tsaord
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The Car Salesmen Tips Please!

Mon Jun 22, 2009 1:59 am

In a few months I'm going to a dealer to get a 09 or 2010 if its out. Im not going to strong anyone into a deal and I don't want to be strong armed into anything.

But can you actually walk away feeling like you got a good deal?

What were your experiences good and bad when purchasing a new or used car? What advice would you give a first time buyer?

Thanks
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Phoenix9
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RE: The Car Salesmen Tips Please!

Mon Jun 22, 2009 2:05 am

Quoting Tsaord (Thread starter):
But can you actually walk away feeling like you got a good deal?

Do your research and decide on exactly what you want....including the accessories etc. Don't let them tie in anything to that for excess charges. Try to find out the wholesale prices for the car in your area and then negotiate up from that price. There is a website listed below that shows Canadian prices. I'm sure you can find such information for US prices specific to your state.

target=_blank>http://www.carcostcanada.com/1/en/default.asp

It is a paid service, but if it helps you save money then its worth it.

[Edited 2009-06-21 19:06:57]
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ltbewr
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RE: The Car Salesmen Tips Please!

Mon Jun 22, 2009 2:53 am

Try Edmunds.com for a 'true value price', any and all possible rebates and financing deals as well as trade-in values for your car. I would do like I did and offer a price a little lower than that suggested 'true value price'.
Some other tips:
- All the ads are loaded with low-ball prices. They are total lies, like for bone basic versions, rebates or pricing deals you never are qualified for.
- Make you ask up front of any 'dealer fees' or paperwork 'processing fees' or 'prep fees' that may be excessive, like over $50, mainly for profit and well over their real costs to process any financing, or above fees due to the state for registration, title fees, plates.
- Clean up your trade in, remove all clutter, wash the exterior and throughly clean up the interior. It may help the trade in value a bit.
- The salesperson is not your friend. They are trained to play your emotions, and sneak info out of you to be used to screw you out of more money. Don't volunteer any info about your self, your finances or your trade in car or about their or their bosses lives.
- NEVER act like you are in love with the car you are looking at.
- Look at the lots of car dealers that have the car you want when they are closed if possible so you can see if they have ones with the colors or equiped the way you want. That way if they push you for one with options you don't want (like the $2K sunroof option) you can say 'Look, I know you have cars back in your lot the way I want'.
- Keep quiet when the salesperson goes away. It is a play to make you think, give a little on the price in their favor.
- Never argue with the spouse in front of the sales person or inside the dealership. Make sure both of you are on the same page as to approach.
- If you shop during the day, maybe after discussing a price, go to have lunch, get some coffee, get out of the showroom to make THEM think.
- Never accept the plea 'this offer is only good today' unless their is a deadline on a rebate/financing deal
- Never bring the kids when shopping for a car. Hire a babysitter or someone else to watch them.
- Ask friends as to their experiences with dealers good and bad.
- Consider using a buying service. Costco, BJ Wholesale membership retailers may offer such services.
- Buy toward the end of the month as many dealers and sales persons are looking to meet or beat sales quotas or goals, get bonus commissons.
 
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stasisLAX
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RE: The Car Salesmen Tips Please!

Mon Jun 22, 2009 4:19 am



Quoting LTBEWR (Reply 2):
Consider using a buying service. Costco

I've used the Costco buying serrvice twice and the deal has gone through without a hitch, sitting in the dealership all day, or a "hard sell" tactic from the usual lot lurkers. Dealt directly with the fleet sales manager at the dealership. Highly recommend Costco. They deal with alot of AutoNation dealerships from what I recall.  bigthumbsup 
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7324ever
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RE: The Car Salesmen Tips Please!

Mon Jun 22, 2009 6:28 am

Stay confident and be a "hard ass" don't let them learn anything about your personal life
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asuflyer05
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RE: The Car Salesmen Tips Please!

Wed Jun 24, 2009 5:31 am

From a sales person's perspective, buying a car is relatively easy. Some buyers make it way more difficult than it needs to be. The internet really helps with easing the purchase process.

Go out and look at the cars you are considering. Be sure to test drive them all. When you narrow down the car you want, call 3 dealers in your area. Ask for the internet sales or fleet sales department. Explain to the salesperson which car you are looking at and what their internet price is for that car.

Compare the three prices. They will give you an idea on the market for the car. In my experience, most dealers that closely compete with each other will often be priced within a few hundred dollars of each other. Then call your salesperson at the store you would like to buy from, which hopefully is the closest dealer and the one you test drove at. Explain to him the quotes you received and then low ball the lowest quote by a couple hundred bucks. If he bites then good. You bought the car under market. If he says pass, go buy it at the other store, call around with your lowball offer. If no one bites, then negotiate a bit with the original dealer.
 
tsaord
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RE: The Car Salesmen Tips Please!

Wed Jun 24, 2009 7:24 pm

Thanks everyone! Very useful information!
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Dazed767
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RE: The Car Salesmen Tips Please!

Wed Jun 24, 2009 8:56 pm

 
FlyDeltaJets87
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RE: The Car Salesmen Tips Please!

Wed Jun 24, 2009 11:24 pm

Ask the first salesperson you deal with if he can sell you the car, and tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.
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CXB77L
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 1:16 pm



Quoting FlyDeltaJets87 (Reply 8):
tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.

That can backfire.

Some sales managers instruct their sales staff not to go beyond certain boundaries when offering deals. In my experience, there are some deals that must be signed off by the sales manager. If you tell the sales person that you will walk out as soon as they go to see the sales manager, then they might be more reluctant to offer you your requested price if it is lower than the set boundary.
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kingairta
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 1:32 pm

Remember there's always a good deal. You just have to look. In other words. Don't be in a rush.

As a side bar I'd recommend stearing clear of new and going for a slightly used car instead. Much better bang for your buck.
 
Ken777
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 1:39 pm

I'm not one to pay paper processing fees. If a salesman wanted to add that to the contract I would also want to add a "Product Review Fee" at the same price, or higher, to pay me for the efforts in finding his car to buy.

Edmunds.com is your friend. Find the Invoice total for the car you want and understand that is the 'Gross" invoice, not Net, Net, Net invoice. You should be pushing for a mini deal, which is normally around $200 over Gross Invoice.

NEVER talk dollars in terms of monthly payments. This is where the dealer builds up their profits. You should know from your bank or credit union how much the loan payment is per $1,000. Keep that information and your price range private - give that information to the salesman and he can pad his profits.

Don't argue or let a salesman push you. You're actually the one who should be in charge. Talk normally and if you're not happy forget the deal. You can tell the salesman to call if decide to meet your price and you'll come back if you haven't bought something else,
 
A332
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 2:35 pm

Do your research. Know what you want to spend and what the vehicle you want should cost. Go in and make a deal.

The last thing you want is to have the salesman in control... you should be setting the expectations... after all, it's your money they want!  Wink

I haven't bought a car from a dealership in many years since you're way better off buying privately at actual market value... but hey, to each their own!  Wink
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FlyDeltaJets87
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 3:26 pm



Quoting CXB77L (Reply 9):

Quoting FlyDeltaJets87 (Reply 8):
tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.

That can backfire.

Some sales managers instruct their sales staff not to go beyond certain boundaries when offering deals. In my experience, there are some deals that must be signed off by the sales manager. If you tell the sales person that you will walk out as soon as they go to see the sales manager, then they might be more reluctant to offer you your requested price if it is lower than the set boundary.

If the salesperson says that he or she needs to see the sales manager, then you ask should what's the point of dealing with the sales person and not the sales manager in the first place.
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PHLBOS
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 3:41 pm



Quoting Kingairta (Reply 10):
As a side bar I'd recommend stearing clear of new and going for a slightly used car instead. Much better bang for your buck.

In some instances, at least at new car dealers; the price for a used model isn't that much cheaper than a new model. This is especially true in the pick-up truck market.
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bok269
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 4:37 pm

http://consumerist.com/248445/dealer...e-four+square-heres-how-to-beat-it

Also, negotiate a purchase price, not a payment.
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Type-Rated
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 8:32 pm

The finance guys (the guy in the office you talk to in the final purchasing step) is probably the hightest paid employee at the dealership. Why? Because he/she is a professional at separating you from your money. Usually he really pushes dealer installed options, extended warranties, and special "paint protection" schemes.

I once was able to get a free extended warranty out of one of these guys.
I bought my last car, a Mazda tribute at 6pm on February 28, 2004. The finance guy said the car already had the extended warranty put on it for $2K. I told him I didn't want the warranty. He said that once the warranty was applied to the car, it couldn't be taken off. So I told him either I get the car without the warranty or I'm walking. But then I added that since the warranty is already on the car I'm not going to pay for it and he has to give it to me for free since once it is on the car it can't be taken off. He went for it! I drove out of the dealership with that new Tribute for $6K under the sticker price!
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Dreadnought
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 8:54 pm

Quoting Type-Rated (Reply 16):
I bought my last car, a Mazda tribute at 6pm on February 28, 2004.

Good point raised here. If at all possible, try to make your deal on the last day of the month. The dealer will be willing to make an excellent deal in order to get one more purchase in the month for commissions.

And if the timing is right, you can go for a quarter-end. You're in luck - the current quarter ends just next week.

In my industry, we normally get discounts in the 20-30% range from our suppliers, but have been able to do 40-50% at the end of a quarter. Everyone wants that little extra bonus.

[Edited 2009-06-25 13:55:22]
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Cadet57
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RE: The Car Salesmen Tips Please!

Thu Jun 25, 2009 9:06 pm

Now is a great time to buy. Prices are soft and dealers want the business. For laughs I called another VW dealership in the area from the one I got my car from to see if they had a specific GTi I wanted, I went in and played some hardball. They wouldn't budge on a number, So I called the place I got my vw from, he matched the deal, and offered me more for my trade. Sadly thou I didn't go for the new car as It would make my budget a tad tighter and right now, thats not a great idea. But its a great time to buy a car. Play hardball.
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tsaord
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RE: The Car Salesmen Tips Please!

Mon Jun 29, 2009 11:37 pm

I'm going to join a credit union in the next few days. I'm not going through my bank because I know I won't get financed or it I did the interest would be higher.

Do you go to the dealer first and negotiate a price then go your credit union? or just ask for a loan and they cut you a check?
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chrisair
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RE: The Car Salesmen Tips Please!

Tue Jun 30, 2009 12:51 am



Quoting Tsaord (Reply 19):
I'm not going through my bank because I know I won't get financed or it I did the interest would be higher.

Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

The last car I bought was a used Volvo S60. One year old, 18k miles and it saved me $10-15k. I bought it from a Horizon Air pilot who is a Volvo authorized dealer on the side. I'll never buy from a dealership again.
 
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RE: The Car Salesmen Tips Please!

Tue Jun 30, 2009 1:22 am

I recently purchased a new queen size bed (I know this isn't a good example). I found a good bed that was worth $1100 and made by one of the worlds best bed makers (which is also a New Zealand company) and I managed to get the bed for $699.

All I said was this "I'm really interested in this bed as I really like it, but I'm not happy with the price tag on it. Whats the best deal you can give me? If its not a win win deal then I will buy this same bed somewhere else". Basically if they dealer/seller doesn't give you a deal that your happy with then they have lost a sale which would have helped their bank ballance and his/her comminson rates. The same can be said about a hotel room. for each room thats empty each night means they will NEVER get to try again at having that room taken for that night. Its a win win situation for everyone
 
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Jetsgo
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RE: The Car Salesmen Tips Please!

Tue Jun 30, 2009 3:51 am



Quoting Chrisair (Reply 20):
Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

Depending on what his bank is, it could be the bank. Some are far more picky than others. For example I have used Wells Fargo for almost 6 years now and I'm in the process of trading in my 06 Taurus for an 09 Impreza. The particular Impreza I have my eyes on is $21,690. My Taurus has a trade-in value of around $5,500 and I plan to top that with $5,000 cash for a total down payment of $10,500. I would only be financing about 50% of the vehicle and Wells Fargo STILL denied me. For the three years I have been building my credit, it has been absolutely solid with one auto loan and a few credit cards paid off every month.

Low and behold, I checked my FICO score and am fairly certain I will qualify for 2.9% APR for 60 months through Subaru.

Screw you Wells Fargo. I'll probably be with a different bank by the years end.
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tsaord
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RE: The Car Salesmen Tips Please!

Tue Jun 30, 2009 12:01 pm



Quoting Chrisair (Reply 20):
Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

Yes I can afford a car. But my bank is going to be picky with me because I became really dumb after high school and messed up my credit, which I didn't know much about at the time. So you can say I don't have that perfect score to satisfy a bank in these current economic conditions. However I can afford a car based on my current income.

Plus, consensus from family, friends, and co-workers is just to skip the bank and join/get financed through a credit union.

I'm really making sure I learn from my younger mistakes and take my credit more seriously. buying a new car isn't something I'm rushing into and I am making sure I don't do anything on impulse. I'm saving for a down payment. Just to say though, I want the new Chevrolet Malibu. By the time I'm ready the 2010 might be out. I want to put down at least 2000-3000.
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mirrodie
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RE: The Car Salesmen Tips Please!

Wed Jul 01, 2009 2:36 am



Quoting LTBEWR (Reply 2):
Never argue with the spouse in front of the sales person or inside the dealership

Great point. A buddy of mine did that, sank the deal big time.

Quoting StasisLAX (Reply 3):
I've used the Costco buying serrvice twice and the deal has gone through without a hitch, sitting in the dealership all day, or a "hard sell" tactic from the usual lot lurkers. Dealt directly with the fleet sales manager at the dealership. Highly recommend Costco. They

I just started looking into this. Does it save you $$ in the long run?

Quoting 7324ever (Reply 4):
Stay confident and be a "hard ass" don't let them learn anything about your personal life

Reminds me of a GREAT Cosby Show episode where Bill Huxtable geos to buy a car and he is all dressed down, doesnt want the dealer to know he' a doctor. Just as the deal is about to be done, Gilbert Gttfried show up, as a random passerby screaming, DR.HUXTABLE, HOW ARE YOU?!!!! And blowing his cover. ROLFMAO classic.

Quoting Ken777 (Reply 11):
Edmunds.com is your friend. Find the Invoice total for the car you want and understand that is the 'Gross" invoice, not Net, Net, Net invoice. You should be pushing for a mini deal, which is normally around $200 over Gross Invoice.

good rule of thumb.

Quoting Bok269 (Reply 15):
http://consumerist.com/248445/dealer...e-four square-heres-how-to-beat-it

Also, negotiate a purchase price, not a payment.

Good read.

Quoting Type-Rated (Reply 16):

But then I added that since the warranty is already on the car I'm not going to pay for it and he has to give it to me for free since once it is on the car it can't be taken off. He went for it! I drove out of the dealership with that new Tribute for $6K under the sticker price!

Great story!

All very good tips. We are currently reviewing our options, but dont have to buy til the lease is up in Mid November.
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CPDC10-30
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RE: The Car Salesmen Tips Please!

Wed Jul 01, 2009 9:05 am



Quoting JetsGo (Reply 22):
My Taurus has a trade-in value of around $5,500

Thats very high depreciation. I don't know what your circumstances are (maybe you have a company car allowance or intergalactic miles), but I'd hang on to the car if it was running fine.

The most important thing is to play it cool and not get emotional. If they try to start getting into sales pitches for something you don't want I just explain calmly that I understand that they are just doing their job, but that I have researched the options available and I have decided to not purchase the extended warranty/rustproofing/spoiler/sunroof etc. I find this works a lot better than having them waste their time on the speil and then find I have no interest - kind of a mutual respect thing.

I remember when I first bought a car I was so green I paid close to the sticker price - never again!  Smile
 
mirrodie
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RE: The Car Salesmen Tips Please!

Thu Jul 02, 2009 3:28 pm

It pays to be educated before the trip into the dealer and the links above are excellent.

Took about 3 test drives yesterday and told them outright that we are not looking for a sale today, but getting the ball rolling to see whats out there. So there were no forced tactics.
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kc135topboom
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RE: The Car Salesmen Tips Please!

Thu Jul 02, 2009 3:37 pm

The number 1 step that has always worked for me is always be prepared to walk away from any offer, even if it is exactly the car or truck you want., but the "final" offer does not fit you. When you begin to walk away, it doesn't hurt to say you will go to another dealership (that this dealership does not own) to buy.

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