Springbok747
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Enterprise Has Charged My Card 3 Months Later

Sat Mar 21, 2009 10:08 pm

So I was checking my credit card statement yesterday and see that Enterprise has charged me $280.80. I rented a car with them in December 08 in Atlanta, and paid for it anyway..so I have no idea what this is for. I rang the office where I rented (Duluth, GA) and it was closed. On their website they have a 'contact us' phone..but that is a local 1-800 number which I can't call from here...so I sent them an email but it came back saying 'server busy' or some such crap. And the damn time-difference is not doing anything to help either  banghead 

This is just ridiculous....can they even do that?! Luckily I have my copy of the rental agreement the last time I rented with them...but I am sitting here 10,000 miles away. How the hell can I get this sorted? Any ideas? Can I call my bank and ask them to investigate this? $280 is quite a bit to ignore. Also I am wondering if they have accidentally charged my card..but what the hell are they doing with my credit card details anyway...I thought they're not supposed to hold credit card details on file?

Sorry for the rant but this came as a nasty surprise and I was just wondering what to do next.
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Continental
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RE: Enterprise Has Charged My Card 3 Months Later

Sat Mar 21, 2009 10:34 pm

That is surprisingly odd.

But I am a bit confused; are they double charging you? Was your card charged when you initially rented the car?
 
mwhcvt
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RE: Enterprise Has Charged My Card 3 Months Later

Sat Mar 21, 2009 11:13 pm



Quoting Springbok747 (Thread starter):
This is just ridiculous....can they even do that?!

Short answer Yes!

Long answer, At the time of making the booking or at collection when you presented the card enterprise will have taken an authorization from your card to usually a few hundred dollars to cover any out of pocket expenses such as to re-fuel the vehicle or clean the vehicle and also dependent on rental agreement cover any repairs to the vehicle. Surprisingly this is very much an industry standard practice many hotels will also do this so that once you have left if they discover theft or damage they can recover their loss.

Quoting Springbok747 (Thread starter):
How the hell can I get this sorted?

This is very important where possible record all contact with the company, so copies of emails and letters and also ensure you have receipts for the hire if you still have them.

Contact enterprise they may well have debited your account in error when processing, if this is the case they will apologize can credit you within the 7-10 working days. If they are not willing to do this then contact you card provider.

Quoting Springbok747 (Thread starter):
I was just wondering what to do next

Contact your credit card company and request the relevant documents, they will call it a dispute form or dispute declaration, The important thing is to get the ball rolling. As you will most likely have a limited time to make a claim to investigate the transaction.

Please be aware that if your bank investigates this transaction this process can take a number of weeks as your bank will need to allow enterprise due time to respond to any charge-back request, if enterprise provides evidence that the charge they have made is genuine then your credit card company will not be able to perform a charge back

Hope this helps, if have any questions just ask away.
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Cadet57
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RE: Enterprise Has Charged My Card 3 Months Later

Sat Mar 21, 2009 11:46 pm



Quoting Continental (Reply 1):
That is surprisingly odd.

But I am a bit confused; are they double charging you? Was your card charged when you initially rented the car?

Likewise, it initially sounded like he gave his card to cover incedntials, and upon returning the car he was finally charged for it a couple months later. Prehaps because its an (im assuming) overseas card it takes longer to process?
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Moose135
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RE: Enterprise Has Charged My Card 3 Months Later

Sat Mar 21, 2009 11:55 pm

Did you get a parking ticket or anything like that while you had the car? If so, and it wasn't paid, the rental company will charge you once they get the charge from DMV. Atlanta also has red light cameras, and if you got caught by one (even if you didn't realize you ran the light) it takes a few weeks for the notice to reach the registered owner, and again, that's something they would pass along to the renter.
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Springbok747
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 12:18 am



Quoting Continental (Reply 1):
But I am a bit confused; are they double charging you? Was your card charged when you initially rented the car?

Yup. I was charged the total amount for 4 days and I returned it with a full-tank of fuel.

Quoting MWHCVT (Reply 2):

Thanks for that. I'll have to contact Enterprise and see what they say.

Quoting Moose135 (Reply 4):
Did you get a parking ticket or anything like that while you had the car?

No parking tickets anywhere.

Quoting Moose135 (Reply 4):
Atlanta also has red light cameras, and if you got caught by one (even if you didn't realize you ran the light) it takes a few weeks for the notice to reach the registered owner, and again, that's something they would pass along to the renter.

Hmm..maybe. But then again I only drove to the coke place and was well within the limit and didn't jump any lights or anything. Can I ask Enterprise to see if I received any tickets?Can they tell me that information? There is a clause in the rental agreement that says they can charge for any 'unforseen expenditure upon returning the vehicle' up to 6 months later..so guess they do have credit card details on file! Still..this is weird..I've rented with other rentals and never had any problems. Once I rented with Avis (locally within Australia) and got a speeding ticket..but Avis called me to tell me that and also they sent me a copy of the ticket before I authorized them to charge. Guess Enterprise works differently..or maybe they just didn't bother contacting me as I am not in the country?
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jetstar
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 2:08 am

Contest the charges with your credit card company, this will force Enterprise to provide the details of the extra charges.

If it was for a ticket of any sort, then you are libel and have to pay it, but make them provide proof.

If it was for some claim of damage of any sort, deny it.

I just rented a car from Enterprise in LAS 2 weeks ago and when I returned it, their agent inspected the car and then printed out my receipt, which I am sure they did to your car as well. Once their agent accepts the car back with no reported new damage, no matter what they claim, your not responsible for the damage to their car.

If they are claiming damage, tell them the car was returned and inspected by their agent and the damage had to occur after they had the car back in their possession. And if you ever see the rental car back shop operations, you could see how their cars could be damaged, so claim it was one of their car jockeys who damaged it.

When renting the car you had to get and sign a form showing any pre existing damage to the car, you get one copy and they keep the other, tell the credit card company to make them produce their copy with your signature as well as photos of what ever damage they are claiming.

Just to let you and any other car renters out there, Enterprise, the largest car rental company in the US also has one of the most aggressive after return claims for damages to their vehicles. They will go after you for $50.00 or more for a windshield chip and any other minor dings or dents and if you don’t pay their claim, they turn it over to a collection agency.

So just stand your ground if they claim damage. That’s why Enterprise is the last rental company I look into when renting a car.

JetStar
 
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stasisLAX
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 4:32 am



Quoting Springbok747 (Thread starter):
This is just ridiculous....can they even do that

Enterprise is uber-shady - the most problems I have ever had with a major car rental company was with them. I had a Dodge Neon as an insurance replacement vehicle for a couple of weeks. It was absolutely filthy inside and out - and had virtually no gas in it when I picked it up. When I returned the Neon, the central PHX office was so busy that they didn't do a walk-around of the vehicle. They simply wrote down the mileage and fuel level, and that was it. About two months later, I receive a bill from them for $330 for a new windshield on the Neon - already billed to my credit card without any notice. The windshield was absolutely fine when I returned the car. I refused to pay it, disputed it with my credit card bank, and took the matter up with my Allstate agent since he arranged the car rental. No problem, he said - Allstate handled the complete windshield replacement cost since I had glass replacement coverage on my auto policy.

Next time I had to rent from Enterprise in LGB, the right rear door of the Chevy Cobalt I had would not open. I didn't realize it until I took a couple of people from the office to lunch in it. I returned the car a couple of days later and told the Enterprise office about the problem. They tried to say that the door wouldn't open because I had "slammed it shut" too many times!

Last time, my friend and I are on vacation in FTL. He arranged the car rental (Enterprise) and we pick up the car (a nice Nissan Altima). The next morning, I noticed that the front drivers side tire is COMPLETELY bald and the steel belts are showing through. Call Enterprise office at FTL airport - sorry, tire damage isn't covered by the CDW insurance. Renter assumes all responsibility for tires. So, $100 bucks later at Walmart tire center, we can drive the car around FTL and to the Keys a few days later.

Moral of the story - never ever rent from Enterprise. I know several friends and a couple of family members that have had serious issues with the condition of their vehicles and their underhanded billing practices.
"Those who would give up essential liberty to purchase temporary safety deserve neither liberty nor safety!" B.Franklin
 
Springbok747
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 7:08 am

Thanks for all the replies guys..appreciate it.

Quoting Jetstar (Reply 6):



Quoting StasisLAX (Reply 7):

Wow..had no idea Enterprise was that bad. The only reason I took the car (a Corolla) was because their rates were relatively low and they had the service where they'd pick you up (also it was just 1 mile from my uncle's place). I had never rented with them before..as we dont have Enterprise in this part of the world, and even the last time I was in the US in 2005, I rented Avis. Lesson learned then...I'll never rent Enterprise again.
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Kiwirob
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 5:31 pm



Quoting StasisLAX (Reply 7):
The next morning, I noticed that the front drivers side tire is COMPLETELY bald and the steel belts are showing through. Call Enterprise office at FTL airport - sorry, tire damage isn't covered by the CDW insurance. Renter assumes all responsibility for tires. So, $100 bucks later at Walmart tire center, we can drive the car around FTL and to the Keys a few days later.

Wow I would have taken the car back and demanded a replacement car, there is no way that a bald tyre is your fault.
 
jetstar
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 9:01 pm



Quoting StasisLAX (Reply 7):
Last time, my friend and I are on vacation in FTL. He arranged the car rental (Enterprise) and we pick up the car (a nice Nissan Altima). The next morning, I noticed that the front drivers side tire is COMPLETELY bald and the steel belts are showing through. Call Enterprise office at FTL airport - sorry, tire damage isn't covered by the CDW insurance. Renter assumes all responsibility for tires. So, $100 bucks later at Walmart tire center, we can drive the car around FTL and to the Keys a few days later.

The possibility exists that during the night, someone swapped the tire with their own same size and wheel rim worn out tire, it also could have happened during a previous rental.

You would have to compare the worn out tire and rim with the other three to see if they are all the same by size, manufacturer and date of manufacture, if they were, then you have a legal claim against them because it would be illegal from them to rent you a car with an tire that is not in compliance with state laws, driving on that tire is a state violation and can result in a ticket. With so many brands out there, if the bad tire was not exactly the same, then the car rental company can claim it was stolen during your possession of the car.

If a rental car is damaged during a break in, they can hold the renter responsible for the damages. I read that Enterprise, with over 750,000 cars pays over 50 million dollars a year to repair damage to their vehicles, and one problem area they have is parts like tires, batteries and even engines and transmissions being swapped out.

Years ago when all cars had full size spares, spare tire theft was a big problem with rental cars, so the rental companies used to paint the spare tires with large yellow stripes to deter thefts.

Anyway a car rental company can recoup damage expenses, they will sure try, just some like Enterprise are more aggressive that others.

JetStar
 
Superfly
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 22, 2009 9:11 pm



Quoting Springbok747 (Thread starter):
Enterprise has charged me $280.80. I rented a car with them in December 08 in Atlanta, and paid for it anyway..so I have no idea what this is for. I rang the office where I rented (Duluth, GA)

Down in Georgia, things are a bit 'slow'.  Wink

This doesn't surprise me one bit. Enterprise rental is the worst rental car agency. I've never had a good experience with them. It boggles me as to why they are so big.
Rent from Budget when ever possible!
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jetstar
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RE: Enterprise Has Charged My Card 3 Months Later

Mon Mar 23, 2009 1:06 pm



Quoting Superfly (Reply 11):
This doesn't surprise me one bit. Enterprise rental is the worst rental car agency. I've never had a good experience with them. It boggles me as to why they are so big.

Deals they have made with the auto insurance companies and many in city locations.

When our car was damaged a few years ago, our car insurance provided a temporary replacement car and it was through Enterprise. Even though we drive a large car, the replacement only was for a small compact car, anything larger and we had to pay the difference.

It was only a few years ago that Enterprise got into the airport rental business, before that they were all off airport locations without airport shuttles.

JetStar
 
StarAC17
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RE: Enterprise Has Charged My Card 3 Months Later

Mon Mar 23, 2009 4:12 pm



Quoting Springbok747 (Thread starter):
And the damn time-difference is not doing anything to help either banghead

Tell me about it I was down under a few weeks ago and was double charged for a flight over Fraser Island and have to get that resolved. The bad thing about it is the Credit card I used for it has expired  banghead .

I think you can contact you credit card company in Australia and they can inquire into it for you if you give them all the documentation.
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Superfly
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RE: Enterprise Has Charged My Card 3 Months Later

Mon Mar 23, 2009 5:02 pm



Quoting Jetstar (Reply 12):
Deals they have made with the auto insurance companies and many in city locations.

When our car was damaged a few years ago, our car insurance provided a temporary replacement car and it was through Enterprise. Even though we drive a large car, the replacement only was for a small compact car, anything larger and we had to pay the difference.

Did they charge you for being in an accident in the first place? Big grin
I could see them doing that as well.
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4holer
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RE: Enterprise Has Charged My Card 3 Months Later

Mon Mar 23, 2009 8:08 pm

Extra charge was for the "Carbon Credits" that you needed for driving around.
Can't complain about it either cuz to do so brings additional charges for ungreen thinking.
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stasisLAX
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RE: Enterprise Has Charged My Card 3 Months Later

Tue Mar 24, 2009 4:01 am



Quoting KiwiRob (Reply 9):
Wow I would have taken the car back and demanded a replacement car, there is no way that a bald tyre is your fault.

That's what I thought too - but was told "no" by the local Enterprise office. See, the local Enterprise office managers are compensated based on keeping their office's revenue up and keeping costs down. A lot of these managers are keeping costs down by billing everything possible (sometimes fraudulently) to their customers/targets.

Quoting Jetstar (Reply 12):
When our car was damaged a few years ago, our car insurance provided a temporary replacement car and it was through Enterprise. Even though we drive a large car, the replacement only was for a small compact car, anything larger and we had to pay the difference.

Same thing with me. When I had the Neon as a insurance replacement car, they wanted an additional $10 bucks a day (out of my pocket) for a full-sized car like my Pontiac Grand Prix that that being fixed in the body shop.
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aaflt1871
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RE: Enterprise Has Charged My Card 3 Months Later

Tue Mar 24, 2009 4:20 am

Have a look here at this website. I have friends that were branch managers for Enterprise and they can pretty much vouch for the shit that they try to pull on the customers.


http://www.failingenterprise.com/
Where did everybody go?
 
Springbok747
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RE: Enterprise Has Charged My Card 3 Months Later

Tue Mar 24, 2009 5:49 am

Right...update:

Got through to the office where I rented...they don't know why I have been charged. They asked me to contact the central customer support (remember all this is happening at 1am this morning)...explained that it is a 1-800 number and I am calling from Oz. Lady surprised...says she has no idea (she is also the manager) and they don't have my details on file.

Ok..now I am beginning to get pissed. Seriously what kind of f-d up operation are they running? I gave her the EXACT details of my rental..and she can't find it on her system.

I had no option but to call my bank and ask them to investigate. They are now looking into the matter (which can take up to 2 months..and if they find everything is ok, I will have to pay extra for the investigation + the charge - I am screwed either way so what the heck), and have blocked the transaction for now while they look into it. Enterprise (if they have charged me for any reason) can go  censored  themselves. This is just bloody ridiculous.

Quoting AAFLT1871 (Reply 17):
Have a look here at this website. I have friends that were branch managers for Enterprise and they can pretty much vouch for the shit that they try to pull on the customers.

Wow! How the hell are they still in business?
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stasisLAX
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RE: Enterprise Has Charged My Card 3 Months Later

Tue Mar 24, 2009 7:39 am



Quoting Springbok747 (Reply 18):
This is just bloody ridiculous.

Yup, Enterprise sucks. I had to dispute my $330 windshield replacement with my credit card company too because Enterprise never refunded my card after my insurance agent took care of paying them for their bogus claim.
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BMIFlyer
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RE: Enterprise Has Charged My Card 3 Months Later

Sat Mar 28, 2009 12:53 pm

Hmm, strange, I guess enterprise in the USA must be a complete shit heap?

The UK division of Enterprise is what I always rent any car from, and i've never had any problems whatsoever. All the cars are clean, with no damage and are always fuelled. I always use the same rental office as well, so i'm pretty much a well known customer.

When i'm stateside, I use AVIS, and they are pretty damn good too.  Smile
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ADXMatt
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 29, 2009 1:28 am



Quoting Jetstar (Reply 12):
Even though we drive a large car, the replacement only was for a small compact car, anything larger and we had to pay the difference.

My car was in the body shop and my insurance would only pay for a car from enterprise. I did get a car the same size as my car though. One thing of note is that the insurance company would not pay for a car that is picked up at an airport location. I was told this is due to the high tax and fees. I was going out of town and thought why should I put a rental car in the parking lot for 6 days. I'll drop it off and get a new one when I get back. That was wrong! The insurance company would rather pay for the days I'm away then to let me pick up a car at the airport upon my return even though it would be cheaper in the long run. Go figure.

However the guy at Enterprise (Houston/IAH) arranged for the off airport location to drop off a car for me since I would be returning on a Sunday when the off airport location was closed. I figured this would not happen but it actually did work out. I was pleasantly surprised.

I haven't had any big issues with Enterprise but they do search for scratches/dents whatever to jack up the bill. They find them so fast too like they have them planted in areas you don't see when you rent the car.

Quoting Springbok747 (Reply 18):
and if they find everything is ok, I will have to pay extra for the investigation + the charge

Is this something new? I don't remember that with a credit card in the US.
 
dl021
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RE: Enterprise Has Charged My Card 3 Months Later

Sun Mar 29, 2009 2:53 am

Enterprise Has Charged My Card 3 Months Later
You'd think with all that 23d and 24th century technology they'd be a bit quicker about charging you? Are they asking you pay in gold pressed latinum?

Quoting Superfly (Reply 11):
Down in Georgia, things are a bit 'slow'

You don't really want to start that.... do you?
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