ferengi80
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Usairreallysucks.com

Wed Apr 06, 2011 2:05 pm

Hi guys,

Firstly, I'm hoping this is in the right forum. If not, please feel free to move.

A friend of mine who is an Ice Hockey photographer sent me this link to a site created by Bruce Bennett, who, although not a name many will know, is one of the most famous Ice Hockey photographers in the world. He is a major player in NHL photography.

Anyhow, to cut to the chase, he has had a very bad experience with US Airways, and has created the following website. You may find it interesting.

http://www.usairreallysucks.com/
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aloges
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RE: Usairreallysucks.com

Wed Apr 06, 2011 2:20 pm

...and that's why you pack the really expensive stuff in your cabin luggage. I also couldn't help noticing that he operates usairreallysucks.com because usairsucks.com was already taken - and would have been the perfect place for his complaint.

Sorry, but I do get a certain vibe of attention whoring. As for the issue, even I know to avoid US Airways at all cost.

[Edited 2011-04-06 08:15:48]
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FlyKev
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RE: Usairreallysucks.com

Wed Apr 06, 2011 2:23 pm

Just going to throw something in here - Is it really US airways fault that these lenses went missing?
Granted, their terms of service stated they would not pay for a replacement, but US Airways is not the only carrier with that policy.

Surely if the lenses were of that sort of expense he would have some kind of additional cover on them against this type of theft?

Perhaps Ive missed something?

Kev.
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Mir
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RE: Usairreallysucks.com

Wed Apr 06, 2011 2:42 pm

Quoting flykev (Reply 2):
Is it really US airways fault that these lenses went missing?

We don't know - it could be their rampers, but it also could be the TSA, who US has no control over.

Quoting flykev (Reply 2):
Surely if the lenses were of that sort of expense he would have some kind of additional cover on them against this type of theft?

   If you're checking something very valuable, getting insurance for it is absolutely the right thing to do. It sucks that it's necessary, though.

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RE: Usairreallysucks.com

Wed Apr 06, 2011 4:16 pm

Quoting flykev (Reply 2):
Is it really US airways fault that these lenses went missing?

Yes, contract or not, it's really US Airway's fault. Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

Quoting aloges (Reply 1):
Sorry, but I do get a certain vibe of attention whoring.

Either that, or the guys is really pissed off.

Quoting aloges (Reply 1):
As for the issue, even I know to avoid US Airways at all cost.

As do I!
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MD-90
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RE: Usairreallysucks.com

Wed Apr 06, 2011 5:04 pm

Quoting aloges (Reply 1):
...and that's why you pack the really expensive stuff in your cabin luggage.

All of your lenses don't always fit in carryons, especially if you're carrying large D3-sized camera bodies and telephoto lenses. Some pros carry a lot of gear with them.

Quoting Revelation (Reply 4):

Either that, or the guys is really pissed off.

He's definitely pissed off.
 
futurepilot16
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RE: Usairreallysucks.com

Wed Apr 06, 2011 5:19 pm

He's complaining about his $1500 which he won't get back, how much more money is it costing him to keep this website up? Furthermore, who says it was USAir's fault and not the TSA?
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ALTF4
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RE: Usairreallysucks.com

Wed Apr 06, 2011 5:38 pm

Quoting futurepilot16 (Reply 6):
He's complaining about his $1500 which he won't get back, how much more money is it costing him to keep this website up? Furthermore, who says it was USAir's fault and not the TSA?

Domain name: $7.99 /year
Web hosting: $5 /month, tops - unless the traffic spikes through the roof.

That is assuming there are no ads on there - I haven't visited so I don't know.

Websites with low traffic (i.e. less than 10,000 page views a day) and static pages (no forums, etc) are dirt cheap.
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RE: Usairreallysucks.com

Wed Apr 06, 2011 7:20 pm

Quoting futurepilot16 (Reply 6):
Furthermore, who says it was USAir's fault and not the TSA?

I do, because he paid US for the ticket and the bag fee.
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Braniff747SP
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RE: Usairreallysucks.com

Wed Apr 06, 2011 7:25 pm

Meh. Just one of the many (including me) disgruntled US pax. Nothing speciall. the usairsucks.com website is an almost identical idea, with someone else complaining. One thing that annoys me, thoguh: it's not US Air, it's US Airways. In the usairsucks site, they even use the old US Air logo... get your stuff straight, people!
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Flighty
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RE: Usairreallysucks.com

Wed Apr 06, 2011 7:34 pm

Quoting Braniff747SP (Reply 9):
In the usairsucks site, they even use the old US Air logo... get your stuff straight, people!

The brand is really USAir; the company just doesn't use its one successful brand. In terms of the public mindshare, the airline is called USAir. I call it USAir too.

US Airways.... what's that? I just flew on American the other day. Yes, I fly United. US Airways... same thing right? - majority of travelers
 
einsteinboricua
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RE: Usairreallysucks.com

Wed Apr 06, 2011 10:36 pm

Quoting Revelation (Reply 4):
Yes, contract or not, it's really US Airway's fault. Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

I'm sorry, but there are these little things called locks. No where on his rant does he mentioned that the locks were broken or anything of the sort. So I fail to see why US is responsible for this, especially when their policy clearly states that valuables will not be responsible for damages to that equipment. Is there proof that it was a US ramp employee? A contracted ramp agent? A TSA agent? It's common sense to lock your baggage once you check in at the airport. Don't whine when your bag comes back with nothing in it.

Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

While I do consider a gesture of good will to offer more than the $300 voucher, he should be glad that US at least gave him something.

To me this is another person who had one bad experience and wants to get money from it. Make sure the bases are all covered BEFORE making claims like these.
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RE: Usairreallysucks.com

Thu Apr 07, 2011 2:43 am

Quoting einsteinboricua (Reply 11):
So I fail to see why US is responsible for this, especially when their policy clearly states that valuables will not be responsible for damages to that equipment.

I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

Quoting einsteinboricua (Reply 11):
Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

I guess you haven't read the thread nor the linked article closely enough to know why he checked them in.
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Flighty
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RE: Usairreallysucks.com

Thu Apr 07, 2011 3:58 am

Quoting Revelation (Reply 12):
I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

There is no law against putting a surveillance device in your bag. That way, video and voice recordings would exist of any theft or inspection. Just sayin'.  
 
Maverick623
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RE: Usairreallysucks.com

Thu Apr 07, 2011 5:57 am

I am absolutely flabbergasted and appaled by just about every single post on here. Seriously guys, grow the eff up.

Quoting aloges (Reply 1):
...and that's why you pack the really expensive stuff in your cabin luggage.

Except he states that his lenses didn't fit in his carry on.

Quoting aloges (Reply 1):
Sorry, but I do get a certain vibe of attention whoring.

  

Quoting aloges (Reply 1):
As for the issue, even I know to avoid US Airways at all cost.

Why? US consistently outperforms other network carriers in both on-time and baggage handling. Not to mention this guy would have gotten the same exact treatment on any other airline, because that's the procedure they all use. You don't go after your bank when your house gets robbed, do you?

Quoting Mir (Reply 3):
We don't know - it could be their rampers, but it also could be the TSA, who US has no control over.

Exactly. The way this guy handwaves the very distinct possibility that it could have been TSA and goes straight after US screams attention whore.

Quoting Revelation (Reply 4):
Yes, contract or not, it's really US Airway's fault.

Just.... wow. Just like the website owner, completely disregarding that there's just a great a chance that TSA or someone else completely took the lenses.

Quoting Revelation (Reply 8):

I do, because he paid US for the ticket and the bag fee.

See above: US has zero control over what TSA does. Frankly, your post is insulting to anyone with intelligence.

Quoting Revelation (Reply 12):

I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

Yup, because US is the only one that has a few bad apple working for them. Unreal, dude.

Quoting Revelation (Reply 4):
Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

You do realize that AA, DL, and UA/CO (just to name a few) all charge for checked bags, and all of them also have issues from time to time?

Trolling at it's finest.
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einsteinboricua
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RE: Usairreallysucks.com

Thu Apr 07, 2011 11:57 am

Quoting Revelation (Reply 12):
Quoting einsteinboricua (Reply 11):
Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

I guess you haven't read the thread nor the linked article closely enough to know why he checked them in.

Yes I have read them. Apparently, according to the link, he had always traveled like that without a problem and that he put them in a checked bag due to having no space on his carry on. But you're taking a risk. That's like saying you don't have any space for people on your car so you let people ride on the trunk or the top of the car. If you have an accident, you know you can be responsible for even allowing someone ride like that.

Probably not done by a TSA guy as there was no TSA calling card left and this was the sloppiest bag inspection I ever saw as they left all the clothing balled up in one huge mess. It was obviously a search for cash, jewelry, drugs, or valuables of any sort.
Yeah right, because when a thief goes through your stuff they leave a card that reads: "Sorry, I made a house call but you weren't there. Please call me at this number."
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RE: Usairreallysucks.com

Thu Apr 07, 2011 1:49 pm

Quoting Maverick623 (Reply 14):
US has zero control over what TSA does.

Control, no. Input, yes. Seems US did nothing to deal with the situation, other than say read the damn contract. Pretty awful customer service, if you ask me.

Quoting Maverick623 (Reply 14):
Frankly, your post is insulting to anyone with intelligence.

Frankly, your post shows the apathy that pervades the industry, and is insulting to anyone who can and does provide good customer service.

BTW thanks for taking a jab at my intelligence. Yes, it wasn't direct, but it was unmistakable.

Quoting Maverick623 (Reply 14):

You do realize that AA, DL, and UA/CO (just to name a few) all charge for checked bags, and all of them also have issues from time to time?

I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

Oh, well, it happens all the time...

It happens less often on Brand X, so it's okay...

Nothing can be done about it, so I'll just eat the $1500 and gladly continue to use their services...
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Flighty
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RE: Usairreallysucks.com

Thu Apr 07, 2011 5:29 pm

Quoting Revelation (Reply 16):
I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

A person who really had a vendetta about this could probably catch the perpetrator using hidden video. Then, an aggressive judge could probably subpoena the station manager at the airport, or HQ executives, depending on what is said, and actions taken or not taken. Being the boss of a theft ring can involve a lot of jail time.  

My guess is, one really pissed off customer could probably put the hurt on the company, if they knew how. Contracts regarding crime probably don't shield the airline. A crime is a crime. If somebody's brother is an FBI agent, suddenly this turns into a real big uh-oh for the airline.
 
Maverick623
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RE: Usairreallysucks.com

Thu Apr 07, 2011 6:18 pm

Quoting Revelation (Reply 16):
Control, no. Input, yes.

You keep thinking that.

But, even if you were right, how does that put the blame back on the airline? I'll spell it out clearly:

AIRLINES HAVE NO CONTROL OVER WHAT TSA AGENTS DO, ESPECIALLY THE BAD ONES.

Quoting Revelation (Reply 16):
Seems US did nothing to deal with the situation, other than say read the damn contract

Well what's the point in having a contract that two parties agree to if you're just going to ignore it?

Quoting Revelation (Reply 16):
Pretty awful customer service, if you ask me.

Again, you demonize an entire airline for something that happened that may not have even been their fault, and that was handled in the exact same way every single airline would handle it.

Quoting Revelation (Reply 16):
Frankly, your post shows the apathy that pervades the industry, and is insulting to anyone who can and does provide good customer service.

Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

Seriously, why do people take an irrational like or dislike to a certain airline, throwing out all sense of logic and reason to either bash or praise them? It happens here with US, DL, UA, CO, WN, B6.... all of them.

Quoting Revelation (Reply 16):


I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

I'd be pissed, but I wouldn't demonize or even directly accuse just one person or entity without solid evidence that they were at fault, especially when multiple parties were involved.

Quoting Revelation (Reply 16):

Oh, well, it happens all the time...

Please show me were I said that. In fact, I'm pretty sure I even said "from time to time", or, if you prefer, occasionally. Doesn't make it right, but it doesn't change the fact that you simply cannot prove who did what to it, or that the situation is endemic to a single player.

Quoting Revelation (Reply 16):

It happens less often on Brand X, so it's okay...

And please show me where I said that. In fact, I'm pretty sure I said "It happens to all of them". And I'm pretty sure you've more than implied that you never fly US because they're all a bunch of thieves (TSA be damned), and that this never happens to any one else at any other airline.
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RE: Usairreallysucks.com

Thu Apr 07, 2011 9:32 pm

Quoting Maverick623 (Reply 18):
AIRLINES HAVE NO CONTROL OVER WHAT TSA AGENTS DO, ESPECIALLY THE BAD ONES.

SO WHAT DID US AIRWAYS DO IN THIS CASE TO TRY TO FIGURE OUT IF IT WAS THE TSA OR THEIR STAFF?

If they did try to do something, I'd imagine he'd have gotten some direct communication instead of the form letter he did get.

Quoting Maverick623 (Reply 18):
Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

And you seem to hang your hat on the fact that it could have been the TSA, therefore it's OK for US to do nothing about it.
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bhill
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RE: Usairreallysucks.com

Thu Apr 07, 2011 9:53 pm

While I am no photographer, what kind of lens could be over length/over weight? If over weight...damn! And if memory serves right even a garment bag will hang in the cabin open...and if it is the cost of an extra carry on, is that not tax deductable? I have taken fly rods with me in the cabin that the FA would stow in the coat closets for me....something does not sound right here...besides, I DID read the fine print on my first fishing trip, and because of it I made damn sure my rods were in the cabin with me.
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EDICHC
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RE: Usairreallysucks.com

Fri Apr 08, 2011 11:43 am

Quoting Maverick623 (Reply 18):
Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

I think you are missing the difference between liability and fault. By charging a baggage handling fee a carrier should accept responsibility.

Quoting Revelation (Reply 16):
Frankly, your post shows the apathy that pervades the industry

Sadly I think it is far from apathy that is the issue, it is conditions of carriage that have been very carefully drawn up by bean counters in the industry that leaves Joe Public very little in the way of rights when handing over their posessions to complete strangers for a few hours.

The words Caveat Emptor were never more appropriate than when buying an airline ticket.
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einsteinboricua
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RE: Usairreallysucks.com

Fri Apr 08, 2011 1:55 pm

Not to mention that if the company is willing to reimburse his "$1,500" lenses, I'm pretty sure that the company would have had no trouble in paying for:
1. A bag with a secure locking system (like those with number locks)
2. Some locks
3. A special fee to let him carry his lenses aboard.

I'm sorry, but this screams attention whore.

Quoting EDICHC (Reply 21):
By charging a baggage handling fee a carrier should accept responsibility.

They have a policy and the man took a risk. The policy clearly states up to where the airline will be held responsible. Where's the proof that it was US who did this?
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goblin211
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RE: Usairreallysucks.com

Sat Apr 09, 2011 12:30 am

Everyone knows the airlines aren't at fault for anything! they state that in so many legal words in their terms of service before you pay the ticket. It's possible you'll encounter other problems worse or the exact same problem again with other airlines. one minute blaming the airline an then TSA does strike me as odd too. this thread reminds meof the song "united breaks guitars"
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Maverick623
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RE: Usairreallysucks.com

Sat Apr 09, 2011 1:45 am

Quoting goblin211 (Reply 23):
Everyone knows the airlines aren't at fault for anything!

I can assure I never have, and never will, say that.

Quoting goblin211 (Reply 23):
It's possible you'll encounter other problems worse or the exact same problem again with other airlines.

Which is why this whole usairreallysucks thing ..... reallysucks. If this guy had made a website saying tsareallysucks.com, I'd still say the same thing. Maybe it was US's fault... but we all know he just wants attention.

Quoting goblin211 (Reply 23):
this thread reminds meof the song "united breaks guitars"

Insofar that people were led to believe that ONLY United breaks guitars, and it was pretty clear which party was responsible in that case.
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KGRB
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RE: Usairreallysucks.com

Sat Apr 09, 2011 10:38 pm

Throughout this website, the guy acknowledges that TSA could very well be at fault, but it's US that "really sucks"??? I guess TSAreallysucks.com was already taken.  
Quoting Maverick623 (Reply 14):
I am absolutely flabbergasted and appaled by just about every single post on here. Seriously guys, grow the eff up.

   Thank you.

Quoting EDICHC (Reply 21):
I think you are missing the difference between liability and fault. By charging a baggage handling fee a carrier should accept responsibility.

No they shouldn't. By paying the fee, you're covering the cost of handling the bag -- you're not covering the cost of insuring it. When you mail a package, insurance isn't included for free by the USPS. Why should a piece of luggage be any different?

Quoting goblin211 (Reply 23):
Everyone knows the airlines aren't at fault for anything!

Oh, come on! Nobody's saying that here.  
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jcs17
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RE: Usairreallysucks.com

Sun Apr 10, 2011 4:58 am

US really is the worst airline. It's the one airline I physically cringe at when I see it on my itinerary. I'd rather take my chances on an Indonesian start-up with a few dodgy 737s than fly US Airways.

-I've never had an issue with any gate agent except with US.

-I've never sat on a ripped seat except on US.

-I've never had a flight attendant castigate at me for moving to the front of an empty economy cabin because I wanted to be among the first off the plane so I could attempt to make a connection.

That said, I've never had a problem with companies like Piedmont, Whiskey, and PSA who have a contract with US. Their employees are great to interact with.

It's amazing that Doug Parker thinks he's going to a buyer/merger for that mess of an airline.

As an aside and edit, if you've ever met Bruce Bennett, he's one of the nicest, soft-spoken people you'll ever meet. He and I talked hockey for about 40 minutes before an Isles game.

[Edited 2011-04-09 22:01:25]
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einsteinboricua
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RE: Usairreallysucks.com

Sun Apr 10, 2011 1:40 pm

Quoting JCS17 (Reply 26):
US really is the worst airline.

To each his own, really. I like US and had no trouble with them so far.

Quoting JCS17 (Reply 26):
I've never had an issue with any gate agent except with US.
Quoting JCS17 (Reply 26):
I've never sat on a ripped seat except on US.

Did you complain to the airline? What good is complaining here (or on a website for that matter) if you don't contact the airline?

Quoting JCS17 (Reply 26):
I've never had a flight attendant castigate at me for moving to the front of an empty economy cabin because I wanted to be among the first off the plane so I could attempt to make a connection.

Some airlines do this to control weight (or something like that) or simply because it's policy that you remain in your assigned seat. Even when I have seen that the seats in a whole row are unoccupied, I still ask permission to move from my seat to another.
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Maverick623
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RE: Usairreallysucks.com

Sun Apr 10, 2011 2:49 pm

Quoting JCS17 (Reply 26):
That said, I've never had a problem with companies like Piedmont, Whiskey, and PSA

Just for the record, Piedmont and PSA are wholly-owned and their employees are technically US Airways employees.
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crj900lr
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RE: Usairreallysucks.com

Fri Apr 15, 2011 1:31 am

Quoting Maverick623 (Reply 28):

True and in some stations you have both mainline and express working the operation so the passenger would not know what company the employee is from.

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