IFEMaster
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My IPod: Why Apple Are So Great

Thu Jan 25, 2007 4:32 am

If anyone ever doubted that Apple don't look after their customers, think again...

The warranty on my 60Gb Video iPod expired a little over a month ago. Shortly afterwards, it developed this weird fault of rebooting midway through a song and entering a reboot loop for a few minutes before sorting itself out. It gradually got worse and occured more often, until finally I got tired of it.

Being out of warranty, I sent it to the fine folks at iPod ResQ, and they couldn't figure out what was wrong with it and sent it back to me unrepaired.

I toyed with the idea of selling it on eBay for parts and just buying a new one, but then I thought I'd give the Apple Genius Bar a try.

I went to my local Apple store, took it the Genius Bar and showed them what was happening. They took it apart, ran some diagnostics, and said the hard disk was bad, but only on a few sectors. The tech seemed to think it had been faulty since day one and only now was I seeing it because my song count has gradually increased and only now am I beginning to hit the bad sectors.

So what did he do?

Gave me a brand spanking new 80Gb Video iPod. Free of charge. Get in!

I really wasn't expecting anything, as it was 6 weeks out of warranty. But he was honest enough to admit that it looked like it had been bad since day one, and treated it as if I had always had this problem.

Apple rock. Booyah!
Delivering Anecdotes of Dubious Relevance Since 1978
 
unoflygirl
Posts: 134
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 4:41 am

That's so awesome! I love Apple!!! When my harddrive crashed on my PowerBook G4 back in December, I took it to the Genius Bar and they told me that I would need a new harddrive. This was on a Friday and they said I probably wouldn't have my computer back for a week. I got a call that Sunday that my computer was ready to be picked up. Only like a day and a half after I initially took it in! Yay!

Karly
"I'm not anxious to die...just anxious to matter"
 
fr8mech
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 4:51 am

I agree, Apple is customer service is good and the products are worth the money; 2 iPods in this house.

But do you realize that Apple is singular, grammatically? Thus:

...Apple is great...
...Apple doesn't look...
...Apple rocks...

Sorry, feeling rather anal and nerdy today.
When seconds count...the police are minutes away.
 
bill142
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 7:33 am

Quoting Fr8Mech (Reply 2):
But do you realize that Apple is singular, grammatically? Thus:

Unless your refering to the products of theirs that you own and you have more then one.
So you could say "my apples rock" or "My apples are the bomb"
 
fr8mech
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 9:08 am

Quoting Bill142 (Reply 3):
Unless your refering to the products of theirs that you own and you have more then one.

True, but the poster is clearly indicating Apple, the company, not Apple, a product of the company.
When seconds count...the police are minutes away.
 
bezoar
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 9:17 am

My daughter's MacBook's power cord was fraying near the end. I intended to contact Apple by phone and ask for a replacement, but while on vacation we walked into an Apple Store in Jacksonville, FL and I told a salesemen about it. He took it to the back and returned with a brand new one. He didn't ask my name, when we bought it, or anything.

It does give you a great feeling to be treated like that. It doesn't seem to happen often.
"There are none so blind as those who will not see."
 
Klaus
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 9:37 am

It's really high time we get proper Apple Stores here in Germany as well...! Big grin

Frankfurt (Main) would certainly be one of the prime candidates besides Berlin; Well, let's hope for the best...  Smile

I've had just one service event I can remember over five different Macs; And after calling support about my dying graphics card in the G5 I received the replacement by mail within about two days and just sent back the old one in the same package. Nothing spectacular, just as it should have been under the circumstances.
 
LH423
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 9:45 am

Quoting Fr8Mech (Reply 2):
...Apple rocks...

The British tend to regard organizations as plural (as in many parts/people/things make up an organization) and henceforth will speak of them in the plural sense. Americans see them singular. It's just another way that we're divided by a common language, not right, not wrong.

That gives me confidence that I'll be taken care of if anything (god forbid) should happen to my MacBook.

LH423
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
 
bezoar
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Joined: Sun Nov 04, 2001 4:47 am

RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 9:55 am

Quoting Klaus (Reply 6):
It's really high time we get proper Apple Stores here in Germany as well...! 

I hope you get your wish, Klaus.

It was the first time I had seen an Apple Store. I did have my close encounter with a 30" Cinema display.... I probably left drool marks.

I could have stayed longer just to talk to the Mac guys and listen to the discussions they were having with others. As you might expect, they each have different areas of expertise and interest.

I want to work the genius bar when I grow up.
"There are none so blind as those who will not see."
 
Klaus
Posts: 20622
Joined: Wed Jul 11, 2001 7:41 am

RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 10:06 am

Quoting Bezoar (Reply 8):
I did have my close encounter with a 30" Cinema display.... I probably left drool marks.

Yeah... I recently had my MacBook Pro connected to the Dell version of that display... It took a bit of effort to disconnect again without too much hesitation...!

Quoting Bezoar (Reply 8):
I want to work the genius bar when I grow up.

 rotfl 
 
deltagator
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 10:09 am

Quoting IFEMaster (Thread starter):
If anyone ever doubted that Apple don't look after their customers, think again...

While your story is one of good service I remember the days when Apple provided tech support for life on a product. Those days went out in the late 90s IIRC but I could call up and get free support (though no replacement like yours) on the old PowerMac 6112 sitting in my closet or the ancient Apple II (not IIe) that is sitting in my parent's basement somewhere waiting for me to find it a home.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
 
alphafloor
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RE: My IPod: Why Apple Are So Great

Thu Jan 25, 2007 8:06 pm

All sectors of my 60Gb iPod works perfectly  hissyfit 
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