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Is American Going Down Hill?

Sat Jul 17, 1999 8:19 pm

For the month of May, American had by far the worst on-time record amongst the ten majors at 65%, and logged the most complaints at 248 or about 3.7 per 100,000 pax. While it not sound like very many, Southwest, only received .5 per 100,000. Baggage handling wasn't the worst, but it was below average.
Only just last year, American had the second best on-time record at 80.1 % and ranked average in baggage, involuntary denied boardings and complaints filed to the DOT. Although involuntary denied boardings decreased slightly, everything else has gotten much worse, and safety concerns seem to be mounting (and this goes beyond the media hype). Flight service still seems to be OK, from the limited times I have flown, but I can't really tell. Any thoughts on this...does this have anything to do with Crandall's departure?
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RE: Is American Going Down Hill?

Sat Jul 17, 1999 11:42 pm

United & American used to compete head on, but now American is going downhill, and I hope they continue  

RE: Is American Going Down Hill?

Sun Jul 18, 1999 2:59 am

I disagree. I fly AA a few times a year. I fly them for the long stuff such as LAX-IAD non-stop. I know the overall numbers look bad, but my personal experiences with AA are nothing short of fantastic. I have never been treated poorly by any AA employees that have ever dealt with me, the aircraft I have flown on (757's and 737-800) have always been clean and comfortable. The meals have been tasty and they have never lost my luggage. This is my experiences, but obviously other people are having different experiences.


RE: Is American Going Down Hill?

Mon Jul 19, 1999 9:57 pm

Whether it's true or not that American's service is declining,I find it obscene at best,that an employee of another carrier, if that's what you are, would gloat over the difficulties of a competing air carrier(n777ua). I,ve been with American for over 26 years and even though , the demise of Braniff International gave A.A. it's first european route,(DFW-LGW) and Eastern's problems meant that we would fly all over South America, I cried like a baby while watching news reports about the end of both those carriers as well as Pan American's last scheduled flight landing in MIA and being saluted with water cannons.Remenber ,friend , that each time this happened , tens of thousands of employees were left not only unemployed, but also devastated by the end of life as they knew it. Only someone else employed by or retired from an airline would understand what I mean, but I personally can't imagine my life without American and without the people that "ARE AMERICAN", some of whom I love as I do my family, maybe even more so. FERNANDO B.
v jet
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RE: Is American Going Down Hill?

Mon Jul 19, 1999 10:21 pm

Very well said Cubanair and I agree with everything you said
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RE: Is American Going Down Hill?

Mon Jul 19, 1999 11:54 pm

Hey Fernando-
I absolutely agree. There are a lot of people in these newsgroups that almost cheer for airline failures but don't really realize just how life changing that is.

I fly with a lot of Ex-Pan Am pilots and a few Easterns. Most of them had gotten divorced, had their families broken up, went to the bottom on the seniority list at other carriers and pretty much have little to no retirement.

A gentleman I flew with a couple of trips ago was a Pan Am A-310 Captain that luckily got picked up by Delta after they acquired the European routes and now is a 737 captain.

When I was a kid, and granted that wasn't that long ago, TWA seemed like an unsinkable mammoth, Eastern Airlines was absolutely "the place to be" career-wise, American Airlines was the largest US carrier, and you could "fly in style with the Wally Bird" (Western Airlines).

Now, United is the largest carrier, Western was absorbed by Delta, Eastern's pilots are lord knows where, American almost got run into the ground by Crandall, and a little carrier from Texas is suddenly the #2 airline in terms of total passengers rivaling that of AA, NWA, CAL, UAL with 737's.

Times change. In ten years, there may only be two major airlines. Today I work for Delta, but who knows who that'll be in 2030 when I'm 60.

A lot of Eastern L1011 captains never would have thought that just a few years down the road that they'd be junior Air Tran DC-9 FO's. Or the senior TWA 747 captains would be wrestling one another to be a line-holder on the 767.

Doug Taylor
Delta 737 Pilot

RE: Is American Going Down Hill?

Tue Jul 20, 1999 3:16 am

It would seem to me that AA has for many years now neglected and misused its considerable assets. They have some of the best, most qualified(& selfish, some would say) pilots in the industry. They have absolutly the best hubs of any carrier(JFK/LGA ORD DFW SJC MIA). at SJC & JFK the hubs which will grow much more important to them in the future, they have left many holes fore other carriers to climb into. I don't know if they are going down hill, Down is a direction and I don't feel they have a real direction right now. Unless they make real progress with their labour relations, they are going to be in a weaker position to the competition. Despite this they are still my favorite airline, service has always been good in comparison (most recently with US Airways). I will never forget my first AA trip JFK-Aruba on a 707.

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RE: Is American Going Down Hill?

Tue Jul 20, 1999 3:33 am

As and ex-AA employee I honestly think that AA isn't really going down of recent. I mainly fly AA atleast 3 times a year (Delta is the only other airline I fly due to the destinations I fly to). I've never had any problems with departure times that weren't caused by and outside source (i.e. people rushing the jetway as soon as the gate agents announce the boarding of the flight or late arriving passangers). In my view AAs real problem is that they don't really have any competition on certain routes (mainly the Caribbean, South and Central America) due to they're extensive hub network. Thus they seemed to let their service slip in certain markets, while still staying strong in others (Europe, parts of Asia).
I reject your reality and subsitute my own

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