User avatar
Aaron747
Topic Author
Posts: 8558
Joined: Thu Aug 07, 2003 2:07 am

Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:28 am

Things are really unraveling now here in Nagoya. Until just a few days ago, the Japanese national press was avoiding any harsh criticism of Toyota, preferring instead to comment on what seemed like overzealous critics of the company's problems in North America. Since Monday there have been numerous editorials commenting on the lack of leadership and focus of the company, as well as the PR disaster that has been the accelerator and Prius brake issues. Though Akio Toyoda has only been at the helm 8 months, there is mounting commentary that he needs to call it quits. I am in agreement with this assessment.

To those that have not seen how things work inside this company, the corporate culture at Toyota is legendary and it's amazing to watch in action in many areas. But one area where it clearly doesn't work is in upper management - I've been witness to meetings between senior directors where the company's situation and future are debated, and there is incredible misunderstanding between them as to who will be responsible for what. They are very clear about what kind of message and vision they want their subordinates to hear, but with respect to their own roles, there's palpable confusion. While I haven't been on the inside in a couple of years, I can only assume that this miscommunication issue and pass-the-buck mentality has grown worse with the massive cost cuts enacted since 2008.

Mr. Toyoda's status as an heir to the family legacy and insider (despite an early career in finance and investment banking) puts him at a serious disadvantage. This recent crisis was not a time for consensus-building or extensive consultations that take two weeks to result in any action - it required swift application of PR know-how and clear orders on which management figures needed to say what (himself included), particularly to the press. Further, they needed to make sure the front-line employees most directly affected, namely sales and dealer reps, had adequate support from across the pond. None of that happened, and now even the local media in their home country admits the company's reputation is badly damaged:

Toyota In A Fog
http://www.nni.nikkei.co.jp/AC/TNW/Nni20100208FR5TOP01.htm

The criticism will only get worse from here. It's time for outside blood to be brought into the company to get a fresh assessment of things and attempt to chart a better direction from here on.


[Edited 2010-02-10 23:32:31]
If you need someone to blame / throw a rock in the air / you'll hit someone guilty
 
LOT767-300ER
Posts: 8526
Joined: Mon Jan 01, 2001 12:57 pm

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:33 am

What I find about this recall which wasnt nearly as large as the Ford one where it involved something like 12mln vehicles is the terrible way it has been handled and not taken care of.

I can understand if youve got a problem and you need to recall X amount of million of vehicles but I dont understand how you can ignore the signs of so many consumers and the NHTSA for so long. Then when the manure hits the fan nothing comes out of corporate for a long time.

IMO a jo schmo paid $40k in a mediocre PR department could do a better job than Toyota Management.

I guarantee you that even if the quality doesnt suffer much in the vehicles the reputation is already ruined. Hell, people still remember Firestone and Ford and that was quite a while ago. Guarantee that even in a couple of years there will be accelerator jokes flying with the word Toyota right before them.
 
NIKV69
Posts: 10893
Joined: Wed Jan 28, 2004 4:27 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 11:27 am

Weren't the Samurais who failed the emperor supposed to commit suicide to regain honor? Well this is most certainly a failure!
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
User avatar
N328KF
Posts: 5810
Joined: Tue May 25, 2004 3:50 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 11:39 am

Quoting LOT767-300ER (Reply 1):
What I find about this recall which wasnt nearly as large as the Ford one where it involved something like 12mln vehicles is the terrible way it has been handled and not taken care of.

Ford quickly accepted responsibility, and then went after the responsible party (Bridgestone), but made sure customers didn't have to wait for resolution. That's the difference.
When they call the roll in the Senate, the Senators do not know whether to answer 'Present' or 'Not guilty.' -Theodore Roosevelt
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 5:34 pm

Quoting N328KF (Reply 3):
Ford quickly accepted responsibility, and then went after the responsible party (Bridgestone), but made sure customers didn't have to wait for resolution. That's the difference.

Bingo. Toyota is (deservedly) screwed.
Doors open, right hand side, next stop is Springfield.
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 5:39 pm

Although he probably should due to the awful handling of this whole situation, what is more needed is an overhaul of the Japanese corporate cultural which led to the secrecy and denials about the car problems.
Why grab a Heine when you can grab a Busch?
 
offloaded
Posts: 900
Joined: Fri Apr 17, 2009 1:56 pm

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 6:19 pm

Quoting LOT767-300ER (Reply 1):
Guarantee that even in a couple of years there will be accelerator jokes flying with the word Toyota right before them.

...late this text I received yesterday:

"Just driving my new Toyota Prius. Chat later, can't stop!"
To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
 
rfields5421
Posts: 5650
Joined: Thu Jul 19, 2007 12:45 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 6:35 pm

Unless the Japanese culture has changed significantly in the past 20 years, I would expect the head of Toyota to resign, but not for several weeks, maybe mid-summer or after their fiscal year end report.

But another part is that the President of Toyota USA should also resign, and he is actually past that point.

I think a lot of Toyota USA executives are going to be surprised when the parent company asks for their resignations. While there are problems with the main company in Japan, the vast majority of blame and responsibility for the terrible handling of this issue is with Toyota USA.

Quoting NIKV69 (Reply 2):
Weren't the Samurais who failed the emperor supposed to commit suicide to regain honor?

Samauri did not serve the Emperor. They served their lord to whom they had pledged allegiance. Even then, it was never close to a 100%, even 75% compliance.

But the romanticized principles of Bushido do play a big part in the culture, and the symbolic replacement of the company head was part of that culture when I lived there.
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 6:53 pm

Quoting Offloaded (Reply 6):
"Just driving my new Toyota Prius. Chat later, can't stop!"

I think it was Kimmel last night who called the recent storm the Toyota Storm: the storm that won't stop. Or something like that.  
Quoting RFields5421 (Reply 7):
I think a lot of Toyota USA executives are going to be surprised when the parent company asks for their resignations. While there are problems with the main company in Japan, the vast majority of blame and responsibility for the terrible handling of this issue is with Toyota USA.

There have been allegations, though, of similar issues occurring in Europe at least a year ago, with Toyota USA never becoming aware of the issue. Toyota USA has its issues, but let's not absolve the Japanese home office of blame.
Why grab a Heine when you can grab a Busch?
 
MoltenRock
Posts: 1030
Joined: Mon Aug 17, 2009 11:35 pm

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:09 pm

Quoting NIKV69 (Reply 2):
Weren't the Samurais who failed the emperor supposed to commit suicide to regain honor? Well this is most certainly a failure!

Yes. My guess he will once he gets the company to resolve the issue, find a fix, put the corporation back on the right track, and then resign in disgrace.

In China, the government kills people who have caused damages to other people, like the tainted milk issue, or the FDA chief over the antibiotic scandal, or the lead paint fiasco where the CEO killed himself to avoid being killed by the state.

Contrast that to America, the CEO would take a raise in salary of a few million $, backdate a couple hundred million $$$ in stocks, and been there for another 10 years.
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:12 pm

I wonder who he'll choose as his kaishakunin.
Why grab a Heine when you can grab a Busch?
 
User avatar
N328KF
Posts: 5810
Joined: Tue May 25, 2004 3:50 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:18 pm

Quoting RFields5421 (Reply 7):
I think a lot of Toyota USA executives are going to be surprised when the parent company asks for their resignations. While there are problems with the main company in Japan, the vast majority of blame and responsibility for the terrible handling of this issue is with Toyota USA.
The Wall Street Journal has an excellent article on this from February 8th. — it has been their most-read article in the past couple of days. It addresses this point and suggests that the US employees have little autonomy.
When they call the roll in the Senate, the Senators do not know whether to answer 'Present' or 'Not guilty.' -Theodore Roosevelt
 
GQfluffy
Posts: 3072
Joined: Tue Apr 19, 2005 1:25 pm

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 7:52 pm

He'll off himself within a few weeks.
This isn't where I parked my car...
 
bhill
Posts: 1317
Joined: Thu Sep 13, 2001 8:28 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:23 pm

Yep, kinda tough for a culture ingrained with saving face vs. "full" disclosure...seppaku....just kidding...
Carpe Pices
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:27 pm

Quoting GQfluffy (Reply 12):
He'll off himself within a few weeks.

Which is sad but probably true. Hey, I hate Toyota, but no one should die just because they cant build a gas pedal.
Doors open, right hand side, next stop is Springfield.
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:42 pm

Quoting Cadet57 (Reply 14):
Which is sad but probably true. Hey, I hate Toyota, but no one should die just because they cant build a gas pedal.

LOL sorry but that just sounded really funny when i read it.

Meh, by the looks of it I am happy. I have a huge dislike for Toyota and especially the Prius.

All the more customers for Audi   
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:43 pm

Quoting flanker (Reply 15):
All the more customers for Audi

Amen. I would kill for an A3 TDi right now   
Doors open, right hand side, next stop is Springfield.
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:46 pm

Quoting Cadet57 (Reply 16):
Amen. I would kill for an A3 TDi right now   

I used to be the QC master for an Audi dealer. Got to drive a A4 TDI developed by BOSCH a year and a half ago!!!

Wait till those hit the states!!!
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:53 pm

Quoting flanker (Reply 17):
Wait till those hit the states!!!

*Drool*

When my Jetta finally kicks it, and I settle on another VW/Audi its going to be diesel. Unless I find a good deal on a Passat Wag.
Doors open, right hand side, next stop is Springfield.
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 8:55 pm

Quoting Cadet57 (Reply 18):

Quoting flanker (Reply 17):
Wait till those hit the states!!!

*Drool*

When my Jetta finally kicks it, and I settle on another VW/Audi its going to be diesel. Unless I find a good deal on a Passat Wag.

WHAAAT?? are you sure you don't want a prius when they are fixed?
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:00 pm

Quoting Cadet57 (Reply 14):
Hey, I hate Toyota, but no one should die just because they cant build a gas pedal.

No one should, but a bunch have already.
Why grab a Heine when you can grab a Busch?
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:02 pm

Quoting flanker (Reply 19):
WHAAAT?? are you sure you don't want a prius when they are fixed?

Ugh. Id rather trephinate my testicles with a pen knife than own that pos.

Quoting newark777 (Reply 20):
No one should, but a bunch have already.

Indeed. But I mean committing suicide over it is a bit extreme. Yes I understand that it is socially "accepted" but dam, thats crazy.
Doors open, right hand side, next stop is Springfield.
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:03 pm

Quoting Cadet57 (Reply 21):
Ugh. Id rather trephinate my testicles with a pen knife than own that pos.

Nice! LOL
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:09 pm

Speaking of Audi's, this thing just came up on Craigslist. I.. WANT!

http://westernmass.craigslist.org/ctd/1596576618.html
Doors open, right hand side, next stop is Springfield.
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:18 pm

Quoting Cadet57 (Reply 23):
Speaking of Audi's, this thing just came up on Craigslist. I.. WANT!

http://westernmass.craigslist.org/ctd/1596576618.html

I feel bad that Audi has hijacked this thread and Aaron hopefully wont be mad.

I am a fan of the B5's. B7's are nice, but they don't feel right. Hard to explain.

A TRUE drivers car!


http://www.audizine.com/classifieds/...stage-3-silver-s492k6-speed&cat=67
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
MoltenRock
Posts: 1030
Joined: Mon Aug 17, 2009 11:35 pm

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:28 pm

I think Toyota's problem was with cutting costs too much and demanding too many concessions from their suppliers. They went down the Daimler Chrysler model of purchasing and that bit both Mercedes and Chrysler by reducing quality and reliability.

My parents have had a number of Toyotas over the years, and my brother and I buy them a new one every 3 years. They go drive a few models tell us what they want and we take of it from there, or more accurately I do, my brother works 80 hours a week, so I take care of the details. I had asked them if they just wanted a new Camry again, and they said they'd go pick out a color and let me know. They hated the interiors of the new Camry and said it felt "cheap" which really surprised me, but it's not like I drive Toyotas very often.

Their top two sedan choices were the Hyundai Azera and the new Subaru Legacy, so they now have a Subaru, their first ever.

The suddenly accelerating Audis of the late 80's wiped that company out in America for 20 years.
 
Newark777
Posts: 8284
Joined: Thu Dec 02, 2004 6:23 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:49 pm

Quoting Cadet57 (Reply 21):
But I mean committing suicide over it is a bit extreme

I knew what you meant, just being a wiseass.  
Why grab a Heine when you can grab a Busch?
 
flanker
Posts: 1407
Joined: Tue Aug 23, 2005 8:42 am

RE: Should Toyota's CEO Quit?

Thu Feb 11, 2010 9:55 pm

Quoting MoltenRock (Reply 25):
They hated the interiors of the new Camry and said it felt "cheap" which really surprised me, but it's not like I drive Toyotas very often.

My gf said the same thing about the newer Toyotas. I was shocked since she generally likes them.
Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Should Toyota's CEO Quit?

Sat Feb 13, 2010 5:45 pm

Quoting newark777 (Reply 26):
I knew what you meant, just being a wiseass.

The internet needs a sarcasm font  
Doors open, right hand side, next stop is Springfield.
 
Fly2HMO
Posts: 7207
Joined: Sat Jan 24, 2004 12:14 pm

RE: Should Toyota's CEO Quit?

Sat Feb 13, 2010 7:13 pm

http://pix.motivatedphotos.com/2010/2/10/634014073015746100-harakiri.jpg

Who is online

Users browsing this forum: No registered users and 4 guests