sunshine79
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Laptop Help Please

Fri Jul 06, 2012 1:57 pm

I seem to be having a problem with my laptop, it seems to be closing down on a daily basis. It comes up with a blue screen with something advising me what to do but it closes down before I can read it. The reboot also loses my desktop background. I have a daily security check on my laptop and it doesn't detect anything harmful. I know my Acer 5335 is 3 years old and really needs binning but I can't afford to buy a new one, can anyone help me how to prevent this happening, cheers in advance.
Formerly alcregular, Why drive when you can fly?
 
aloges
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RE: Laptop Help Please

Fri Jul 06, 2012 2:05 pm

Have you executed the standard maintenance operations such as cleanup, scandisk and defragmentation?
What sort of security check are you referring to?

There's no reason why you should bin a computer that's only three years old, I have one from 2004 and it still works. It's neither fast nor energy-efficient, but it's rarely used anyway.

Good luck!
Don't cry because it's over, smile because it happened.
 
Ps76
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RE: Laptop Help Please

Fri Jul 06, 2012 8:39 pm

Hi!

I know this may sound stupid but is the battery running out? If it doesn't even let you read the message it could be something to do with a power failure or something. I'm no expert though.

If it was me I'd check the power supply first. Then I'd do an online virus scan at trendmicro (called housecall):

http://housecall.trendmicro.com/uk/

Also I'd check the power options under control panel in windows in case something funny is set.

Finally I'd download Malwarebytes Anti-malware (free) and do a scan:

http://download.cnet.com/Malwarebyte...-Malware/3000-8022_4-10804572.html

Also try booting in safe mode (press F8 when the computer is loading up with the black screen and bios and stuff and choose safe mode). If it runs ok in safe mode then it is probably most definitely a virus or malware. If not it could be power or hardware related like overheating or something.

If nothing works go to the nearest tall building, make sure nowone's around and then throw it off! (just kidding please don't do that!).

Hope it might help.

Pierre
 
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EA CO AS
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RE: Laptop Help Please

Fri Jul 06, 2012 8:41 pm

This might sound dumb, but when was the last time you checked to ensure the fan was free of debris and airflow wasn't compromised? You'd be surprised how quickly an overheated laptop can result in a BSOD.
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ajd1992
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RE: Laptop Help Please

Fri Jul 06, 2012 8:47 pm

Indeed - laptops and computers will shut down and BSOD if they overheat. You should be able to clear it out but don't blow it further in by using your mouth - get a hoover. It'll be OK as long as you just do the vents etc.

Talking of that, I need to do mine but I need to take the entire bloody thing apart because of Asus and their amazing (!) design.
 
sunshine79
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RE: Laptop Help Please

Fri Jul 06, 2012 8:55 pm

Quoting Ps76 (Reply 2):
I know this may sound stupid but is the battery running out? If it doesn't even let you read the message it could be something to do with a power failure or something. I'm no expert though.

The battery no longer works and it always runs off the mains (due to my inability to keep calm with the bloody thing when it isn't doing what it should and has a small flying lesson across the room)

All vents are clear, it does occasionally feel hotter than normal, but not all the time.

Quoting Ps76 (Reply 2):
Finally I'd download Malwarebytes Anti-malware (free) and do a scan:

Thanks, I will try this. I use AVG which has always been really good with all my laptops I've had.
Formerly alcregular, Why drive when you can fly?
 
HT
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RE: Laptop Help Please

Fri Jul 06, 2012 9:00 pm

Indeed might be due to the processor overheating, but in any case a few more details might be helpful:

- Which operation system is in use ?
- Is the computer running on battery or on mains ? Does the problem appear in both cases ?
- For how long has the computer been on (after a longer time being off) by the time the problem appears ?
- Might be helpful to monitor the CPU performance and see if the CPU (one or more cores) are busy computing at 100 % or are in idle mode (5 % or less). If > 50% CPU performance is monitored, try to see which program / task is using up the CPU time ( Windows Task Manager can be used but also other programs)..
- Is the hard disk having any wild activity before the problem strikes ?

-HT
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Klaus
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RE: Laptop Help Please

Fri Jul 06, 2012 9:03 pm

Quoting sunshine79 (Reply 5):
The battery no longer works and it always runs off the mains (due to my inability to keep calm with the bloody thing when it isn't doing what it should and has a small flying lesson across the room)

You have probably broken the motherboard by that, or other crucial components which will now occasionally lose contact.

Someone with enough patience should disassemble it and check if it's actually one of the relatively few things that can be fixed with reasonable effort in a moden notebook computer (re-seating plugged components, checking for visibly broken components, possibly near or at the battery housing and/or charging circuitry etc.). Otherwise it's most likely an economical writeoff due to hardware damage.

Before you have it repaired or replaced, better look for something else to direct your frustrations to. The computer feels neither pain nor remorse (it is somebody at fault anyway, not the machine). A punching bag or pillow might be a better frustration sink; Not building up your frustration to that point in the first place would be even better.
 
varigb707
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RE: Laptop Help Please

Fri Jul 06, 2012 11:39 pm

Quoting sunshine79 (Thread starter):
It comes up with a blue screen with something advising me what to do but it closes down before I can read i

it's about to crash on you. the causes? no matter now.
just happened to mine, which is only 3 years old. just bring it to a reliable IT shop and have it
re formatted. that is all.
cheers
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zckls04
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RE: Laptop Help Please

Fri Jul 06, 2012 11:56 pm

My gut feel is that this is probably a hard disk error. I suspect the folder which stores your desktop profile is corrupt, hence the lack of background when you reboot. The fact you've been chucking it around supports this theory as laptop hard disks break easily. I highly recommend you do NOT defragment the drive (this is almost never necessary post-Windows 98) as suggested earlier. Also don't worry too much about viruses/malaware. Those are usually harmless- an impending HD crash is not.

You MUST back up anything you cannot afford to lose immediately, as hard disk issues have a habit of getting progressively worse. Then proceed as follows.

If it's restarting too quickly to see the blue screen that's pretty easy to fix. Right Click on “My Computer” and go to “Properties”. Then go to the “Advanced” tab and under “Startup and Recovery”, press the “Settings” button. Untick the “Automatically Restart” box and press Ok.

This should allow you to read the blue screen text. Post it on here and we'll see if there's anything interesting; it should at least give us enough info to determine if it's hardware or software. If as I suspect the hard drive is at fault we can give you some more suggestions to fix it.

If it is actually powering off it's almost certainly a power distribution problem. Could be as simple as a dodgy power supply. Since those are quite expensive I'd start by buying a new battery from amazon. They're usually only about $20. Alternatively you can try eBay for a new power cable, but don't spend too much in case it's not the problem.

Quoting HT (Reply 6):
- Which operation system is in use ?

This would be very handy to know.

[Edited 2012-07-06 16:57:58]

[Edited 2012-07-06 17:01:02]
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n229nw
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RE: Laptop Help Please

Tue Jul 10, 2012 9:21 am

Quoting zckls04 (Reply 9):

If it's restarting too quickly to see the blue screen that's pretty easy to fix. Right Click on “My Computer” and go to “Properties”. Then go to the “Advanced” tab and under “Startup and Recovery”, press the “Settings” button. Untick the “Automatically Restart” box and press Ok.

This should allow you to read the blue screen text. Post it on here and we'll see if there's anything interesting; it should at least give us enough info to determine if it's hardware or software. If as I suspect the hard drive is at fault we can give you some more suggestions to fix it.

Most important advice in this thread is this. Let the Blue Screen message stay on the screen so you can look at it.

Quite likely it is a driver causing the problem and the message you get can be googled even to see what driver it is and what you might do about it...

Of course, it could be so many other things, but you do need to start by being able to read the error.
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Klaus
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RE: Laptop Help Please

Tue Jul 10, 2012 2:01 pm

Trying to back up your important data will indeed be the first priority.

But if you actually banged it around as you said and the blue screens started after that, it's most likely mechanical damage.

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