ILUV767
Topic Author
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Joined: Mon May 29, 2000 2:21 pm

DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 5:39 am

Hello everyone,

In the past few weeks, I've done some flying on Delta both revenue and non-revenue travel. I've noticed that the employee's at Delta seem to care much more about the passenger than those at United. The flight attendants came across as much more atenitive (sp?) to ones needs, and actually answered the call light.

As you may or may not know, the front line Delta employee's are not unionized. As a result of them not being unionized, they get higher pay, and some argue that they are better treated within the company. Most of the Delta f/a's and CSRs that I've talked with say that Delta is awsome, and that a union would destroy that sence of southern hospitality.

Not to long ago, I flew on a United Shuttle flight, and was talking with the flight attendant working the lead position. He used to work for Delta. He was there for 7 years, and left to go to United. He informed me that the employee's at Delta were in fear of their jobs, and more or less scared into doing a good, and or better job than most of the other majors.

I've also heard of an ex. United flight attendant that left UA to go to work for Delta as the employee groups were happier, and the general morale in the company was a lot higher.

Now my question to you is, are the flight attendants, CSRs and so on at Delta scared because they dont have a union, and thus they try to do a better job so they are not in fear of their job, or are they happier, and thus that happiness is displayed to their customers?

Most of the Delta employee's that i've spoken too says that not being unionzed makes Delta the one of the best companies to work for. Managment treats their employee's as family (or used to), and most of the employee's like going to work, and are not in fear of their jobs.

Comments?

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Guest

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 8:49 am

Well even though I am not a big fan of DL, I think they are better than UAL.
 
A330300
Posts: 507
Joined: Thu Nov 24, 2005 3:06 pm

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 9:03 am

It's weird huh? DL people are just so much nicer in general than at other carriers at UA. Sure I've had good and a few bad from both, but the feeling at DL is just more cheerful.  Smile
 
delta-flyer
Posts: 2631
Joined: Mon Jul 30, 2001 9:47 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 10:27 am

The DL employees are so loyal to their employer that they actually purchased one of the early 767's through payroll deduction during a recession to help the company out.
"In God we trust, everyone else bring data"
 
exusair
Posts: 658
Joined: Fri Sep 08, 2000 12:15 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 10:36 am

There is a strong esprit de corps amongst the employees at DL. It helps matters some that there is not a union at DL. Specifically, there is a sense of teamwork in place at DL, that allows employees to cross over work boundaries that are clearly set at other carriers.

Gate agents frequently go down to the ramp area to check on gate claim items such as strollers and car seats and bring them up to customers. At union shops, based on my personal experiences, employees are less inclined to cross into another work area.

There is no such excuse as "that's not my job" at DL. Going above and beyond customer expectations is frequently rewarded.

Up until recently, DL employees enjoyed a pay premium compared to their counterparts at other carriers. DL employees will probably resume this position within the next 12-18 months.

Most of the employees generally look forward to going to work. The exception being ATL gate agents driving into work with thunderstorms building in the area.

 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 10:49 am

I've been critical of Delta service, however, a recent trip went a long way to changing those opinions. First, my mother in law was going to AVL, and was originally booked on Comair via CVG. I changed the ticket and routed her thru ATL, but later found that the original Comair flight she was scheduled on was once again operating, so I changed the ticket yet again. I might add that these were deep discounted tickets, yet they never hassled me on the changes and didn't charge a dime in change fees. Upon check-in, the gate agent smiled and gave my mother-in-law her boarding pass...in First Class on the MCI-CVG leg. We met up with her later in the week and flew home from CHS. The crews oon all flights were professional, efficient, and very friendly. They actually seemed to appreciate our business. What a concept. Kudos to Delta, you're getting back to the service you were known for in the past.
 
caetravlr
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Joined: Mon Oct 16, 2000 8:19 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 11:16 am

Scared? Happy? The other option is smart. There is a big push by the unions to organize Delta's mechanics, and the F/As. Thus far, neither one of these groups have succeeded, though the AFA has made some progress with the F/As. It seems that the farther away from ATL you get, the more the F/As want the AFA to unionize them. However, if they were to take a long hard look, and see where the AFA has gotten F/As at other airlines, United included, they would realize that it would be to their own detriment, and most of them do seem to realize this. If in fact they were to unionize, they should do it as an independent union, which would go a long way towards serving their interests better, as well as maintaining that Delta Family feel. Its funny to hear an F/A at another company say they are scared, while they will tell you that they are for the most part happy. I hope they stayed non-union, or at the very least represent themselves. If these other union groups get into Delta's ranks, it will never be the same carrier again.
A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
 
PatM04
Posts: 212
Joined: Fri Mar 15, 2002 9:41 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 11:23 am

I have always loved DL's service. They have always been friendly and efficient. I can't compare them to many other airlines cuz I have only flown on 2 airlines but they have always been very helpful and compassionate.
 
sfointern
Posts: 1104
Joined: Wed Oct 10, 2001 1:19 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 11:44 am

David,

You're right about DL employees being more friendly in general. The last time I flew them (Dec 1999) there was a marked difference in the way sexy stews dealt with passengers.
 
B747-437B
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Joined: Thu May 30, 2002 6:54 am

RE: DL Employee's Scared? Or Just Happy?

Mon Aug 13, 2001 12:12 pm

Delta's employee attitudes have changed significantly over the last 5-6 years. Two reasons for this.

1) Leadership 7.5

This was the beginning of the end for the "Delta family". Ron Allen meant well, but the first ever set of major layoffs and cutbacks meant that all the corporate brainwashing in the world could not bring back the mindset they had. Of course, Leo Mullin's subsequent arrival where he was perceived as an outsider to begin with, and certainly wasn't helped by his confidant Warren Jensen's PR debacles. Delta employees finally learned that management doesn't care about them.

2) ALPA

No airline can pay their pilots as much as Delta does and still keep non-union staff happy. It is simply impossible. Regardless of how much you pay everyone else, the king's ransom that ALPA extracted will serve to ensure that you WILL see a union at Delta before 2005, most probably among the flight attendants. http://www.deltaafa.org in case you haven't seen it yet. I'll give you better than even odds that the vote will pass this time. Thanks Chuck Giambusso, we can chalk this one up to you.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada