I own an HP Pavilion dv4000 laptop with a stubborn DVD R/RW drive. The DVD drive often isn't recognized when I power on the PC. For example, I won't see the D: drive label in Explorer, nor will I see it in the devices page. When my PC does recognize the DVD drive, it eventually freezes all operations after I swap discs. Pressing control-alt-delete doesn't work either, so I have to shut down the PC. I do see lights on the DVD door and hear the drive initiate upon booting up, so It appears to have power. The DVD door will always open and close if I press the eject button, even when the PC is in a frozen state.
CompUSA has replaced the drive three times before as it is under warranty. I explain to them that the DVD drive works about 75% of the time at first, and then deteriorates to a 10% success rate over about six months. They've also reinstalled my XP OS thinking it could have been a PC virus. But otherwise, they seem to favor replacing components. My warranty is over in one week, so I'd like to bring my laptop in one last time, but have them repair it correctly. If anyone one here is computer savvy and can shed some light on why they believe this DVD issue is reoccurring, I can pinpoint areas as to where the CompUSA technicians can start their analysis.
Any bit of your help is so greatly appreciated.