OzTech
Topic Author
Posts: 106
Joined: Thu Feb 22, 2007 11:08 pm

PC Help Needed.. Citrix And Sony Crash My PC

Sun Mar 08, 2009 1:25 pm

Can anybody let me know an easy way to find out what causes my PC to crash when I do the following:

1. Connect to my employers network using Citrix XenApp Web Plugin
2. Connect a Sony Digital notetaker via USB (Sony Digital Voice Editor program)

I am running:

XP SP3
AMD Athlon Dual 64 x 2 4600+
2G of 2.4 RAM

When ever I do the above, my PC just shuts down and restarts...
No defect too big, no defect too small, nothing in the log --- No defect at all !!
 
OzTech
Topic Author
Posts: 106
Joined: Thu Feb 22, 2007 11:08 pm

RE: PC Help Needed.. Citrix And Sony Crash My PC

Sun Mar 08, 2009 3:48 pm

Somebody has to have an answer....
No defect too big, no defect too small, nothing in the log --- No defect at all !!
 
AverageUser
Posts: 1824
Joined: Tue Oct 23, 2007 6:21 pm

RE: PC Help Needed.. Citrix And Sony Crash My PC

Sun Mar 08, 2009 4:19 pm

If your computer just hangs and you'll get no proper error message, I'd say the faults have nothing to do with those particular programs, unless you're make your network connection through an USB network device, in which case it could be your USB connection in general. Very hard to tell without more info.
 
Klaus
Posts: 20594
Joined: Wed Jul 11, 2001 7:41 am

RE: PC Help Needed.. Citrix And Sony Crash My PC

Sun Mar 08, 2009 4:24 pm

I know neither of the components directly, so I could only guess.

Have you tried the settings for both of them? Maybe you can disable some optional features which may help avoid the conflict. Maybe there have been some optional components installed which you're not actually using.
 
Gemuser
Posts: 4316
Joined: Mon Nov 24, 2003 12:07 pm

RE: PC Help Needed.. Citrix And Sony Crash My PC

Mon Mar 09, 2009 9:22 am

Pure guess, but is there an interrupt or DMA conflict between Citrix & the Sony. Normally you would not expect that between a piece of software and hardware but Citrix is in fact mimicking hardware. Check the "resources" tab in properties (right click) on the device in device manager, then check whatever Citrix is using for configuration data these days.

Gemuser
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