My Idea For A Refund Policy On Delayed Flights.

Sun Aug 26, 2001 4:37 am

Many consumers have complained about how they get delayed 12+ hours sometimes because of delays and such. I have thought up a plan to make it a little easier on the consumer and airline in getting a person to their final destination. (Please note that I haven't been near the internet for 5 weeks, so this may have been proposed.)

If a flight is delayed for more than 1 hour, a passenger can request a refund at any time after that delay period has gone by. BUT, with the refund, the person must sign a waiver saying that the airline has no further obligation to getting that person to their destination and that the person must find their own way to get there.

One other reason that the pax would have to sign the waiver is so that the gate agent can't just give the pax a refund if they are geting a bit annoying and make them find another carrier.

So what do you think? Any input would be appreciated.

RE: My Idea For A Refund Policy On Delayed Flights.

Sun Aug 26, 2001 4:44 am

A refund after a one hour delay would result in ticket counter stampedes constantly. Where would the staffing come from? After a week of that, no ticket agents would be left to man the counters as they would all quit in frustrattion. Then you're talking meltdown....not a good idea AT ALL!

RE: My Idea For A Refund Policy On Delayed Flights.

Sun Aug 26, 2001 5:22 am

But then the passengers who get refunds won't be yelling/shouting at the gate agents after that, b/c they would be on another airline. Plus, many won't do it as on many routes, the one-way fare is over $500. Itn would just offer an alternative to passengers.
Posts: 260
Joined: Sat Aug 05, 2000 1:01 am

RE: My Idea For A Refund Policy On Delayed Flights.

Sun Aug 26, 2001 8:35 am

What about a thunderstorm that closes the departure airport?

Or a ground hold by ATC? (does this affect the on-time dispatch rate?)

What about having to return to the gate to kick off someone who got on the wrong plane or wait to track down and offload some luggage whose owner didn't get on the plane?

My point is that delays are not always only the fault of the airlines. I think they have enough incentive already to have their operations go as costs money to defer maintenance, shuffle equipment and have enough agents to handle the passengers.

Perhaps instead, the airlines could offer a handful of frequent flyer miles to passengers for every minute prior to 10 minutes before departure that they check in or something. And you bet the clock would be running the whole time for passengers who checked in for a flight that gets cancelled and bumped to a later one.
Posts: 166
Joined: Sat Dec 30, 2000 3:31 am

RE: My Idea For A Refund Policy On Delayed Flights.

Wed Aug 29, 2001 12:30 pm

I see where you are coming from. We have all flown and all been delayed. Some times longer than others. However, having a system like that in place would not work. First of all people couldn't afford it. Like a previous person said, the cost of a one-way ticket, especially on the day of flight. Although you may be inconvienced, the airline is obligated to get you to your destination, so excusing them from that is suicide. Along with that, just last week (Wed., 8/22) I sat at ORD for three and a half hours after my scheduled departure time. Why? Because a severe, severe thunderstorm had developed right of the aiport and all operations were ceased. Although it was annoying, it wasn't United's fault. The plane was sitting there ready to go, but mother nature had other ideas. I can't and don't expect to be compensated for that.
Posts: 116
Joined: Tue Dec 07, 1999 2:31 pm

RE: My Idea For A Refund Policy On Delayed Flights.

Wed Aug 29, 2001 2:47 pm

Thank god some people make a gate agent for over 6years....delays happen sometimes weather, atc, mechanical, crew, whatever the case refunds will not closed it makes no sense for the passenger or the airline...and most tickets that are expensive full fare Y /first/Buss are refundable anyway so whats the point. What people have to do is not to depend so much on the airlines...people depend on us to feed them, to baby them, to feel sorry for them, to take them places, to listen to them....ok I mean you are paying for a service but these days its so cheap that anyone can fly...just be a smart traveller and know your choices, dont expect us to make them for you or to have every answer about your hotel or car rental or if aunt susy is waiting for you in Miami..
if you depend more on yourself we can help you better!
delta fly boy
Posts: 215
Joined: Tue Oct 17, 2000 7:16 pm

RE: My Idea For A Refund Policy On Delayed Flights.

Wed Aug 29, 2001 5:45 pm

I too am a gate agent, and i work at one of the worst airports in the world for delay's (LGA).... and I agree with everything everyone has posted after the original post.. and I'm still confussed... the time it would take to refund a ticket, get to another terminal, another airline waiting for a departure to your final destinatoin, (also depending on another airline's schedules), you're original flight on your original airline, will probbaly have left, and landed in your final destination.....

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