Guest

Northwest Airlines Faces $3million Fine For...

Sat Sep 08, 2001 12:22 pm

Northwest Air faces $3 mln fine for discrimination

WASHINGTON, Sept 7 (Reuters) - Northwest Airlines (NasdaqNM:NWAC - news) was charged on Friday with discriminating against passengers with disabilities and the U.S. Department of Transportation said it was seeking the largest civil penalty ever against a carrier, more than $3 million.

On hundreds of occasions, the nation's fourth-largest airline allegedly took a long time getting wheelchairs, left passengers on aircraft for extended periods of time, and left passengers at the wrong gates which made them miss connecting flights, according to the agency's enforcement office.

``Northwest Airlines probably transports the majority of disabled air travelers in accordance with the law,'' DOT said in a statement. ``However, the fact that (DOT) still discovered several hundred violations, many of them egregious, is unacceptable and cannot be allowed to continue.''

The Transportation Department said it was seeking a $3 million civil penalty against the St. Paul, Minnesota-based airline for the violations detailed in the complaint filed on Friday, plus $10,000 for each additional violation revealed during the course of its investigation.

``We are deeply disappointed that they have chosen to proceed with this enforcement action after rejecting our proposals to work together,'' said Kathy Peach, a Northwest Airlines spokeswoman.

In a statement released late Friday, Northwest said it had proposed developing a joint committee of DOT and industry members, as well as members of disability groups, ``to address the logistical problems faced by the airline industry.'' It also said it proposed developing a ``best practices'' standard for the airline industry to add substance to current ``ambiguous'' regulations.

``We will challenge this action,'' Peach said.

The complaint will be heard by an administrative law judge during which the Transportation Department will have to prove the alleged violations.

The investigation stems from a formal complaint filed by two air travelers who said the airline failed to provide them with wheelchairs even though they had been requested more than a month ahead of time, DOT said.

Shares of Northwest Airlines Corp. closed down 15 cents to $20 on Nasdaq, just above its 52-week low. Its shares have traded in a 52-week range of $33.25-$19 a share.

 
delta-flyer
Posts: 2631
Joined: Mon Jul 30, 2001 9:47 am

RE: Northwest Airlines Faces $3million Fine For...

Sat Sep 08, 2001 12:41 pm

NWA seems to have a knack for pissing their customers off.

Pete
"In God we trust, everyone else bring data"
 
sushka
Posts: 4657
Joined: Thu Nov 18, 1999 12:33 am

RE: Northwest Airlines Faces $3million Fine For...

Sat Sep 08, 2001 1:07 pm

Ive noticed that also, poor passenger service. too bad  Sad
Pershoyu Spravoyu Litaki!
 
azjubilee
Posts: 3437
Joined: Sat Apr 29, 2000 5:26 am

RE: Northwest Airlines Faces $3million Fine For...

Sun Sep 09, 2001 2:36 am

Hmmm... poor customer service huh? That's why they rank high among the others with the low complaints, high ontime performance and low baggage mishandling claims.

I think this is rediculous! NW has an entire board for customers with disabilities. They work to make the traveling experience better. They even have disabled people on the board! They were the first and if not the only ones with such a thing. Some of the news reports don't tell you this do they? They also don't mention that NW has been trying for months to work with the DOT to make things better for disabled travelers. No airline is perfect, but when NW tries hard it's too bad to see more americans being "sue" happy.

A side note, when people arrive at airports and need wheelchair assistance (not too sure if this falls into the said category) they aren't airline employees! They are a contract service making minimum wage that can give 2 shi%$ about the airlines customers. We let the station know 20 minutes prior to arrival if there is a wheelchair needed. Almost 9 times out of 10 they're not waiting. One time, we waited for 45 minutes for a wheelchair. We called 3 times, I even got off the plane and looked for one. Finally, one was found. In the womens room, with the chair operator sleeping in it. It's hard to find good help nowadays! So, blame on the airline is hardly worthy in these situations.

AZJ
 
Boeing Nut
Posts: 5078
Joined: Fri Feb 23, 2001 2:42 am

RE: Northwest Airlines Faces $3million Fine For...

Sun Sep 09, 2001 11:26 am

oops!!!
I'm not a real aeronautical engineer, I just play one on Airliners.net.

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos