Just a little rant here that I have to get off my chest!
I bought an iRiver MP3 player about a year ago, and since then, it has been an absolute nightmare. Between the devices having defective batteries or just bad parts, my unit has been replaced four times in one year. Customer service is an absolute nightmare with iRiver-- there is no phone number that you can call for support that is even the slightest bit helpful. Instead, service requests are handled via email, which really gives iRiver the power to not respond, which I learned in my most recent exchange.
After having requested an RMA (return authorization) in August to no avail, I tried again in September. An email was given that said my request from AUGUST was still being processed and that this request was cancelled. After hearing nothing through all of September, iRiver finally sent an RMA email in October, but with no instructions on how to ship! I should have memorized the address by now. Of course, the emails are DO
NOT REPLY, so I had to cancel the RMA and start over. I did not hear anything on this RMA, filed at the end of October until NOW, with a response saying my warranty was void and that I was out of luck. This should not be the case, for two reasons. First, I bought the original device in December of 2005. Second, the warranty was been renewed with each replacement device because they have had to outright replace the MP3 player each time because the defects were so bad.
I have just gotten off the phone with an iRiver representative who tried to be helpful at first, but turned curt and nasty when I demanded service on a request that was originally placed within the warranty of the ORIGINAL device, let alone the replacement (Which was only about 4 months old-- the first device went mech 2 weeks- TWO WEEKS- after I first got it, and took my entire HP
system with it). The agent said there was nothing they could do, and that it didn't really matter because even if they could fix it, it wouldnt be compatible with my new Apple laptop.
This company is a JOKE and upon threatening to file complaints with both the BBB and the Attorney General, the agent said that upon her hearing me state possible "legal action", the call must be terminated, and she hung up. The complaints to BBB and Attorney General are already filed.
Do yourself a favor and avoid the headache of dealing with iRiver. Stick with Apple. I went to iRiver after having the typical problems with Generation 2/3 iPods, but rest assured, and now especially with a Mac computer, I am returning to the iPod.