JBLUA320
Topic Author
Posts: 2997
Joined: Mon May 27, 2002 8:51 am

Never Ever Buy Anything From IRiver

Thu Dec 21, 2006 11:58 pm

Hey all,

Just a little rant here that I have to get off my chest!

I bought an iRiver MP3 player about a year ago, and since then, it has been an absolute nightmare. Between the devices having defective batteries or just bad parts, my unit has been replaced four times in one year. Customer service is an absolute nightmare with iRiver-- there is no phone number that you can call for support that is even the slightest bit helpful. Instead, service requests are handled via email, which really gives iRiver the power to not respond, which I learned in my most recent exchange.

After having requested an RMA (return authorization) in August to no avail, I tried again in September. An email was given that said my request from AUGUST was still being processed and that this request was cancelled. After hearing nothing through all of September, iRiver finally sent an RMA email in October, but with no instructions on how to ship! I should have memorized the address by now. Of course, the emails are DO NOT REPLY, so I had to cancel the RMA and start over. I did not hear anything on this RMA, filed at the end of October until NOW, with a response saying my warranty was void and that I was out of luck. This should not be the case, for two reasons. First, I bought the original device in December of 2005. Second, the warranty was been renewed with each replacement device because they have had to outright replace the MP3 player each time because the defects were so bad.

I have just gotten off the phone with an iRiver representative who tried to be helpful at first, but turned curt and nasty when I demanded service on a request that was originally placed within the warranty of the ORIGINAL device, let alone the replacement (Which was only about 4 months old-- the first device went mech 2 weeks- TWO WEEKS- after I first got it, and took my entire HP system with it). The agent said there was nothing they could do, and that it didn't really matter because even if they could fix it, it wouldnt be compatible with my new Apple laptop.

This company is a JOKE and upon threatening to file complaints with both the BBB and the Attorney General, the agent said that upon her hearing me state possible "legal action", the call must be terminated, and she hung up. The complaints to BBB and Attorney General are already filed.

Do yourself a favor and avoid the headache of dealing with iRiver. Stick with Apple. I went to iRiver after having the typical problems with Generation 2/3 iPods, but rest assured, and now especially with a Mac computer, I am returning to the iPod.

Happy holidays!
JBLU
 
MYT332
Posts: 7283
Joined: Mon Sep 08, 2003 7:31 pm

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 12:00 am

Ok thanks, noted.
One Life, Live it.
 
aloges
Posts: 14842
Joined: Tue Jan 17, 2006 3:38 am

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 12:12 am

Quoting JBLUA320 (Thread starter):
Stick with Apple.

Sure will.  Wink
Don't cry because it's over, smile because it happened.
 
RichardPrice
Posts: 4474
Joined: Sat Apr 23, 2005 5:12 am

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 12:29 am

Quoting JBLUA320 (Thread starter):
Second, the warranty was been renewed with each replacement device because they have had to outright replace the MP3 player each time because the defects were so bad.

Technically no, the warranty period exists from the original purchase date.
 
Dougloid
Posts: 7248
Joined: Tue Jul 05, 2005 2:44 am

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 12:52 am

Quoting RichardPrice (Reply 3):
echnically no, the warranty period exists from the original purchase date.

Absolutely right. That's the deal.
If you believe in coincidence, you haven't looked close enough-Joe Leaphorn
 
JBLUA320
Topic Author
Posts: 2997
Joined: Mon May 27, 2002 8:51 am

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 12:58 am

No, what iRiver did was replace the warranty as well. I have all the new warranty papers with the new expiration dates sitting on front of me, stretching well into 2007. They voided out the original warranty by their own choice the first time around, did it again the second time around and sent me documented proof- now they are claiming, even with the paper infront of me saying Summer 2007, that they never did that.

JBLU
 
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Aeroflot777
Posts: 2995
Joined: Mon Mar 22, 2004 2:19 pm

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 4:36 am

Quoting JBLUA320 (Thread starter):
Do yourself a favor and avoid the headache of dealing with iRiver. Stick with Apple. I went to iRiver after having the typical problems with Generation 2/3 iPods, but rest assured, and now especially with a Mac computer, I am returning to the iPod.

Creative offers a good product as well. However it did take me a while to get RMA numbers from them when I ran into a problem once.

Aeroflot777
 
We're Nuts
Posts: 4723
Joined: Sun Jun 04, 2000 6:12 am

RE: Never Ever Buy Anything From IRiver

Fri Dec 22, 2006 4:17 pm

I've had no problems with iRiver, and the mp3 player I got is one of the best purchases I've ever made.

Apple, on the other hand.... Proprietary software and hardware? What a joke.
Dear moderators: No.
 
Pope
Posts: 3995
Joined: Thu Mar 24, 2005 5:57 am

RE: Never Ever Buy Anything From IRiver

Sat Dec 23, 2006 6:06 am

Quoting RichardPrice (Reply 3):
Technically no, the warranty period exists from the original purchase date.

I do not believe that is correct. In many US states the warranty period may begin anew as each product is replaced. You'd have to check the state statute for the state you are in to determine this for sure.
Hypocrisy. It's the new black for liberals.
 
Go3Team
Posts: 3156
Joined: Sun Mar 14, 2004 1:19 am

RE: Never Ever Buy Anything From IRiver

Sat Dec 23, 2006 6:34 am

Take them to small claims court for the problem. Chances are, they wouldn't want to send somebody, as that may cost more than what the cost of the claim will be. As long as your paperwork is in order, and they do send someone, you should have no problem winning.
Yay Pudding!
 
iamcanadian
Posts: 704
Joined: Wed May 30, 2001 6:53 am

RE: Never Ever Buy Anything From IRiver

Sat Dec 23, 2006 8:30 am

Quoting Aeroflot777 (Reply 6):
Creative offers a good product as well. However it did take me a while to get RMA numbers from them when I ran into a problem once.

With MY Creative MP3 player (Zen Micro, 4 GB), I had no problem getting RMA numbers/instructions on getting it repaired when it had to be sent in (headphone jack problems). The only problem I had with Creative was the fact I had to pay $25 shipping to Kentucky (from YYC), as they don't have any service depots closer. And all that had to be replaced was an $8 part.  sarcastic 
Shut up and calculate.
 
lincoln
Posts: 3133
Joined: Mon Nov 01, 2004 11:22 pm

RE: Never Ever Buy Anything From IRiver

Sun Dec 24, 2006 4:32 am

In many cases, the warranty period is also placed "on hold" from the time they are first notified of the problem until the problem is resolved (i.e. if you tell them that you have a problem with product X that should be covered under a warranty that expires one month from today they can't just ignore you for 30 days then say "Oh, sorry, the warranty expired yesterday. Nothing we can do for you"

Since you said that all of this was handled via email...save the emails for proof of when they were made aware of the issue.

On the subject of the iPod, I had a HP-branded 4th generation iPod that was RMAed no less than 5 times in the year I had it due to hard drive failures...each one was slightly more painful to deal with than the last...It finally suffered a problem I couldn't in good concious call a warranty issue (spilled 30 oz of Coke on it)* -- I got a 5th generation video iPod about a year ago.

I had a problem with it doing wierd things in certain circumstances (It would think it was playing but no audio would come out). I went to my local Apple store...couldn't even duplicate the problem for them...and I walked out with a new one in hand, virtually no questions asked. They even appologized for it.

Lincoln
*- for the record, after I replaced it, I took it apart and soaked it in distilled water and it's almost as good as new.
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