If anyone ever doubted that Apple don't look after their customers, think again...
The warranty on my 60Gb Video iPod expired a little over a month ago. Shortly afterwards, it developed this weird fault of rebooting midway through a song and entering a reboot loop for a few minutes before sorting itself out. It gradually got worse and occured more often, until finally I got tired of it.
Being out of warranty, I sent it to the fine folks at iPod ResQ, and they couldn't figure out what was wrong with it and sent it back to me unrepaired.
I toyed with the idea of selling it on eBay for parts and just buying a new one, but then I thought I'd give the Apple Genius Bar a try.
I went to my local Apple store, took it the Genius Bar and showed them what was happening. They took it apart, ran some diagnostics, and said the hard disk was bad, but only on a few sectors. The tech seemed to think it had been faulty since day one and only now was I seeing it because my song count has gradually increased and only now am I beginning to hit the bad sectors.
So what did he do?
Gave me a brand spanking new 80Gb Video iPod. Free of charge. Get in!
I really wasn't expecting anything, as it was 6 weeks out of warranty. But he was honest enough to admit that it looked like it had been bad since day one, and treated it as if I had always had this problem.
Apple rock. Booyah!
Delivering Anecdotes of Dubious Relevance Since 1978