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Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 12:52 am

For those in the hospitality industry...

Do hotels actually try to put repeat guests in the same room across multiple visits, or is it some kind of freeky coincidence in my case?

Based on the way my work travel works I'm rarely in the same area twice; even when I'm "nearby" another hotel usually winds up being closer to where I actually need to be. I have only three rules when choosing a hotel (a) Must be less ant $200/night, (b) must be a confirmed non-smoking room, and (c) must be in the Hilton family (usually winds up being Hampton or Hilton Garden Inn, but I've done my share of HIlton/Embassy Suites/Doubletree/Homewood Suites)

I'm sitting in Room 305 at the Hampton Inn, Lima, OH and I came to the realization...Every property that I've stayed at more than once, I've been in the same room on every visit.

This is my third time in Room 305 at the Hampton Inn, Lima over a span of about 2 years (and the note to myself that I taped under the nightstand last time is still here). The Hampton Inn, Petosky, MI I was in the same room 4 times over a 3 month period (and the housekeepers got to know me by name). In the greater Dayton area, at one hotel, I was in the same room 3 times, another twice. The Hilton Garden Inn Cincinnati Northeast I was given the same room, at one Homewood Suites as well... And I could go on....

I realize there are only 100-150 rooms at most of these hotels, and the requirement for a non-smoking room cuts down the number further (though more properties are migrating to 100% smoke free) so the odds of randomly being given the same room aren't astronomical, but it seems a little too coincidental to be random.

And if they do do it on purpose... Is there a reason?

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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 1:07 am

what ever you do do not tell the Maltese Falcon about this. I would guess that room 305 is where they keep your personal file video recorder, this information is shared between hotel chains and is also provided to the super secret government sidnem project which keeps tabs on all evil doers.


BTW my last 4 stays at YYZ Airport Doubletree have been in the same room
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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 1:12 am

I haven't had that happen, but 3 times I have had hotels try and put me in the same room as another guest. Awkward.
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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 1:12 am

I worked in hotels for 2 years before taking my current job, and if we had a regular guest at our property, it was common to put him/her back in the same room on a subsequent stay. Our computer system worked by duplicating the previous reservation, which would contain the room number from the earlier stay, and simply changing the arrival/departure dates. If the room wasn't already pre-blocked, there would be no reason to change it barring any special requests.

If this is happening across multiple properties of the same brand, it's just a weird coincidence.
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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 1:16 am

I haven't seen the practice of trying to give guests the exact same room numbers, however, guest profiles will store information on:

Smoking/NS preference
View preference
Far or close to lifts
Bed type preference
No number 4, (Asia) or 13, (Western) in the room number

Once a guest has a few of these preferences noted, it cuts down the appropriate rooms quite a lot, therefore increasing the chance of being allocated the same room again.
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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 3:58 am

I've noticed this as well. Repeat stays (sometimes even spanning years) yield the exact same room.
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RE: Do Hotels Try Putting You In The Same Room?

Fri Sep 19, 2008 10:28 am

My favourite hotel in Cape Town only has 26 rooms so it has happened frequently. Otherwise it hasn't really happened at other hotels.
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RE: Do Hotels Try Putting You In The Same Room?

Sun Sep 21, 2008 2:09 am

At my hotel, we have guests that stay every week and we do tend to place them in the same room. They have either indicated this preference to us based on a) the exact room # or b) criteria that rooms meets (smoking/non, corner/non, which view they prefer, which floor, etc).

Also, we tend to store luggage/belongings for our most frequent guests inbetween stays and so we always place them in the same room so we can deliver their luggage before arrival.

For example: When we inform our bellmen "Mr. Smith is checking in today", they know he prefers room 1408 and automatically take his bags there.

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