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EA CO AS
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Getting Robo-Survey Calls On Cell Phone

Tue Jun 19, 2012 2:54 am

For the past 2-3 weeks, I've been continuously getting these opinion survey calls. Normally I just ignore them when I see them on my caller ID or hang up when they circumvent that feature, however:

- these calls are coming up on my CELL PHONE
- these calls come up on my cell as UNKNOWN
- I occasionally work from home, and when I do, I forward my office phone to my cell and those legitimate office calls also come through as UNKNOWN, so not answering "UNKNOWN" calls isn't an option

I tried actually taking the survey today, which promises me a "Bahamas cruise - just pay the port charges!" if I answer their 30 second voice prompts, hoping that at the end I'd actually get a live person. At the end when I was supposedly going to get to speak with a live person, big surprise - I was disconnected!

Anyone else run into this bullshit yet? And if so, any thoughts on how to complain, get them to stop calling me, or run their organization mercilessly into the ground?
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
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Jetsgo
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RE: Getting Robo-Survey Calls On Cell Phone

Tue Jun 19, 2012 3:41 am

Depending on your cell phone provider, they may have the ability to block the number even if it displays as UNKNOWN on your phone. I had a similar problem last year and Verizon promptly took care of the issue.
Marine Corps Aviation, The Last To Let You Down!
 
srbmod
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RE: Getting Robo-Survey Calls On Cell Phone

Tue Jun 19, 2012 8:14 pm

If you haven't done so already, put your cell phone number on the National Do Not Call Registry. While it doesn't stop them entirely, it puts a weapon at your disposal as then you can report them to the Federal gov't.

One of the problems with these robocalls is that many of them are using a loophole in the law that established the National Do Not Call Registry. Political-related calls are exempt from this so some try to pass off their calls as "political" surveys as a means to call people. If you have done business with a company within a certain period of time or directly requested info from a company that too is exempt and some unscrupulous telemarketers. Some of try to say that someone at this number "requested info" about our product which was an outright lie.

If I get a phone call on my cell phone from a number that is not a local area code or is a long distance number I don't recognize, I don't answer it. I then Google the phone number to see if this is some telemarketer, which pretty much is the case every time.
 
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EA CO AS
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RE: Getting Robo-Survey Calls On Cell Phone

Tue Jun 19, 2012 9:52 pm

Quoting srbmod (Reply 2):
One of the problems with these robocalls is that many of them are using a loophole in the law that established the National Do Not Call Registry. Political-related calls are exempt from this so some try to pass off their calls as "political" surveys as a means to call people.

And regrettably, that's precisely what this annoying call I keep getting is; it's a political survey.

I'm hopeful that now that I've taken the survey I'm off their radar and they'll stop bugging me, but nevertheless, THEY'VE PISSED ME OFF and now I want to see them suffer for it.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
srbmod
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RE: Getting Robo-Survey Calls On Cell Phone

Wed Jun 20, 2012 7:08 pm

Quoting EA CO AS (Reply 3):
And regrettably, that's precisely what this annoying call I keep getting is; it's a political survey.

Let me guess the one that claims that in exchange for completing a "political survey", you get a "free" cruise (One that ends up costing hundreds of dollars before you even get onboard.)? We've gotten that one a few times on my cell phone and my home phone. From the research I did on the numbers that called my cell phone, they change the numbers they use for these calls to presumably keep one step ahead of the FTC.
 
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EA CO AS
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RE: Getting Robo-Survey Calls On Cell Phone

Thu Jun 21, 2012 8:54 am

Quoting srbmod (Reply 4):
Let me guess the one that claims that in exchange for completing a "political survey", you get a "free" cruise (One that ends up costing hundreds of dollars before you even get onboard.)?

Yep, that would be the one!
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
Maverick623
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RE: Getting Robo-Survey Calls On Cell Phone

Thu Jun 21, 2012 10:22 pm

Quoting srbmod (Reply 2):
One of the problems with these robocalls is that many of them are using a loophole in the law that established the National Do Not Call Registry.

Actually, most of the robocalls don't care about the DNCR. They're nothing but scam artists whose DNC violations pale in comparison to the ID theft they commit.

Don't give out any information (not even your name), and just hang up if you accidentally answer one of those calls.
"PHX is Phoenix, PDX is the other city" -777Way
 
northstardc4m
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RE: Getting Robo-Survey Calls On Cell Phone

Thu Jun 21, 2012 11:16 pm

Quoting Maverick623 (Reply 6):

Quoting srbmod (Reply 2):
One of the problems with these robocalls is that many of them are using a loophole in the law that established the National Do Not Call Registry.

Actually, most of the robocalls don't care about the DNCR. They're nothing but scam artists whose DNC violations pale in comparison to the ID theft they commit.

Don't give out any information (not even your name), and just hang up if you accidentally answer one of those calls.

Best advice there is.

Alot of these scam calls are now using phone gateways and VoIP links to call centers in India, Africa or Eastern Europe. The Do Not Call lists can't get to them as a result. It is becoming the bane of phone providers and customers alike. I can tell you we have a team that locks the inbound numbers out for wireless subscribers, but for everyone they lock out, 2 more appear.

All you can do is not answer those calls, or hang up if you do. If you do get an actual number displayed you can see if your phone can ignore calls from specific numbers, or you can create contacts and set custom alerts to no ring, no vibrate, no alert, etc...
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.
 
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DocLightning
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RE: Getting Robo-Survey Calls On Cell Phone

Fri Jun 22, 2012 12:58 am

Quoting srbmod (Reply 4):
Let me guess the one that claims that in exchange for completing a "political survey", you get a "free" cruise (One that ends up costing hundreds of dollars before you even get onboard.)? We've gotten that one a few times on my cell phone and my home phone. From the research I did on the numbers that called my cell phone, they change the numbers they use for these calls to presumably keep one step ahead of the FTC.

I honestly believe that this may be one area where a "get tough" attitude might actually work. A minimum 50 year prison sentence for running such schemes would probably stop them. After all, it's not an emotional thing or a crime of passion, it's simply a business decision. Whoever is doing this thinks that s/he can get away with it, or at least get away for less money than s/he'll make.

I'm not a fan of "lock 'em up" solutions to most problems, because our prison population is just too big. But this will only need to happen once or twice to make a sufficient example.

The problem is that 1) The phone companies benefit from this and 2) I feel like the government has little will to do something about it. Either way, it's certainly an annoyance and arguably a violation of my basic right to property (because I get billed for the calls), and I do wish that some higher-up would do something about it.

Quoting Maverick623 (Reply 6):
Actually, most of the robocalls don't care about the DNCR. They're nothing but scam artists whose DNC violations pale in comparison to the ID theft they commit.

Yup. Some paltry fine doesn't scare them.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
srbmod
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RE: Getting Robo-Survey Calls On Cell Phone

Fri Jun 22, 2012 6:59 pm

Quoting northstardc4m (Reply 7):
Alot of these scam calls are now using phone gateways and VoIP links to call centers in India, Africa or Eastern Europe. The Do Not Call lists can't get to them as a result. It is becoming the bane of phone providers and customers alike. I can tell you we have a team that locks the inbound numbers out for wireless subscribers, but for everyone they lock out, 2 more appear.

All you can do is not answer those calls, or hang up if you do. If you do get an actual number displayed you can see if your phone can ignore calls from specific numbers, or you can create contacts and set custom alerts to no ring, no vibrate, no alert, etc...

The Do Not Call List is a bit of a joke anyway, as telemarketers as well as scammers have long bought and sold lists of names and/or phone numbers (A similar thing is done with email addresses) thereby making the Do Not Call Registry somewhat useless.

On my cell phone, if I get a phone call from an area code I don't recognize, I don't pick it up. If it's a legitimate call (I do use my cell phone number as my contact number for hotel reservations as well as when making restaurant reservations using Open Table.), they can leave a message (Robocalls generally are unable to leave a message.) and I'll return their call.

One of the other problems is that these folks often spoof the phone number in order to hide their location. There's been stories in the media about collection agencies engaging in such behavior and one such company spoofed the number of the police department in the area where the person they were calling lived at.

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