seb146
Topic Author
Posts: 13796
Joined: Wed Dec 01, 1999 7:19 am

Unlocked Cell Phones

Thu Jul 18, 2013 8:18 pm

I have an LG Nitro and it is a piece of junk. I am still under contract with AT&T and want a different phone. The service is just fine, it is the phone that is horrible. It just randomly powers down and the Android OS stops and the phone will not connect to the network. I live in an area where we have few overcrowding issues with towers, so that is not it. I have been looking on eBay. They have phones from my carrier and they have unlocked phones also. Is there any difference? Is the software compatible? What are the issues getting an unlocked phone versus a phone designed for my carrier?
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StarAC17
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Joined: Thu Aug 07, 2003 11:54 am

RE: Unlocked Cell Phones

Thu Jul 18, 2013 8:37 pm

Quoting seb146 (Thread starter):
They have phones from my carrier and they have unlocked phones also. Is there any difference? Is the software compatible? What are the issues getting an unlocked phone versus a phone designed for my carrier?

Unlocked phones allow a sim card from any provider to be put into it and you can use the phone on that network, locked phones only accept the sim card of the provider who locked it. A common use for this if you travel to say to the UK you could put a sim card from say O2 or Vodafone and have a local UK number and have data, this is something a lot of people do when travelling.

There should be no issues with an unlocked phone provided it can read the frequencies that AT&T runs on for data, calls and texting are basically universal now. Anything that is meant for use in North America should be fine but if you are buying something from Asia or Europe 3G and 4G services may not work.

If you are used to Android you may want to consider the google nexus phone which gets good reviews, its not very expensive and it is unlocked. Check it out.

https://play.google.com/store/devices/details?id=nexus_4_8gb&feature=ha-text-sem_bk-n4&utm_source=ha&utm_medium=text&utm_campaign=sem_bk&utm_content=n4&gclid=CPj52JXyubgCFVTSKgodBmoAAA&gclsrc=ds
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sccutler
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RE: Unlocked Cell Phones

Thu Jul 18, 2013 9:05 pm

Before going to market to spend your hard-earned cashish, I'd suggest that you tried throwing down, hard, on AT&T. Since you are under contract, I assume you purchased the telephone you're using now from them, and it is not meeting your expectations or (more importantly) even functioning properly. My experience with AT&T has been that, with a little friendly persuasion (and, perhaps, a vaguely-implied threat), they will sometimes come through with replacement hardware.

Certainly, if your reason for signing the contract was that they were providing you with a smart phone which was expected to meet reasonable performance expectations, and it is failing to do so for reasons other than your abuse or damage, they should not be entitled to keep your business (or hold you to your contractual commitment period).

Or, so it seems to me.
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seb146
Topic Author
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Joined: Wed Dec 01, 1999 7:19 am

RE: Unlocked Cell Phones

Fri Jul 19, 2013 5:08 am

Quoting sccutler (Reply 2):
I'd suggest that you tried throwing down, hard, on AT&T.

I have had several problems with this phone in the past year I have had it. I have told them that both in the store and over the phone. All they seem to do is pass me on to someone else. I have been with them for 15 years because the coverage is outstanding. I asked Verizon if they buy out contracts and they do not. I do not like T-Mobile or Sprint. They don't cover my area well. I want to bypass the whole system and get a different phone somewhere else.
Life in the wall is a drag.
 
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casinterest
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RE: Unlocked Cell Phones

Fri Jul 19, 2013 6:34 pm

Quote:


I have had several problems with this phone in the past year I have had it. I have told them that both in the store and over the phone. All they seem to do is pass me on to someone else. I have been with them for 15 years because the coverage is outstanding. I asked Verizon if they buy out contracts and they do not. I do not like T-Mobile or Sprint. They don't cover my area well. I want to bypass the whole system and get a different phone somewhere else.

Do not go ask for a buyout,
go to AT&T and tell them that this phone and their service have been extremely disappointing, . Explain what it takes to keep your business, within reasonable turns. They should make good on their end . If at this point, they don't resolve it, tell them you are looking at your options to cancel your contract, and terminate your service , turn in the phone and not pay any penalties. Tell them that you will take your claim to the better business bureau, and write to the FCC and FTC as well as basically ensuring you never use their products again. They would rather have you as a lifetime happy customer than someone that leaves the company and spends elsewhere.
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willzzz88
Posts: 146
Joined: Mon May 30, 2011 4:22 am

RE: Unlocked Cell Phones

Fri Jul 19, 2013 10:40 pm

Ok I'm going to simplify the technical specifics...

Be adamant with AT&T about the problem with your phone. As this is a phone issue and not a network issue AT&T MAY help you. See if there is a firmware/software update on your phone.

If you want to buy an unlocked phone or use an imported phone...
Any unlocked phone that has North American frequencies of 850 / 1900 will work with 2G GSM/EDGE and 3G UMTS/HSPA+ if it has the frequencies. LTE frequencies bands are specific to the region for now.

Data may not work immediately (it may not read the configuration script on the AT&T SIM card) but it will work with manual APN configuration (Google it).

A phone with 900/1800 2G GSM EDGE bands allows it to be used outside of North America (Europe, Asia, parts of South America, Africa, Middle East) and ditto with UMTS 900/2100.

A Google Nexus or iPhone (4S and newer or GSM model) has all the world 2G (EDGE) and 3G/4G (HSPA+) bands used worldwide which is why its so popular with world travelers.

Please note that if you travel abroad (outside of North America) and don't want to roam with your original carrier (very expensive) and you want a local phone number you need to have a GSM phone that is unlocked. If you switch to Verizon or Sprint which uses CDMA2000 technology you need to get a "global" phone from them which has GSM in addition to CDMA.

[Edited 2013-07-19 15:43:08]
 
seb146
Topic Author
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Joined: Wed Dec 01, 1999 7:19 am

RE: Unlocked Cell Phones

Sat Jul 20, 2013 5:13 am

I am staying on the West Coast of the United States. I think part of the issue is the attitude at the store I go to. I prefer to go in so I can see what is going on. There are two "corporate" stores. The one in the mall has an ego problem. I will go to the other store and talk with them.
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