Birdwatching
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"Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 10:34 pm

In my opinion the so called "resort fee" at hotels should be forbidden. I'm currently pricing hotels for a trip to Florida and whatever prices the booking engines show don't contain the resort fee, so in some cases there is none, in some cases there is a couple of bucks and in some cases $20 or more. Makes comparing prices really hard.
Obviously hotels only do this to appear in a better position in search results.
So they could just make every room $1 and then charge a $150 resort fee. It's not like you can avoid the fee, even if you don't use the pool, so they should make this part of the upfront price.

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jetstar
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 10:55 pm

I never have stayed at a hotel that has a resort fee and I never will.

I used to stay at a large casino hotel in Las Vegas until they imposed a resort fee, now a stay at another hotel that does not have a resort fee, so the other hotel lost my business solely because of their resort fee.

JetStar
 
Flighty
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:03 pm

Interesting.

I really think they must provide you with a room at the agreed upon rate. Otherwise, you can sue them. It would be fraud to accept a reservation at some price, then refuse to honor the reservation at the agreed price. If they are asking for money, you could also tell them they should pay you $75 as a customer appearance fee.



FTC opinion

http://www.cnn.com/2012/11/28/travel...els-resort-fees-warning/index.html
 
lewis
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:22 pm

Quoting Flighty (Reply 2):
FTC opinion

http://www.cnn.com/2012/11/28/travel....html

I had to pay resort fees in Las Vegas and Palm Springs. In LV they made sure you were aware of the fee, but not so much in Palm Springs, where I assume I paid for the pool I never used since it was 35F outside! I still cannot believe that this practice is legal. Airlines have been blasted for such practices before whereas hotels are still allowed to add hidden fees for amenities which are not even optional!
 
fr8mech
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:28 pm

I've never stayed at a hotel with a resort fee, nor do I recall seeing any when I shop for hotels. And, I always get a hotel with a pool, especially when traveling with the kids.

What hotel's are you looking at?
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Tugger
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:33 pm

Quoting Birdwatching (Thread starter):
"resort fee"

It is loosely the equivalent of fees that airlines have been adding and for the same reasons: The hotels are trying to look like the lowest cost option to either flat out get you to click on them or at least be near the top when you do your searches online.

Tugg
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lewis
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:38 pm

Quoting fr8mech (Reply 4):

They are usually found in places like Vegas or Florida, although you can find them in some other touristy areas like Palm Springs and Lake Tahoe. There is a logic behind it - group all small fees like parking, gym, pool into one and charge it for everyone but I would like to have it clearly mentioned when booking or just add it to the room fee and get it over with, since its not optional anyway. Otherwise, you are just misleading your customers.
 
srbmod
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:39 pm

In some cases, you may find that the hotels that charge a resort fee are actually cheaper than those that don't. For example, I booked my next Vegas trip around Thanksgiving when many travel sites and hotels were having all sorts of deals. I managed to snag a really great package deal at a non-gaming property owned by MGM Resorts in which even with the $25/night resort fee, my average room rate is $150/night at a four star/diamond property. A few days later, Caesars Entertainment had a big sale and I looked into it to see if I could perhaps find an even better deal and the properties whose average rates were in the $125-150/night range were all 3 stars/diamond properties whose rooms are a bit worn around the edges.

Bundling in free phone calls (local/toll free numbers) in the resort fee is stupid as most people carry a cell phone with them and there is no need to use the phone in your room except to make calls within the hotel. Same with fitness center access, as most folks typically shy away from there on vacations.

A few hotels in Vegas that are not on the Strip or on Fremont Street also include round trip airport shuttle in their resort fee which is a pretty good deal. Others include either two free cocktails or 2-1 cocktails (once per stay) as part of their resort fee, which isn't too bad either.

If I can get a better deal at a property that charges a resort fee over one that doesn't, I will stay there. Yeah resort fess can suck, but sometimes they're worth it.

My last trip to Vegas, I stayed at a hotel that doesn't charge a resort fee but charged me $3/day to use the in-room safe. Meanwhile their sister properties don't levy such a charge.

[Edited 2013-01-25 15:42:47]
 
lewis
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:42 pm

Quoting srbmod (Reply 7):
Yeah resort fess can suck, but sometimes they're worth it.

Especially considering that some hotels can charge up to $15 a day for self parking, which is normally included in those resort fees.
 
Geezer
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Fri Jan 25, 2013 11:44 pm

Quoting fr8mech (Reply 4):
What hotel's are you looking at?

If you stay in Vegas, count on paying a resort fee; there's no way around it; and it varies with every property; higher theca price, the higher the fee.

Quoting Flighty (Reply 2):
I really think they must provide you with a room at the agreed upon rate. Otherwise, you can sue them.

I can tell you don't go to Vegas much ! When you win your lawsuit, let us know how much you got,OK?

Charley
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sccutler
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 12:09 am

Most higher-end hotels that have anything remotely resort-like (golf courses, spas, drifting water loops, equestrian facilities, whatever) tend to charge the fee; in my curmudgeonly way of thinking, charging a "resort fee" on top of the room rate is deceptive and offensive.

Not that they care.

As an example, I attend an annual conference at a large resort/golf property in San Antonio. It has two golf courses and a big swimming pool complex -- none of which I have ever used -- but I still have to pay the bloody resort fee. I asked the check-in-babe how much she'd knock off if I promised not to have any fun, but it did not help.

By the way, I have never seen a hotel at which paying the resort fee did away with paying for parking (although at the place I reference, you only pay for parking if you valet park, and they have plentiful parking reasonably close by.
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Cadet985
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 12:47 am

In some cases, I've found the resort fee to be a convenience. That way, I know what I'm getting beforehand. WiFi, pool access, etc. It's never been a lot of money, and so I don't really mind. I'd be more upset if I saw a fee on my bill at checkout that I didn't know about.

In Vegas, I usually stay at the Riviera, and here is what you get for a total of $15/day (Resort Fee):

In-room wireless internet access.
Fitness center access.
Local calls.
Unlimited in-room safe usage.
Tennis court access.
Coupon book (a $250 value).
Daily newspaper (at the Pool Side Café).
Coffee service (available at Pool Side Café -- coupon given at check-in for one cup of coffee daily).
Incoming fax service (five copies at the UPS Store).
2 Comedy Club tickets.
2-for-1 show tickets to Jan Rouven and the Society of Seven.
50% off drinks at the Le Bistro bar (valid on first round of drinks, and good for soft drinks, draft beer and well drinks only).

So as you can see, it's really worth it.

Marc

[Edited 2013-01-25 16:49:33]

[Edited 2013-01-25 16:51:02]
 
jetstar
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 12:54 am

So far in Las Vegas any hotel owned by Caesar’s Entertainment such as Caesars Palace, Paris, Bally’s to name a few do not charge a resort fee.

Here is a link to a Las Vegas based website that lists the hotels who charge a resort fee and what you get for the resort fee.

http://www.vegas4visitors.com/column/index.htm

JetStar
 
cmf
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 1:08 am

Quoting Birdwatching (Thread starter):
In my opinion the so called "resort fee" at hotels should be forbidden. I'm currently pricing hotels for a trip to Florida and whatever prices the booking engines show don't contain the resort fee, so in some cases there is none, in some cases there is a couple of bucks and in some cases $20 or more. Makes comparing prices really hard.
Obviously hotels only do this to appear in a better position in search results.
So they could just make every room $1 and then charge a $150 resort fee. It's not like you can avoid the fee, even if you don't use the pool, so they should make this part of the upfront price.

It really is the same problem as all the extra air fair fees so many on this site is so good.

It isn't often but there are a few hotels that will remove them if you question them at check-in.
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srbmod
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 3:05 am

Quoting jetstar (Reply 12):

So far in Las Vegas any hotel owned by Caesar’s Entertainment such as Caesars Palace, Paris, Bally’s to name a few do not charge a resort fee.

Bally's charges you $3 a day to use the in-room safe unless you're a Diamond or Seven Stars level Total Rewards member. None of the other Caesars Entertainment properties have such a charge. They're the only hotel I've stayed at in Vegas that charged to use the in-room safe (if one was provided). Even the Golden Gate didn't charge to use the safe deposit box at the check-in desk, but if you lost the key, it was a $50 charge.

About two years back, I spent two nights at the Tropicana (which charges a resort fee) and the only reason why I didn't have to pay it was because my room was comped as I had won a contest. At the time their resort fee was $9.99 a day and was a good bargain simply for the WiFi, which at a property that doesn't charge a resort fee WiFi costs $12-15 a day.

Now Treasure Island does do an interesting thing in regards to their resort fee, they give you a $20 credit for a future stay.
 
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DocLightning
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 3:10 am

When it happened to me, I wrote a very angry letter to the hotel management and to the BBB.

Not only was there a resort fee that "Included WiFi," but actually the "included WiFi" did not cover any web 2.0 pages (like Facebook or YouTube). That was an ADDITIONAL $15/night. Fortunately, I had a 4G wireless hotspot with me and we used that, instead.

They refunded the resort fee. I wrote another letter thanking them, but explaining that I would not retract my complaint to the BBB. That the practice was deceptive and flatly offensive. I pointed out that after flying 5 hours and driving an hour to get to a destination (Westin Maui at Lahaina), having these fees added on just made me resent the hotel and consciously choose to not patronize any of the restaurants, bars, or shops on the property in lieu of spending my money at competitors. I also told them that had they quoted the actual room rate, it still would have been the best deal and I would have been a satisfied customer who would have brought them more revenue. Their response was that they would forward my comments to management and I never heard anything else (not that I expected to).

I believe there was already a class action suit over resort fees and the hotels won it. If we had a functional government, I'd write my representative and Senator about it, but we don't have a functional government, so I haven't bothered.

But I'd love to see the practice banned.
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Ken777
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 3:42 am

Any time you feel that a hotel is playing games head back to the site where you booked to room and ask for their help.

The other approach you can take is to make sure you review the hotel after your trip, bump them hard for their games and clearly warn others who might b looking at the property.
 
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stasisLAX
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 5:44 am

Quoting lewis (Reply 6):
They are usually found in places like Vegas or Florida, although you can find them in some other touristy areas like Palm Springs and Lake Tahoe

Here in the Phoenix area, "resort fees" are very common. The golf resorts in the Phoenix metro area are the biggest thiefs - some of their resort fees are $35 per day. And then you (of course) pay extra for parking (valet OR self), internet service, pool towels, and the room mini-bar. You may be given a couple of free bottles of Costco water, if they're generous.

It's robbery, in my opinion, and its done to make their already-overpriced room rates more competitive on the various hotel websites. Even the top-end four and five star resorts here practice this crap..... very dishonest.
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chrisair
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 5:58 am

Quoting lewis (Reply 8):
Especially considering that some hotels can charge up to $15 a day for self parking, which is normally included in those resort fees.

I don't think I've ever seen a hotel include parking in the resort fees. In Hawaii or Phoenix or CA parking is an additional charge. Wifi is horrifically slow and unusable (thank god for my air card!) and besides, it's free for me if I stay at a chain where I have diamond/plat status.

Quoting Geezer (Reply 9):
If you stay in Vegas, count on paying a resort fee; there's no way around it; and it varies with every property; higher theca price, the higher the fee.

Not true. There are several properties in Vegas that don't charge them. Harrah's doesn't charge one, neither does the Hilton Elara. Plus if you're like me, you rent a car and stay off the strip by the airport where the hotel is $60-80/night, no resort fees, and you don't have drunks roaming around at 10a. I've saved several hundred dollars over the years doing this. But then again, I'm not in to the whole getting blind drunk thing...
 
Flighty
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 7:15 am

Quoting Ken777 (Reply 16):

Any time you feel that a hotel is playing games head back to the site where you booked to room and ask for their help.

The other approach you can take is to make sure you review the hotel after your trip, bump them hard for their games and clearly warn others who might b looking at the property.

Both good ideas. Hotels have an obligation to provide a room at the agreed rate.

Quoting lewis (Reply 3):
Airlines have been blasted for such practices before whereas hotels are still allowed to add hidden fees for amenities which are not even optional!

Not allowed necessarily. If you sue them, I think you will win. Airlines once tried to include "fuel surcharges" as mandatory add-on fees. That was price deception.

There is no such thing as a mandatory add-on fee. The term itself is an oxymoron. Either they are honest about the price for the product, or they are telling lies.
 
srbmod
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 2:14 pm

Quoting chrisair (Reply 18):
I don't think I've ever seen a hotel include parking in the resort fees. In Hawaii or Phoenix or CA parking is an additional charge. Wifi is horrifically slow and unusable (thank god for my air card!) and besides, it's free for me if I stay at a chain where I have diamond/plat status.

There are several hotels in Las Vegas in which the daily resort fee includes guest parking:

Hooters
Gold Spike
Plaza
Ravella At Lake Las Vegas
Sam's Town

I know of at least two hotels in Las Vegas that charge guests for parking, Mandarin Oriental and the Four Queens.

Charging guests to park is the exception rather than the rule in Las Vegas. Now some of the hotels Downtown do charge non-hotel guests for parking (But will give the two hours of free parking with validation.) which is understandable.
 
jetstar
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RE: "Resort Fee" At Hotels - I Hate It So Much!

Sat Jan 26, 2013 3:57 pm

Quoting chrisair (Reply 18):
Quoting lewis (Reply 8):
Especially considering that some hotels can charge up to $15 a day for self parking, which is normally included in those resort fees.

I don't think I've ever seen a hotel include parking in the resort fees. In Hawaii or Phoenix or CA parking is an additional charge. Wifi is horrifically slow and unusable (thank god for my air card!) and besides, it's free for me if I stay at a chain where I have diamond/plat status.

Quoting Geezer (Reply 9):
If you stay in Vegas, count on paying a resort fee; there's no way around it; and it varies with every property; higher theca price, the higher the fee.

Not true. There are several properties in Vegas that don't charge them. Harrah's doesn't charge one, neither does the Hilton Elara. Plus if you're like me, you rent a car and stay off the strip by the airport where the hotel is $60-80/night, no resort fees, and you don't have drunks roaming around at 10a. I've saved several hundred dollars over the years doing this. But then again, I'm not in to the whole getting blind drunk thing...

I go to Las Vegas 2 or 3 times a year, mainly to attend trade shows. I got tired of staying at casino hotels so for the past few years I have stayed in non-casino hotels off of the strip, mainly at Hilton products like Hanpton Inns, Hilton Garden Inns or Doubletree’s because I am Hilton Gold and can get upgrades and free breakfasts at Hilton Garden Inns. I always rent a car so I have transportation, car rentals in LAS are dirt cheap, you can rent a compact car for almost the same higher resort fee charges, so I am not stuck in one area or have to take the bus or cab around town.

I was in LAS 2 weeks ago, stayed at a Hampton Inn near the strip for $79.00 per night including taxes and got upgraded to a mini suite and it included breakfast, free internet and a morning paper, rented a car from Dollar, had a Ford Taurus for 2 days totaling $54.87 including all taxes, to me I feel this is better than staying at any casino hotel.

Since I pay my own way, I am not on a corporate expense account I have to keep my costs down and I find staying at these hotels are a lot better, and I agree not having to listen to drunks outside my door at 3 am in a casino hotel or always walking through a smoky casino to get to the room elevators, you never see the check in desk, the room elevators or the entrance to the parking garage close to each other, they always make you walk through the casino, and that is by design.

When I do play at the casino’s I play off strip, lately I have played either at the Red Rock or South Point casino’s, these casinos cater somewhat more to the local crowd and I find their paybacks just a little bit better than the casinos on the strip who cater to the convention and tourist visitors Local people will not play at a casino where they will lose their money faster than in a tourist casino, but either way you will lose money the longer you play, no matter what casino you play at, so its basically just how fast you want to lose your money.

JetStar

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