|Quoting trav110 (Reply 7):|
VIsa and MC credit cards all have 0% fraud liability as long as you weren't violating the cardholder agreement (for example, writing the pin onyour CC). Cancel the card immediately (if you haven't already), and talk to your bank. They may have you file a police report explaining the situation before they refund the money but you won't have a problem getting it all back,
While that's all well and good, that's not the point. First off, in my case it can be shown that both cards, the real one and the clone were used on both sides of the country 30 minutes apart. Also, even if they weren't both used a courtesy call should have been made to us after the 2nd straight day of maximum ATM withdraws were made thousands of miles from home.
Sure, we got it all back, but luckily for us, we keep the bulk of our money in an account with no ATM/Debit cards. The only way to get money out is going to the bank and doing a transfer. We got cleaned out of about $4,000. If that's all we had in the bank, and it was mortgage payment time, we would be screwed. It took us 3-4 weeks, almost a month, to get it back, and we were told to make a police report. I'm sure we were told this to scare off those trying to scam the bank, but seriously, why did we have to file a report when their own records showed that the cards were used 30 minutes apart across the country before they believed us?
Zero Liability, yes. Pain in the ass because the bank has the worst security software in the world? Thats piss-poor customer service.