In the past few weeks, I've done some flying on Delta both revenue and non-revenue travel. I've noticed that the employee's at Delta seem to care much more about the passenger than those at United. The flight attendants came across as much more atenitive (sp?) to ones needs, and actually answered the call light.
As you may or may not know, the front line Delta employee's are not unionized. As a result of them not being unionized, they get higher pay, and some argue that they are better treated within the company. Most of the Delta f/a's and CSRs that I've talked with say that Delta is awsome, and that a union would destroy that sence of southern hospitality.
Not to long ago, I flew on a United Shuttle flight, and was talking with the flight attendant working the lead position. He used to work for Delta. He was there for 7 years, and left to go to United. He informed me that the employee's at Delta were in fear of their jobs, and more or less scared into doing a good, and or better job than most of the other majors.
I've also heard of an ex. United flight attendant that left UA to go to work for Delta as the employee groups were happier, and the general morale in the company was a lot higher.
Now my question to you is, are the flight attendants, CSRs and so on at Delta scared because they dont have a union, and thus they try to do a better job so they are not in fear of their job, or are they happier, and thus that happiness is displayed to their customers?
Most of the Delta employee's that i've spoken too says that not being unionzed makes Delta the one of the best companies to work for. Managment treats their employee's as family (or used to), and most of the employee's like going to work, and are not in fear of their jobs.
I L U V 7 6 7