WESTERN737800
Topic Author
Posts: 385
Joined: Thu Feb 28, 2008 3:06 am

Trouble With An HP Laptop.

Mon Dec 20, 2010 6:24 pm

Hey gang. I know nothing about computers. I've had a couple HP laptops, the latest one is a pavillion. It had the 90 days of free Norton when I got it. I never did renew it. I've never had any viruses in the 2 years that I've owned it. The other day I turn it on and this SystemTool 2011 comes on and tells me that I got 38 viruses. The problem is that it wont let me into the internet, I cant look at my pictures, it wont let me activate Norton, I cant do anything. I am wondering if this SystemTool 2011 is a legit antivirus thing? Is it safe to use? Or is my computer shot? I got a computer knowlegable friend who's gonna look it in a couple days, but I would like to have it up and running before then. Any thoughts, your help is greatly appreciated. Thanks in advance.
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hka098
Posts: 532
Joined: Mon Oct 18, 2010 3:50 pm

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 6:33 pm

Hello,

I would download an run Microsoft's Malicious Software Removal Toolkit (free); http://www.microsoft.com/security/malwareremove/default.aspx

After that is done, download and install Microsoft Security Essentials and run a full scan (free); http://www.microsoft.com/security_essentials/

Download and run Malware Bytes Anti-malware (fremium); http://www.malwarebytes.org/mbam.php

These are the exact instructions for removing it; http://www.symantec.com/security_res...?docid=2010-121608-4026-99&tabid=3
 
ajd1992
Posts: 2390
Joined: Mon Jul 24, 2006 7:11 am

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 6:41 pm

Honestly, after being unprotected for so long (and I'm assuming you don't have a firewall) I'd just backup, format and start over. Your operating system (Vista?) will be completely shot after being basically raped from all the spyware, viruses and the like. It'll never be like new after it's been compromised.
 
Fly2HMO
Posts: 7207
Joined: Sat Jan 24, 2004 12:14 pm

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 6:45 pm

Quoting WESTERN737800 (Thread starter):
It had the 90 days of free Norton when I got it. I never did renew it.

Norton sucks anyways. I'd highly recommend Avast! Antivirus, it's free and works well with older computers and after trying every single free antivirus solution out there this is the best I've found by far.

Quoting WESTERN737800 (Thread starter):
I am wondering if this SystemTool 2011 is a legit antivirus thing? Is it safe to use? Or is my computer shot?

No. It is a fake.

http://www.precisesecurity.com/rogue/system-tool-virus/

See here: http://www.youtube.com/watch?v=nTddj3jioQQ

Quoting ajd1992 (Reply 2):
Your operating system (Vista?) will be completely shot after being basically raped from all the spyware, viruses and the like. It'll never be like new after it's been compromised.

BS. I've completely restored many nuked systems back to near new condition without having to reformat the drive. I haven't reformatted in years due to a meltdown. You don't have to have an IT degree to do it (I don't). Google has all the answers.

And PLEASE be more careful with the stuff you download people  

[Edited 2010-12-20 10:51:09]
 
hka098
Posts: 532
Joined: Mon Oct 18, 2010 3:50 pm

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 6:54 pm

I would second ajd1992's suggestion. Reinstalling Windows is the only way to be sure the cooties have been removed. You'll need the system restore discs that came with your laptop (if it shipped with them). Make sure you back up any important data you have on the laptop before reinstalling.

After the install, update Windows to it's fullest extent, install an anti-virus program, install another web browser other than Internet Explorer (Mozilla Firefox, or Chrome), don't run Windows under an administrative account.
 
mt99
Posts: 6166
Joined: Wed May 26, 1999 5:41 am

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 7:02 pm

Shouldn't this a "Trouble with Windows" - rather than "Trouble With An HP Laptop"?

The hardware seems to working OK
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DocLightning
Posts: 19766
Joined: Wed Nov 16, 2005 8:51 am

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 8:03 pm

I just want to point something out:

As a Freshman in college, Carrie Hewlett (yes, THAT Hewlett) was in my dorm. Midway through the year, her laptop was stolen from her dorm room.

Guess what kind of laptop she had? Remember, her grandfather founded HP.

It was a Mac.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
ajd1992
Posts: 2390
Joined: Mon Jul 24, 2006 7:11 am

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 8:30 pm

Quoting Fly2HMO (Reply 3):

BS. I've completely restored many nuked systems back to near new condition without having to reformat the drive. I haven't reformatted in years due to a meltdown. You don't have to have an IT degree to do it (I don't). Google has all the answers.

I would reformat after 2 years just because Vista (especially Vista, considering it's the biggest heap of s**t ever) gets very bogged down and slow. I reformat and reinstall quarterly because of it, and it does make a difference.

Honestly, if you do any sort of online banking, shopping or anything that involves personal information, I would just format, and save yourself from the hassle of sorting it out. If you back up using the Windows backup tool, you can have it reformatted and as it was sans viruses in under an hour.
 
hka098
Posts: 532
Joined: Mon Oct 18, 2010 3:50 pm

RE: Trouble With An HP Laptop.

Mon Dec 20, 2010 8:57 pm

Quoting DocLightning (Reply 6):
It was a Mac.

There is no comparing the two... 

It may not be a bad idea to get an OEM copy of Windows 7, say from NewEgg.com or the like and install that instead of Vista.

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