tz757300
Posts: 2736
Joined: Mon Aug 08, 2005 6:21 am

DSL Help

Thu Feb 08, 2007 12:51 am

Well I'm having problems with the DSL service in the house. It seems whenever I use the landline phone to make a call, the DSL internet goes out like its 56k dial-up again. It shouldn't be doing this. All the DSL filters are on correctly and Verizon says everything should be working perfectly. Any ideas?
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aloges
Posts: 14842
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RE: DSL Help

Thu Feb 08, 2007 12:54 am

Unplug and replug everything, then try again if it works. If there's any info on any device that wouldn't survive that, you need to save it first.

edit: I mean just the power supply, not the other cables.

[Edited 2007-02-07 16:57:14]
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tz757300
Posts: 2736
Joined: Mon Aug 08, 2005 6:21 am

RE: DSL Help

Thu Feb 08, 2007 12:58 am

Well, would it matter that the land line phone is a wireless phone with wireless receivers around the house? Like signal interference?
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RichardPrice
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RE: DSL Help

Thu Feb 08, 2007 1:00 am

One of the filters isnt working correctly.
 
strasserb
Posts: 1497
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RE: DSL Help

Thu Feb 08, 2007 1:01 am

Perhaps you could provide a drawing or photo of your installation.
Is the DSL connected with one or two cables?
Does a DSL Splitter Box exist?
Where is your "Landline" connected?
Is DSL a standard in Niue or more the exception?
What's the bandwith of your DSL contract?
A lot of questions ...
... but perhaps we find the answer.
Rgds
Berni
Still, even in the most arid desert is an airport somewhere ...
 
aloges
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Joined: Tue Jan 17, 2006 3:38 am

RE: DSL Help

Thu Feb 08, 2007 1:15 am

Quoting TZ757300 (Reply 2):
Well, would it matter that the land line phone is a wireless phone with wireless receivers around the house? Like signal interference?

Not normally, are your computers connected to the DSL modem by LAN or WLAN (or USB)? It's highly unlikely the phone is causing a problem - I suppose you've used it together with DSL for some time?
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IFEMaster
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Joined: Tue Feb 21, 2006 5:17 am

RE: DSL Help

Thu Feb 08, 2007 1:27 am

Are you using wireless? If so, if you're phone is wireless on 2.4Ghz, there's your problem. 802.11 uses the same frequency. I suffered the same issue, so replaced my phones with 4.8Ghz phones, and the issue was resolved.

If there's no wireless, do you have DSL filters connected to your phones?
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N231YE
Posts: 2620
Joined: Tue Jul 25, 2006 9:24 am

RE: DSL Help

Thu Feb 08, 2007 1:28 am

Quoting TZ757300 (Reply 2):
Well, would it matter that the land line phone is a wireless phone with wireless receivers around the house? Like signal interference?

Do you have WiFi? Maybe interference? (I remember reading that cordless phones and WiFi both operate on the 2.4GHz band...known to cause interference)

[Edited 2007-02-07 17:29:09]
 
tz757300
Posts: 2736
Joined: Mon Aug 08, 2005 6:21 am

RE: DSL Help

Thu Feb 08, 2007 1:37 am

Quoting IFEMaster (Reply 6):
Are you using wireless? If so, if you're phone is wireless on 2.4Ghz, there's your problem. 802.11 uses the same frequency. I suffered the same issue, so replaced my phones with 4.8Ghz phones, and the issue was resolved.

If there's no wireless, do you have DSL filters connected to your phones?

Well, the main computer is wired, but the laptops (which I use) are wireless. And reading the phone, it operates on the 2.4Ghz band also. I guess it is phone interference. So since thats solved, besides the change in frequency, what is the benefit of having a higher frequency?

Plus, is there any way to make the signal strength of the wireless router stronger. It seems that the connection runs a lot better downstairs vs. upstairs.
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aloges
Posts: 14842
Joined: Tue Jan 17, 2006 3:38 am

RE: DSL Help

Thu Feb 08, 2007 1:56 am

Quoting TZ757300 (Reply 8):
Plus, is there any way to make the signal strength of the wireless router stronger.

You could get an aftermarket antenna, however that might void your warranty depending on the router. That would not increase the mW count on the transmitter, but quite possibly improve reception. There's a plethora of routers and firmwares out there, some may have an option for you to manually increase the transmitting power. I have no idea.

If you switch off the transmitter on the phone, do the problems disappear? That would be some further proof that it's indeed an interference issue, however the wired PC should have no problems at all as the wired and wireless LANs are entirely separate.
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IFEMaster
Posts: 4164
Joined: Tue Feb 21, 2006 5:17 am

RE: DSL Help

Thu Feb 08, 2007 2:16 am

Quoting TZ757300 (Reply 8):
what is the benefit of having a higher frequency?

Aside from getting outside of the 802.11 frequency band, the higher frequency is less apt to other interference and carries greater clarity.

Quoting TZ757300 (Reply 8):
is there any way to make the signal strength of the wireless router stronger

As Aloges said, you could get an aftermarket antennae, or you could get a wireless repeater. The Linksys repeater is apparently quite good.

What I did in my house was purchase another wireless router, configure it as an access point, and run an Ethernet cable through the wall, terminated it at each end with a proper faceplate. Then I just connected the two routers to the terminated Ethernet with a 2ft patch cable, and I had excellent coverage both downstairs and upstairs.
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aloges
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Joined: Tue Jan 17, 2006 3:38 am

RE: DSL Help

Thu Feb 08, 2007 2:24 am

Quoting IFEMaster (Reply 10):
or you could get a wireless repeater.

Yup, I forgot about that.

Quoting IFEMaster (Reply 10):
What I did in my house was purchase another wireless router, configure it as an access point, and run an Ethernet cable through the wall, terminated it at each end with a proper faceplate. Then I just connected the two routers to the terminated Ethernet with a 2ft patch cable, and I had excellent coverage both downstairs and upstairs.

That's a good sound DIY solution. Just out if interest, did you use Power over Ethernet (PoE)?
Don't cry because it's over, smile because it happened.
 
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mbmbos
Posts: 2622
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RE: DSL Help

Thu Feb 08, 2007 2:31 am

If all else fails, insist that Verizon give you a new DSL modem. I spent a solid month of going through troubleshooting hell with Verizon before I finally proved to them that I had received a faulty modem.

Keep in mind that replacing the modem is a valid troubleshooting step (the old process of elimination) even if it isn't the problem.

Get tough with Verizon!

By the way, once I got my DSL service going it has been quick and reliable. I've been happy with it for the past three years.
"If I don't manage to fly, someone else will. The spirit wants only for there to be flying. As for who happens to do it, in that he has only a passing interest."
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IFEMaster
Posts: 4164
Joined: Tue Feb 21, 2006 5:17 am

RE: DSL Help

Thu Feb 08, 2007 2:32 am

Quoting Aloges (Reply 11):
did you use Power over Ethernet

No. Fortunately, I was able to locate my second router almost directly underneath the one upstairs, so I only had to run about 15 feet of Ethernet. I did use high grade goldplate termination blocks at each end, though, just to minimize the 'point of weakness' effect.
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