operating hours. One time it took me 3 weeks to get a package AFTER FedEx made attempts to deliver to my house.
UPS on the other hand has pick up facilities centrally located with operating hours that is conducive to most people's work schedule.

Above all, UPS has a cooler fleet.  bigthumbsup 


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Twistedwhisper
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RE: I Hate UPS

Fri Dec 22, 2006 12:33 am

Hehe.. I had my shipment sitting in MIA for 5 weeks before they forwarded it to GRU/VCP... yeah yeah, it was 3500 KGS and 8 m², but I still paid like $30.000 for it. Sorry, my CLIENT was paying for it, but guess who I had on my back every day for 5 weeks.

Come to think of it, I have never sent anything with UPS that hasn't been delayed in one way or another.
If it isn't equipment or cancelled flights, then it's something else like courier workload or some bullshit from the clearance department.
Read between the lines.
 
itsjustme
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RE: I Hate UPS

Fri Dec 22, 2006 12:34 am

I must be one of the fortunate ones. I've never had a problem with UPS or FedEx. And I only have had one problem with the USPS and their "carrier pick up" service. I had scheduled a package pick up on line for the following day but, due to what turned out to be an Internet glitch, my request never made it to my local USPS office, even though I received a confirmation that it had. To their credit, when I called to ask why my pkg hadn't been picked up, a USPS Rep. was sent over within the hour to pick up the package (even though I offered to drop it off myself). Not only that, but I received a follow up phone call the following Monday (the snafu occurred on a Friday) from a district manager who further apologized for the mix up and assured me he had been in contact with their IT people and the problem had been found and corrected. Talk about going above and beyond. Anyway, no problems for me - knock on wood.
 
fspilot747
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RE: I Hate UPS

Fri Dec 22, 2006 12:49 am

Quoting Toiletboy99999 (Thread starter):
Anyone here have a bad experience with this "lovely" company?

Actually, no.
 
UALPHLCS
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RE: I Hate UPS

Fri Dec 22, 2006 1:12 am

Quoting Toiletboy99999 (Thread starter):
Anyone here have a bad experience with this "lovely" company

Does working for them count?

Back in college I did a whole year at the UPS PHL Air hub. I had wanted to work on the ramp and was promised a job there but once hired I was sent to load feeder trailers.

During the long hot summer I began to understand why people followed the Bolsheviks. It was the one time in my life when "Workers of the World Unite" actually sounded very attractive.

We used to joke that UPS stood for Under Paid Slaves.
A little less Hooah, and a little more Dooah.
 
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GEG
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RE: I Hate UPS

Fri Dec 22, 2006 1:13 am

In our business we deal with UPS daily in high volumes and we have been fortunate to have both a great driver who does not attempt to hide damaged shipments, account reps who are willing to fix things that unfortunatly wrong. I agree that there are times that something goes wrong and I cannot figure out what they were thinking. But all in all I have had positive expeiriances with them. Although we do not deal with their freight division
-Dan
I have no idea what I'm doing...
 
BigOrange
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RE: I Hate UPS

Fri Dec 22, 2006 1:48 am

Quoting LHMARK (Reply 15):
"Hi, we tried to drop off your package, but you were at work. How about the same time tomorrow? Or you can pick it up at our warehouse in Lincoln, NE."

That doesn't work with the Lakewood, NJ distribution center. I have asked them to hold stuff, gone to the warehouse to pick it up and been told "it's out on delivery" "We were holding it, but it looks like one of the air guys took it out"

I got home and there was another note saying they tried to deliver and no-one was home  banghead 

Give me FedEx any day!
 
mirrodie
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RE: I Hate UPS

Fri Dec 22, 2006 1:57 am

quick experience.

Ordered a point n shoot digital camera from Amazon that didnt ship within its estimated times. I called UPS and asked if they could re-direct delivery to where our honeymoon was taking place. They would not help.
So the camera missed us.

It came to our residence by the day we were on our honeymoon in so I now have to have it Fedexed overnight, cost $50.

Called Amazon and argued that an estimate means no less than, no greater than those numbered days. They refunded my $50.

Later, by chance, I met the senior secretary to the CEO of UPS. She said they could have re-directed it but simply didn't want to go through the effort.

C'est la vie.
Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
 
AirframeAS
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RE: I Hate UPS

Fri Dec 22, 2006 3:26 am

The thing about UPS/FedEx is that they make you sign for every package. If you are not at home, they leave a note (up to 3 times) then they send it back if you don't 'claim' your package.

USPS does alot better than UPS/FedEx combined. They'll hold your package at the Post Office. And better: Where I live, the Post Office is open until 7pm!

I avoid UPS/FedEx as much as possible!
A Safe Flight Begins With Quality Maintenance On The Ground.
 
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LTU932
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RE: I Hate UPS

Fri Dec 22, 2006 3:32 am

You still haven't seen it all. I know someone who asked for prices at DHL, and they told him that for sending something the size of an A4 sheet, they charge US$80 for that. Come on, it's not like that A4 sized thing weights a metric tonne, so why charge US$80 for that?

[Edited 2006-12-21 19:33:29]
 
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Aeroflot777
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RE: I Hate UPS

Fri Dec 22, 2006 4:31 am

Quoting Toiletboy99999 (Thread starter):
Toiletboy99999

What an interesting choice for a screen name.

Aeroflot777
 
dan2002
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RE: I Hate UPS

Fri Dec 22, 2006 5:52 am

I've had them leave guitars right on my door, no signature, nothing. I've received guitars with holes punched in the box, chipped finishes, cracked headstock... I hate UPS. FedEX has been good to me, and so has DHL.
A guy asks 'What's Punk?'. I kick over a trash can and its punk. He knocks over a trash can and its trendy.
 
upsmd11
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RE: I Hate UPS

Fri Dec 22, 2006 10:37 am

Quoting AirframeAS (Reply 24):
The thing about UPS/FedEx is that they make you sign for every package. If you are not at home, they leave a note (up to 3 times) then they send it back if you don't 'claim' your package.

OK, I do work for UPS but your statement is incorrect. We only require a signature if you live in a bad neighborhood or the shipper requested a signature for delivery.

UPS, like all of the other parcel carriers, has some problems but UPS is spending billions of dollars in automation that only helps to ensure the packages get delivered to the end recepient. Service is all a company like UPS has to offer and they have to get it right.

When someone like the OP has a problem it can usually be solved by getting to the right person, which is often the challenge. I am sorry the OP had problems as I have been with UPS 22 of our 100 years and have only seen good things from theh organization.

Cheers,
John
 
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WildcatYXU
Posts: 2602
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RE: I Hate UPS

Fri Dec 22, 2006 11:07 am

Quoting StrasserB (Reply 5):
What do you expect from a service, which is named "Ooops"?

Hence the new slogan: Ooops, consider it lost.

But seriously, I never had problems with them. Well, maybe except for shipping to Creston, BC. It always takes at least 3 days.
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AsstChiefMark
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RE: I Hate UPS

Fri Dec 22, 2006 11:23 am

Why do FedEx and DHL drivers seem to be able to drive straight to someone's house to make a delivery? And why do UPS drivers have to drive around the block three or four times and stop to ask for directions before making a delivery?

Does FedEx and DHL have better onboard navigational equipment?

Mark

[Edited 2006-12-22 03:30:09]
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AirframeAS
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RE: I Hate UPS

Fri Dec 22, 2006 2:41 pm

Quoting UPSMD11 (Reply 28):
OK, I do work for UPS but your statement is incorrect. We only require a signature if you live in a bad neighborhood or the shipper requested a signature for delivery.

Actually, regardless of where I have lived: I have had to sign EVERY package I have came across. This includes my parents house in the middle of nowhere when I was in Jr. High. There was not one package I didnt have to sign for.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
j_hallgren
Posts: 1427
Joined: Sun Jun 04, 2000 11:48 am

RE: I Hate UPS

Fri Dec 22, 2006 5:08 pm

Quoting KaiGywer (Reply 14):
Quoting J_Hallgren (Reply 13):
4) damaging a Dell laptop that was shipped from DFS Auction so badly that I had to spend many hours to get another one...box looked like it had been dropped from truck...end completely smashed in...it was packed correctly but not for that kind of treatment

Did you report it to the driver who dropped it off right away? No excuse for the treatment either way

I had called and had this package held for pickup at distribution ctr given my prior issues with delivery...so I was able to report it immediately...the problem was finding a replacement! As I had located the desired unit from hundreds available, bid and won the auction, so getting another unit with similar specs and warranty was a REAL PITA!

BTW, regarding the rain and front door...it was during the summer in FL where it pours almost every afternoon...and my front door often gets wet from those showers...had he put it just around the corner into the carport by a couple of feet, it wouldn't have been an issue..anyone looking at my house would realize I don't use the front door on regular basis, and the carport/kitchen door is the one used most all the time...
COBOL - Not a dead language yet!
 
Georgetown
Posts: 280
Joined: Wed Dec 28, 2005 12:50 pm

RE: I Hate UPS

Fri Dec 22, 2006 5:58 pm

Quoting AirframeAS (Reply 31):
Actually, regardless of where I have lived: I have had to sign EVERY package I have came across.

When I first started out in i-banking my hours were horrific, so I was obviously never home anywhere near UPS drop-off times, so there's no way I could ever sign for a package. Time and time again myself and the shipper (usually my girlfriend at the time) would specifically request no signature, and yet EVERY SINGLE TIME I would not get the package because I couldn't sign for it. Tried absolutly everything, from phone calls to leaving notes. NOTHING WORKED. I was living in a very nice suburban area at the time too - so there was no real excuse. Haven't used Oops since.
Let's go Hoyas!
 
MD-90
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RE: I Hate UPS

Fri Dec 22, 2006 7:32 pm

Dang, this thread calls for a picture of my sister in her delivery uniform and her truck, but for some reason she won't send me a pic. She's an engineer for UPS in Memphis, and they all have to drive trucks and make deliveries during the holiday season, because it takes three weeks to become a UPS deliveryman.
 
KaiGywer
Crew
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RE: I Hate UPS

Fri Dec 22, 2006 9:53 pm

Quoting AirframeAS (Reply 24):
The thing about UPS/FedEx is that they make you sign for every package. If you are not at home, they leave a note (up to 3 times) then they send it back if you don't 'claim' your package.

I've only had to sign for the ones that are signature required.

Quoting LTU932 (Reply 25):
You still haven't seen it all. I know someone who asked for prices at DHL, and they told him that for sending something the size of an A4 sheet, they charge US$80 for that. Come on, it's not like that A4 sized thing weights a metric tonne, so why charge US$80 for that?

I shipped a DVD player from Minnesota to California. Paid $6.80 with DHL.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an

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