Sorry for not specifying the criteri by which the airports and airlines were rated here it is.
Readers' Travel Awards questionnnaires were inserted in the May 2001 issue of Condé Nast Traveller. We sent the replies to Market Management, an independent market-research company, which analysed the data. The catergories are listed below, with the criteria by which they were judged. Figures are percentages representing overall average levels of satisfaction with the facilities or services.
AIRLINES: Range of Routes, Convenience of Scheduling, Punctuality/efficiency, Pre- and post-flight facilities, Service/staff, Catering, In-flight entertainment, Child-friendliness, Loyalty reward schemes and Value for money.
AIRPORTS: Location/accessibility, Design/layout, Cleanliness, Efficiency of check-in, Efficiency of transfers, Luggage handling, Flight information/clarity of signs, Pre-flight facilities/lounges, Food/restaurants, Shopping/duty-free facilities, Parking facilities/cost.