PSA53
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Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 6:00 am

As a former retail officer at a major chain, theft and shoplifting,are major problems at the store level.But the sad thing is that 90% of all losses come within,as in employees,be it cash or merchandise.For example,counting cash in the drawer,I have come up $100.00 short even when you count the drawer several times a day.You do this in a attempt to isolate an employee per their time schedule to catch them.And when you count inventory,sometimes every quarter, losses are huge from your backroom, you usually have two bad employees.One time,an entire organised gang,with one as employee or informer,worked a store.


So,to hear about the Wal-Mart problems,comes to no surprise.Every chain has this problem and it's no wonder why major chains require you to allow them to take credit checks and drug tests when you apply.And these checks arn't cheap to do, but better then losing stuff.Even before this link,losses in dollar figures was staggering.

But in Wal-Marts case,they asking for this problem.No offense,but you don't have senior citizens as door checkers.

Here's a link.

http://biz.yahoo.com/ap/070613/wal_mart_theft.html?.v=4
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Confuscius
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 7:01 am

I wonder how many fake Fendi bags were shoplifted from Walmart.



http://www.ft.com/cms/s/1763ad08-146...Fwww.google.com%2Fsearch%3Fhl%3Den
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AsstChiefMark
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 7:08 am

Quoting PSA53 (Thread starter):
it's no wonder why major chains require you to allow them to take credit checks

So how is an honest person who's in debt ever going to get a future job in order to get out of debt if you disqualify them from ever getting a job?
Red tail...Red tail...Red tail...Red tail...Red tail...Red tail...Red tail...Red tail...Damned MSP...Red tail...Red tail
 
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RobK
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 7:24 am

"Walmart" (ASDA over here) will be losing even more money since the introduction of their self-checkouts. Not only do they accept any old piece of paper as 'money off' vouchers, but they also accept counterfeit notes... And don't even get me started on the bank card payment side of them. "More holes than a collinder" springs to mind. They deserve everything they get if they can't be arsed implementing sufficient security measures.

R
 
PSA53
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 7:37 am

Quoting AsstChiefMark (Reply 2):
Quoting PSA53 (Thread starter):
it's no wonder why major chains require you to allow them to take credit checks

So how is an honest person who's in debt ever going to get a future job in order to get out of debt if you disqualify them from ever getting a job?

And it could be weighed as a discrimination practice to us honest people.But how can you tell a person honest,in todays world, if you don't do background checks?The losses to retail industry is widespread and in the billions, as you have read, that brought these practices on in the first place.

Unfortunately,there will be innocent people caught in the middle.
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ltbewr
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 7:41 am

Another factor for increased employee and general theft in all businesses is the decline of trust and honesty throughout society. More young people are taught by parents and peers that that it is necessary to cheat, steal and lie to get ahead or keep their head above water. That Wal-Mart is seen as a ultra huge and very rich 'deep pocket', with large stores easy to theft from adds to them becoming a target. For the management, tight profit and operational costs targets including the costs of enforcement (especially if it goes wrong) may have reduced the incentives to have tighter enforcement against shoplifting and more detailed procedures to reduce internal thefts. Good management, proper selection of employees, offering decent pay, hours and benefits, sound procedures of cash and merchandise management can all reduce the issue. You also have to have people be able to speak out against others doing acts of theft without fear of retailation, offer incentives to turn in theves and follow anti-theft procedures of face a penalty as a group.
 
Go3Team
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 8:05 am

I deliver sometimes to Walmart's distribution centers. The loss prevention they have there is crazy. They sometimes go as far as searching your truck.

As for the stores, it seems as if you have everything in bags, they don't look at your receipt. The store here has moon lighting police officers as checkers during the evening.
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Confuscius
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 8:11 am

Treat employees with respect and pay them a fair wage and this problem might not occur. Just look at Costco.
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Go3Team
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 8:15 am

Quoting Confuscius (Reply 7):
Treat employees with respect and pay them a fair wage and this problem might not occur.

There will always be the bad apple, good wage or not.
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bristolflyer
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 8:15 am

Quoting PSA53 (Thread starter):
But in Wal-Marts case,they asking for this problem.No offense,but you don't have senior citizens as door checkers.

Perhaps they've done the math and calculated that cost of employing senior citizens plus cost of items stolen is less than cost of 'proper' security personnel.
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Thu Jun 14, 2007 8:39 pm

Where there is a will, there is a way.
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flashflyguy
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 12:00 am

Quoting Go3Team (Reply 8):
Quoting Confuscius (Reply 7):
Treat employees with respect and pay them a fair wage and this problem might not occur.

There will always be the bad apple, good wage or not.

True. And it doesn't only apply in retail. Quite a few years ago, my mother was working at a manufacturing company... Stock started to 'disappear', this wasn't small amounts either, we're talking by the pallet load, here and there, over time. Investigations revealed it was an upper manager and a couple of the workers he'd conscripted. Apparently it was spirited out and stored in his garage at home and was being sold at various weekend markets on the cheap.

And when it comes to theft of money in organisations, it is often (though NOT always) the most trusted employee, as they're in the position to know how everything works to rort the system. A camera placed directly above the till or tills will very soon catch the culprit.  yes 
 
max999
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 2:08 am

When I worked at Wal-Mart as a teenager, there was an employee conspiracy to steal expensive goods from the Electronics department (CDs, video games, boomboxes, etc). The stores used to be open 24 hours, so the Electronics employee who left at midnight would unlock the secured shelves that held the items to be stolen. Then the co-conspirators would come into the store later that night and take the stuff right from the shelves.

Instead of taking the stuff out the front, they would take them out the back through the fenced off garden center. For those who have never been to a Wal-Mart, the garden center is an outdoor, fenced off area off the side of the store that sells plants and outdoor furniture. The thieves cut the padlock on the fence, pulled their car up to the gate, and loaded the goods.
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VonRichtofen
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 2:54 am

There will always be a few bad apples. But with better wages and improved work environment, the ratio of bad apples to good ones will go down dramatically.

I can't believe they actually do credit checks hahaha. Who the hell would apply for an $8/hour job that requires credit checks etc?


Kris
 
PSA53
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 3:32 am

Quoting FlashFlyGuy (Reply 11):
And it doesn't only apply in retail. Quite a few years ago, my mother was working at a manufacturing company... Stock started to 'disappear', this wasn't small amounts either, we're talking by the pallet load, here and there, over time.

Of course it's not just a retail problem.Another way to try keep people honest are quick counts.Select 5-10 items,and count them per day.If all possible,do it yourself,and let people see you doing it.If you can't,select different teams per day and then match numbers against the last days counts or your POS system.

Quoting Max999 (Reply 12):
Max999

Another problem for us was the late nite or early morning break in..Suspects know they have about two minutes to act upon before police arrive on the average with the alarm store systems.The one that cost the most damaged,I remembered,is when suspects decided to add a "new" drive-thru section to my store,when they drove their vehicle inside.May I take your order!
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FlyingColours
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 3:52 am

Quoting RobK (Reply 3):
"Walmart" (ASDA over here) will be losing even more money since the introduction of their self-checkouts.

Too true, only last Monday I saw an oldish (50's) woman arguing with security at one of these machines having just been brought back into the store with a carrier bag with about 3 items (paid) in and a bin liner with stuff she clearly hadn't paid for.

Back at my fist job, I worked at a convenience store well the amount of times I would find people trying to steal things, it was unbelieveable. Gypsys were the worst, since they could just outnumber the staff and while we are all distracted some others on the far reaches of the shop could take anything, after all its not like we had security. We did hire a security guard once after the shop was raided one night (closed), his job was to stay overnight & during the evenings (which was great because I worked the afternoon-close shift), he got fired about three days later after the manager drove past at about 3am spotting him loading a car up with a few items from instore. Gradual theft I guess, take two of a particular item and we are not going to notice it, keep it up for a few days and you get a nice little stockpile.

Quoting LTBEWR (Reply 5):
More young people are taught by parents and peers that that it is necessary to cheat, steal and lie to get ahead or keep their head above water.

I agree with you, however these days it is getting to feel like you have to at least lie and cheat to get anywhere.

Phil
FlyingColours
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thvgjp
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 9:08 am

Yesterday we caught some fine individual stuffing about 700 USD worth of razor blades down her baby's diaper. She of course was going to pawn these off to someone who in all likelyhood will sell them at a flea market. So be cautious of what you buy at these markets, it may be cheap but if its HBA items (razors/teeth whitening strips/Prilosec) more than likely its hot.
 
PSA53
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 9:26 am

Quoting THVGJP (Reply 16):
we caught some fine individual stuffing about 700 USD worth of razor blades down her baby's diaper

When adults use babies or children to shoplift,that's really messed up.One guy was using a baby to steal a laptop.We caught him.
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thvgjp
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 11:59 am

Quoting PSA53 (Reply 17):



Quoting PSA53 (Reply 17):
One guy was using a baby to steal a laptop

How on earth did he think he could get away with this. Did he think you would think his kid laid a massive dump in his pants or something. I think in these situations the kids ought to be immediately removed from the parents custody and placed in the custody of the state. I have even seen people pick stuff off the shelf and go to customer service and get cash refunds. Mind you they didn't pay for the stuff in the first place, now our company got wise and issues gift cards for store use if you dont have a receipt to back up your return
 
AirTranTUS
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 12:07 pm

Quoting RobK (Reply 3):
"Walmart" (ASDA over here) will be losing even more money since the introduction of their self-checkouts. Not only do they accept any old piece of paper as 'money off' vouchers, but they also accept counterfeit notes... And don't even get me started on the bank card payment side of them. "More holes than a collinder" springs to mind. They deserve everything they get if they can't be arsed implementing sufficient security measures.

The self-checkout at the grocery store I used to work at didn't have those problems. Of course, the machine itself would not accept coupons, you had to take them to the person running the set of 4 machines. The machine would not accept bills greater than $20US. And if the weight of an item was incorrect, the person running the machines would have to clear the problem on their screen before the shopper could continue.
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CaptOveur
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Fri Jun 15, 2007 10:52 pm

Quoting Go3Team (Reply 8):
Quoting Confuscius (Reply 7):
Treat employees with respect and pay them a fair wage and this problem might not occur.

There will always be the bad apple, good wage or not.

Not treating your employees like shit and paying them enough to live on helps prevent otherwise good apples from turning bad. It also makes the good apples more likely to rat on the bad apples instead of just turning a blind eye.

As for surveys about organizational morale. The questions can be written to bring about any outcome they want.

[Edited 2007-06-15 15:54:12]
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Superfly
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Sat Jun 16, 2007 12:04 am

PSA53:
A credit check doesn't determine if a person is honest or not. It just means they had financial issues that are not fully resolved. That happens to many people with good intentions but things beyond there control may leave them with a bad credit score. Honestly I don't think it's an employers business what people's financial situation is.
Wal-Mart is a company that boast about it's anti-union, anti-labor polices, low wages and lack of benefits to there employees. Then on top of all of this, they expect to hire people with good credit and squeaky clean background?
They can take there policy and shove it! Perhaps this is why they are getting the lowest hanging fruit applying for work.
Wal-Mart deserves to be robbed blind.

BTW, I knew a guy years ago when I was in college that was a total crook. He would get jobs at places like this JUST TO steal all sorts expensive electronics, furniture, appliances, etc.
Guess what?
He never smoked pot, never did drugs, (sold lots of it though). His name was put on his mother's mortgage and only line of credit was a gas card, one credit card and his car note which he always paid on time. In the eyes of Wal-Mart he would be the perfect employee. Nice young guy, tall, perfect teeth, college student, excellent credit, property owner and does not do drugs. One company put him in charge of security. He never got caught. He managed to graduate from college and last I heard got on with Los Angeles County Sheriffs department.

I am sure there were many applicants with really good intentions that really needed work but were denied a job because they may smoke pot occasionally or had a bad credit score that would NEVER steal. You have to be in really bad shape to apply at Wal-Mart in the first place. So for all of those unfortunate honest people that were denied employment, written up or fired for petty reason at Wal-Mart I read this report with glee!  bigthumbsup 
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PSA53
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Sat Jun 16, 2007 3:04 am

Hey Fly,

Your points are well taken.There is no fail safe hiring program out there.From the kid fresh out of school with no credit to begin with, to the "trusted" employee who fell on hard times and went bad.That's why it's important,of any industry,to execute training to employees,which is one the most overlook no policy. Loss prevention strategies on a daily basis such as number count,voided,missing tickets or large credit card sales of $100+ and refund tickets(calling customers,too), quick counts,counting drawer need to be in place.So,the best thing is loss prevention and training,are the best solutions to cut down losses.

 biggrin 
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OB1504
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Sat Jun 16, 2007 3:44 am

Quoting PSA53 (Reply 17):
When adults use babies or children to shoplift,that's really messed up.One guy was using a baby to steal a laptop.We caught him.

Especially stuffing razor blades into a baby's diaper. Granted, they were probably in protective packaging, but if one of those packets was partially open...

Quoting AirTranTUS (Reply 19):The self-checkout at the grocery store I used to work at didn't have those problems. Of course, the machine itself would not accept coupons, you had to take them to the person running the set of 4 machines. The machine would not accept bills greater than $20US. And if the weight of an item was incorrect, the person running the machines would have to clear the problem on their screen before the shopper could continue.

Winn-Dixie? I've seen those self-checkouts at my local Winn-Dixie, and with almost every item, it would give me a weight error regardless of what I do. The computers don't like me very much, I guess. (which is why I applied to work at Publix over the summer)

[Edited 2007-06-15 20:45:14]
 
AirTranTUS
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Sat Jun 16, 2007 12:20 pm

Quoting OB1504 (Reply 23):
Winn-Dixie? I've seen those self-checkouts at my local Winn-Dixie, and with almost every item, it would give me a weight error regardless of what I do. The computers don't like me very much, I guess. (which is why I applied to work at Publix over the summer)

No, Fry's (Kroger in Arizona). No Publix or W-D out here.
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AirframeAS
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RE: Theft/Shoplifting On The Rise At Wal-Mart

Mon Jun 18, 2007 7:52 am

The security at Wal*Mart here in Arizona (Tempe location on Elliot Rd.) is a total joke. Nobody there cares if something is stolen or not. Go figure!
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